Stadium XL Major Bug: No Sound after switching presets

[swhitlow]

I have rebooted the stadium after this happened. I can recreate the issue with my presets as well just by booting it up and then switching between specific presets I have. No sound coming from the unit and matrix mixer shows sound graph (the green leds that would usually show a signal) but they are all at the same half way level with no sound coming out and not input from the guitar.

 

If I reboot, everything comes back and I get normal sound again and normal input readings. I then play for a little bit, and then swtich presets and it happens again over and over again. I am opening a support ticket as well but was wondering if anyone else has had issues with this one? It's a pretty bad bug and makes me nervous about playing this live right now.

[silverhead]

Open a support ticket to report this issue to Line 6. Include the steps you take to create/produce it.

[ha100kjx]

I have the exact same problem.

 

[blueraiderv2]

ive been trying since the update was released to submit a ticket for THIS VERY ISSUE. you cant.. their site is broke too. 

Spoiler

IT DONT WORK EITHER

 

[silverhead]

On 12/22/2025 at 1:15 PM, blueraiderv2 said:

ive been trying since the update was released to submit a ticket for THIS VERY ISSUE. you cant.. their site is broke too. …..

I’m not aware of the site being broken ‘since the update was released’ vis-a-vis support tickets. Try a different browser.

[kennethplatt]

I just called support directly. They said the ticket system has been down. I might try another browser to be sure, but the support rep said "yes, it's down".

 

Also, I'm having this issue too - like exactly as described in the original post. When I called support they didn't have any real answers for me and the call ultimately got disconnected (connection was terrible, he was cutting in and out). Not sure where to go from here. I cannot use this unit if it's going to just outright fail in the middle of a gig.

[jiml6]

Was just able to open a ticket. Try again?

[kennethplatt]

On 12/22/2025 at 12:08 PM, jiml6 said:

Was just able to open a ticket. Try again?

Yup. Did it in Chrome. Worked

 

[talwilkins]

I think I have had the same issue. I'm not sure if it happened when switching presets but that's very possible.
I was editing multiple presets I had imported from my OG Helix. They all needed the same change, so i wasn't playing the presets.

Just changing some settings, saving, and moving on to the next preset. Then discovered there was no sound when starting to play.
I filed a ticket. Support wanted to know exactly when it happens, but I had no clue. Now I do, thanks!

[gbr13697]

Just to be sure, I would check for any volume pedals or snapshot settings that were saved at zero (or on imported presets where the import bug has added snapshot controls that were not there originally).  I often have to cycle my expression pedal that sets volume up and down a few times before things come to life.  I have also seen controls that don't work at all when opening a preset, and may control a parameter that has set itself to zero.  If you switch to a preset that is suffering one of these anomalies, there can be silence.

[music24_7]

I had the same happen. Imported presets and IRs. I would get about 3 seconds of sound and then nothing. As a test, i updated the firmware via USB and it got a bit better (THE UNIT WAS FUNCTIONAL) but when you add more than 2 IRs, it will crash. 

 

[billybroo]

Having the same issue , hopefully 1.3 will resolve it , whenever that comes out.

[jpdennis]

On 12/20/2025 at 12:33 PM, swhitlow said:

I have rebooted the stadium after this happened. I can recreate the issue with my presets as well just by booting it up and then switching between specific presets I have. No sound coming from the unit and matrix mixer shows sound graph (the green leds that would usually show a signal) but they are all at the same half way level with no sound coming out and not input from the guitar.

 

If I reboot, everything comes back and I get normal sound again and normal input readings. I then play for a little bit, and then switch presets and it happens again over and over again. I am opening a support ticket as well but was wondering if anyone else has had issues with this one? It's a pretty bad bug and makes me nervous about playing this live right now.

 

So far I have created two presets to date that trigger this issue.  I uploaded the first one to Line 6 support via a ticket I created.  They couldn't replicate it with my preset.  I do not know if it is a continuation of the DSP issue where I could create a preset that should have been limited to adding FX blocks up to but not beyond the DSP limit of the device.  I will reopen the ticket and upload this second preset.

 

jpd

[swhitlow]

I may try and update the firmware again via usb just to see if that will fix the issue (just reinstall it). But, this is quite worrisome for playing anything live.