ardie78 Posted August 8, 2019 Share Posted August 8, 2019 Anyone else getting this? Just updated to 2.81 and restored from 2.80 backup Quote Link to comment Share on other sites More sharing options...
silverhead Posted August 8, 2019 Share Posted August 8, 2019 Please describe exactly how the snapshots are misbehaving. Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 8, 2019 Author Share Posted August 8, 2019 My footswitches are stomp/snap. Whenever I open my preset, then step on a snap. The whole thing just freezes. I can't even push other buttons. But when I use the stock presets, it doesn't happen. Of course I have to turn the unit off then on again to go to the stock presets Quote Link to comment Share on other sites More sharing options...
silverhead Posted August 8, 2019 Share Posted August 8, 2019 After it 'freezes', can you use the setlist/preset knob or the Mode button to switch presets (e.g. back to a stock preset)? This will at least prevent you from having to turn it off/on again. Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 8, 2019 Author Share Posted August 8, 2019 Yup I can. It doesn't happen as long as I don't press a snapshot. Reverting to 2.8 now. I can't do shows without using snapshots nowadays. Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 8, 2019 Author Share Posted August 8, 2019 Should I have done the backup in hx edit 2.81? Quote Link to comment Share on other sites More sharing options...
silverhead Posted August 8, 2019 Share Posted August 8, 2019 Shouldn't matter. Quote Link to comment Share on other sites More sharing options...
theredguitar6 Posted August 9, 2019 Share Posted August 9, 2019 Yep , I’ve got this .... but only some of my presets... about 10 of them ... and nothing in common. Very weird... tried renaming snapshots etc ... no difference. I have rack with controller. Weird thing is ... the snapshot parameters do actually change but there is no feedback from the foot control . Just stays the same. If I use hx edit to switch snapshots... error message appears failed to recall snapshot parameters code -4 Quote Link to comment Share on other sites More sharing options...
skelt6or Posted August 9, 2019 Share Posted August 9, 2019 Same. Just updated from 2.71 straight to 2.81. It's on about 20 of my 80 presets but maybe 15 of them were built using the same template. Going to contact support and e-mail them the original preset. I'll try some debugging on this side too. Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 9, 2019 Author Share Posted August 9, 2019 I hope this gets fixed Quote Link to comment Share on other sites More sharing options...
theredguitar6 Posted August 9, 2019 Share Posted August 9, 2019 I’ve got 2 units running side by side . one on 2.80 one on 2.81 ... this is definitely a 2.81 bug ... which effectively renders the unit unusable. I’m going to have to roll back my main rack to 2.8 for live work this weekend. Sigh.... ever wish you hadn’t started something. On a brighter note... built some superb live presets using ‘Fullerton jumped’ with heir apparent!! Really cuts through the mix . So I don’t really want to go back to 2.71 ... but it was stable Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted August 9, 2019 Share Posted August 9, 2019 I'm curious, did any of the folks experiencing this issue do the global reset step to install the latest Factory and Template setlists? Did you just do an "upgrade in place" and are using the presets that were already on your device from your previous firmware? Or, did you explicitly load your presets from backup? The first thing I would try here would be to get backups, run the global reset and then reload my presets and see if the problem persists. Make sure you restart the Helix after your reload from backup to allow your old presets to go through the one-time rebuild process. If the problem persists after this I would try loading my backups(hopefully you created them) from the backup of the last firmware version where they were working properly. Or... this could just be a bug in 2.81 and the above won't help. Quote Link to comment Share on other sites More sharing options...
Barbarisch Posted August 10, 2019 Share Posted August 10, 2019 I have the same problem on some of my presets...same message. I have set to 8 snapshots on the foot switches. The bottom 4 switches are lit up all the time and I cannot select 1 thru 4. They do change the snapshot but the rings stay lit on all 4 and the number in the top right doesn't change. When I go to the top 4 switches 5 thru 8 work correctly and only the ring selected is lit up and the number for the snapshot changes. The other thing I am noticing now is a low or high frequency dive when switching between snapshots even though there is nothing going on except turning on or off a block. Never heard this before..... Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 11, 2019 Author Share Posted August 11, 2019 this is what I did. finally got it working Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 11, 2019 Author Share Posted August 11, 2019 On 8/10/2019 at 3:11 AM, HonestOpinion said: I'm curious, did any of the folks experiencing this issue do the global reset step to install the latest Factory and Template setlists? Did you just do an "upgrade in place" and are using the presets that were already on your device from your previous firmware? Or, did you explicitly load your presets from backup? The first thing I would try here would be to get backups, run the global reset and then reload my presets and see if the problem persists. Make sure you restart the Helix after your reload from backup to allow your old presets to go through the one-time rebuild process. If the problem persists after this I would try loading my backups(hopefully you created them) from the backup of the last firmware version where they were working properly. Or... this could just be a bug in 2.81 and the above won't help. yup. did the global reset before restoring from backup. Quote Link to comment Share on other sites More sharing options...
