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Important Warranty Information! Please be aware that your Line 6 product’s warranty is only valid in the region where you purchased your unit. For instance, if you live in Brazil, but buy your unit from a U.S.-based retailer, then you must have warranty repairs performed in the U.S., meaning you must ship it there. Otherwise, you’d have to pay to have it repaired closer to home. Prices for parts and repairs are set by the independent service center, and they reserve the right to choose what they repair. If you live outside the U.S., you should be interacting with the distributor for the country/territory that you live in. The distributor for your country/territory sets the warranty period and its rules according to local law. It is for this reason that Line 6 recommends that you always buy your unit locally. Distributors can be found at http://line6.com/find/distributor/. You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair. FAQs Q: Where can I read your warranty? A. Standard Warranty downloads: English Japanese German Chinese French Spanish Q. What is the general Line 6 Warranty statement for the U.S.? A. Line 6 warrants that your new Line 6 product, along with its included power supplies and cables used to supply power, when purchased as New at an authorized Line 6 retailer located in the Territory, shall be free of defects in materials and workmanship for a period of One (1) Year from the original date of purchase. Vacuum tubes, as well as accessories included in product boxes, including, but not limited to, USB data cables, allen wrenches and foot rubbers are warrantied for a period of ninety (90) days from the original date of purchase or unless local statutory law requires otherwise. The Warranty DOES NOT Cover: Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence. Damage due to liquid contamination. Damage resulting from any use other than that it was intended for. Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel. Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies. Damage in transit as a result of inadequate packaging or protection. Q. What are the general warranty periods for the U.S.? A. See below. All other countries, see your distributor for warranty details. 36 month parts and labor warranty StageSource speakers 12 month parts and labor warranty All amplifiers, including speakers and cabinets HELIX/HX family products (one additional year of warranty added upon first registration excluding HX One) AMPLIFi family products Firehawk family products StageScape mixer Sonic Port / Sonic Port VX BackTrack/BackTrack + Mic FBV Controller pedals POD units (except Pocket Pod and Pocket Pod Express) Relay and XD-V Wireless Products Stompbox modeler pedals ToneCore Pedals (Module AND Dock purchased together as one unit) TonePort UX8 Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood) 90 Days warranty, including parts and labor when applicable Any refurbished (B-Stock) Line 6 product (except Helix/HX (excluding HX One) products purchased from the web store at www.Line6.com, the official Line 6 Direct stores on Amazon, eBay and reverb.com, and Sweetwater) Any repair performed by a Line 6 Authorized Service Center Amp covers, custom carry bags and all other Line 6-branded accessories All power supplies (when purchased separately), such as DC-3g/h, DC-1g or PX-2g EX-1 Expression Pedal MIDI Mobilizer I/II Mobile Keys 25/49 Mobile In GuitarPort/RiffTracker Pocket POD and Pocket POD Express ToneCore Docks (purchased individually) ToneCore Modules (purchased individually) TonePort/POD Studio GX, UX1, UX2 and KB37 Variax Workbench Interface All Power Amp and Preamp Tubes POD Mount 15-day return period All Software licenses, including Plug-Ins, Marketplace items and Model Packs. Q: Are Line 6 warranties transferable? A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet. Q: Do I get a warranty if I bought a unit from eBay? A: If you purchase a Line 6 product sold as New from an authorized Line 6 retailer with an online storefront, the standard factory warranty applies as if it were purchased in a physical store. Please contact us if you want to verify if an online retailer is authorized to sell our products. If you purchase a Used/Demo/Blemished unit from an individual or a retailer either in a store or online, you do so at your own risk with no warranty offered by Line 6, unless the seller includes a copy of the original receipt to transfer any still-effective warranty to you. Refurbished products purchased from the web store at www.Line6.com, or at the official Line 6 Direct stores on Amazon, eBay and reverb.com carry a 90-day warranty. The exceptions are Helix/HX (excluding HX One) products, which carry the full one-year factory warranty, and B-Stock Helix units sold by Sweetwater.com, which also carry a warranty as dictated by Sweetwater. Q: Do I get a warranty if I bought a unit used? A: The only way to redeem warranty on a used item is to present a copy of the original purchase receipt, dated within the product warranty period. If you fail to get such a receipt, the manufacturers warranty will not be honored. At times, authorized retailers can provide such copies to the original purchaser. Q: What do I do if I need a repair? A: Please refer to our Product Repair FAQ for detailed instructions. Q: Does Line 6 offer extended warranties? A: Yes, extended warranties for certain products are sold on our web shop. Please see this article for details.

