Jump to content


Photo

Variax 2.0 Spank Bug ?


  • Please log in to reply
76 replies to this topic

#1 fremen

fremen

    Just Startin'

  • Members
  • Pip
  • 39 posts

Posted 20 August 2013 - 06:01 AM

I think I found a bug when using the Spank pickups : each time I store a model using two of those pickups in the "quack" position, one of them is shut down - it appears "on" in workbench, but is actually off. See for yourself :

 

 

Maybe it's the source of the issue some users, including me, have with 2.0 "quack" sound ?


  • 3

#2 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 20 August 2013 - 06:31 AM

Yes, the same problem on mine.  Did you already send a ticket in for this bug?


  • 0

#3 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 20 August 2013 - 06:37 AM

Also having this problem when wiring a nashville style tele to have a middle pickup.  When I change models, or transfer to variax the pickups revert themselves to middle only it sounds like.


  • 0

#4 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 06:51 AM

wow man, I think you found. happens to me exactly the same thing, even the pickup to be looking on if you click on it, and then switches off again, the sound changes completely. Any expert ever seen this? this is urgent


  • 0

#5 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11370 posts
  • LocationOttawa, Ontario, Canada

Posted 20 August 2013 - 06:56 AM

Haven't noticed it, but don't doubt what you are seeing. I think anyone who observes this and feels it's important should open a support ticket. The more tickets about the same issue, the higher it will move up in the fix-priority chain.


  • 0

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#6 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 20 August 2013 - 06:56 AM

Geez, FWIW, there is a weird bug that when you move a neck pickup to where the bridge normally is, it changes its tab name for you in WB to bridge (hard to explain).

POTENTIAL TEMP FIX!#*#However, it seems that if you keep the bridge p/u where it is and turned off and move the neck p/u to the bridge spot (stack them) and treat it like a bridge p/u (i.e angle 10.7 and position 1.7), you can save your quacky settings! Swapping the bridge for the middle in the same manner seems to work for position 2 sounds.

Another weird thing I just noticed is that I can't hear a tonal difference when cycling through the Strats pickups. It seems that if the P/U is in the neck position it is going to sound like a neck p/u even if you use a "bridge" pickup.
  • 0

#7 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 07:04 AM

Just you leave the position and return to position 2 to 1 pickup is off already, even if it appears to be on


  • 0

#8 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 20 August 2013 - 07:14 AM

Try this to see if it will work for you guys.   You should be able to save it now. There is nowhere else to share, so I put it in my google drive.  Here is position 2 setting .


  • 2

#9 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 07:20 AM

definitely this is the bug that has caused all this mess with the quack, do you open the ticket?
  • 0

#10 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 20 August 2013 - 07:50 AM

I can't register my JTV for some reason, so I can't open a ticket.   :angry:


  • 0

#11 CACHERA

CACHERA

    Just Startin'

  • Members
  • Pip
  • 51 posts

Posted 20 August 2013 - 07:57 AM

Is this bug with the same variax (89 ?)


  • 0

#12 guilhordas

guilhordas

    Iknowathingortwo

  • Members
  • PipPip
  • 364 posts
  • LocationBrazil

Posted 20 August 2013 - 08:43 AM

Now there was a very strange bug, was trying to save the alterations in spank 2, and now the sound is gone in this position, this silent, even when I turn off the workbench the sound  this strat model 2 is mute. Anyone?


  • 0

Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#13 fremen

fremen

    Just Startin'

  • Members
  • Pip
  • 39 posts

Posted 20 August 2013 - 09:04 AM

Should have said that I have a 89. Excuse my noobiness, but how do I open a ticket ? :)


  • 0

#14 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 09:08 AM

Hi buddy, thanks for your discovery, we need to do something, it is really the bug that is causing all this confusion, it seems to me seriously, looks like a bug caused by the single coils, but it seems to me are not taking it very seriously, I I am also not able to open a ticket, what can we do?

 

 

I think I found a bug when using the Spank pickups : each time I store a model using two of those pickups in the "quack" position, one of them is shut down - it appears "on" in workbench, but is actually off. See for yourself :

 

 

Maybe it's the source of the issue some users, including me, have with 2.0 "quack" sound ?


  • 0

#15 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 09:14 AM

I got the quack doing what you said, bringing the neck pickup to the bridge and treating it like bridge, in same-parameters

 

 

I think I found a bug when using the Spank pickups : each time I store a model using two of those pickups in the "quack" position, one of them is shut down - it appears "on" in workbench, but is actually off. See for yourself :

 

 

Maybe it's the source of the issue some users, including me, have with 2.0 "quack" sound ?


  • 0

#16 stevekc

stevekc

    Iknowathingortwo

  • Members
  • PipPip
  • 259 posts

Posted 20 August 2013 - 11:45 AM

how do I open a support ticket ?

