dhewer Posted October 7, 2015 Share Posted October 7, 2015 With regards MAC OS X El Capitan: Are we waiting on Line 6 to update the driver for the POD HD 500X, or are we waiting for a point release from Apple? Thanks. Quote Link to comment Share on other sites More sharing options...
toonsms Posted October 7, 2015 Share Posted October 7, 2015 Line6. Quote Link to comment Share on other sites More sharing options...
DannyFinn Posted October 9, 2015 Share Posted October 9, 2015 Everyone else still waiting to be able to resume production or am I the only one? Quote Link to comment Share on other sites More sharing options...
mrandrixshark Posted October 9, 2015 Share Posted October 9, 2015 you're certainly not the only one... still waiting as well. Quote Link to comment Share on other sites More sharing options...
katiekerry Posted October 10, 2015 Share Posted October 10, 2015 I am beginning to wonder if my HD500 is obsolete? I never had to wait like this for Audio drivers... Its been almost two weeks now since it was released and nothing.. At least I never had issues with it not working as a audio source even before updating the drivers.. Usually it was software editing issues... I will have to wait to upgrade I think this is the first time I had to wait which is pretty good track record... 1 Quote Link to comment Share on other sites More sharing options...
adamvivx Posted October 10, 2015 Share Posted October 10, 2015 I am beginning to wonder if my HD500 is obsolete? I never had to wait like this for Audio drivers... Its been almost two weeks now since it was released and nothing.. At least I never had issues with it not working as a audio source even before updating the drivers.. Usually it was software editing issues... I will have to wait to upgrade I think this is the first time I had to wait which is pretty good track record...Nah. It's not. If it were they wouldn't have done that update for it adding more amps a few months ago. I think someone at line 6 is just taking their sweet time rewriting whatever program they have to, which sucks because I need to record lol Quote Link to comment Share on other sites More sharing options...
gorille72 Posted October 10, 2015 Share Posted October 10, 2015 hi guys, using POD Studio UX2, just updated to OS X el capitan, no sound!!!!!! wtf?????? any solutions to help me? cheers, Quote Link to comment Share on other sites More sharing options...
toonsms Posted October 10, 2015 Share Posted October 10, 2015 They have the 500 on the list. I expect you'll get the update at the same time as all of us. Quote Link to comment Share on other sites More sharing options...
LiamKlyneker Posted October 11, 2015 Share Posted October 11, 2015 Guys, any solution? My line 6 Monkey don't recognized the driver 7.3.8, I have a Pod HD 300 and I can't recording a lollipop on GarageBand, my problem is the USB Driver, I reall Quote Link to comment Share on other sites More sharing options...
Guest Posted October 11, 2015 Share Posted October 11, 2015 I have to be honest and say that his is very amateurish of Line6. At the last OS X beta version, pretty much of the core system functionalities are set, so I really can't believe that Line6 has been caught behind regarding the driver issues for El Capitan. I'm fully aware that I might not know the details why Line 6 struggled to get the driver ready in time, but since a lot of other manufactures and brands have their driver in place for the new OS X, I really wonder why Line6 couldn't achieve that. Apparently Native Instruments face the same problems as Line6 so there might absolutely be something problematic that we, as users, don't know about. But I really hope this get solved as quickly as possible! Quote Link to comment Share on other sites More sharing options...
sloe_gin Posted October 11, 2015 Author Share Posted October 11, 2015 I have to be honest and say that his is very amateurish of Line6. At the last OS X beta version, pretty much of the core system functionalities are set, so I really can't believe that Line6 has been caught behind regarding the driver issues for El Capitan. I'm fully aware that I might not know the details why Line 6 struggled to get the driver ready in time, but since a lot of other manufactures and brands have their driver in place for the new OS X, I really wonder why Line6 couldn't achieve that. Apparently Native Instruments face the same problems as Line6 so there might absolutely be something problematic that we, as users, don't know about. But I really hope this get solved as quickly as possible! I would have to agree, the beta software for El Capitan has been available for literally months. Last year the drivers were released 2 days before Yosemite. It's now almost 2 weeks after the El Capitan public release and still no drivers. Poor show Line 6, poor show. Quote Link to comment Share on other sites More sharing options...