Every purchase of the below products generates an email that includes these authorization instructions. Helix Native Download the latest version of Helix Native at https://line6.com/download-helix-native. Run the Helix Native installer. We suggest you temporarily disable all third party antivirus programs during installation. Follow the prompts and restart your computer if required. Launch your DAW, plug-in host, or recording software, and insert Helix Native into an audio track as an effect. (Note: the plug-in may also be used via an aux bus.) Log in with your account you used to purchase or activate Helix Native. Click "Authorize This Computer" or the blue link displayed in the dialog. Click here to view Helix Native tutorial videos and knowledge base articles. Marketplace Presets and Impulse Responses Download your products from the Helix Marketplace section of your Line 6 account page. Click on each of them to begin the download. Unzip the downloaded files. Import presets and impulse responses into HX Edit or Helix Native. Follow the user guide for both applications for how to import these assets. HX Edit and Helix Native will need to verify your purchase online and will post a log-in dialog. Please log in with your Line 6 account credentials. Your log in data needs to be identical to the one used for your purchase. Authorization will occur automatically. Click here to view a knowledge base article that includes a video about Marketplace purchases. Marketplace products have minimum software and firmware requirements: Helix/HX firmware version 2.7 or higher HX Edit software version 2.7 or higher Helix Native software version 1.7 or higher Metallurgy Download the latest version of the Metallurgy Collection at https://line6.com/download-metallurgy. Run the Metallurgy Collection installer. We recommend that you temporarily disable all antivirus software during the installation. Launch your DAW and insert a Metallurgy Collection plug-in (Modern, Thrash, or Doom) into an audio track or launch one of the Metallurgy Collection standalone apps. Log in with the account you used to purchase the Metallurgy Collection to authorize your computer. Click here to view the Metallurgy knowledge base article. POD Farm 2.5 Download the latest version of POD Farm 2.5 at https://line6.com/software/. Run the POD Farm 2.5 installer. It will install Line 6 device drivers, if chosen, in addition to POD Farm 2.5. Follow the prompts and restart your computer. Navigate to the Line 6 folder on your computer and find the Tools folder. Run the Line 6 License Manager program. Select your computer and/or Line 6 hardware device and authorize each one separately. You are now ready to use POD Farm 2.5 in standalone mode, or as a plug-in with your recording software. Click here to view POD Farm tutorial videos and knowledge base articles. Model Packs Standard model packs can only be used with a Line 6 device OR a computer authorized with POD Farm 2.5 or better. HD model packs are only compatible with POD HD devices using firmware 2.62 or better and are not compatible with POD Farm 2.5. Download the appropriate device drivers and the License Manager program from https://line6.com/software/ and install them. Navigate to the Line 6 folder on your computer and find the Tools folder. Run the Line 6 License Manager program. Select your computer and/or Line 6 hardware device and authorize each device separately. You are now ready to use your model packs. For more details, click here to see our License Manager FAQ. iLok (POD Farm, Amp Farm or Echo Farm) Log in to your Line 6 account and go to https://line6.com/account/licenses/ilok/. Click on the deposit button, and enter the user name for your iLok.com account. If you enter the incorrect user name, the license will be lost and can't be recovered. Go to ilok.com to download the iLok License Manager program. This program will add your Line 6 license to your ilok device. Once that's done, download and install POD Farm, Amp Farm or Echo Farm from https://line6.com/software/ to use as a plug-in with your recording software. Your iLok must be connected when using POD Farm, Amp Farm or Echo Farm as a plug-in. SVT Suite Download the latest version of SVT Suite at https://ampeg.com/svtsuite-download. Run the SVT Suite installer. We suggest you temporarily disable all third-party antivirus programs during installation. Follow the prompts and restart your computer if required. Launch your DAW, plug-in host, or recording software, and insert SVT Suite into an audio track as an effect. (Note: the plug-in may also be used via an aux bus.) Log in with your account you used to purchase or activate SVT Suite. Click "Authorize This Computer" or the blue link displayed in the dialog. If you can't authorize your computer with SVT Suite, you may have exceeded the limit of authorized devices for your Ampeg/YGG account. Cubase LE Please see this article.

Q: I tried to buy something from the web store and was unsuccessful, but I got charged anyway. What's going on? A: What has likely happened is that you are seeing the results of an authorization hold on your credit card. According to Intuit, publishers of the TurboTax and Quicken financial software products: "...Authorization hold is the practice within the financial or banking industry of authorizing electronic transactions that are done with a debit card or credit card. This balance is held as unavailable either until the transaction is cleared by the merchant (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds typically fall off the account (thus rendering the balance available again) anywhere from 1-5 days after the transaction date depending on the bank's policy..." If you see multiple charges on your monthly bank statement from the same web store purchase transaction, please reach our staff at www.line6.com/company/contact, or call us at 818-575-3600, option 2 for Customer Service M-F 8am - 12pm Pacific time. Q: I want to return an item I bought on the web store. Where do I send it? A: To return a web store purchase, you must contact our support team to set up your return authorization. Please reach reach our staff at www.line6.com/company/contact, or call us at 818-575-3600, option 2 for Customer Service M-F 8am - 12pm Pacific time. Q: Where are my credits?! I returned my software a month ago and it's not in my bank account! A: Credits that are made to our users are credited towards the credit card or PayPal account that was used during the purchase, and are typically available within 3-5 business days. There are a number of circumstances that may extend this time frame, including when the credit to your account was processed, your credit card company's internal policies, and if the card is issued by a foreign or domestic bank. Please ensure that you have checked the records for all of your credit cards, as we have seen previous cases where the credit was posted to a different credit card than the one you used for the transaction. This will happen if the credit card you used to make the purchase has since been canceled. If you still do not see a refund after checking all cards, please contact us to verify which card we have credited.

