High E silent in modeling modes - JTV-59P

[Kilrahi]

Anyone ever ran into this problem?  My high E string won't make a noise in modeling mode.  It seems to play totally fine if I'm just running a regular amp setup except for some background feedback that is slightly irritating. As a way of background:

 

A little over a year ago I bought a JTV-59P Variax and really liked it.  I also bought the HD500X and the special cord to connect the two.  I played on it for a few months.  Keep in mind, I'm just play at home so none of this equipment went through any harsh anythings.

 

Then I had to put it all on hold for a while due to school and work (while = 8 months) at which point this sucker was just in storage. 

 

Today I excitedly whipped it out. I had purchased the vintage HD download and so I connected everything, made sure it was all up to date, and started to play.

 

Quickly I realized that the high E might as well not be on there in modeling modes.  I checked the HD workbench and none of the string volume settings helped.  I also turned off the modeling effects and it played with plenty of volume, but the moment I turn on modelling - NOTHING.

 

Any ideas? 

[phil_m]

Sounds like that piezo is bad or got disconnected somehow. It should be something a service center can fix pretty easily.

[psarkissian]

Piezo problem, solder point, action on the hi-E side too low and rubbing a fret can attenuate it.

Connector to the main board cocked to one side. An authorized Line 6 service center should look at it.

[Kilrahi]

Thanks for the feedback everyone. If you don't live anywhere near a Line 6 service center (I'm Midwestern US - out in the sticks - I believe the closest one is a 14 hour drive) is the best option to ship it back to Line 6?

 

Do they have some sort of repair program like that?

 

Sounds like a pretty penny, just to find a box safe enough to ship it in. 

 

Blast.

[psarkissian]

Log a support ticket through your Line 6 account and they can go through

the options with you. Send it to me here at Line 6 might be an option. Check

with support first on that.

 

[Guitarkyller]

1 hour ago, Kilrahi said:

Thanks for the feedback everyone. If you don't live anywhere near a Line 6 service center (I'm Midwestern US - out in the sticks - I believe the closest one is a 14 hour drive) is the best option to ship it back to Line 6?

 

Do they have some sort of repair program like that?

 

Sounds like a pretty penny, just to find a box safe enough to ship it in. 

 

Blast.

The joy of owning a L6 guitar.......nobody in the entire world could possibly fix it.

The answer is always the same....Pack IT UP and SHIP it to Calabassas.    $$$$$$$$$$

THIS alone is THE MAIN DRAWBACK to owning one of these things. That and the time involved and lack of parts availability anywhere else on the planet. EVERYTHING is "Special" and needs "An Expert" only found in a far away land.............

Imagine living abroad and trying to deal with getting your instrument repaired ??

Or being on the road and needing help??

A nightmare that's more trouble than it's worth and a drawback to the brand.

Been thru it all myself, l wish you the best in getting your rig fixed.

 

Shawn

[psarkissian]

"Pack IT UP and SHIP it to Calabasas" and "... nobody in the entire world could possibly fix it"---

I'm still here to fix it. And if you're in the UK, then there's my former L6 mate Mark Wright Music.

 

"Imagine living abroad and trying to deal with getting your instrument repaired ??

Or being on the road and needing help??"--- In the Euro is Yamaha in Germany and

Asia and Australia is well covered. Advantage of being part of Yamaha.

 

"EVERYTHING is "Special" and needs "An Expert" ..."--- it's not the usual bill-o-faire of guitars. If you

want to be the usual guitar player, get the usual guitar, want to be something else, get something that

does something else. I own a few myself, plays great and does what I need it to do.

 

 

[Kilrahi]

Thank you for the sympathy Guitarkyller and the offer and information psarkissian.  I opened a ticket and I'll see where that goes.  I'm also watching youtube videos on soldering on a new pizeo.  It looks possible - but my bad luck says I'll frack it up. Or worse, that's not the real problem (though it sure seems like it is).