sloe_gin Posted October 11, 2015 Author Share Posted October 11, 2015 So, I contacted the administrator known as Line6Tony about the new OS X driver and received the following response on the 8th of October:Hello Jordan. I apologize for the trouble you and other customers run into regarding our driver. Unfortunately, we do not have a firm date for a release, as there are many variables in play when resolving software issues. Please know that it is a high priority within the company, as we realize many of our customers are now using El Capitan as their OS. So basically, they're still working on it and it's not close to being finished. Quote Link to comment Share on other sites More sharing options...
DannyFinn Posted October 13, 2015 Share Posted October 13, 2015 So, I contacted the administrator known as Line6Tony about the new OS X driver and received the following response on the 8th of October: Hello Jordan. I apologize for the trouble you and other customers run into regarding our driver. Unfortunately, we do not have a firm date for a release, as there are many variables in play when resolving software issues. Please know that it is a high priority within the company, as we realize many of our customers are now using El Capitan as their OS. So basically, they're still working on it and it's not close to being finished. Which is great because I have time off in between tours right now where I'm supposed to be writing and recording the next record. Sarcasm with the "being great" thing btw. .......... >.> Quote Link to comment Share on other sites More sharing options...
arnaudzeder Posted October 13, 2015 Share Posted October 13, 2015 Some users said that the new OS X beta fixes the problem : http://line6.com/support/topic/14731-ux2-osx-1011-el-capitan-no-sound/page-4 Didn't try it yet, but I think it might help ;-) Quote Link to comment Share on other sites More sharing options...
BOFat66Tony Posted October 13, 2015 Share Posted October 13, 2015 Which is great because I have time off in between tours right now where I'm supposed to be writing and recording the next record. Sarcasm with the "being great" thing btw. .......... >.> If you need to be recording, then my advice would be to go with something like a Focusrite interface, they don't need drivers installed, if you're using Macs, they use Core Audio. You will still be able to use any Line 6 plug-ins. Quote Link to comment Share on other sites More sharing options...
kmsh Posted October 14, 2015 Share Posted October 14, 2015 well, still nothing for my HD 500x.... I use my MB Pro for both work and record. Company policy was to upgrade to EC today. I'm disappointed by L6 on this one, I had to use a steinberg UR22 card (no compatibility as there is no driver for it).Ironically, Line 6 seems aligned with Apple way of selling -> maintain new products (I've seen EC support for Helix, etc), let scream old users...Bad show guys.... Quote Link to comment Share on other sites More sharing options...
toonsms Posted October 14, 2015 Share Posted October 14, 2015 I think the issue is that audio drivers written to not use apple's core audio have had compatibility issues with El Cap. For good or bad Apple moves ahead to improve without baggage. There are some on here claiming that the latest beta from apple resolves some issues. Helix using up to date tech isn't a disregard for prebious hardware IMO. It's the right thing to do today. Line6 could do a better job supporting older hardware and at least started testing months ago BUT it appears to actually something Apple is fixing in this case rather then line6. I bet that is a quicker resolution then a complete driver rewrite from L6. Quote Link to comment Share on other sites More sharing options...
sloe_gin Posted October 15, 2015 Author Share Posted October 15, 2015 Some users said that the new OS X beta fixes the problem : http://line6.com/support/topic/14731-ux2-osx-1011-el-capitan-no-sound/page-4 Didn't try it yet, but I think it might help ;-) Wow, unbelievable. The 8th of October beta fixed my issues. So it was Apple's problem in the end up. I'd strongly recommend testing functionality after updating. Mine is fine :D Quote Link to comment Share on other sites More sharing options...
lasseron Posted October 15, 2015 Share Posted October 15, 2015 Same here. My HD500X now works with 10.11.1 Beta (15B38b). Although I had to re-install audio drivers via Monkey. Quote Link to comment Share on other sites More sharing options...
toonsms Posted October 15, 2015 Share Posted October 15, 2015 I think Apple reverted a change they intended. Hopefully everyone gets the update soon. Quote Link to comment Share on other sites More sharing options...
katiekerry Posted October 16, 2015 Share Posted October 16, 2015 Running El Capitan 10.11.1 Beta here and no problems.. just for more conformation.. Quote Link to comment Share on other sites More sharing options...
