esarlag Posted July 13, 2017 Share Posted July 13, 2017 since upgrade 2.20 and 2.21 i have and permanent noise crackink and more when i play a note on sting all my guitars and amp the same i have to stop playing about 20min for headache :angry: i made a support ticket Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 13, 2017 Share Posted July 13, 2017 Are you using the vintage digital delay block in your preset? Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 13, 2017 Share Posted July 13, 2017 What kind of noise exactly? After you do the FS 9&10 reset procedure post-update, all the global settings are reset to default, so it is possible that you might be clipping something depending on what you have the Helix connected to. Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 13, 2017 Author Share Posted July 13, 2017 noise is: Bzzzzzzzzzzzzzzzzzzzzzzzzzzz without playing and during playing since reset and updated 2.20 and 2.21 no delay block specially even on empty patch Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 13, 2017 Share Posted July 13, 2017 What are you plugged into? Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 14, 2017 Author Share Posted July 14, 2017 stratocaster or lespaul or lag different cables helix (any patch, even empty patch) different cables stagesource L2T or amp H&K this is my chain Quote Link to comment Share on other sites More sharing options...
spikey Posted July 14, 2017 Share Posted July 14, 2017 Any Florescent lights on that weren't on before nearby? Anything power wise that moved or on that wasn't before? New construction next door? Etc etc... Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 14, 2017 Share Posted July 14, 2017 Are you using a noise gate in the Helix? Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 14, 2017 Author Share Posted July 14, 2017 Nothing new around my helix, i change the place and BZZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzz stil there noise gate reduce but don't kill the noise no noise since upgrade 2.20 and still on 2.21, perhaps a coincidence of something breakdown and an upgrade Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted July 14, 2017 Share Posted July 14, 2017 Check your power cord and power strip or outlet to be sure it has a good ground connection aside from the Hot and Neutral connections. And, that your speakers and any other equipment connected to your Helix are all powered from the same outlet or power strip. Some have reported noise from their USB connection between their computer and the Helix. If your are using a USB connection disconnect it to see if that may be the cause. Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 17, 2017 Author Share Posted July 17, 2017 i have change the place for power connection, no change no usb connected Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 17, 2017 Share Posted July 17, 2017 Does the buzz go away when you turn your guitar's volume pot all the way down? Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 17, 2017 Author Share Posted July 17, 2017 yes noise shut down with guitar volume, on my 3 different guitars Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 17, 2017 Share Posted July 17, 2017 And you've tried a different cable? Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 17, 2017 Author Share Posted July 17, 2017 yes différents cables, guitars, amp, electricplug, diferent place and plug betwween hélix and amp Quote Link to comment Share on other sites More sharing options...
sheehanje Posted July 17, 2017 Share Posted July 17, 2017 Did you try a different input? Aux or one of the returns? Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 17, 2017 Author Share Posted July 17, 2017 guitar in, i try different tomorrow Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 18, 2017 Author Share Posted July 18, 2017 same BZzzzzzzzzz when IN by guitar in or Aux Same noise with phones no noise if no guitar plug in it seems to be the reception off guitarmicro make noise in the Helix noise I see iff i can downgrade my version and hear ifff noise still BZzzzzzz; so return to 2.10 version ans still the Bzzzz so i think something wrong with my Helix Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 18, 2017 Share Posted July 18, 2017 yes noise shut down with guitar volume, on my 3 different guitars Your guitar pickups are picking up some electromagnetic interference (EMI), electromagnetic noise, from something in your surrounding area, in the same room perhaps. I have guitars with "noiseless" pickups, and I still get noise from EMI from some nearby LED lighting fixtures I have in the same room. When I move to the location that I get the most buzz, I can rotate my body 90 degrees, and it goes away for the most part. Noiseless pickups are engineered to remove 60 cycle hum, but will still pick up EMI. If you can, move your helix rig to a completely different location in your home or studio to get your guitar away from that area. Or if you have a wireless, even better. You can then move your guitar away from the area to see if your buzz goes away. Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 18, 2017 Author Share Posted July 18, 2017 my place is my home and noting change for years i change the place and bzzz still there sav tell me it was electric power so i sent my helix today; return in a month!!! Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted July 18, 2017 Share Posted July 18, 2017 Definitely electronic interference if you only hear it with the guitar plugged in and volume up, 99% sure its not a Helix issue. I've had to ask my neighbor (very politely, and he obliged) to move a in-home cell phone tower because he had set it up right above where I write/record and I was getting all sorts of fun interference all of the sudden. It can come from bad grounding the building, high-power wireless things like modems/routers....sucks you couldn't get it sorted. Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 19, 2017 Author Share Posted July 19, 2017 Back in a month ;) ;) Quote Link to comment Share on other sites More sharing options...