Thank you for your participation in Marketplace, an online community of content creators for the Helix, HX and Pod Go family of Line 6 products. If you have any issues with a recent purchase on Marketplace, we encourage to please check the following. For Purchased Marketplace Presets and Impulse Responses: Download your products from the Marketplace section within your Line 6 account page. Unzip the downloaded files. Import presets and impulse responses into HX Edit, Helix Native or Pod Go Edit (product dependent). o Follow the user guide for each application for how to import these assets. o The Editor will need to verify your purchase online and will post a log-in dialog. Please log in with your Line 6 account credentials. Your log in data needs to be identical to the one used for your purchase. Authorization will occur automatically. Click here for a video that describes how to authorize and download assets from Marketplace. Marketplace products have minimum software and firmware requirements as follows: Helix/HX firmware version 2.9 or higher HX Edit software version 2.9 or higher Helix Native software version 1.9 or higher Pod Go software version 1.1 or higher Most download issues seem to be solved with the following approach: Confirm you are logged into Helix Edit, HX Native, or Pod Go Edit Go to Line6.com. In the lower right-hand corner of the window, you'll see "My Account." Click it and hit sign in, and you'll be asked to enter your Line6.com login info. You will need to authorize the computer you are using for the download. Your purchased items will appear here: If you continue to have a problem with a purchased Marketplace asset, please contact our support team at www.line6.com/support/tickets There you will find a knowledgebase, FAQs, and more to help with your issue, as well as a direct contact to our Line 6 support team where you can: o Open a support ticket; this allows our service team to track your purchase effectively and correct any issues o Call our technical support help line o Text our support team What is Marketplace? Marketplace lets you purchase custom Helix presets and impulse responses (IRs) created by select third-party development partners. You can browse by product or developer, listen to audio examples, and even watch demo videos if provided. Checkout is a breeze and you can pay with either credit card or PayPal. Why was Marketplace created? Our primary goal was to develop Helix as an open platform that will serve you for many years to come. We believe that will be best accomplished by supporting a vibrant, thriving community of third-party developers that continually expand the sonic and creative capabilities of Helix, HX, and now POD Go, products. Can anyone become a Marketplace partner? Our goal is to provide you with high-quality products and a great overall experience. For these reasons, we will carefully curate Marketplace and include only partners that we feel meet those expectations. What kinds of products are available on Marketplace? Marketplace offers impulse response files (IRs) and presets. These products will be sold individually and within collections or bundles, for example multiple impulse response files of the same amplifier with different microphones. The exact contents of each product are described on the respective Marketplace shop page. Can I use the Helix Presets in my POD Go? No, POD Go cannot accept Helix or HX presets. How much do Marketplace products cost? Pricing is determined entirely by the third-party developer, and we expect most products will sell for between $5 and $50. Can Marketplace products be returned? Yes. Our standard 15-day return policy applies. Returned Marketplace products will be deactivated once you log out and back in. Will there be free products as well? Some developers may offer free products for promotional purposes. Please check Marketplace listings on a regular basis. Can I still load non-Marketplace presets and IRs? Of course. Marketplace simply provides a convenient way to purchase additional resources and access them at any time. Will Custom Tone be removed? Not to worry. Custom Tone will still be available without changes. Who provides customer support for third-party products? Please contact third-party developers regarding setup and usage of their Helix presets and impulse responses. Third party contact information can be found on corresponding product pages within Marketplace. Contact Line 6 regarding Helix products generally, and questions involving the Marketplace online shop - including billing issues and difficulties downloading or importing presets and IRs. Which Line 6 products work with Marketplace products? Helix Floor, Helix Rack/Control, Helix LT, Helix Native, HX Stomp, HX Effects and POD Go. Do I need a specific firmware and software version to use Marketplace products? Yes. You need these versions (or higher) to support Marketplace: Helix/HX firmware v2.9 HX Edit v2.9 Helix Native v1.9 POD Go firmware version 1.1 POD Go Edit version 1.1 Will you add support for other Line 6 products, y’know, like Powercab? We cannot discuss future development plans at this time. I purchased a Marketplace item and cannot find the software download. Where do I need to look? You can find all your Marketplace downloads on the “Helix Marketplace” page within your Line 6 account. The link to this page is located in the “Hardware & Software” section on the main account page. We also provide a link directly to this page within the “How to Authorize Your Line 6 Product” email that you receive after any Marketplace purchase. Can I use items purchased through Marketplace with non-Line 6 products? All third-party items sold through Marketplace are copy-protected and require HX Edit software, POD Go Edit software or the Helix Native plug-in to work. For this reason, they cannot be used with modeling devices or software from other manufacturers. How does this copy protection method work? Do I need additional hardware or dongles? Products purchased through Marketplace are automatically activated when imported into HX Edit, POD Go Edit or Helix Native. The activation process requires internet connectivity upon first use. The computer that was used for import gets authorized in the process, and no additional hardware or dongles are needed. How many licenses do I get? Can I share these licenses with others? We allow up to four individual computers to be authorized. If you own multiple hardware units, you can update all units without affecting license count. Finally, licenses are tied to your Line 6 user account and cannot be shared with others. Activation requires internet connectivity. How often will I need an internet connection? You will need to have an active internet connection every time you use a newly purchased product. The connection is needed so that our system can validate your license. Once a product was used at least once, the system remembers its state and will allow usage offline without internet access. I discovered that POD Go Edit, HX Edit and Helix Native require Line 6 account log-in. Why is this necessary? You will be asked to log into your Line 6 account if you work with third party products purchased through Marketplace. Log in is only required for the system to install or synchronize licenses, for example when importing third party Helix presets for the first time*. Log in will not be required if you do not use presets or IRs purchased through Marketplace. * On Windows systems, you may need to be online at all times in order to import and export Marketplace presets and IRs. What are the most common uses for IRs? The most common use for an IR that you will see is to replace a Cabinet model with your own third party Cabinet IR. This allows you to use a third-party sound mixed in with your favorite Helix amp tones. The IR in this case will usually include everything about the cabinet model as part of the sound, including: speaker type, mics used, mic placement, room sound. The other way you might see IRs being used is for the purpose of an acoustic simulator, especially modeling the EQ of an acoustic guitar sound. You may see some of these in your preset packs, or offered by third parties as part of a preset bundle. Can I buy dog food, tequila, or 19th-century expressionist paintings via Marketplace? What? No.