 

I'm a hobbyist who enjoys sound.  I'll never have the money to buy 3 billion guitars, and a lot of my fave artists use alternate tunings and/or have a wide range of kit that they play with.  I bought the Variax and the Pod HD500x precisely to spend a ton (for my relatively tame budget) so that I wouldn't have to spend a TON in the future. 

 

When you first use the Variax, combined with the pod, honestly, it's amazing how powerful it feels. It really does wow with its sense of possibilities. I have to say that's been awesome.  However, the fear is obvious, the failure rates. The more complex something is, the more likely it gums up.  I've bought a few traditional guitars and they never need much of anything (I know some people tweak their rigs endlessly - that's just not my gig) which is a HUGE plus for a traditional guitar.

 

If the long term failure rate of my Variax is high that will definitely bring down the joy I can get from it. If this is the only time it ever borks, hopefully I'll be loving it again real soon.  Fingers crossed it's a one and done repair. We'll see!

[davidb7170]

I had my 59 lose the low E string piezoelectric the first summer I had it 2011. It was the first batch of the JTV line.  The L6 support got me a new bridge as they had a corrosion issue with a supplier.  Been using it since and a 69s bought in 2012 with no further issues. 

[Guitarkyller]

12 hours ago, psarkissian said:

"Pack IT UP and SHIP it to Calabasas" and "... nobody in the entire world could possibly fix it"---

I'm still here to fix it. And if you're in the UK, then there's my former L6 mate Mark Wright Music.

 

 

 

 

That's TWO places for TWO entire Countries.

 

So one would assume that with Germany, and Asia, and Australia included that would be at least THREE more ?????

 

I rest my case your Honor........;-) !

 

Come-on !...... we all know that you just can't get these fixed just any 'ol place...you say it yourself all the time.

You have to send it in for EVERYTHING !!!! 

 

 

Shawn

[Guitarkyller]

You know what never gets posted here?

 

What are the actual costs to repair a L6 guitar that is no longer covered by any warranty?

Shipping both directions to where-ever +Parts+Expert Labor = ? Not to mention waiting for ? how long ?

Any body care to share how expensive it can really be ??  Pick a fix ,  Post the tix's  $$$$

 

"What ! , I need a new MainBoard and a Front-End Alignment ?  What's that gonna set me back ? :-(    ooohhhh  !! nnnoooo !!!!! 

 

Shawn

 

 

[psarkissian]

It's not the usual cat, have to cuddle these under the chin a little differently.

 

[Guitarkyller]

7 minutes ago, psarkissian said:

It's not the usual cat, have to cuddle these under the chin a little differently.

 

I can get my cat fixed at any local animal shelter.      For free

 

Been here over 6 years with this gear. Some great, some not so good.

Everyone with any experience at all knows that there are many shortcomings

and unique problems/issues that comes with them. My 59 has been off to both Calabassas AND Sweetwater.

But of course you don't have the same issues as the rest of us.

Your the repair guy that we all send our stuff to. All you have to do is take it to work with you.

Kinda hard to compare a customer with the guy who runs the repair shop.

BUT.....Even you have had to repair yours...you stated that here before that that's how you got your rigs.

It was just a HECK of a lot easier for you, and it more than likely didn't cost you anything! The rest of us are just COMMON FOLKS

spending real time and money to fix our gear.

How about a repair price guide/service cost posting for all of this "Unique Stuff" ?  

Seeing some actual repair bills/shipping costs would cut thru the B.S. and inform owners exactly what they might be in for when that magic warranty

period is over......................

 

Shawn

 

[psarkissian]

"I can get my cat fixed at any local animal shelter"--- But you don't go to a VW mechanic

to fix a Pantera or Maserati. These aren't the usual stomp box with a couple op-amp circuits

and a couple of knobs.

 

My boss runs the shop. BTW,... I thought you sold all your L6 gear.

