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If POD Express not connecting or you have a failed update process, please try out these steps with either Line 6 Central, OR POD Express Edit. 1. Open Line 6 Central- Verify that you have the latest version installed 2. Connect POD Express to computer with the USB-C connection 3. Update mode: Press and hold both Footswitches as you plug in power connection, or 1/4" cable for the guitar input. 4. You should get a “Generic Device Detected” popup. Click ‘Identify’. With POD Express Edit, you may need to click the cloud icon on the top left corner. 5. Choose the POD Express from the devices shown. 6. Reinstall the latest firmware. 7. Follow the prompts once the firmware installation is complete. 8. Perform Factory Reset(optional). Factory Reset: Press and hold both Footswitches and plug in power (with NO USB connection)

1. Download and install our update application utility called Line 6 Central. You'll be able to find the download here on our downloads page: https://line6.com/software/. 2. Once you have that installed, you'll need to boot up the HX One in update mode. Do this by pressing and holding down the LEFT arrow while powering on the HX One. You may not see any screen, only a blank screen when it's in this update mode (The HX One should go into update mode in any case where the update fails on it's own. Holding down the left arrow will just force it to go into this state manually). 3. Connect the HX One to your computer with a USB-C cable. Make sure its connected directly to your computer. No hubs or secondary connections. If you're on a desktop computer, connect it to the back of the machine near the power cable. Be sure to disconnect any MIDI cables during this process (If MIDI clock is sent to the HX One during the update process, the update may not complete. Disconnecting MIDI cables prevents this from happening with third-party devices). 4. Once you launch Line 6 Central, it will ask you if you want to identify the unknown device. Click "Identify", then you should see a list of devices on your screen. Select "HX One". Be sure to login with your Line 6 Username, and then select "Perform Update" for the latest version. This should allow the update to install 100%, and it will display "Update Successful" on the screen. 5. Once the update is installed, you may need to power cycle the HX One, by disconnecting the power cable, and re-connecting. If the update was installed properly, the HX One will boot normally showing the update version on the LCD screen.

Here are some recovery steps if the update fails when using HX Edit, or Line 6 Central on your system. Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source. 1) Download and install the latest version of HX Edit BEFORE you run the update. This installation will also include the latest drivers. If you're on a Windows computer, it may be helpful to restart after the installation. https://line6.com/software/ 2) Put your Helix into update mode, by pressing and holding buttons 6 and 12 while you power on the Helix. For the HX Stomp, press and hold down the RIGHT page button while power on the device. (You may get a blank screen that is white, or black - this is normal for the HX Stomp) 3) Use Line 6 Central (NOT HX Edit) to run the latest firmware update again. Make sure only the Line 6 Central is running during the update, close all other recording applications. (If the Helix is in update mode, it should show up on the screen as a device after Line 6 Central is open after you sign-in. If the Helix doesn’t appear, try re-booting the Helix normally, you should also try different USB ports on your Mac or PC).

A failed firmware attempt can have a number of causes. Computer users may be having USB hardware or driver configuration issues, while mobile device users may experience Bluetooth range or interference issues. In any event, a failure in the update process will produce the following page: In our experience, in addition to using Update Mode as laid out on the above page, the best results come from using the USB updater, possibly on multiple computers in case a given computer is experiencing USB configuration issues. We have seen some users experience update issues with older Firehawk drivers still installed on Windows. Go to My Computer > Device Manager > Firehawk then right click "Uninstall Drivers" make sure you click the box saying "Remove Files" Then unplug your Firehawk, plug it back in and repeat these steps until Windows doesn't have any more drivers installed to assign to the Firehawk. Finally, reinstall the latest driver and let Windows assign it.