Deutsch Français Model packs and licenses must be authorized for use with your computer and/or Line 6 device(s) using the Line 6 License Manager, which comes with Line 6 Monkey and is also a free download at http://line6.com/software/. Please see our License Manager FAQ at Line 6 License Manager FAQ for details on its use. Q: What are the differences between Line 6 Model Packs? A: If you would like to explore what model packs best fit your creative needs, you can find a complete list and audio samples on our web page Line 6 Model Packs. Q: How Do I purchase model packs? A: In order to purchase model packs, you'll first need to create a Line 6 user account on our website. To do this, just click on the Sign Up link at the top of our homepage. Once you have created an account you'll notice a My Account button will appear where it used to say Sign Up. Select My Account and go to the Personal Info link located on the left side of the page. Fill in all of the appropriate personal information. Now, you are ready to purchase model packs. Select the Products link at the top of the homepage. Click Add-ons on the left and select a model pack. Review specifications for your desired model pack then select "Click for price" or "Buy it now" At this point, under model packs, select the device in which you would be installing your model pack. Now select the particular model pack you would like to purchase and then select ADD TO CART At this point you will want to select CHECK OUT Once this is done, a license for your model pack is placed on your account and you must use the Line 6 License Manager software to authorize your Line 6 hardware with that license. Q: Can I purchase model packs and/or plug-ins without a credit card? A: Unfortunately, our accounting system is only set up to accept transactions with a credit/debit card, and this includes pre-paid credit/debit cards. Q: How do I authorize my device(s) for use with my licenses? 1. Download and install the latest version of Line 6 License Manager for your operating system from the Line 6 software page. Go to the following link for software downloads: Line 6 Software downloads. Before launching the Line 6 License Manager, be sure to have: Your Internet connection active; And your Line 6 device connected, if you are using on. Line 6 Hardware requires the installation of software drivers for the device to communicate with the computer. Be sure to install these drivers using Line 6 Monkey. 2. Launch the License Manager: On Mac® - Go to /Applications/Line 6/Line 6 License Manager. On Windows® - Go to Start menu\Programs\Line 6\Tools\Line 6 License Manager. 3. Log in to your Line 6 account. 4. Select the device to which you want to authorize for use with your licenses and click the Authorize button. Note: Once the Authorization process completes, you may be prompted with a screen informing you that your Line 6 device includes some Add-Ons that need to be Installed on your device. If you are presented with this screen, click the Install button to proceed. At this point, you are able to use your licenses on your authorized device. Repeat this process with any other devices you want to authorize for use with your licenses. Q: Can I use model packs without owning a Line 6 device? A: Yes, if you own a Pod Farm 2.5x license. Since POD Farm 2.5x allows you to use your computer as the authorized device, any model packs in the account that holds the POD Farm 2.5x license are also made available. Q: What if I sell my device? What happens to my licenses? Do I lose my packs? A: If you intended to sell your licenses with the device, then you can gift the relevant store order(s) to the buyer (see how to gift below). If you didn't intend to sell your licenses with the device, when the buyer runs the License Manager and logs in, it will prompt him to authorize the hardware, which will remove the device authorization from your account and restore the licenses for use with your account. Q: If I buy a used unit with packs installed, can I transfer them to another device? A: If you are a buyer and have purchased a Line 6 device with model packs installed, since you did not originally purchase your model pack, you do not have the license key in your purchase history. The owner would have to gift the model pack's store order to your account (see how to gift below). You'd then be able to use the model pack on any of your authorized devices. Q: Can I transfer model packs from my account to a different account? A: Yes. This is called "gifting" (see how to gift below). Q: How do I gift a store order? A: Log in to your Line 6 account, visit the Purchase History page, and click the Details link for the order. Click the link/button labeled "gift", then enter the destination Line 6 account username and click confirm. The order will still show in your account history, but you will not have access to the license(s) from the order, be able to return it, or be able to gift it again. In the giftee's account, they will see the order in their history, but not be able to return or gift it. They will have access to all the license(s) in the order. Q: How do I return my purchased license? A: Each Line 6 license (except iLok) includes a 30-day money-back guarantee. You can log on to your Line 6 account, visit the Purchase History page, click the Details link for the order and click on "Return". You must have fully deauthorized all of your devices using License Manager before the return process can begin. After deauthorizing your devices and completing the return process, you can re-authorize your devices to use with any remaining licenses. Q: If anything happens to my Line 6 device, or my hard drive crashes, do I lose my licenses? A: No, your model packs will be safe. They are tied to your Line 6 account, not your Line 6 devices, the software installation or your computer. Your Line6.com user account maintains a record of all model pack purchases. In the event that your device needs repairs or replacement, Line 6 Customer Support will be able to deauthorize the faulty device as needed. Q: How can I tell if my models packs have been