 

"How about a repair price guide/service cost posting for all of this "Unique Stuff"? "--- interesting idea.

Sometimes what a customer thinks it is and what it turns out to be are two different things. I see this with

guitars and with my auto mechanic. So I'm aware of the pitfalls of going down that road. Interesting idea though.

 

Just out of curiosity, when was the last time you paid for a repair here?

 

[Guitarkyller]

2 hours ago, psarkissian said:

"I can get my cat fixed at any local animal shelter"--- But you don't go to a VW mechanic

to fix a Pantera or Maserati. These aren't the usual stomp box with a couple op-amp circuits

and a couple of knobs.

 

My boss runs the shop. BTW,... I thought you sold all your L6 gear.

 

"How about a repair price guide/service cost posting for all of this "Unique Stuff"? "--- interesting idea.

Sometimes what a customer thinks it is and what it turns out to be are two different things. I see this with

guitars and with my auto mechanic. So I'm aware of the pitfalls of going down that road. Interesting idea though.

 

Just out of curiosity, when was the last time you paid for a repair here?

 

"I thought you sold all your L6 gear."

 

Don't know where you got that from.

Sitting here now:  JTV-59

                                   HD500x

                                   2 - 3t's

                                    M20d

                                    L6 link

                 And a Spider lV 75 w/FBV that my son left here for anybody who wants to mess with it. 

 

Been thru both a Dt-25 and Dt-50 and had one 3t go to poop. Chasing the "Dream Rig", ended up FRFR.

Like I said the 59's been repaired twice. Thank God for Sweetwater and their extended warranty.

They have replaced and/or gave me my money back/exchanged my gear.

                                   

"Just out of curiosity, when was the last time you paid for a repair here?"

 

The only repair there involved a brand new guitar, 2 weeks old,  being bricked during an up-date caused by a faulty guitar interface box.

It was covered by warranty but took almost a month to get it back. Even then it had to be reflashed to get rid of a drop tuning warble......

 

My question would be, ""How much do repairs cost at any "Service Center"? Here or abroad? Do you fix stuff for free?  After the warranty expires? Free shipping included ?

When was the last time ANYONE paid for a repair there? What got repaired? AND.....How much was it??

+Shipping !

It's OK to defend the brand ...as long as you keep your head out of the sand.

Nothing is perfect in a real world with real problems...

What happens when the Honeymoon is over???

When all the "Unique" stuff quits......your gonna get some "Unique" repair bills to go along with it...............

There's a hundred guys in almost any town that can fix anything other than one of these. Those are your words my man !

Even simple repairs require a trip to a "Specialist". Send it in for a set-up ??? Send it in for a 3-way switch??  Post after post...

Plus I can get repair parts at will. On the road or not....

Those are real facts.

 

Me...I'm just going to  use what I have until it quits...Yes, I still use mine, but not in the same capacity that I started out after

as my main rig.

          Not going to throw any more money at this stuff.

          Just go back to the "Traditional" rigs that seem to never fail me. 

          Think I'll go hug my '68 Les Paul Custom Shop and stomp my tube screamers into life....

 

It's all good....just askin' real questions here.....Hope that's still OK ????

 

Shawn

[psarkissian]

Some prior post I vaguely recall.

JTV-59, Spider IV 75 with FBV,... nice combo.

 

What it cost us to fix, I  don't know, I just fix them. If I did know, I wouldn't say beyond

what would be published. No company publishes internal info like that anyway.

 

Whatever is on the reg card/warranty card regarding terms is what the terms are.

There's some wiggle room, but that's a case-by-case thing that the support people do.

I'm a circuit geek.

 

A month sounds a bit long. Warbling is typical a result of pick-up height adjustment.

Pick-up pole piece pulling on the string makes it warble, gets amplified in model mode.

