silverhead

That bundle requires you to have purchased a Helix hardware device. Did you register that device and upload proof of purchase as required? From the description of the bundle: ”To claim your free software, register your Helix or HX® hardware and upload your proof of purchase using the link below. Once approved, your licenses for Cubase LE 12, Helix Native, and the Metallurgy Collection will be deposited into your Line 6 account.”

Are you logged in to your Line 6 account in the metallurgy app when attempting to authorize?

Not all .hlx files are compatible with all Helix devices. In Customtone, make sure you specify which Helix device you have before searching.

The tempo only changes if the Helix detects multiple consecutive taps. If you don’t tap the switch but just hold it until the tuner appears the tempo won’t change. Then when you tap to turn the tuner off, just tap once. Again, no tempo change.

From the manual, pg 3.7 and 3.8 ….. “In the Signal Flow View, select the Amp or FX Block for which you’d like to create a controller assignment, then double-press the MOVE button….. Use the Multi-function Knobs 1-4 to configure the controller assignment options.“

Are you using the Line 6 ASIO driver?

Well, three years ago when I wrote that it was accurate….

The program you want is called POD HD Pro Edit. You can download it from the Downloads tab at the top of this page. Choose POD HD Pro in the Hardware column and choose POD HD Pro Edit in the Software column. Then download and install. I can’t recall whether this includes the required driver. If not you will need to download and install the driver too. Leave the Hardware column with the Pro selected and choose Driver for the software column.

Since you are new here you may not have yet come across the Customtone preset sharing site (see link at top of this page). Search for Shadows tones compatible with the HX Stomp. These are user created tones posted directly and not moderated in any way so you will undoubtedly find some that sound way off to you. There are a lot of reasons for that. But you should also find some that can give you hints about the setup you’re looking for. Also, you say that all your signal path impedances are set up correctly. Just for kicks, can you elaborate on that? I ask because level mismatches are a common cause of the symptoms you describe. Describe the ins and outs you are using, and the level you have set for each (line, amp, mic,…).

Have you tried creating a backup, performing a factory reset, and restoring the backup?

I suggest you open a support ticket to work directly with Line 6 Support on this. Follow the Support link at the top of this page.

You can keep bumping this up as long as you wish. It’s not that nobody is seeing your post, it’s just that there’s nothing left to say here. This is a user community forum. Line 6 Support does not live here. You’re swimming upstream against a Line 6 policy decision. Only Line 6 can help you, and you’ve already done what you need to do via the support ticket system. Daily bumps are just a waste of your (and other’s) time.

I presume you’re talking about the POD XT Live, not ‘post live’. I’m not sure from your description whether or not there’s an actual problem other than the error message. You say the pod sometimes worked. Can you elaborate on any performance issue you are having? To get rid of the error message you could try uninstalling all Line 6 drivers and then reinstall the latest.

A quick glance at the manual pg 22/23 discusse how the Mix knob behaves differently for the Classic and 1-Switch looper. Could this be your issue?

Yes, Updater and Monkey are separate programs. But (afaik) Monkey does not call on Updater to finish. Monkey should install the firmware itself. Updater replaced Monkey for future products at some time in the past, but they never worked together. Please describe exactly what happens, including screenshots if possible, when you run Monkey. At what point does the update process fail, and why do you think it’s trying to call on Updater?

Use the Double Bass FX block. I assume you know the basics of tone creation and editing using the Amplifi TT. If not, consult the manual.

I just checked. There is a preset named Studio One in the Templates setlist. Loading the preset shows the footswitch assignments such as Play/Stop, Arm, Record, Undo, Redo, ....

Yes, the setup for two amps using the 7CM is described in the manual on page 10. I’ve never tried it and it seems to me that there might be an issue if you use stereo FX because both Land R HX main outputs are used, which means each one is carrying half of the stereo signal and going to different amps.

You don’t mention it but I assume you are using the Looper in the POD Go rather than an external looper pedal or a DAW for recording. Make sure the Octaver FX appears before the Looper in your signal chain. The Looper will record the signal entering it, including all FX blocks that appear before it. It cannot record any part of the signal that appears after it in the signal chain.

I believe there are several presets in the factory Templates setlist that are designed to provide this type of control over various DAWs. I don’t know if there’s one for Presonus but there might be. If not you can use any one of these presets as a starting point to customize for Presonus. I haven’t had a need to look at these presets myself but I expect the critical pieces will be found in the Command Centre and will involve various MIDI commands assigned to footswitches.

an after thought… If you know the serial number of the device you may be able to determine whether the discount is available. With the serial number at hand, try using the discount to actually purchase a license. You will either be denied the purchase or will be allowed to proceed to payment (when you will abandon the purchase).

The first thing I do with a new device is update the Edit program and the firmware. The procedure for this is described in the manual on pg 5. In your case there is no need to reinstall the backup file, but do perform a factory reset after updating. If the problem persists please let us know.

No, there’s no alternate tuning capability that addresses individual strings, like Variax. There are certain FX blocks that adjust the pitch of the entire signal but they don’t recognize individual notes and they are monophonic. That means they work best on single notes rather than chords. For instance, you can simulate a bass guitar by using a pitch shifter FX to lower the pitch of the incoming signal by an octave. Then you can play a bass part using individual notes and it can sound like a bass guitar. You can use it to drop everything a semi-tone, for instance, and play chords. It will sound something like detuning your guitar to Eb but the monophonic nature of the FX introduces artifacts that I believe most players find intolerable.

The discount applies to the device, not the owner. So if any previous owner purchased Helix Native using the device discount then the discount will not be available to the new owner. If the device discount has not been used then it will be available for you.

Good. It may take a few days for Line 6 Technical Support to respond. But be prepared - the official policy is the the Amplifi series is not receiving any further updates, and it seems they have already made their decision about the cloud tones. You are likely to be unsatisfied with their response. If so, the only person who might be able to persuade Line 6 to do anything for you will be the support person who responds to the ticket. Be nice to them!