installed? A: There are a few ways to tell if your model packs have successfully been installed into your device. If you are an owner of a POD XT family device, power the unit on after you have activated your pack. Upon power up your POD's LCD screen will display Model Packs Installed and then flash the corresponding icon for your model pack. You can also access Edit Mode in your POD and scroll through your amp models. The new amp models will be displayed but preceded with the initials of your model pack. For example, MS corresponds to Metal Shop. If you purchased a model pack for your TonePort or GuitarPort hardware, the new models will be displayed under the Amp, Cab and Effects drop down menus in the Gearbox software. Q: Can I put guitar model packs or the Gearbox or POD Farm plug-in onto a Bass PODxt? A: No, the Bass PODxt series units cannot install model packs, POD Farm or Gearbox plug-in, or be used to subscribe to Guitarport Online (GPO). Q: Can I transfer model packs that are pre-installed on a unit to a different Line 6 device? A: No, model packs and assets that are pre-installed (i.e. the FX Junkie model pack on a POD XT Live) are "hard-wired" and cannot be transferred off the unit. Q: I purchased multiple Model packs at the same time and now I would like to split the model packs between different devices. Is this possible? A: By using the License Manager, you can authorize your purchased Add-On(s) to more than one device at the same time. Q: Will my packs erase memory or use up preset space? A: Many of our users become confused when talking about models as opposed to presets. Let's take a minute and clarify. Models are the different types of amplifiers, cabinets and effects that can be accessed in your Line 6 device. Presets are the sounds created using the models by us (factory), or by you (user), and are stored in banks in your POD or in the Tonelocker of your software if you are using a Toneport or Guitarport interface. That being said, your new model packs will not erase memory or take up preset space in your Line 6 device as we have dedicated the appropriate amount of space in your device. Using Your Model Packs and Line 6 Hardware with offline Computers *Prerequisite: Your hardware and all software licenses/add-ons must already be activated and authorized on your own computer (meaning, an internet connection is required and has been used for the initial activation of your POD Farm/Model Pack assets). **Please Note: You cannot transfer a COMPUTER authorization to use onto a different computer. ONLY Line 6 hardware authorizations can be transferred to an offline computer. On your computer: Locate and copy all .aet files to removable media (burn to a CD, copy to a Flash drive, etc). In Windows® XP, these files can be found in the C:\Document_and_Settings\(username)\Application Data\Line 6\GuitarPort folder: Please see the image below: In Windows Vista or Windows 7, these files can be found in the C:\Users\(username)\AppData\Roaming\Line6\Guitarport folder: On MAC computers please go to HD > Users > 'your username' > Library > Application Support > Line 6 > GuitarPort: On MAC OS 10.7 Lion and newer the Library folder is hidden from view. To make the folder visible, open the Terminal window and type: "sudo chflags nohidden ~/Library/" without the quotation marks and press Enter. It it will ask you to enter your computer's password to complete. Once this is done, your Library folder should be visible. - Download and copy the latest POD Farm or Gearbox installers to removable media, since the destination computer will not be able to download it. On the destination computer: - Install the POD Farm or GearBox software. - Copy the .aet files from your removable media into the correct folder (described above). ***Please note: If there is no Guitarport folder in the location(s) specified above, you will need to manually create a Guitarport folder in that location and copy the .aet files into the newly created folder. Model Packs und Lizenzen: Häufig gestellte Fragen: Model Packs und Lizenzen müssen anhand des Line 6 License Managers für die Nutzung auf Ihrem Computer oder Line 6 Gerät autorisiert werden. Der Line 6 License Manager wird mit dem Line 6 Monkey Programm mitinstalliert und kann zudem auf http://de.line6.com/software/ heruntergeladen werden. Bitte lesen Sie unsere häufig gestellten Fragen zum License Manager durch um Details zur Nutzung zu erhalten. Was sind die Unterschiede zwischen den verschiedenen Line 6 Model Packs? Wenn Sie herausfinden wollen welche Model Packs Ihrem kreativen Stil entsprechen, können Sie eine vollständige Liste und Hörproben der Model Packs hier finden: Line 6 Model Packs Wie kann ich Model Packs kaufen? Um Model Packs zu kaufen brauchen Sie zuerst ein Line 6 Benutzerkonto auf unserer Webseite. Um ein Benutzerkonto zu erstellen klicken Sie einfach auf "Konto anlegen" auf unserer Webseite. Nachdem Sie Ihr Konto erstellt haben sollten Sie oben wo vorher "Konto anlegen" stand nun "My Account" sehen. Wählen Sie "My Account" aus und klicken im Menu auf "Personal Info". Füllen Sie hier das Formular aus und schon können Sie Model Packs kaufen. Klicken Sie auf "Produkte" oben links auf der Webseite. Klicken Sie hier nun auf der linken Seite auf "Erweiterungen" oder scrollen Sie nach unten bis zu den Erweiterungen. Wählen Sie Ihr Model Pack aus. Hier können Sie sich Ihr Model Pack nocheinmal genau ansehen und wenn Sie sich für das Pack entschieden haben klicken Sie auf "Hier klicken für die Preise" oder "Sofort Kaufen". Nun sind Sie im Webshop, wählen Sie hier unter Model Packs in der Mitte, das Gerät aus, auf welches Sie das Model Pack installieren wollen. Im nächsten Fenster wählen Sie das Model Pack aus, welches Sie kaufen wollen und drücken auf "Add to cart" Nun können Sie auf der linken Seite auf "Checkout Now" klicken. Nachdem Sie nun Ihr Model Pack gekauft haben wird die Linzenz des Packs Ihrem Konto hinzugefügt und Sie müssen die Line 6 License Manager Software benutzen um das Model Pack für Ihre Line 6 Hardware zu autorisieren. Kann ich Model Packs und/oder Plug-Ins ohne Kreditkarte kaufen? Leider ist unser System nur für Transaktionen mit Kredit- und Debitkarten ausgestattet, dies beinhaltet auch Prepaid Kredit- und Debitkarten. Wie kann ich mein Gerät zur Nutzung meiner Lizenzen autorisieren? 