psarkissian
Service Engineer Moderator-
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Everything posted by psarkissian
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Refurbished Variax Defective on Arrival
psarkissian replied to cybrsqrl's topic in James Tyler Variax Guitars / Workbench HD
:) -
No. L6 Link isn't designed for that. Use MIDI interface. M-Audio Uno is a common one to use. https://l6c-acdn2.line6.net/data/6/0a06434d90db507efbe5b36b9/application/pdf/DT25 Pilot's Guide ( Rev C ).pdf?_ga=2.172768291.103318845.1676306019-1854743224.1659634079 https://l6c-acdn2.line6.net/data/6/0a06434df0f650914b2056015/application/pdf/DT Amplifier MIDI Implementation Guide ( Rev A ).pdf?_ga=2.139187891.103318845.1676306019-1854743224.1659634079 Go directly to the computer via the interface. Remove the HD500 from the chain.
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Refurbished Variax Defective on Arrival
psarkissian replied to cybrsqrl's topic in James Tyler Variax Guitars / Workbench HD
Don't feel bad, it happens. Good that it worked out. Now you can ROCK!!! I would've felt doubly bad, since that one is a refurb that came off of my bench. One I did last year. I expect some settling in the set-up over this much time. -
Variax 500 no signal from 3rd (G-) string
psarkissian replied to CoQueLiCot's topic in Variax Guitars / Bass / Workbench
"... would it be difficult to install them myself? ", yes, mainly because it's rather touchy. There is a flex circuit trace involved, get too close with an iron or damage it, then its over, as there are no more replacements for that flex circuit. Have an authorized Line 6 service center do it. -
Use CAT5e, not CAT6. CAT6 is the incorrect data rate frequency range for the data stream. Workbench doesn't recognize bass.
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Refurbished Variax Defective on Arrival
psarkissian replied to cybrsqrl's topic in James Tyler Variax Guitars / Workbench HD
What size hex wrench did you use? -
Variax 500 no signal from 3rd (G-) string
psarkissian replied to CoQueLiCot's topic in Variax Guitars / Bass / Workbench
-For Support ticket, you must first create a Line 6 account, register the guitar. -If it is not a problem with dust or dirt in the saddle, then it could be an oxidized solder point, or a failed piezo. Being a 20 year old product, it is possible for everything to work one moment, then have something fail the next. https://line6.com/find/service_center/ ... for the Line 6 authorized service near you. Viel Glück -
Uneven string volume on my JTV-69
psarkissian replied to Nos402's topic in James Tyler Variax Guitars / Workbench HD
Also works for piezos as well. Drip in alcohol on a cotton swab onto the piezo, then blow out with canned air. Saddle acts as a chassis ground for the piezo. If it gets gunk up or dirty, it can result in an intermittent chassis ground. -
My first suspect is the set-up, next would be loose connection. Have the authorized service center near you check it out. https://line6.com/find/service_center/
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A 2019 build,... very odd. Frets 4-7,... sounds like the set-up is part of the issue. Log a support ticket.
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Check the model galley in the user manual,... not all string volumes are the same for the Artist models that Stevic McKay created. They are like that by design.
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There wasn't a transformer issue with the 25's, it's was with the fuse on a the transformer with the 50's. Fuse damage could damage transformer on the 50's.
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No main boards. 50/50 that a Line 6 authorized tech can fix it. They would have to contact us thru our tech channel for more info on that and what's involved.
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50/50 a Line 6 authorized tech can fix it. They would contact us thru our tech channel for more details.
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variax 300/600 Variax 300 XPS Supply
psarkissian replied to TVLGian's topic in Variax Guitars / Bass / Workbench
Still out of stock on a number of things. Logistics are doing catch-up. Issues with China, like CoVid still hitting factory worker, China USA politics, and the trickle down supply chain bottlenecks that go with it. Some product is in the pipeline. It's a trickle, but it's getting out there. Keep checking in on Full Compass and our Shop US site. -
variax 300/600 Variax 300 XPS Supply
psarkissian replied to TVLGian's topic in Variax Guitars / Bass / Workbench
Try the link now. https://shop-us.line6.com/hardware/parts-and-accessories/ https://www.sweetwater.com/store/detail/VariaxPwrKit--line-6-variax-cabled-power-kit -
No threads of fried batteries,... but I've had four come across my bench. "... which does imply these batteries aren't safe for the Variax electronics. ", yes, very much so. Seen more of that across my bench than I should. Batteries are in the pipeline, don't have an ETA because it keeps shifting. CoVid infections at factories and logistics, and China politics aren't helping any. Waiting for the back orders to be filled in. Try to keep you all apprised as best I can.
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VDI switch 2 guitars 1 pedal
psarkissian replied to mguerette's topic in Variax Guitars / Bass / Workbench
Been done, limited success,... Power needs to be stable when switching over. Orientation needs to be correct on both branches. Be aware, this would be an unsupported use of our product with an unknown un-endorsed switching device product.