LiamKlyneker Posted October 24, 2015 Share Posted October 24, 2015 Guys, any solution? My line 6 Monkey don't recognized the driver 7.3.8, I have a Pod HD 300 and I can't recording a lollipop on GarageBand, my problem is the USB Driver, I reall same problem here with El Capita 10.11.1, any solution plz Quote Link to comment Share on other sites More sharing options...
adamvivx Posted October 24, 2015 Share Posted October 24, 2015 same problem here with El Capita 10.11.1, any solution plz I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple. Quote Link to comment Share on other sites More sharing options...
kazt81 Posted October 24, 2015 Share Posted October 24, 2015 I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple. I also updated to it. It seems everthing is good! Quote Link to comment Share on other sites More sharing options...
kazt81 Posted October 24, 2015 Share Posted October 24, 2015 I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple. I also updated to it. It seems everthing is good! Quote Link to comment Share on other sites More sharing options...
LiamKlyneker Posted October 25, 2015 Share Posted October 25, 2015 I just updated to the latest version they released like yesterday afternoon. it seems to be fine now, if youre still having issues after contact Line6 and Apple. You have to be kidding me, I will try right lollipoping now, appreciate your update, if all goes well, I send you a present this Christmas dude, lollipoping love u!!!! Quote Link to comment Share on other sites More sharing options...
LiamKlyneker Posted October 25, 2015 Share Posted October 25, 2015 I also updated to it. It seems everthing is good! You can give me the link plz, I appreciate it!! :( Quote Link to comment Share on other sites More sharing options...
adamvivx Posted October 25, 2015 Share Posted October 25, 2015 You can give me the link plz, I appreciate it!! :( not sure if there's a link, just open the App Store and look for the new update. You have to be kidding me, I will try right lollipop now, appreciate your update, if all goes well, I send you a present this Christmas dude, lollipop love u!!!! lollipop? lol Quote Link to comment Share on other sites More sharing options...
LiamKlyneker Posted October 25, 2015 Share Posted October 25, 2015 not sure if there's a link, just open the App Store and look for the new update. ` lollipop? lol Thing if you write f_u_c_k_i_n_g in the final comment changes to "Lollipop" lol.... now my problem is this, I have a Pod HD 300 the fu_cking driver don't install, why? I Don't know, I put update , and again click to update and nothing happens, my OS is El Capitan 10.11.1, when you say look at the app store, what software you mean, what I looking for, the driver? Quote Link to comment Share on other sites More sharing options...
adamvivx Posted October 25, 2015 Share Posted October 25, 2015 Thing if you write f_u_c_k_i_n_g in the final comment changes to "Lollipop" lol.... now my problem is this, I have a Pod HD 300 the fu_cking driver don't install, why? I Don't know, I put update , and again click to update and nothing happens, my OS is El Capitan 10.11.1, when you say look at the app store, what software you mean, what I looking for, the driver? oh okay. im not sure. I'm on the same update as you i think. i'd say contact apple and say it wasn't resolved for the HD300. as a temporary fix i connected my HD500X with an aux cable directly into my computer, it sounded pretty decent. if you want to try that you'll have to use an adaptor to get the output on your unit to be able to work with an aux cable though. Quote Link to comment Share on other sites More sharing options...
