Helix Stadium editor disconnects from every ~20 seconds(WiFi connection)

[mlong]

Anyone else having this issue? My home network is very stable(retired IT guy). Windows 11 PC that’s up to date with patches.  

[jpdennis]

On 11/22/2025 at 12:58 PM, mlong said:

Anyone else having this issue? My home network is very stable(retired IT guy). Windows 11 PC that’s up to date with patches.  

 

mlong,

 

Have you looked at this topic? It may not apply to you, however, just a thought since I do not know your Wi-Fi environment nor if you are using a proxy or software VPN on your PC as well: I am using the Bitdefender version and split tunneling.

In addition, as another retired IT guy, I have a ticket in due to the TOTP code 330 error.  This is either TFA or a clock issue so I am awaiting Line 6 support to help decide the proper solution.

 

just plain dennis

 

[mlong]

On 11/22/2025 at 4:43 PM, jpdennis said:

 

mlong,

 

Have you looked at this topic? It may not apply to you, however, just a thought since I do not know your Wi-Fi environment nor if you are using a proxy or software VPN on your PC as well: I am using the Bitdefender version and split tunneling.

In addition, as another retired IT guy, I have a ticket in due to the TOTP code 330 error.  This is either TFA or a clock issue so I am awaiting Line 6 support to help decide the proper solution.

 

just plain dennis

 

I haven’t setup any outgoing blocking specifically that I’m aware of. I’ll have to take a look at my router(Synology RT6600ax). Per your post, my initial connection and update went without issue. It’s when I tried to use the editor via WiFi. 

[agbiggs]

Having a similar problem, in that the Helix desktop app (Windows) has trouble finding the wifi connection for Stadium. The desktop app HAS connected to Stadium earlier this day, but now it's disconnected and can't seem to find Stadium again. Frustrating, since this means I can't use the desktop app. I'd rather just use a wired connection, but it doesn't seem to work that way.

[silverhead]

When I get disconnected I do the following things that often work:

1) When disconnected I usually see a screen that has two connection options: AutoConnect and Connect. I select Connect and then on the next page I hover my mouse over the WAN/LAN network icon with the words Helix Stadium. A connect button appears to the right of it. I select that.

2) If that repeatedly fails I restart the Helix Stadium app.

 

If this is happening frequently open a support ticket. I too would like to see a tethered USB-C option.

[AZGuitar]

Same problem here, I opened a ticket. It’s possible my WiFi strength “on the floor” across the house from my ORBI might be weak causing the issue? It would be awesome if they can enable the USB for the connection. That said, played my first set this morning with my Stadium, tones were awesome!
 

People need to understand this is only v1.1.

 

I look at my OG which was also a launch purchase and remember how the updates evolved. Stadium will be the same. Ie the save button does not always light, say after you make a bpm change. They’ll get it fixed, just remember to hit save if you make a change regardless for now.

[bverdon]

I just received my Stadium XL yesterday and I was able to stay connected for 4 hours.... no disconnects from the edit software (Windows). I have an eero mesh Wi-Fi (currently connected to the main AP) and my AP is in another room, about 15 feet away. I am connected at 5Ghz speeds on both the PC and the stadium.  So... for me very stable.  

 

I would suggest that if you are having issues, try to get both devices on the same speed but if your AP is very far away, try to get both devices on the 2.4Ghz channel. This may not be a bug for Line6 to address. 

 

 

[rwandering]

I had frequent disconnects with one old laptop, rock solid on more modern machines.  I'm hoping though that this gets better though, because that laptop is my goto for on the fly configuration.

[TomPettersen]

Same problem here. This is very frustrating. I have the latest Stadium XL firmware. The editor connects occasionally, but closes after maybe 10 seconds. Most times it will not connect at all. I even tried to input the Stadium XL IP adress, same issue. I'm on a Mac M2 Studio Max (Sonoma 14.6.1.) and a very fast and stable wifi home network.

[jpdennis]

On 11/27/2025 at 4:06 AM, bverdon said:

I just received my Stadium XL yesterday and I was able to stay connected for 4 hours.... no disconnects from the edit software (Windows). I have an eero mesh Wi-Fi (currently connected to the main AP) and my AP is in another room, about 15 feet away. I am connected at 5Ghz speeds on both the PC and the stadium.  So... for me very stable.  

 

I would suggest that if you are having issues, try to get both devices on the same speed but if your AP is very far away, try to get both devices on the 2.4Ghz channel. This may not be a bug for Line6 to address. 

 

 

 

bverdon,

 

I had my Stadium connected for almost 8 hours straight the first day.  During that time I was rock solid for my connection without any drops.  So far I have not experienced this issue.  However, I will monitor it.  I am using an older Wi-Fi router attached to my ISP's device with the ISP device Wi-Fi disabled.  I also have various security features enabled for an extra layer of protection.  I've had the Stadium in my office within a few feet of the Wi-Fi and in my music room 30 feet plus or minus away.