 

Be sure you are logged in with your Line6 account,

http://line6.com/account/

 

then Go Here

 

http://line6.com/account/tickets/view

 

Then Click "[open new ticket]" in the Center top of page.

 

 

1377027805_2126603658_Line6_Support_Tick


  • 0

#17 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 12:55 PM

Anyone  opened the ticket?


  • 0

#18 Inerzia

Inerzia

    Iknowathingortwo

  • Members
  • PipPip
  • 169 posts

Posted 20 August 2013 - 02:47 PM

Happened to me too, but I reflashed until it was gone :D

Well, no, it wasn't gone...
I realized just half an hour ago when I started playing with spank 2 and WTF'd several times until I opened WB and saw what was happening.
So now, thanks to Derek, the quack is back!!


Edited by Inerzia, 21 August 2013 - 09:15 AM.

  • 0

#19 Junis

Junis

    Just Startin'

  • Members
  • Pip
  • 80 posts

Posted 20 August 2013 - 03:25 PM

you have reinstalled the update? continued the bug?

 

 

 

I think I found a bug when using the Spank pickups : each time I store a model using two of those pickups in the "quack" position, one of them is shut down - it appears "on" in workbench, but is actually off. See for yourself :

 

 

Maybe it's the source of the issue some users, including me, have with 2.0 "quack" sound ?


  • 0

#20 fremen

fremen

    Just Startin'

  • Members
  • Pip
  • 39 posts

Posted 20 August 2013 - 04:50 PM

I have reinstalled the firmware 4 or 5 times already, not sure I want to do this again as programming my custom tunings on the dedicated pot is a hassle... Later i'll try the workaround found by others but anyway this need a firmware update ;)


  • 0

#21 Sonny1096

Sonny1096

    Just Startin'

  • Members
  • Pip
  • 41 posts

Posted 20 August 2013 - 06:18 PM

Considering the number of comments in other threads about users being disappointed with the 2 and 4 strat/spank positions, you could really be on to something here. Did anyone get a ticket open yet? I haven't registered mine, but may be worth doing so if it would help push this issue up the chain of command here.
  • 0

#22 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11370 posts
  • LocationOttawa, Ontario, Canada

Posted 20 August 2013 - 06:32 PM

.... Did anyone get a ticket open yet? ....

Everyone who is bothered by this issue should open a ticket. More tickets = more attention by Line 6.


  • -1

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#23 fremen

fremen

    Just Startin'

  • Members
  • Pip
  • 39 posts

Posted 20 August 2013 - 08:49 PM

Thanks stevekc, I was able to open a ticket. Let's hope this will be solved quickly ! In the meanwhile, I'll live with the workaround (which I has yet to try) ; I have a gig in 9 days but I won't be using the quack on this one


  • 1

#24 stefanlindmark

stefanlindmark

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 21 August 2013 - 06:27 AM

Try this to see if it will work for you guys.   You should be able to save it now. There is nowhere else to share, so I put it in my google drive.  Here is position 2 setting .

 

Looks like your fix worked for me. Thanks for sharing!
 


  • 0

#25 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 21 August 2013 - 07:31 AM

Glad to help.  Big thanks to Fremen for finding this problem in the first place.  

 

To those who can't submit a ticket, I wonder if ideascale would work?  http://line6.ideasca...-23508#comments


  • 0

#26 Line6Hugo

Line6Hugo

    Uber Guru

  • Members
  • 6592 posts

Posted 21 August 2013 - 04:07 PM

Hello,

 

Our development team has been made aware of this problem.  We have logged a bug and hope for a fix in a future update.  In the meantime the workaround within Workbench HD is to switch pickup 3 (with identical settings as pickup 1) with pickup 1.  Switching pickup 3 with pickup 2 will also work. The problem occurs only when you make an adjustment using both pickups 1+2.

 

Regards,

 

Line6Hugo


  • 0

#27 stevekc

stevekc

    Iknowathingortwo

  • Members
  • PipPip
  • 259 posts

Posted 21 August 2013 - 06:32 PM

Line6Hugo -

Thank you very much posting this important update and  for letting us know that Line-6 is aware of the issue and working on a fix! 

 

Hello,

 

Our development team has been made aware of this problem.  We have logged a bug and hope for a fix in a future update.  In the meantime the workaround within Workbench HD is to switch pickup 3 (with identical settings as pickup 1) with pickup 1.  Switching pickup 3 with pickup 2 will also work. The problem occurs only when you make an adjustment using both pickups 1+2.