 

68 LP with a tube screamer,... nice.

 

[Guitarkyller]

24 minutes ago, psarkissian said:

 

 

68 LP with a tube screamer,... nice.

 

Double tube screamers into a JCM 800 head w/2x12cab  doing my best JoeBo imitation.

Got it on 11 just like Spinal Tap !

 

Shawn

[psarkissian]

Just make sure your Stonehenge is full scale and not 18 inches high.

Rockin'.

[bsewart]

On ‎3‎/‎05‎/‎2018 at 5:16 AM, psarkissian said:

"Imagine living abroad and trying to deal with getting your instrument repaired ??

Or being on the road and needing help??"--- In the Euro is Yamaha in Germany and

Asia and Australia is well covered. Advantage of being part of Yamaha.

 

 

My experience with a Brand new Amplifi75... well I cant say how good it is, as I haven't been able to use it yet, but it looks pretty good for practice and home use..

 

• 30-Jan-2018 - Purchased online
• 09-Feb-2018 - Registered and downloaded software.  was not able to do anything else due to life commitments.
• 14-Mar-2018 - Finally got it out from the box, tried to update, device not responding
• 14-Mar-2018 - checked forums, went through what I could, but honestly device is unresponsive so could not do diddly
• 14-Mar-2018 - created support ticket
• 15-Mar-2018 - contacted place of purchase outlining (in detail) my issue.  They responded with a note that they are chasing up the importer of a uitar and will respond.. obviously a communication mixup.
• 15-Mar-2018 - Line6 support reply: Brian,  Sorry to see you are experiencing trouble installing the latest firmware update on your AMPLIFi 75.  I would suggest that you first try performing a factory reset on the AMPLIFi 75 by holding the 'Tone' button and master volume knob down as you power on the AMPLIFi 75,

        
         this is despite in my initial support I included:
        

Quote

 

Hi, I bought a new Amplifi 75. Just opened the box and it seems to not work. I tried 2 different PCs. both win 10 though, but I don't think that is the Issue.

symptoms:
- all 4 tone lights are on, BT light is on (dim though as far as I can tell). - when I press BT button it does not flash, or change like manual says.
- when I plug in USB cable (tried 2 different ones that work on my printer fine) PC does not make any indication that something has been plugged in.
- when I installed drivers, the software did not seem to know Amplifi was plugged in after the prompt to do so.
- forums saying to start in firmware update mode, hold tone and Tap button while turning on. this doesn't seem to do anything, all tone lights are just on.
- forums say to factory reset, hold master volume and tone button while booting. This seems to have no effect.
- My android phone does not detect a BT device beaconing.
- plugging in guitar, no sound is coming from Amp.

I have downloaded updater, but it does not detect anything.

I am an IT manager and been in IT for years, had extensive experience with different devices, firmware updating etc.

 

 

 

• 15-Mar-2018 - After reply, Line6 agree it needs escalation.  I was told to contact Yamaha Australia.
• 15-Mar-2018 - Yamaha tell me to contact a repair centre near me and give me contact details.
• 16-Mar-2918 - I call the service guy and he tells me this is bulldust.  I should be returning it to where I bought it for a refund or replacement (as per AU retail Law).
• 16-Mar-2018 - I call music store.  They say they will call line6 and get back to me.
• 19-Mar-2018 - I call to find out whats going on.  An email bounced that they had sent me.  They advise they have asked Yamaha again for a solution and should have an answer by the next day.
• 21-Mar-2018 - Music store asks for serial number (would have thought they would have it, but ok) - I send it.
• 26-Mar-2018 - I ask for update and store says they submitted serial number and waiting for Yamaha.
• 10-Apr-2018 - Yamaha get back to store - tell me to take it to the repair centre! (same one as in the beginning, doh!)
• 11-04-2018 - I take it and drop it at repair guy.
• 02-May-2018 - I call repair guy and he says he hasnt had a chance to look at it but will today...
• today.. still dreaming of one day banging out "Still got the blues"..