1. Laden Sie sich die neueste Version des Line 6 License Managers von der Line 6 Software Webseite herunter und installieren Sie diesen. Achtung, bevor Sie den Line 6 License Manager benutzen brauchen Sie jedoch erst eine bestehende Internetverbindung und Ihr Line 6 Gerät muss verbunden sein. (Line 6 Geräte brauchen Treiber um mit Ihrem Computer zu kommunizieren. Diese müssen Sie anhand der Line 6 Monkey Software installieren bevor es weiter gehen kann.) 2. Starten Sie den Line 6 License Manager: Für Mac®: /Programme/Line 6/Line 6 License Manager Für Windows®: Start/Alle Programme/Line 6/Tools/License Manager 3. Loggen Sie sich in Ihr Line 6 Benutzerkonto ein. 4. Wählen Sie das Gerät aus, welchem Sie die Autorisierung geben wollen und klicken Sie auf den "Authorize" Knopf. Achtung, nachdem diese Autorisierung abgeschlossen ist kann es sein, dass sich ein Fenster öffnet, welches Sie darüber informiert, dass noch Erweiterungen auf Ihr Gerät installiert werden müssen, klicken Sie hier auf "Installieren". Ab sofort können Sie Ihre Lizenzen auf Ihren Line 6 Geräten verwenden. Wiederholen Sie diesen Prozess einfach für alle anderen Line 6 Produkte, welchen es erlaubt sein soll Ihre Lizenzen zu verwenden. Kann ich Model Packs benutzen ohne Line 6 Hardware zu besitzen? Ja, wenn Sie eine Pod Farm 2.5x Lizenz besitzen. Pod farm 2.5x erlaubt es Ihnen Ihren Computer als das autorisierte Gerät zu benutzen. Jedes Model Pack, welches auf das selbe Benutzerkonto wie die Pod Farm eingetragen ist, kann auch auf dem Computer benutzt werden. Was passiert, wenn ich mein Gerät verkaufe? Was passiert mit meinen Lizenzen? Verliere ich meine Model Packs? Wenn Sie Ihre Lizenzen mit dem Gerät verkaufen wollen, können Sie dem Käufer die relevanten Bestellungen "schenken" (wie Sie "schenken" finden Sie im Folgenden). Wenn Sie die Lizenzen jedoch nicht zusammen mit den Geräten verkaufen wollen, wird, wenn der Käufer seinen License Manager startet und auf sein eigenes Konto einloggt, der License Manager Ihn dazu auffordern das Gerät zu autorisieren, was die Autorisierung des Gerätes auf Ihrem Konto entfernt und die Lizenzen auf Ihrem Konto wiederherstellt. Wenn ich ein benutztes Gerät mit installierten Packs kaufe, kann ich diese auf ein anderes Gerät übertragen? Da Sie nicht das originale Model Pack gekauft haben und es somit auch nicht auf Ihr Line 6 Benutzerkonto eingetragen ist, können Sie das Model Pack nicht für alle Geräte Ihres Kontos benutzen. Der ursprüngliche Besitzer des Model Packs müsste Ihnen dann schon das Model Pack "schenken". Wie Sie von einem zum anderen Benutzerkonto "schenken" finden Sie im Folgenden. Kann ich Model Packs von meinem Benutzerkonto auf ein anderes verschicken? Ja, diese Option wird "verschenken" genannt und wird im Folgenden erläutert. Wie kann ich eine meiner Bestellungen "verschenken"? Loggen Sie sich auf Ihr Line 6 Benutzerkonto ein, klicken Sie auf "Purchase History" und klicken Sie dort auf die "Details" der Bestellung. Klicken Sie hier auf "Gift" und geben Sie den Line 6 Benutzernamen des Empfängers ein, klicken Sie dann auf "Confirm". Die Bestellung wird auch weiterhin in diesem Bestellungsverlauf angezeigt aber Sie werden keinen Zugriff mehr auf die verschenkte Software haben. Sie können Sie nichtmehr zurückgeben oder nocheinmal verschenken. Beim Empfänger des Geschenks wird nun in der "Purchase History" die Bestellung aufgeführt, er wird die Bestellung jedoch nicht mehr zurückgeben oder verschenken können. Der Empfänger wird alle Lizenzen der Bestellung benutzen können. Wie kann ich eine gekaufte Lizenz zurückgeben? Jede Line 6 Lizenz (außer iLok) hat eine 30 Tage Geldzurückgarantie. Sie können sich auf Ihr Benutzerkonto einloggen, auf "Purchase History" klicken, auf die Details gehen und dort auf "Return" klicken. Sie müssen jedoch bevor Sie eine Lizenz zurückgeben können erst alle Geräte, die im License Manager autorisiert sind, deautorisieren. Nachdem Sie alle Geräte deautorisiert haben und Ihre Lizenz zurückgegeben haben können Sie die Geräte wieder per License Manager mit den übrigen Lizenzen autorisieren. Sollte meinem Line 6 Gerät oder meinem Computer etwas passieren, verliere ich meine Lizenzen? Nein, alle Model Packs sind vollkommen sicher. Alle Lizenzen sind an Ihr Benutzerkonto gebunden, nicht an Ihre Geräte, die Software oder Ihren Computer. Ihr Line6.com Benutzerkonto beinhaltet all Ihre Lizenzen. Sollte Ihr Gerät eine Reparatur oder Ersatz benötigen, kann der Line 6 Kundendienst Ihr kaputtes Gerät deautorisieren. Woher weiß ich ob meine Model Packs installiert sind? Es gibt mehrere Wege zu überprüfen ob die Model Packs erfolgreich installiert wurden. Sollte Ihr Gerät aus der POD XT Familie sein können Sie das Gerät anschalten nachdem Sie das Pack installiert haben. Sobald es angeschaltet ist wird der LCD Bildschirm Ihnen diesen Text anzeigen "Model Packs Installed" und das zum Pack gehörige Icon aufblinken lassen. Außerdem können Sie den "Edit Mode" Ihres PODs öffnen und hier durch Ihre Verstärkermodelle scrollen. Die neuen Verstärkermodelle werden hier zwar beim Namen genannt, fangen jedoch mit den Initialen des Model Packs an, wie z.B. "MS" stünde für Metal Shop. Wenn Sie ein Model Pack für Ihr TonePort oder GuitarPort gekauft haben werden die Modelle im "Amp, Cab and Effect" Menu der Gearbox Software angezeigt. Kann ich Gitarren Model Packs, Gearbox oder POD Farm Plug-Ins auf mein Bass PODxt installieren? Nein, die Bass PODxt Familie kann keine Model Packs, POD Farm oder Gearbox Software installieren, sie kann außerdem nicht benutzt werden um sich bei Guitarport Online anzumelden. Kann ich Model Packs, die auf einem meiner Line 6 Geräte vorinstalliert sind, auf ein anderes übertragen? Nein, Model Packs, die bereits vorinstalliert sind können nicht übertragen werden. Ich habe mehrere Model Packs mit einer Bestellung gekauft, kann ich diese nun immernoch aufteilen und auf verschiedenen Geräten