 

If I do eventually have any drops I will report back.  Otherwise I will stay silent on this thread.

 

jpd

[AZGuitar]

Installed an ORBI booster and have a better signal, connected right away. Will report back in a few hours. it’s on my desk now, if it stays connected, I’ll move the unit to the floor. 

[jpdennis]

I didn't think to ask ... Mac users will have to chime in for that OS, however, I know that Windoze (not a misspelling this time) likes to "control" power settings for many devices, USB, network etc.  For my wired and wireless device properties I always make sure I DO NOT allow the computer to turn off the device to save power.  Here is an example for my wi-fi device but the same is true for the wired network device.

 

 

Just in case this helps for those not aware of this setting.  For those aware of this setting please forgive me.

 

jpd

[AZGuitar]

Stayed connected, good so far. Moved it back to the floor. Will update you again in a few hours.

[AZGuitar]

Stadium’s been on the floor for several hours now. No app drops, even after my pc went to sleep for a bit I was still connected. All saved changes to parameters via snaps worked perfectly. FWIW, I never had a drop in audio.The output Matrix is awesome. I gigged with it last Sunday, sounded better than OG and had no issues.
 

I did notice I had a stronger network connection on Stadium. I would suggest the drop at least in my case was a weak signal at that spot prior to adding the relay box.

 

Hope this helps.

[brydo]

I've also had chronic disconnection issues. The software disconnects and is unable to locate the Helix, even if I close and reopen the software.  My initial problems were with a new Windows 11 PC on a wired connection and the Helix on WiFi.  But I've noticed the PC also disconnects when connected to WiFi and not hardwired.  Rebooting either the Helix or the PC seems to temporarily resolve the issue.

 

I also have a Macbook that's a few years old, which only disconnects when the laptop is left unattended and goes into power saving mode.  I am able to easily reconnect manually after the computer wakes.  I've wired most of my house with ethernet cable and I also have a dual band router with 2.4 GHz and 5 GHz bands.  The Mac's connection to the Helix is solid when on either WiFi frequency or even with WiFi turned off and connected to my network via cable.  The connection is stable regardless of which of the two WiFi channels the Helix is connected to.

 

My plan for the week is to test every combination of computer, computer LAN connection method, and Helix WiFi channel for an hour or two each to see which variables affect disconnection the most.  The machines, Helix and WiFi router are all in the same room, so signal strength is almost certainly not an issue.

 

Edit:  The problem seems to occur on the Mac as well.  And when using either 5 GHz and 2.4 GHz bands.

Edited December 15, 2025 by brydo
Update after issue occurring on Mac as well

[MojoAxe]

Mine periodically disconnects.  My WiFi signal is strong, so it must be a bug.

[jpdennis]

On 12/6/2025 at 10:24 AM, brydo said:

I've also had chronic disconnection issues. The software disconnects and is unable to locate the Helix, even if I close and reopen the software.  My initial problems were with a new Windows 11 PC on a wired connection and the Helix on WiFi.  But I've noticed the PC also disconnects when connected to WiFi and not hardwired.  Rebooting either the Helix or the PC seems to temporarily resolve the issue.

 

I also have a Macbook that's a few years old, which only disconnects when the laptop is left unattended and goes into power saving mode.  I am able to easily reconnect manually after the computer wakes.  I've wired most of my house with ethernet cable and I also have a dual band router with 2.4 GHz and 5 GHz bands.  The Mac's connection to the Helix is solid when on either WiFi frequency or even with WiFi turned off and connected to my network via cable.  The connection is stable regardless of which of the two WiFi channels the Helix is connected to.

 

My plan for the week is to test every combination of computer, computer LAN connection method, and Helix WiFi channel for an hour or two each to see which variables affect disconnection the most.  The machines, Helix and WiFi router are all in the same room, so signal strength is almost certainly not an issue.

 

On 12/6/2025 at 2:56 PM, MojoAxe said:

Mine periodically disconnects.  My WiFi signal is strong, so it must be a bug.

 

Have you both checked the hardware power saving modes on the eth and wi-fi devices as well as the power saving settings for the computer itself?

[nhudsonswogger]

I’m having the same trouble as others. Can’t keep it connected to the helix editor for more than 30 seconds max. 

[Voxguy76]

Glad to see this thread.  Been having the same issues with my Stadium. MacBook Pro - Tahoe 26.1.  Strong internet connection. Both Stadium and MacBook are connected to wifi without issue, just no communication between the 2.  Initially it connected, but would drop connection after a few minutes.  Now it won't even connect to stadium, despite it showing as available on the app.  Would love to forgo the wifi and connect directly with a USB line directly into the unit, however that feature does not appear to be available other than to update firmware. 