Australia the lucky country? not so much

[cbrillow]

8 hours ago, bsewart said:

I should be returning it to where I bought it for a refund or replacement (as per AU retail Law).

 

For all the aggravation you've put up with, I would be insisting on this under threat of reporting the shop to the appropriate governing body for failure to comply with the law.

 

You've been very patient -- they're taking advantage of you.

[Guitarkyller]

15 hours ago, bsewart said:

 

My experience with a Brand new Amplifi75... well I cant say how good it is, as I haven't been able to use it yet, but it looks pretty good for practice and home use..

Australia the lucky country? not so much

There you go,

 Australia is well covered alright, what it's covered with is obvious....PEWIE !!!.... trouble is this goes on constantly because it really seems that most, if not all of these "Service Centers" don't know their rear from upside-down. Almost a month after you dropped it off and the guy still hasn't even looked at it ! REALLY ??? That's competent service ???  Waiting for parts will be next if I was a betting man...Whats another couple of weeks anyway ?????

Doesn't sound like I would want to do business with either one of them personally, the store or repair shop.

I'd like to know why Yamaha/L6 didn't call their retailer and tell them to exchange the product for you. That's just standard practice here in the US. People have exchanged units here more than once to get a good functioning one, no problem. If that's the way they treat you, they shouldn't be allowed to sell the gear. I'm pretty sure that you didn't go shopping for a nightmare when you bought the amp. 

 Nobody likes to say it here......but this is where the whole place goes Sh*t. It ain't good in the USA, there are only 2 places here I would send anything( L6 or Sweetwater), so anywhere else would be almost useless as you are finding out for yourself. I only know of 2 places to get parts too.

Either L6 or Full Compass...at least here....there ?????

 

Support/Parts/Service/operating manuals = a Grade of  F

Help However,...is a grade A+ pain in the A**

Real people with real problems are kinda hard to dismiss when one sees the same complaints, with the same gear, that have been posted here 

for 6 years. That's called product history....they just make the same stuff, never fix any known issues/glitches...and leave the customer to deal with it all.

That's why the biggest type of help available is the "USER FORUM".That's US figuring out and fixing our own stuff. Workarounds is the catch phrase most commonly used fix....Pick up the phone and try to talk to a real person...go ahead..I'll wait

This gear has great potential, but as a business model what they have in place just falls far to short for me to want to go any further with it.

When it all works...Wow !!!

When it don't.....*******   ********  *****  !!!!!!

The only good news in your story is that you could drop it off and didn't have to ship it anywhere, but I would go stick it up the stores rear-end...screw the amp, get your money back.

 

Best 'Of  Luck Mate,

Shawn

[psarkissian]

Chuckie,... ever send any L6 gear to Yamaha Australia (or other authorized

L6 service centers there) for servicing?

 

There techs shadowed us for a week, got to know their skills, they know their stuff.

 

 

[Guitarkyller]

26 minutes ago, psarkissian said:

Chuckie,... ever send any L6 gear to Yamaha Australia (or other authorized

L6 service centers there) for servicing?

 

There techs shadowed us for a week, got to know their skills, they know their stuff.

 

 

Your time would be better spent on correcting the customers problems. 

Why don't you pick up the phone and call HIM ????? Then you can tell HIM how great everything is.....

'Nit pickin a negitive post all because someone has a ligit complaint

doesn't fix squat.

You did read the guys post...Right ??   I didn't create his problem...L6/Yamaha/ Retailer did......

Plus, if you can teach me everything that I need to know about this stuff in a week....Where do I sign up ???????

 

It's also asinine to ask a customer in the USA if he shipped his gear to Australia ????  Just sounds kinda pissy and snide.

Thought you would be above that.

 

Shawn

[psarkissian]

Snide? No, maybe rhetorical. Asinine? Maybe, but then this track is going that way.

