silverhead

Follow the Support link at the top of this page. Then select Contact Support. The ticket option is there.

Open a support ticket.

Here’s where you submit an official feature request: https://line6.com/company/contact/productfeedback/

Are you logged in to your Line 6 account within the Native plugin? Are you following the trial activation procedures as described in the manual? This may also be helpful: https://kb.line6.com/helix-native-troubleshooting

Check the Snapshot Reselect parameter in Global Settings -> Switches/Pedals. I may have confused this with my understanding of Previous. In any case open a support ticket for more detailed and accurate info.

You might want to submit a feature request to have a Global Setting to specify whether you would like the bars to display input or output levels.

To my understanding the issue boils down to signal-to-noise ratio. Like Quad Cortex, the Stadium delivers the optimum ratio to the receiving equipment at 0db (unity gain). so depending on who's operating the receiving equipment and their preferences/workflow (FOH at gig?) this may be what they want. Or not, and they will guide you otherwise. If you're alone at home it doesn't really matter. If you hear noise at your preferred volume listening level tun up the Stadium output and turn down you speakers/monitors.

Not sure if it's just terminology but to be clear..... "Previous Snapshot' means the Snapshot that was previously active. It does not mean Previous in terms of Snapshot number. In your case, starting on SS2 and wanting to go to SS1, Previous will not necessarily activate SS1; it will activate whichever SS you were last using. If 'starting on SS2' means SS2 was active when the preset was loaded, and you did not activate any other SS before performing your actions, then it is working properly. There is no 'Previous' SS established yet, so it returns you to the starting point of SS2. Edit: Actually I’m not 100% sure about my understanding of ‘Previous’ stated above. I am currently investigating and will report back. Edit: don’t have time to investigate further today. I may get back on this, but maybe not.

Sorry to hear that. If Factory 1B is still misbehaving using the device itself - app disconnected - then there is a deeper problem. Hope you get it resolved via the support ticket.

Submit a feature request.

Check that you are using the latest (or at least compatible) versions of both firmware and app.

You can submit feature requests to the Line 6 development team here: https://line6.com/company/contact/productfeedback/

You can submit feature requests to the Line 6 development team here: https://line6.com/company/contact/productfeedback/

While in Home -> Edit view press and hold FS6 (the MODE/More switch). Press FS6 again to enter Home -> Play view as specified in your Global Settings Mode 1 and Mode 2 settings, or press any other FS to access the indicated views. Having done this I don't think you can get back to Home -> Edit view without pressing the Home button.

It’s supported in Snapshot mode via the Global Setting you mention. It’s not supported in Stomp mode.

Yes. My view is that you should use official Line 6 battery and charger and avoid any power mismatch problems. If you do use a battery make sure you use either the battery or the VDI connection at any given time, not both simultaneously.

Yes, a VDI cable (Variax Digital Interface) connecting the JTV-59 to your Helix (Floor, Rack, LT) will both power the guitar and allow you to use Workbench HD. Short term, for testing, a standard RJ-45 cable will do. Longer term you will want the protective housing on the end of a VDI cable.

If you mean a hardware upgrade for the existing HX Stomp/XL device I think almost certainly not. If you mean a Stadium style device with Stomp-like form factor I think it’s a possibility at some point in the future but don’t hold your breath. Long time, I would expect - if ever.

No, there is no pdf version of the manual. The section I referred you to describes the various ways to assign the footswitch bypass controller. in the OG Helix you still had to assign a footswitch to control bypass on an FX block. I’m not sure what you mean by ‘tapping the icon’. The OG Helix display screen was not touch sensitive like Stadium is.

The green bars in the Matrix mixer are pre-fader. They show the incoming level of the signal for the associated input. They are not affected by the slider.

You need to assign the block to a Footswitch and then just tap the Footswitch to toggle on/off. It would be worth your time to review the new approach to the manual that Line 6 has introduce for the Stadium. The section on Bypass and Controller Assignment is particularly relevant for your question.

Make sure that you are using the latest version of Lone 6 Central, that your Stadium device is connected by USB, that WiFi is connected, and that you are logged in to your Line 6 account on your device and in Line 6 Central.

Yes, you did. I somehow missed that. My bad. Apologies. On my device I don't get this behaviour. When I go to SS4 the delay comes on as you describe. However, when I immediately press SS4 again the delay remains audibly on. While the bahaviour is different your behaviour is normal if your Global Settings -> Snapshot Reselect parameter is set to Toggle Prev. Mine is set to Reload. This parameter affects the behaviour when you press a Snapshot button for the Snapshot that is already loaded. In my case SS4 is reloaded. In the case where the parameter is set to Toggle Prev the previous Snapshot will be loaded. Check you setting for this parameter and see if it affects things. Regarding your preset True.hsp.... On my system it loads with SS5 (Verse) active. The Cosmos Delay block is On. The Adriatic Delay block is Off. When I select SS3 (the other Verse) there is no change to the state of either Delay block. Cosmos remains On, Adriatic remains Off. The delay remains audible, it does not turn off as you describe. So things are behaving differently on my device than on yours. And this has nothing to do with the Snapshot Reselect parameter setting. I switch to SS2 (Chorus) and the active delay blocks toggle; Cosmos is Off, Adriatic is On. I select SS4 (the other Chorus) and the blocks remain the same; Cosmos Off, Adriatic On. Again the delay remains audible; the behaviour is different on our devices. There is another Snapshot parameter that might come into play if you make changes to any Snapshot before you activate a different Snapshot. That is the Discard Edits parameter that appears in the Snapshot Panel (and at the bottom of the Snapshot list when you right-click on the Snapshot name in the Stadium app). This setting affects whether those change will be discarded or retained when you next select the changed Snapshot. In my testing of the True preset above this is irrelevant because I did not change any Snapshot settings. My conclusion: Since my system is working as expected and yours is behaving differently using the same preset, your firmware is corrupt. I would open a support ticket and get an official diagnosis from Line 6 Tech Support. Include a link to this thread for their reference. If you want to fix a possible corruption before getting an official diagnosis you can do the following. There's no harm in doing it; at worst you will be back where you are now. To reinstall the firmware, consult the Helix Stadium Maintenance section in the manual and do the following: 1) Start up in System Maintenance mode. 2) Create Backup. This is critical. The next steps will erase all user data on your machine and you will want the data saved. 3) Use Line 6 Central to (re)install the latest firmware. Select Flash Memory 1.3.2. Also reinstall the latest version of the Stadium app. 4) Start up in System Maintenance mode. Restore Factory Defaults. 5) Restore Backup 6) Shutdown Restart and test your symptoms. Hopefully things will start behaving as expected. If not it's time for a support ticket. Hope this works for you.

I think your firmware may be corrupted. Corrupt firmware can be fixed. Refer back to my first post in this thread. If the delay doesn’t behave properly when switching Snapshots as described then I can describe how to fix it. Until and unless you perform that test and post the result I can’t help you and there’s no point in proceeding.

Did you do the test I suggested with Factory preset 1B? This will help determine whether your firmware is corrupt resulting in all presets being affected, or whether it is a more specific problem. If 1B works fine attach the preset you used in the video for further diagnosis. If 1B fails I will make a different recommendation.