installieren? Mit der License Manager Software können Sie Ihre Erweiterungen für mehrer Geräte gleichzeitig autorisieren. Werden meine Model Packs Preset-Platz verbrauchen oder bereits bestehende Dateien auf meinem Gerät löschen? Viele Nutzer haben uns diese Frage gestellt und waren verwirrt, was Modelle und Presets angeht. Modelle sind verschiedene Arten von Verstärkern, Boxen oder Effekten, die auf Ihrem Line 6 Gerät abgerufen werden können. Presets sind von uns oder Ihnen kreierte Sounds die auf Ihrem POD oder Tonelocker abgelegt sind. Ihre neunen Model Packs werden also weder Speicher überschreiben oder löschen noch Preset Speicherplatz beanspruchen. Auf Line 6 Geräten ist bereits entsprechend viel Platz für Erweiterungen vorgesehen. Die Benutzung Ihrer Model Packs mit anderen Online und Offline Computern: Voraussetzung: Ihre Hardware und alle Software Lizenzen müssen bereits aktiviert und auf Ihrem eigenen Computer autorisiert sein (Was bedeutet, das eine Internetverbindung benutzt wurde für die Erstaktivierung Ihrer POD Farm/Model Packs). Autorisationen auf Offline Computer übertragen: Achtung, Sie können keine Computer Autorisation auf einen anderen Computer übertragen. Nur Line 6 Hardware Autorisationen können auf offline Computer übertragen werden. Auf Ihrem Computer: Suchen Sie nach allen .aet Dateien und kopieren Sie diese auf einen Wechseldatenträger (auf CD brennen, auf USB Stick kopieren,...). In Windows XP können diese Dateien im folgenden Ordner gefunden werden: C:\Dokumente und Einstellungen\(Benutzername)\Anwendungsdaten\Line 6\GuitarPort (Bild im Folgenden) In Windows Vista und 7 können diese Dateien im folgenden Ordner gefunden werden: C:\Benutzer\(Benutzername)\AppData\Roaming\Line6\GuitarPort (Bild im Folgenden) Für Mac Benutzer sieht das Ganze dann so aus: HD > Benutzer > (Benutername) > Library > Application Support > Line 6 > GuitarPort (Bild im Folgenden) Kopieren Sie außerdem das neuste POD Farm oder Gearbox Software Installationsprogramm auf den Wechseldatenträger da der Offline PC dieses nicht herunterladen kann. (Line 6 Software) Auf dem neuen Computer: Installieren Sie die abgespeicherte POD Farm oder Gearbox Software. Kopieren Sie die .aet Dateien von Ihrem Wechseldatenträger in den korrekten Ordner(wie oben beschrieben). Achtung, sollte kein GuitarPort Ordner am oben beschriebenen Ort sein müssen Sie den Ordner selbst erstellen und die .aet Dateien dort hinein kopieren. Model Packs et Licences: Foire aux questions: Les Model Packs et licences doivent être autorisés en utilisant le Line 6 License Manager pour l'utilisation sur votre ordinateur ou votre appareil Line 6. Le Line 6 License Manager s'installe automatiquement avec le logiciel Line 6 Monkey mais vous le pouvez aussi télécharger ici: http://fr.line6.com/software/ Veuillez lire notre foire aux questions concernant le License Manager pour recevoir des informations sur l'utilisation. Quelles sont les différences entre les Model Packs Line 6? Si vous voulez découvrir quel Model Pack correspond à votre style créatif, vous pouvez trouver une liste complète et des échantillons des Model Packs ici. Comment est-ce que je peux acheter des Model Packs? Avant que vous puissiez acheter des Packs, vous avez besoin d'un compte sur notre site web. Pour registrer, cliquez sur "Créer un compte" sur notre site web. Si vous avez créé un compte, le bouton "Créer un compte" est remplacé par le bouton "Mon Compte". Choisissez "Mon compte" et cliquez sur "Personal Info". Complétez ce formulaire et vous êtes prêt pour l'achat. Cliquez sur "Produits" en supérieur gauche du site web. Cliquez ici à gauche sur "Extensions" ou défilez jusqu'aux extensions. Choisissez votre Model Pack. Ici vous pouvez revoir les spécifications de votre Model Pack et si vous le voulez acheter, cliquez sur "cliquez pour connaître le prix" ou "achetez maintenant". Maintenant vous êtes dans notre boutique, choisissez sous "Model Packs" pour quel appareil vous voulez acheter le Pack. Choisissez le Model Pack vous voulez acheter dans la fenêtre prochaine et cliquez "Add to cart" Cliquez "Checkout Now" à gauche. Après vous avez acheté votre Model Pack, la licence sera attachée à votre compte et vous devez utiliser le logiciel Line 6 License Manager pour autoriser le Pack sur un appareil Line 6. Est-ce que je peux acheter des Model Packs et Plug-Ins sans carte de crédit ou débit? Malheureusement, notre système sait uniquement procéder les transactions avec carte de crédit et débit, ce contiens les cartes débit et crédit prépayé. Comment est-ce que je peux autoriser mon appareil pour l'utilisation des licences? 1. Téléchargez et installez la version la plus nouvelle de Line 6 License Manager de http://fr.line6.com/software/. Attention, avant que vous puissiez utiliser le Line 6 License Manager, vous avez besoin d'une connexion internet et votre appareil Line 6 doit être connecté à votre ordinateur. (Appareils Line 6 ont besoin des pilotes pour communiquer avec l'ordinateur. Vous devez installer Line 6 Monkey qui installe les pilotes pour vous.) 2. Démarrez le Line 6 License Manager: Mac®: /Programmes/Line 6/Line 6 License Manager Windows®: Démarrer/Tous les Programmes/Line 6/Tools/License Manager 3. Connectez-vous à votre compte Line 6. 