 

It's just that I've met the guys from Down Under and know what they are capable of. You're extrapolating a generality from

one or two negative posts and painting the entire group with the same brush. If you're going to be judgemental, look at all

of it, the satisfied and dissatisfied customers. At least be even handed about it. 

 

This post starts out with someone with a problem on his E-string and you're going off on a tangent. And the Amplifi posting

ought to with the Amplifi, and not the guitar stuff, so can we stay on point?

 

Someone here has a problem with his JTV-59 guitar, let's stay on point and see if we can solve that one,  shall we.

 

[psarkissian]

And I'll relay the Amplifi problem to the right people, bsewart shouldn't have gone thru that.

I'll look into that further. 

 

 

[Guitarkyller]

26 minutes ago, psarkissian said:

And I'll relay the Amplifi problem to the right people, bsewart shouldn't have gone thru that.

I'll look into that further. 

 

 

There you go BSEWART....in spite of L6 claiming to not monitoring this forum, make one disparraging post and they WILL be in immediate contact with you. Within minutes....

Didn't even have to file a support ticket.

Hope maybe this kicked SOMEONE in the a** and that they actually take care of you and your current issue. Sounds like we got some action from them !

Come back and post your experience, I'm glad to take the heat if it actually gets the job done for 'ya !

You will also notice that they had no rebuttal to any of the facts posted.....

You will also notice that I'm NOT the person who posted a Amplifi problem in this thread.  Just a response.

 

Defend the brand...but keep your head out of the sand.

Pretending that things are without fault is just plain delusional.

Only attention to details matters.

Hope your up and running shortly......................Send me a PM

 

LOVE HURTS,

Shawn

[psarkissian]

He logged a support ticket some time ago. I'm just following up, unless he prefers I don't.

 

"... L6 claiming to not monitoring this forum ..."--- huh? Another mis-characterization.

 

"You will also notice that I'm NOT the person who posted a Amplifi problem in this thread.  Just a response"--- just responded? Really?

 

"You will also notice that they had no rebuttal to any of the facts posted..... "--- I have none because you're off topic.

 

 

[Guitarkyller]

On 5/4/2018 at 3:15 PM, psarkissian said:

He logged a support ticket some time ago. I'm just following up, unless he prefers I don't.

 

"... L6 claiming to not monitoring this forum ..."--- huh? Another mis-characterization.

 

 

 

 

 

 

Friends of Line 6,

 

We notice that many times, customers ask on our forums "Why is Line 6 not responding???"

 

Please understand that our forums exist so that our community members can help one another and talk to each other. Our very knowledgeable Line 6 Experts monitor and moderate our forums, and have direct lines to Line 6 staff to report trouble or get useful information, but they are not paid employees of Line 6. Line 6 staff is generally aware of the most sensitive and/or active forum threads, and occasionally will post to certain threads. However, our forum is not the appropriate place to ask Line 6 for a response to your questions. Additionally, sending a private message to a Line 6 staff member does not guarantee a response.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

"Unpaid, "Experts," monitor and moderate the forum"---not L6 employees--then they report to L6

"Line 6 Staff is "Generally" aware"

"The forum is not the appropriate place to ask L6 to respond"

"Even a private e-mail to Staff will not guarantee a response"

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

 Seems I get a response to everything !    ;-)

 Anything else I can help somebody with ???

 

The squeaky wheel gets the grease first.

 

  I'm actually packing up my FRFR rig to play winery gigs this weekend..Like I said, I'm still using it.

  If everybody else wants to overlook the obvious , and L6 doesn't want to recognize where things could stand a large dose of improving,that's not realistic. 

  But T.S....I'm a real customer who has spent real time (6 years) several "Shipping Events" (5) and real $$$$ and more money and own at least 8 pieces  of   L6 gear. 

         The forum is here for OUR use, so we can talk to each other......

          Enjoy life and go have some fun. 

