PierM

I of course agree, in fact I never took the Helix into consideration as a valid audio interface. Always seen this just as a "extra" feature to pump the product, but since day 1, I've seen drivers were a bad substandard. I also think this is not just about "fix" the drivers. I believe they would need a total rewrite from scratch, but with plenty of users saying they works fine as they are (helix users are very hard to admit its weak spots and limitations, for some reason I'll never understand), I'm not seeing this happening any time soon.

So, with Helix drivers, I can't use any settings, as to make it stop glitching and crackling, I need to go up to 2048 samples (and still glitches btw), with 21 or 42ms of Latency, depending on the Sample Rate. With A4All, using Helix just as a pass through device, I can set 64 samples, with 1.3ms of latency with no glitches (which is of course not the final latency, but still works way better than Helix). This is on a i7 Laptop with 16GB of Ram and SSD.

Yep, Im using the Asio4All instead.

Even on PC the latency is horrible. I do have a JTV loaded with a TriplePlay, and with Helix drivers always been totally unusable. Also very unstable drivers, they crash everything they dont like.

This product is pretty much abandoned, as this section of the forums. Id suggest to open a ticket and probably send to assistance/repair...

Plain and simple bulllollipop. A bunch of liars paid to lie. 2 hours, max 2.5 hours. That’s it. If you contact support for a replacement, they will send you a new one, which last 2.5 hours. Liars

It's pain for the customer too, don't forget. After their "fix" those units are pretty much useless.

ADBlock is your friend... ;)

Sold both my G10, moved to Boss WL50. Never look back.

Where did they said that? I have received something like 25 emails screaming to apply the firmware. None of the them said battery duration was going to be reduced by 40/50%. L6 didnt say that loud at all (quite the opposite, a sneaky move, if i have to say); they just later admitted, what people reported over here, and through the opened tickets. This is the official statement; no mention to battery life. IMPORTANT SAFETY NOTICE Line 6 Relay G10, Relay G10S, and Relay G10T wireless products were introduced beginning in 2016. Since that time, we have become aware of four incidents of extreme overheating occurring in the transmitter during recharging. If you own any of these products—or use a G10T Transmitter with wireless-capable Line 6 Spider V/Spider V MkII or Yamaha THR-II amplifiers—you must update your product to the latest firmware as soon as possible. Step-by-step instructions are provided below. The Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund.

Go with the Boss. L6 is not going back, and new units they are shipping as replacement, they are lasting the same average 2-2.5 hours per charge cycle, so it’s just bubble talk and a waste of time. Apart the Helix, everything else coming from l6 has a short product lifespan, these days. o/

All I know is the firmware is probably clamping charging currents, or just squeezing the math, to fool the battery charging logics, and that’s to prevent a thermal runaway, without have to recall the hardware. Whatever they did, it ruined the charge cycle lifespan by a good 40/50%, depending how many cycles the battery has/had.. Also, let’s jump on that old statement from DI; “Here's the scoop: According to the battery vendor, the G10 transmitter specs at or better than 80% of its capacity after 300 full charging cycles. 300 full charging cycles equates to 2,400 total hours of playing, so if your gig is only one hour long, that means 2,400 gigs and 2,400 charges. What happens after 2,400 total hours of playing? Probably nothing, other than the battery might max out at 6-1/2 hours (80%) instead of 8. This is on par with Apple laptop batteries and better than many smartphones, both of which'll see way more usage than a wireless guitar transmitter.“ None of my G10 has been used for 300 full cycles, not even close. One of them had probably 50 cycles, the oldest probably 200, and in fact they were all lasting a good 6.5/7 hours before to blink red. The third unit, was a gift, that has been barely played, so it has few cycles total. As DI mentioned, battery life wasnt a factor originally (and in fact nobody ever complained about old batteries being weak), as it is not for any average Li-ion battery, which btw should last in the range of 500/1200 cycles, depending on specs and currents.

I have a G10, (not the S version) so no bars for me. When stuff is flashing red, it will last 2 or 3 minutes then it’s done.

You seems the only one here, that’s interesting. As I said, I have 3 units (2 mine, one of my brother), one of them it’s UNUSED, and still works for 3 hours after the update. New one, fresh from the box, just 15/20 minutes more than the other one (but it’s a delta that could be easily wrong, since it’s hard to time it precisely); around 3 hours tho., then it’s red flashing for couple of minutes and done. Honestly I see NO DIFFERENCE between a 3 years old unit or a new one, as soon as they have the latest firmware. They all behave the same. Anyway, looks same story for this guy too;

Nope. Even if it's a fresh battery, it won't last 6 hours.

If new unit has that same latest firmware, the replacement wont give you battery life back. It’s just the way it works.

Thomann. ...But you can also contact your local distributor, giving them your ticket ID. For what I understand, from their message, doesnt have to be the same store where you bought it. good luck.

Today support proposed a free replacement of the transmitter, which I know already won’t change a thing, since they said an older battery may drop more than a new one, but we (me and brother) are getting exactly the same on 3 units, one of them it’s brand new. I think this is just BS, no offense. Anyway, I will try to get the replacement, hoping to receive a unit with the old firmware. If this will solve, we’ll do the same for the other 2 units, but I have very low expectation, after reading the @cruisinon2 experience with the new unit... Just for info, this is their reply; “The update reduces the charge capacity so that thereâs no chance of overcharge. The reduction applies to batteries in all states of previous capacity, so if an older or heavily used battery was already depleting, the update could result in shorter overall capacity.”

If you never had any heat issue, just don't do it! It will kill the battery life down to 50%, and you can't go back from there.

Not for me. I opened a ticket, explaining exactly what happened, they replied to try again the firmware procedure... which is of course totally useless. People talking techno gibberish, to minimize the problem, aren't helping either.

It's easy statistic. My brother has a G10, bought 6 months ago. barely used. Average 7 hours before the update. Now it's 3 hours top. I have 2 on my side. One is from late 2017. Before the update was average 6 hours before the update. Now it's 2.5/3 hours top. The other one it's from late 2018, barely used (it's my backup). Before the update, 7 hours. Now 3 hours top. It's 3 units, from 3 different batches. 2017, 2018 and 2019. Two of them are basically as new. Plenty of people here reporting this. Plenty on other forums and socials. But yeah, you can keep being denial, as a L6 devote guy, and keep saying other people it's their own units problems. I'm not gonna buy this BS. I'm an electronic engineer myself, so doesnt work sorry.

Yeah, no. The cable theory it’s just not true. I guess he’s just in the middle of the short period of time, where the unit works, and leds are green. For what I see, looks like this is affecting 90% of G10 users, which makes the L6 silence really embarrassing.

I don't understand what's the point to open a ticket. They say you need a new transmitter. Wrong answer, since I didn't need any new transmitter until that stupid upgrade. So the question is; who's paying for that? Im not gonna accept "me" as an answer.

Yes, the firmware completely destroyed the battery life on both my G10. One, the older, went from average 6 hours, to barely 2 hours of life. The other one does last 3 hours max. After this, it’s all a mess of nonsense red/green blinking while charging.. As for the heat, never had a problem. I upgraded because I got scared by the warning message they spammed everywhere. I cant believe they did a such awful move without properly warning customers. Anyway, who’s paying for the battery replacements?

I have 2 units, they worked flawless for years, now they are both doing same crap as others are reporting. PLEASE RELEASE A DOWNGRADE or set a global refund. This is ridiculous!