Helix Stadium editor disconnects from every ~20 seconds(WiFi connection)

[mlong]

Anyone else having this issue? My home network is very stable(retired IT guy). Windows 11 PC that’s up to date with patches.  

[jpdennis]

On 11/22/2025 at 12:58 PM, mlong said:

Anyone else having this issue? My home network is very stable(retired IT guy). Windows 11 PC that’s up to date with patches.  

 

mlong,

 

Have you looked at this topic? It may not apply to you, however, just a thought since I do not know your Wi-Fi environment nor if you are using a proxy or software VPN on your PC as well: I am using the Bitdefender version and split tunneling.

In addition, as another retired IT guy, I have a ticket in due to the TOTP code 330 error.  This is either TFA or a clock issue so I am awaiting Line 6 support to help decide the proper solution.

 

just plain dennis

 

[mlong]

On 11/22/2025 at 4:43 PM, jpdennis said:

 

mlong,

 

Have you looked at this topic? It may not apply to you, however, just a thought since I do not know your Wi-Fi environment nor if you are using a proxy or software VPN on your PC as well: I am using the Bitdefender version and split tunneling.

In addition, as another retired IT guy, I have a ticket in due to the TOTP code 330 error.  This is either TFA or a clock issue so I am awaiting Line 6 support to help decide the proper solution.

 

just plain dennis

 

I haven’t setup any outgoing blocking specifically that I’m aware of. I’ll have to take a look at my router(Synology RT6600ax). Per your post, my initial connection and update went without issue. It’s when I tried to use the editor via WiFi. 

[agbiggs]

Having a similar problem, in that the Helix desktop app (Windows) has trouble finding the wifi connection for Stadium. The desktop app HAS connected to Stadium earlier this day, but now it's disconnected and can't seem to find Stadium again. Frustrating, since this means I can't use the desktop app. I'd rather just use a wired connection, but it doesn't seem to work that way.

[silverhead]

When I get disconnected I do the following things that often work:

1) When disconnected I usually see a screen that has two connection options: AutoConnect and Connect. I select Connect and then on the next page I hover my mouse over the WAN/LAN network icon with the words Helix Stadium. A connect button appears to the right of it. I select that.

2) If that repeatedly fails I restart the Helix Stadium app.

 

If this is happening frequently open a support ticket. I too would like to see a tethered USB-C option.

[AZGuitar]

Same problem here, I opened a ticket. It’s possible my WiFi strength “on the floor” across the house from my ORBI might be weak causing the issue? It would be awesome if they can enable the USB for the connection. That said, played my first set this morning with my Stadium, tones were awesome!
 

People need to understand this is only v1.1.

 

I look at my OG which was also a launch purchase and remember how the updates evolved. Stadium will be the same. Ie the save button does not always light, say after you make a bpm change. They’ll get it fixed, just remember to hit save if you make a change regardless for now.