 

          Shawn

       

Plus it looks like it got L6 USA looking into an Australian customers problem.  TA ! DA !

AHH !    Users helping fellow users...ain't that the way it's supposed to work ?

 

 

 

 

[phil_m]

Part of the problem with the AMPLIFi scenario above is that there appears to be a six week gap between the time when he first bought it and actually tried to turn it on. I don't know how the shop in Australia works, but in the US that would put you outside the return window that many retailers have... So, in that sense, he's already limiting his options. Really, it sounds like the store should have just replaced it. But now with getting the service center, Yamaha, as well as Line 6 support involved, there's four entities involved. It's not hard to see how the ball gets dropped in that scenario. Not defending or blaming anyone, really, it's just that it seems everyone has trouble overcoming the inertia that mucks up the works when it comes to international sales.

[bsewart]

Thanks for all the input.  As @phil_m points out, it was a while after I got it that I had time to actually do anything, and as I don't gig, I can afford to see the support route play out, albeit uncomfortably frustrating. 

The aim of the post was to show the confusion around support in general, not really about Amplifi itself, I agree with @psarkissian. 

the first level of support was actually pretty good with only hours between responses at times.  There is a few steps in the process that I'm critical about, its the combination of these that's drawn it out.

hope the OP gets his High E sorted :)

[bsewart]

On ‎5‎/‎5‎/‎2018 at 5:07 AM, Guitarkyller said:

There you go,

 Australia is well covered alright, what it's covered with is obvious....PEWIE !!!.... trouble is this goes on constantly because it really seems that most, if not all of these "Service Centers" don't know their rear from upside-down. Almost a month after you dropped it off and the guy still hasn't even looked at it ! REALLY ??? That's competent service ???  Waiting for parts will be next if I was a betting man...Whats another couple of weeks anyway ?????

Doesn't sound like I would want to do business with either one of them personally, the store or repair shop.

I'd like to know why Yamaha/L6 didn't call their retailer and tell them to exchange the product for you. That's just standard practice here in the US. People have exchanged units here more than once to get a good functioning one, no problem. If that's the way they treat you, they shouldn't be allowed to sell the gear. I'm pretty sure that you didn't go shopping for a nightmare when you bought the amp. 

 Nobody likes to say it here......but this is where the whole place goes Sh*t. It ain't good in the USA, there are only 2 places here I would send anything( L6 or Sweetwater), so anywhere else would be almost useless as you are finding out for yourself. I only know of 2 places to get parts too.

Either L6 or Full Compass...at least here....there ?????

 

Support/Parts/Service/operating manuals = a Grade of  F

Help However,...is a grade A+ pain in the A**

Real people with real problems are kinda hard to dismiss when one sees the same complaints, with the same gear, that have been posted here 

for 6 years. That's called product history....they just make the same stuff, never fix any known issues/glitches...and leave the customer to deal with it all.

That's why the biggest type of help available is the "USER FORUM".That's US figuring out and fixing our own stuff. Workarounds is the catch phrase most commonly used fix....Pick up the phone and try to talk to a real person...go ahead..I'll wait

This gear has great potential, but as a business model what they have in place just falls far to short for me to want to go any further with it.

When it all works...Wow !!!

When it don't.....*******   ********  *****  !!!!!!

The only good news in your story is that you could drop it off and didn't have to ship it anywhere, but I would go stick it up the stores rear-end...screw the amp, get your money back.

 

Best 'Of  Luck Mate,

Shawn

 

Called it!

 

"Waiting for parts will be next if I was a betting man..."

 

 

Sent another email last night asking for an update.  got a call today saying he was waiting for a mainboard, or if they don't have one in stock they will send a new unit.

 

Apparently Friday should be done or close to it. 

 

can't wait ! (well I can!)

[Guitarkyller]

18 hours ago, bsewart said:

 

 

 

 

Sent another email last night asking for an update.  got a call today saying he was waiting for a mainboard, or if they don't have one in stock they will send a new unit.