 

Regards,

 

Line6Hugo


  • 0

#28 Sonny1096

Sonny1096

    Just Startin'

  • Members
  • Pip
  • 41 posts

Posted 21 August 2013 - 06:39 PM

Hello,
 
Our development team has been made aware of this problem.  We have logged a bug and hope for a fix in a future update.  In the meantime the workaround within Workbench HD is to switch pickup 3 (with identical settings as pickup 1) with pickup 1.  Switching pickup 3 with pickup 2 will also work. The problem occurs only when you make an adjustment using both pickups 1+2.
 
Regards,
 
Line6Hugo


Thanks for the update! That is helpful.
  • 0

#29 fremen

fremen

    Just Startin'

  • Members
  • Pip
  • 39 posts

Posted 21 August 2013 - 08:17 PM

Many thanks ! The workaround works but I'm glad this will be fixed soon


  • 0

#30 snhirsch

snhirsch

    Iknowathingortwo

  • Members
  • PipPip
  • 304 posts
  • LocationBurlington, VT USA

Posted 22 August 2013 - 04:07 AM

Hello,

 

Our development team has been made aware of this problem.  We have logged a bug and hope for a fix in a future update.  In the meantime the workaround within Workbench HD is to switch pickup 3 (with identical settings as pickup 1) with pickup 1.  Switching pickup 3 with pickup 2 will also work. The problem occurs only when you make an adjustment using both pickups 1+2.

 

Regards,

 

Line6Hugo

 

I admit to an incredible level of confusion trying to follow this workaround.  When I tried it, things don't make a lot of sense.  The pickups report themselves incorrectly when clicked in the workbench, I have two on top of each other and the results are not at all good.  It would be great if someone could take the time to make a short video with a _narrated_ step-by-step.  Particularly if this is an officially recommended move.  It may be incredibly obvious to those who have done it, but it sure isn't to me.


  • 0

40 years of Rock-n-Roll and proud of it!

 

PRS Custom 24 (1990) w/ GK-3 Hex PU

James Tyler Variax JTV-69(k) w/ Strat Neck

Roland GR-55 Guitar Synth

QSC K10 FRFR

 


#31 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15357 posts
  • LocationClemmons, NC USA

Posted 22 August 2013 - 04:11 AM

I think you can just follow this link: http://line6.com/sup...-20-h-d-models/

and find your way to the corrected models that you can just upload to the variax.

 

I admit to an incredible level of confusion trying to follow this workaround.  When I tried it, things don't make a lot of sense.  The pickups report themselves incorrectly when clicked in the workbench, I have two on top of each other and the results are not at all good.  It would be great if someone could take the time to make a short video with a _narrated_ step-by-step.  Particularly if this is an officially recommended move.  It may be incredibly obvious to those who have done it, but it sure isn't to me.


  • 0

#32 snhirsch

snhirsch

    Iknowathingortwo

  • Members
  • PipPip
  • 304 posts
  • LocationBurlington, VT USA

Posted 22 August 2013 - 05:05 AM

I downloaded  "fixed" Strat2 and Strat4 models the other day, only to find that the "2" didn't have the correct angle on the bridge p/u.  This failed to inspire a lot of confidence, I must admit, and I didn't go any further with them. 

 

I just tried to access the ones at your link, but they require an account.  Any chance of PM'ing them to me or - better yet - putting them up on custom-tone?


  • 0

40 years of Rock-n-Roll and proud of it!

 

PRS Custom 24 (1990) w/ GK-3 Hex PU

James Tyler Variax JTV-69(k) w/ Strat Neck

Roland GR-55 Guitar Synth

QSC K10 FRFR

 


#33 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15357 posts
  • LocationClemmons, NC USA

Posted 22 August 2013 - 05:17 AM

custom tone doesn't support those types of files (never did with the original variax either)

the link is a user provided work around.

i believe that a similar fix was done and put on the forums here:

http://line6.com/sup...e-16#entry13203

 

I downloaded  "fixed" Strat2 and Strat4 models the other day, only to find that the "2" didn't have the correct angle on the bridge p/u.  This failed to inspire a lot of confidence, I must admit, and I didn't go any further with them. 

 

I just tried to access the ones at your link, but they require an account.  Any chance of PM'ing them to me or - better yet - putting them up on custom-tone?


  • 0

#34 snhirsch

snhirsch

    Iknowathingortwo

  • Members
  • PipPip
  • 304 posts
  • LocationBurlington, VT USA

Posted 22 August 2013 - 05:23 AM

Ok, now I'm even more confused.  I was getting the impression that both Strat2 and Strat4 showed the problem.  Is it only Strat2?  I'll take a shot at uploading that file to my guitar this evening.  Thanks very much for the link!


  • 0

40 years of Rock-n-Roll and proud of it!