jerhon Posted July 20, 2017 Share Posted July 20, 2017 Whenever I use an XLR out, if the sound guy forgets to turn of phantom power there is a very loud buzz and the volume level of everything dramatcally goes down. It's annoying, but I always tell the sound guy to turn the phantom power off, or if they can't I run my 1/4" out to a DI box instead. Not sure if it's the same problem, but it took forever for me to figure this out. The manual says no phantom power over the XLR, but it's one of my biggest gripes against helix that they didn't deal with this. Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 21, 2017 Author Share Posted July 21, 2017 no matter with Phantom, i've read this on the manual, and no use of mix at home ;) Quote Link to comment Share on other sites More sharing options...
brue58ski Posted July 21, 2017 Share Posted July 21, 2017 What about your computer monitor. Are you near one and is it a CRT monitor? Quote Link to comment Share on other sites More sharing options...
esarlag Posted July 29, 2017 Author Share Posted July 29, 2017 Definitely electronic interference if you only hear it with the guitar plugged in and volume up, 99% sure its not a Helix issue. I've had to ask my neighbor (very politely, and he obliged) to move a in-home cell phone tower because he had set it up right above where I write/record and I was getting all sorts of fun interference all of the sudden. It can come from bad grounding the building, high-power wireless things like modems/routers....sucks you couldn't get it sorted. My Hélix back from SAV and nothing wrong!! Great, very quick, and nothing wrong!! So I look my neighbours, one have a new electric machine, he unplugged it and my noise disappeared !!!!!!!!!!!!!!! :D 1 Quote Link to comment Share on other sites More sharing options...
spikey Posted July 29, 2017 Share Posted July 29, 2017 So I look my neighbours, one have a new electric machine, he unplugged it and my noise disappeared !!!!!!!!!!!!!!! :D So the new electric machine is a ??? Anywho The same thing happened to me when I got a new air purifier for the studio- noise when I plugged anything into the aux 3 jacks on Helix. Turned it off and the noise disappeared. So would please mark the topic as solved now esarlag? Thanks! Quote Link to comment Share on other sites More sharing options...
FukinA15 Posted February 4, 2020 Share Posted February 4, 2020 I'm having the same problems with interference from somewere if I touch my studiolive mixers faders and my guitar at the same time, or if I'm running 1/4 outs to amp same thing it's really pissing me off I made a ticket I unhooked everything in my studio but the helix and a way to monitor it and still buzzing like a chainsaw I think it's my helix rack that is running out of warranty really quick like, I'm stumped I tryed everything I could think of Ive had no problems before, but since I got a new studiolive mixer with touch sensitive motorized faders it's been a big problem even when I take the mixer out of the signal I still get a buzzing noise out of the 1/4 outs. I'm pretty sure I got a pos unit from Line 6 and hope they can come up with a solution before my warranty runs out in a couple weeks! Do I have to purchase the extended warranty to get a helix loner while mine is being serviced? I think they should send me a new one that wtf I think!!! Quote Link to comment Share on other sites More sharing options...
esarlag Posted February 5, 2020 Author Share Posted February 5, 2020 My neighbour has an Husqvarna electric lawn mower . Quote Link to comment Share on other sites More sharing options...
christerixen Posted November 29, 2023 Share Posted November 29, 2023 This is just great. Had the same problem, read this post. Pulled the plug on the robomower. Voila!! THanks Quote Link to comment Share on other sites More sharing options...
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