OnkelBums Posted August 11, 2019 Share Posted August 11, 2019 I have the same problem. Neither Snapshots nor stomp mode work for any of my presets. the empty ones work just fine. Rolling back to 2.80 for the time being. Quote Link to comment Share on other sites More sharing options...
robertopablo Posted August 25, 2019 Share Posted August 25, 2019 I had the same issue. Found out that the Stereo Delay block in my preset was the problem. As soon as I removed it from my chain, all snapshots started working well. I love that delay model, but I asume it's not working well after 2.81 update. 1 Quote Link to comment Share on other sites More sharing options...
Presonid Posted August 30, 2019 Share Posted August 30, 2019 On 8/25/2019 at 2:22 AM, robertopablo said: I had the same issue. Found out that the Stereo Delay block in my preset was the problem. As soon as I removed it from my chain, all snapshots started working well. I love that delay model, but I asume it's not working well after 2.81 update. Thank you Roberto Pablo, it seems that Simple Delay (with tap tempo syncro) is the cause for this bug. In my case, the workaround was to remove it, save the preset and then insert again the Simple Delay. Gracias amigo Quote Link to comment Share on other sites More sharing options...
fastnloud Posted August 30, 2019 Share Posted August 30, 2019 Same snapshot issues here. Delay is the issue and I tried several types. So I can't use compressors since they lose volume and now I cant use delays. Right now my Helix is worthless to me!!! Quote Link to comment Share on other sites More sharing options...
fastnloud Posted August 30, 2019 Share Posted August 30, 2019 Looks like when I try to use dotted 8th notes or 1/4 notes on any of the delays the problem shows up and will not switch snapshots but when I use milliseconds for the delays it works and switches snapshots. Support contacted. Quote Link to comment Share on other sites More sharing options...
gbr13697 Posted September 22, 2019 Share Posted September 22, 2019 I am also getting the "The Helix device failed to recall snapshot data properly" message occasionally. It does not always happen, and seems pretty random, but only when I am connected to Tone Studio. The message appears as an error over the Tone Studio screen. Nothing happens on the Helix itself - that just freezes. I have to reboot it to correct the problem. I It will reboot into the same preset, and I can change snapshots without any problem. Other freezes when not connected to Tone Studio may be due to the same problem, but I obviously don't see the message. It is not a frequent issue, but enough to demonstrate that there is an issue. Quote Link to comment Share on other sites More sharing options...
Badjools Posted September 29, 2019 Share Posted September 29, 2019 I had the same problem, got around it by re-saving each snapshot. Sometimes I had to delete and then reapply a block. The problem for me seemed to be the tap tempo on a tremolo. Quote Link to comment Share on other sites More sharing options...
mcolombo Posted February 7, 2020 Share Posted February 7, 2020 Hi Line 6 Have you resolved this yet or sent out a bug fix? Same thing is happening to me. And it does seem to be related to trying to save parameters / snapshots on the tempos of delays, mods etc Once a tap tempo parameter is attempted to be saved, the unit locks up, the foot switches no longer work correctly and it takes a lot of extra work to get it back to functional Thanks, Mark Quote Link to comment Share on other sites More sharing options...
geetar_geek79 Posted March 27, 2021 Share Posted March 27, 2021 Also getting this with 3.01 Quote Link to comment Share on other sites More sharing options...
RLammers Posted October 7, 2021 Share Posted October 7, 2021 Hi there, Ron here, On my Helix LT i have the same message, i'm on version 3.11 and mine freezes sometimes aswell when connected to my macbook or other computers, when using HX Edit. So i guess i'm not the only one... Quote Link to comment Share on other sites More sharing options...
theElevators Posted October 11, 2021 Share Posted October 11, 2021 My Helix froze a few times when the preset had a lot of blocks... like everything was max'ed out. Make sure you don't have too much stuff in your preset, especially stuff that is not even being used. Once I uncluttered my preset, the issue hasn't happened since. I always practice my guitar with the Helix connected to the computer at home. Quote Link to comment Share on other sites More sharing options...
svenjo Posted October 15, 2021 Share Posted October 15, 2021 I have the same issue with my HX Stomp. Exporting and reimporting (a single) presets fixed it for me. 1 Quote Link to comment Share on other sites More sharing options...
belart21 Posted May 18, 2022 Share Posted May 18, 2022 Unfortunatly, I have the same problem too. Helix LT fm 3.15. I have a lot of my presets with snapshots. Some parameters of effects has snapshots contro. When I connect my helix to PC, and working with presets, I see the same message and other mesage, where write that data is lost etc. If I save this preset, I can have bad preset with bad data. For example, I can switch snapshot, but footswitch doesn't light up. Etc. This problem is appeared when I work with presets with snapshots only. Line6, ask you fix this problem!!! Please. Quote Link to comment Share on other sites More sharing options...
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