[jpdennis]

On 12/9/2025 at 6:40 AM, Voxguy76 said:

Glad to see this thread.  Been having the same issues with my Stadium. MacBook Pro - Tahoe 26.1.  Strong internet connection. Both Stadium and MacBook are connected to wifi without issue, just no communication between the 2.  Initially it connected, but would drop connection after a few minutes.  Now it won't even connect to stadium, despite it showing as available on the app.  Would love to forgo the wifi and connect directly with a USB line directly into the unit, however that feature does not appear to be available other than to update firmware. 

 

You may already know about the allow network issue for the Macs.  Please forgive me if you do.  If not, there is some information in the Knowledgebase area for the Stadium.  

 

I am not completely familiar with how the Macs configure power saver modes and/or the NIC device power saver settings.  I have had to shut off power saver settings for my PC based systems.

 

Forgive me if you've already done this.  I am aware of how frustrating this can be.

 

jpd

[quantumonion]

Another reason for drops (not saying this is the case for anyone here, but just something to ba aware of and check) is something configured with the same IP address as the Stadium.  If you monitor ARP entries (though whatever method...), this would manifest as the mac address associated with the Stadium's IP changing back and forth between whatever device has the same IP and the Stadium.

[jpdennis]

One last thing which I forgot I do (I am that old).  And there are those in the forum who may already know this that I am sharing to do and that I am old ;-).

 

In addition to other settings I disable on my wireless systems (which I shared earlier in this thread), here are some screen shots for my PCs using the older "control panel -> network and sharing center -> change adapter settings -> right click on wi-fi adapter -> left click on properties" path.  (I go the long way on most things)

 

I then click on the configure button

 

once the properties page comes up I choose the Advance tab then highlight "MIMO Power Saving Mode" and set the value at "No SMPS"

 

after that i change the "Throughput Booster" to "Enabled"

 

At this point I have never had an issue with my laptop or wi-fi adapters in towers

 

I do not know the equivalent for the Mac users so I am relying on the knowledgeable mac users in this forum to help the Mac users.

 

I hope this helps someone,

 

jpd

 

 

[PMJNugent]

I’m having the same problem.  When using my iMac it connects but then disconnects before I can do anything!

 

I reset computer. Stadium and router without improvement. 
 

I finally downloaded Stadium app onto my windows pc which seemed to work but soon did the same.  Disconnects after 45seconds to a minute 

 

does anyone know how to cure this ??

[Limonsutil]

I also woud like to input my network manually, since i operate my studio in a private and hidden network, the scan or rescan feature in the helix would not show my wifi network without me writing it first on the login options first... 

[lwilliams]

I have had the problem since the very first power on.

In my music shop, I use a new Mac Studio.  However, I have it hardwired.  Though I have a wi-fi network, I always use a wired connection to devices whenever possible.  27 years as an IT Director has taught me that a wired network is always better.   Regardless, the Helix connected to one of my wi-fi networks easily.   Since the wi-fi is on the same subnet, there is no reason for the Mac to be on wi-fi for them to see each other.

 

It immediately worked perfectly.   After a few minutes, the desktop app disconnected.   At this point, the Helix showed that it was still connnected.   And the internet connection was UP on the Mac.   

Logging into the my router, I could not find the Helix on the network at all.  The Mac was in the table, but no Helix.

I ended and restarted the app.  Still no Heix.   I went to the Helix, turned off wi-fi.   Waited 20 seconds and restarted wi-fi on the Helix.  Connected.  The Helix now showed up in the desktop app.   And, it showed on the router.

This problem has continued since it arrived.   It is very random.   And, most of the time, it will connect and stay connected for hours.   Sometimes, like yesterday, I powered up and had to go through this twice to get a stable connection.

Based upon my IT experience, though this was very limited testing, the problem exists in the wi-fi architecture of the Helix and not the app or computer it is running on.

 

 

[Peter]

I had the same problems. Then I deactivated and reactivated the WiFi at the Helix Stadium several times and logged back into my account. 
Suddenly it worked without any issues. But I have no idea why.

[PMJNugent]

Hi - yes I have had exactly the same issue using my iMac /Stadium app to connect to the unit.  I’ve tried resetting the computer, the router and the Stadium Floor unit but the WiFi connection keeps failing after 10-30 seconds! 
In desperation I downloaded the stadium app onto my new windows laptop.  I was delighted to have it connected for quite a while and thought I’d cracked it.  Unfortunately the next time I connected the WiFi dropped out again.  
I have no idea why this is happening and hope someone either fixes the issue or failing that could the next update allow editing via wired USB like the old unit.  
 

Any other ideas chaps?