 

PRS Custom 24 (1990) w/ GK-3 Hex PU

James Tyler Variax JTV-69(k) w/ Strat Neck

Roland GR-55 Guitar Synth

QSC K10 FRFR

 


#35 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 22 August 2013 - 06:24 AM

I downloaded  "fixed" Strat2 and Strat4 models the other day, only to find that the "2" didn't have the correct angle on the bridge p/u.  This failed to inspire a lot of confidence, I must admit, and I didn't go any further with them. 

 

I just tried to access the ones at your link, but they require an account.  Any chance of PM'ing them to me or - better yet - putting them up on custom-tone?

 

 

Just change the position from .8 to 1.7

 

In my attempt to get a fix out, I let a bug get through. lol... It is guaranteed to work, though with no registration needed.  If you just change the position and listen, you will see this is the case.  

 

With that said, I am off today and will be changing the preset and making a new post for anyone who cares to download a fix.  I will also be attempting to reflash my JTV as it seems a couple of people fixed the problem this way?


  • 0

#36 snhirsch

snhirsch

    Iknowathingortwo

  • Members
  • PipPip
  • 304 posts
  • LocationBurlington, VT USA

Posted 22 August 2013 - 07:01 AM

Change the position of... what?  At the risk of appearing extremely dense, I'm still failing to see the entire view of either the problem or the solution.  That said, I do appreciate your efforts at making the remedy available and will try flailing away this evening.  Enjoy your day off - I'm stuck at work :-(.


  • 0

40 years of Rock-n-Roll and proud of it!

 

PRS Custom 24 (1990) w/ GK-3 Hex PU

James Tyler Variax JTV-69(k) w/ Strat Neck

Roland GR-55 Guitar Synth

QSC K10 FRFR

 


#37 derek_32999

derek_32999

    Just Startin'

  • Members
  • Pip
  • 18 posts

Posted 22 August 2013 - 08:15 AM

Okay. I have looked at my preset. I don't see any mistakes.

When you notice the bridge pickup being down near the bridge on preset 2, it is OFF. Ignore it. The middle pickup is now the bridge pickup. Just use your ears. It is very evident that it works as noticed in Fremen's video. If you notice on my position 4 preset the bridge angle is off, ignore it. The pickup is OFF. ;)

Position 2

Position 4


Let me know if you have any troubles with this, but please, listen to it and tell me it doesn't sound better. :)
  • 0

#38 TheWolf2103

TheWolf2103

    Just Startin'

  • Members
  • Pip
  • 44 posts

Posted 22 August 2013 - 01:37 PM

Hi,

 

I have a JTV-59 & JTV-69 & it is - in a positive sense of course - bizarre, but I (so far) never experienced the 'Spank bug' ...

 

The only trouble I had a lot of 'MIDI time-outs' while trying to update with the Workbench USB device.

 

I solved this with updating my JTV's via my trusty old Vetta II combo - the updates run consistently without a fail - I used the 'double update' procedure as described in the 'JTV 2.0 Try This ...' thread ...

 

I compared the Spank pos 2 & 4 after the update with the 'working Strat 2 & 4' files & found them to sound similar, i.e. the expected  'quack' is in the house  :)

 

The only other gripe I have is that the USB device MIDI connection appears to be very flaky - I had & have a lot of instances there I can't get a connection from the JTV to the USB device (blinking red LED on the JTV side of the USB device - yes, I'm using the 1/4" jack to connect to the Vetta to listen back).

 

Oh yes & one of my favourite presets - Jazzbox 3 - has a noticeably lower volume on the low E string on both of my JTV's (which of course can be adjusted in workbench) - has anyone experienced this as well?

 

Other than that, version 2 is a definitive keeper for me - all of the the presets have significant more depth, response & detail  :)

 

Thank you Line 6!

 

Cheers,

Wolf


  • 0

#39 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15357 posts
  • LocationClemmons, NC USA

Posted 22 August 2013 - 05:26 PM

as far as i can tell, the only people that end up with the spank issues... are people who have used workbench HD.


  • 0

#40 johnbartus

johnbartus

    Just Startin'

  • Members
  • Pip
  • 15 posts

Posted 22 August 2013 - 08:02 PM

as far as i can tell, the only people that end up with the spank issues... are people who have used workbench HD.

Not true... I never used Workbench HD, and I was so unsatisfied with the Spank models that I "downgraded" to 1.9.  While the "quack" from 2 and 4 are important, position 3 is just as important. The new Spank just didn't cut it at all.

 

As I have posted elsewhere, I loved nearly all of the other HD models. Can't wait until the Strat is fixed...


  • 0
John Bartus
Live From The Florida Keys!
PO Box 2523
Marathon Shores, FL 33052
 
johnbartus_small.jpgjohnbartus2_small.jpg
Variax 600 • Variax 300 • Variax 700 Acoustic • James Tyler Variax JTV-69 & JTV-89 • Pod HD500




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users