 

Apparently Friday should be done or close to it. 

 

 

He's waiting for a mainboard that he doesn't know if they have it in stock or not...BUT !!!!!....it should be done by Friday ?  

 Maybe ?  Or we might send you the new one you deserve ??       Sad .    Two months to come up with this...........LOL !

Well, you can always hope that the mailman is slightly better at his job when and if a new one is really on it's way......................................? 

 

I repeat,

Best "O Luck Mate

 

Shawn

 

[psarkissian]

Main board for which,.... the Amplifi or the JTV59P???

 

[Guitarkyller]

On 5/4/2018 at 2:06 PM, psarkissian said:

And I'll relay the Amplifi problem to the right people, bsewart shouldn't have gone thru that.

I'll look into that further. 

 

 

???   bsewart is still going thru that......sounds like

[bsewart]

6 hours ago, psarkissian said:

Main board for which,.... the Amplifi or the JTV59P???

 

The Amplifi.  Answered here as the people that were involved in the conversation were here.

All Amplifi stuff from now on is continued in this thread:

 

https://line6.com/support/topic/32532-amplifi-75-not-responding-all-tone-leds-solid-no-guitar-sound/

 

 

[Guitarkyller]

1 hour ago, bsewart said:

The Amplifi.  Answered here as the people that were involved in the conversation were here.

All Amplifi stuff from now on is continued in this thread:

 

https://line6.com/support/topic/32532-amplifi-75-not-responding-all-tone-leds-solid-no-guitar-sound/

 

 

  7 hours ago, psarkissian said:

Main board for which??

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

There's a real confidence boost..

 

I Repeat,

Best 'O Luck Mate.

 

Shawn

[psarkissian]

Thank you bsewart, that clears things up.

 

[Guitarkyller]

On 5/15/2018 at 11:05 PM, bsewart said:

 

Sent another email last night asking for an update.  got a call today saying he was waiting for a mainboard, or if they don't have one in stock they will send a new unit.

 

Apparently Friday should be done or close to it. 

 

can't wait ! 

 

So...Friday has come and gone in Australia.....any news?

Mainboard in stock?      New unit being sent ?  

Has anybody from L6 been in contact with the Service Center?

 

Or.....Zippo ?

 

Shawn

[bsewart]

zippo.  but I also do a lot of work in IT repair/data recovery.  I know how things can blow out, and Adelaide is terrible for any type of parts.  I know vendors don't return calls/emails for a day or 2 sometimes.  It took HP 5 months to organise a return of 30 incorrectly ordered items.  I counted 9 phone calls and 7 emails, many of which promised "will be able to give an answer tomorrow" or "escalated to a department that will sort it out".

The repair centre is just one guy working at the back of his house.  So not like a team of technicians that can drop everything and sort out 1 customer.  I will give it a few days and hopefully can put this behind me after!!

[Guitarkyller]

41 minutes ago, bsewart said:

zippo.  

The repair centre is just one guy working at the back of his house.  So not like a team of technicians that can drop everything and sort out 1 customer.  I will give it a few days and hopefully can put this behind me after!!

 

First, I have to say that you have to be one of the most patient, nicest people in Australia.

I'm all for giving some body the benefit of a "Little" doubt....but this is just plain ridiculous.

 

"The repair centre is just one guy working at the back of his house.".........REALLY LINE 6 ???????................SPEECHLESS !!!!!

 

You said before that " I can't wait !".

Looks like you're in for more of that. 

They might be waiting for some guy in a pushcart to come by with the mainboard from China.............?

I'd like to know where the H E L L is the guy's amp ?

He paid for a new amp.....not a back room refurbished one . You get a discount to buy those.

Wow! I'd be jacked up and hopping around like a kangaroo with his arse on fire !

What else do you want to buy from L6  now ???

Australia is well covered.....choke, choke, puke....

 

Shawn