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psarkissian

Service Engineer Moderator
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Everything posted by psarkissian

  1. I'm told they are in the pipeline, getting caught up little by little. Hang in there.
  2. When I get an ETA, I can give an an ETA. Hate leaving you all hanging, and it means I'm having the same issues when it comes to repair parts. Been like squeezing water from a stone for me too. Has nothing to do with being a company man, has to do with keeping your gear from needlessly ending up on my repair bench. Want to see you all out the rockin' away.
  3. Slide it into the shaft. The collar on the trem bar is threaded, so it screws down on the shaft collar.
  4. If it's that Sino whatever battery, don't use it. It's problems. May work good now, but later,.... Had a Variax show up with one, batt was dead, opened it, the protection circuit was a disappointment. Stick with the actual part. Should be some in transit in the pipeline. The chain is only as strong as its weakest link. I just don't have an ETA yet as it keeps changing due to glitches in the chain.
  5. Comparing it to a Strat or Gibson is a big mistake. It's more than likely the set-up. And climate differences (temperature and humidity) from where it was to where it is, will affect the set-up. Stock frets are Jescar 57110. Has enough material to work with when the time comes to work and level frets.
  6. E&M Electronics in Milton Keynes near Bletchley is the closest Line 6 authorized service center to London.
  7. Routing out a space for the magnetic pick will change the tone color as it will affect the wood density and so affect the acoustics of the body and its EQ tone on the Models. Wiring has to be separate, on a separate output not on the Variax jack plate, and isolated from the Variax circuitry. The ground plane on the Variax circuitry chassis must not be altered or the Models won't work (seen this on a number modification attempts that did not end well). ***Modification to Line 6 products that have an affect on its function are considered unsupported modifications. So make certain there is no affect on Variax functions. Because if something were to go wrong and it ends up on my bench, there is 50/50 chance I'd have to return it untouched. And I don't know policy regarding an authorized service center doing such mods outside of authorized servicing of our product. Don't know if it would make trouble for them with our service center policy. So be aware.
  8. Parts and product are hung up in transit. When I know more, I'll let you all know. DO NOT use substitutes that claim to be compatible, they are not. They are nothing but trouble. Use real Line 6 components,... and that also means batteries, no matter how tempted you are. I want to keep your gear from showing up on my repair bench.
  9. There are parts out there, they are just hung up in transit.
  10. Have the whole set-up checked by an authorized service tech. It may be action, relief or something else. Register your guitar in your Line 6 account and then log a Support ticket for options. I got your Friday message.
  11. The XPS wedge or soap bar are usable for all Variax guitars and Bass guitars.
  12. Always check that the amp output matches the speaker load. From your Facebook posting, looks like you are okay this time.
  13. What brue58ski said. It's know as 'dual tone effect',.... hearing the standard tuned strings against the Alt Tunes sound from the speakers.
  14. Original Workbench,... no, it only goes to 10.8 Mountain Lion. Workbench HD will. But original Variax won't connect to Workbench HD. There hasn't been a firmware update for original Variax in quite some time.
  15. Our stuff is in the pipeline, but running a bit late. They keep pushing back our ETA on stuff. Waiting for parts and product like everyone else. With lock downs in China easing up, it's now a matter of catch up. No work slow downs with the trucking people, though we had a close call with the rail service recently. Everyone is almost caught up from that Ever Given bottleneck in the Suez canal. Almost caught. Almost had another one there last month. Close call. Fortunately CoVid didn't eat my homework. We've all been here in repair since post lock-down May 2020. Don't know what's up with the service center in Austin. Maybe their people catching a bug, maybe weather... winding down from hurricane and tornado season soon. Not a problem shippers. No open orders from them for parts. Questions, but no answers,... debating in a vacuum, as the saying goes. I'll try to keep everyone updated as I can.
  16. guitar -> Line 6 VDI/USB interface device -> USB on computer
  17. Hmmm,... they haven't put in an order for a pot or intonation screw.
  18. Not a matter of L6 getting its s*** together, as much as it is the logistical nightmare CoVid inflicted on all of us. And world politics aren't helping any either. I'm looking into it.
  19. Guitars won't connect to Updater. Firmware and Workbench HD show Win 11 compatible, but not for Monkey, it only goes to Win 10. Try finding a Windows 10 computer for that part of the process.
  20. Unplug the USB hub when connecting to guitars.
  21. Just trying to keep everyone's gear off of my repair bench. These were not designed to handle mods.
  22. Don't recall any of the early ones,... hmmm. Interesting. Both of my early ones are around 8 and 9 pounds, one from late 2010, the other mid 2011. Used to crew for a notable rock band in the mid to late 1970's, and the guitar player had a '53 or '57 Led Paul. They were rather heavy, I got used to that, so I love heavier 59's. :) Have an early 2019 Cherry Sun on the bench right now, feels like a 7.8 to 8.2 pounder. Good feel to it, plays good.
  23. They are typically no more than 8 lbs, 9 tops. Never seen one 11 lbs.
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