LiamKlyneker Posted October 25, 2015 Share Posted October 25, 2015 oh okay. im not sure. I'm on the same update as you i think. i'd say contact apple and say it wasn't resolved for the HD300. as a temporary fix i connected my HD500X with an aux cable directly into my computer, it sounded pretty decent. if you want to try that you'll have to use an adaptor to get the output on your unit to be able to work with an aux cable though. oh, I get it, them apple says the problem for hd 300 persist, ok, what version of El capitan have you? and also what driver have for you pod is the 7.3.8.? You know about this link ? http://line6.com/support/forum-30/announcement-73-mac-os-1011-el-capitan-problem-with-line-6-usb-audio-driver/ Quote Link to comment Share on other sites More sharing options...
adamvivx Posted October 26, 2015 Share Posted October 26, 2015 oh, I get it, them apple says the problem for hd 300 persist, ok, what version of El capitan have you? and also what driver have for you pod is the 7.3.8.? You know about this link ? http://line6.com/support/forum-30/announcement-73-mac-os-1011-el-capitan-problem-with-line-6-usb-audio-driver/ i do know about that link. idk, the 10.11.1 update seems to have worked for the HD500X. and the driver version is 7.3.6 for me. Quote Link to comment Share on other sites More sharing options...
llpcode Posted November 6, 2015 Share Posted November 6, 2015 Sorry for all of you... I have not experienced any problems at all using my HD500X on my updated mini Mac Quote Link to comment Share on other sites More sharing options...
Kopfschmerzen Posted November 6, 2015 Share Posted November 6, 2015 For me, both recording and POD HD Edit work on the latest El Capitan. However, Monkey can't determine firmware and USB versions. Quote Link to comment Share on other sites More sharing options...
toonsms Posted November 6, 2015 Share Posted November 6, 2015 I got around that issue for now by connecting to pc for software updates/installs. Quote Link to comment Share on other sites More sharing options...
mateus Posted November 21, 2015 Share Posted November 21, 2015 Thanks Line6 - Completing contract and thanks to your bug in the drivers it needs to move .. Can you advise me how to be solved right away ??? I do not care from the El Capitain completely new (xx months) I wonder Why me my product does not perform as given in the specification. Fact driver Line6 from the beginning are eerily but this is a bit much, gentlemen. My next purchase Line6 really think about it a lot: (... Quote Link to comment Share on other sites More sharing options...
afedericojr Posted November 23, 2015 Share Posted November 23, 2015 What do I do? I just bought an HD500x, and the HD pack bundle, but run OSX El Capitan, and don't have a Windows PC! I can't believe Line6 has responded to this thread!!! Even though I have many guitars and gear, this is the first Line6 product I have had, I am not very happy with this first impression. Line6, where are you?! Do you provide support, or just happily take money and run?! Quote Link to comment Share on other sites More sharing options...
CipherHost Posted November 23, 2015 Share Posted November 23, 2015 What do I do? I just bought an HD500x, and the HD pack bundle, but run OSX El Capitan, and don't have a Windows PC! I can't believe Line6 has responded to this thread!!! Even though I have many guitars and gear, this is the first Line6 product I have had, I am not very happy with this first impression. Line6, where are you?! Do you provide support, or just happily take money and run?! This site is not Line6 support. To submit a support ticket, go here: http://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
ALMe Posted November 23, 2015 Share Posted November 23, 2015 Nobody is going to solve this problem here. Don’t you understand it still? Everybody is waiting till things calm down on their own. Line 6 support is very poor. Asking them anything is not respecting yourself. Recently I have had a problem with installing a paid pack, and while I was trying to communicate with them, I have lost a whole week. It looks like a robot is writing to you,who is ignoring all your questions Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted November 25, 2015 Share Posted November 25, 2015 ALMe, we replied to your ticket the day after you opened it. All users affected by El Capitan, please see this: http://line6.com/support/forum-30/announcement-73-updated-new-mac-os-1011-el-capitan-driver-757-released/ Quote Link to comment Share on other sites More sharing options...
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