4. Choisissez l'appareil que vous voulez donner l'autorisation et cliquez sur "Authorize". Attention, peut-être, une nouvelle fenêtre s'ouvre quand vous avez terminez l'autorisation. Elle dise que vous devez installer des extensions sur votre appareil. Cliquez "Installer". Maintenant vous pouvez gérer vos licences Line 6 dans ce programme. Répétez ça pour tous les produits Line 6 qui peuvent utiliser les licences. Est-ce que je peux utiliser des Model Packs sans avoir un appareil Line 6? Oui, si vous avez le logiciel POD Farm 2.5x installé sur votre ordinateur, vous pouvez utiliser votre ordinateur comme appareil Line 6. Tous les Model Packs attachés au même compte Line 6 que le POD Farm peuvent être utilisé sur cet ordinateur. Qu'est-ce qui se passe quand je vends mon appareil? Qu'est-ce qui ce passe avec mes licences? Est-ce que je perds tous mes Model Packs? Si vous voulez vendre vos licences avec l'appareil, vous pouvez "offrir" une commande à l'acheteur (vous pouvez trouver les instructions concernant l'"offrir" ci-après). Si vous ne voulez pas vendre les licences avec votre appareil, l'autorisation s'enlève automatiquement de votre compte quand l'acheteur autorise l'appareil sur son ordinateur avec son Line 6 License Manager. Cette action restaure la licence sur votre compte. Quand j'achète un appareil avec des Packs installés, est-ce que je peux transférer ceux sur un autre appareil? Parce-que vous n'avez pas acheté le Model Pack original, et ça veut dire que le Model Pack n'est pas attaché à votre compte, vous ne pouvez pas utiliser le Model Pack pour vos autres appareils. L'utilisateur initialement doit vous "offre" le Model Pack. Comment on "offre" des licences est expliqué ci-après. Est-ce que je peux transférer des Model Packs de mon compte à un autre? Seulement avec la fonction "offrir" sur notre site web. Comment est-ce que je peux "offrir" une commande? Connectez à votre compte Line 6, cliquez sur "Purchase History" et cliquez-là sur les "Détails" de la commande. Cliquez "Gift" et insérez le nom utilisateur du récepteur, cliquez sur "Confirm". La commande restera dans cette histoire des commandes mais vous pouvez ni offrir ou retourner la commande ni accéder le logiciel. Chez le récepteur, cette commande apparaisse maintenant dans l'histoire des commandes. Il peut utiliser ces logiciels mais il ne les peut pas retourner ou offrir. Comment est-ce que je peux retourner une licence achetée? Toutes les licences Line 6 (sauf iLok) ont une garantie de remboursement de 30 jours. Vous pouvez connecter à votre compte Line 6, cliquez sur "Purchase History", choisissez les détails de la commande et cliquez sur "Return". Avant que vous puissiez retourner une licence, vous devez retirer toutes les autorisations de tous les appareils Line 6 dans le License Manager. Après que vous avez retiré tous les autorisations et vous avez retourné la licence, vous puissiez autoriser les autres licences encore une fois. Si quelque-chose arrive à mon ordinateur ou mon appareil Line 6, est-ce que je perds toutes mes licences? Non, vos Model Packs sont toutes attachés à votre compte Line 6 et pas à vos appareils, ordinateur ou logiciel. Donc votre compte en ligne contient toutes les licences. Si un appareil Line 6 à besoin d'une réparation ou remplacement, le service clientèle de Line 6 peut vous retirer les licences du appareil défectueux. Comment est-ce que je sais si mes Model Packs sont installés sur mon appareil? Il y en a plusieurs possibilités pour vérifier si les Model Packs ont été installés avec succès. Si l'appareil est de la famille POD XT et vous démarrez-le après l'installation du Pack, l'écran sur l'appareil vous donne ce message: "Model Packs Installed", l'icône du Model Pack clignote. Vous pouvez également défiler tous les modèles ampli de votre POD dans la fenêtre "Edit Mode". Les nouveaux modèles sont listés par noms mais les modèles des Model Packs commencent par les initiales du Model Pack, comme par exemple "MS" implique que c'est un modèle du Metal Shop Model Pack. Si vous avez acheté un Model Pack pour votre TonePort ou GuitarPort, les modèles sont listés dans le menu "Amp, Cab and Effect" du logiciel Gearbox. Est-ce que je peux installer des Model Pack pour guitare, Gearbox ou POD Farm sur mon Bass PODxt? Non, la famille Bass PODxt ne peut pas installer des Model Packs, Gearbox ou POD Farm, les appareils de cette famille ne peuvent également pas être utilisé pour souscrire à Guitarport Online. Est-ce que je peux transférer des Model Packs qui sont préinstallés sur un appareil Line 6? Non, les Model Packs préinstallés ne peuvent pas être transférés. J'ai acheté plusieurs Model Packs avec la même commande, est-ce que je peux les diviser et installer séparément sur différents appareils? Vous pouvez autoriser plusieurs appareils d'utiliser la même extension avec le License Manager. Est-ce que mes Model Packs prendront d'espace des presets ou effaceront de la mémoire? Beaucoup d'utilisateurs nous ont posé cette question et étaient confus concernant les modèles et presets. Les modèles sont différents types d'amplificateurs, haut-parleurs ou effets, quels vous pouvez appeler sur votre appareil Line 6. Presets sont des sons créés par nous ou vous quels sont enregistré sur votre POD ou Tonelocker. Les Model Packs nouveaux ni prendront d'espace de vos presets ni effacent de la mémoire. Il y en a déjà assez de place prévu pour les extensions sur les appareils Line 6. L'utilisation des Model Packs avec autres ordinateurs en ligne ou hors: Condition préalable: Vos licences des logiciels et votre matériel doivent déjà être activés et être autorisés sur votre ordinateur précédent. (Que veut dire que vous avez déjà activé tous avec une connexion internet.) Attention, vous ne pouvez pas transférer des autorisations ordinatrices sur un autre ordinateur. Seulement les autorisations du matériel Line 6 peuvent être transférées sur les ordinateurs hors ligne. Sur votre ordinateur: Cherchez pour tous les fichiers .aet et copiez-les sur un disque amovible, comme une CD ou une clé USB. Vous pouvez trouver ces fichiers pour Windows XP dans ce dossier: C:\Documents and Settings\[utilisateur]\Application Data\Line 6\GuitarPort (illustration ci-après) Pour Windows Vista et 7: C:\Utilisateurs\(nom utilisateur)\AppData\Roaming\Line6\GuitarPort (illustration ci-après) Et pour les utilisateurs Mac: HD > Utilisateurs > (nom utilisateur) > Library > Application Support > Line 6 > GuitarPort (illustration ci-après) Copiez le plus récent programme d'installation de POD Farm ou Gearbox sur votre disque amovible parce que votre ordinateur ne sait pas télécharger. (Logiciels Line 6) Sur l'ordinateur nouvel: Installez POD Farm ou Gearbox de votre disque amovible. Copiez les fichiers .aet de votre disque amovible dans le dossier correct. (Comme décrit au-dessus) Attention, s'il y en n'a pas un dossier GuitarPort, comme décrit au-dessus, vous devez créer ce dossier vous-même et copier les fichiers .aet dans ce dossier.