rccampeon Posted March 30, 2017 Share Posted March 30, 2017 Ok, here we go. I was updating to 2.20 and right in the middle of it there was a power cut in my house (it was a quick one, but enough for the PC to get restarted in the middle of the update). Update obviously failed, now when I turn on the Helix (floor), all the LCD screens are blank, nothing happens, and tried to start the update again but it fails, it says that an error occurred. Tried to start the Helix with F6 and F12 pressed which should boot in Safe Mode, but nothing happends the update keeps failing, all the LCDs are in blank...arrrrrrrrrrrrrggggghhh!!! I'm so pissed, just when I decided to update the helix the power cut happends......any help is appreciated. More info, when I turn the Helix On, the Line 6 Updater says the unit has already firmware 2.20 installed....just in case somebody already went through this nightmare and can share a workaround....I'm going nuts... Thanks Quote Link to comment Share on other sites More sharing options...
Rocco_Crocco Posted March 30, 2017 Share Posted March 30, 2017 Wow that is terrible. Maybe try a reset Turn off Helix. While holding footswitches 9 and 10 (middle two switches on the bottom row), turn on Helix. Wait for the message “Will reset Globals and restore stock Presets, Setlists and IRs…†to appear and let go. 1 Quote Link to comment Share on other sites More sharing options...
Fazer1k143 Posted March 30, 2017 Share Posted March 30, 2017 Just a thought - if the Line 6 updater is recognising Helix correctly but won't let you retry installing 2.2 could you perhaps reinstall the earlier version then retry with 2.20? The power failure during update hasn't happened to me yet, luckily, but I felt nervous about it this evening as there were glitches in the power last night. 1 Quote Link to comment Share on other sites More sharing options...
rccampeon Posted March 30, 2017 Author Share Posted March 30, 2017 I did manage to reinstall the previous firmware version I had installed (2.11), but then tried again to install 2.20, it failed again and now I'm again where I was, can't make it work now.... Quote Link to comment Share on other sites More sharing options...
PierM Posted March 30, 2017 Share Posted March 30, 2017 I'd also try to roll back to a previous firmware. I've seen people solving that way. In general; I would invest 40 or 50 bucks in a 300Watt UPS (APC or similar). You'll get a stabilized and filtered line, voltage stabilization, power protection and spike leveling, plus a good battery backup which give you a good 20/30 minutes of energy to (hopefully) conclude the process. Not sure what would happen if Helix stay awake but you drop the internet connection. Probably nothing, as the Helix start updating once the update has been cached. 1 Quote Link to comment Share on other sites More sharing options...
Fazer1k143 Posted March 30, 2017 Share Posted March 30, 2017 I did manage to reinstall the previous firmware version I had installed (2.11), but then tried again to install 2.20, it failed again and now I'm again where I was, can't make it work now.... That's bad luck. A power failure hitting you twice like that is just cruel. Third time lucky? 1 Quote Link to comment Share on other sites More sharing options...
rccampeon Posted March 30, 2017 Author Share Posted March 30, 2017 After being able to reinstall 2.11 and then tried to update again to 2.20 and failing again, now all I get in the big LCD screen is weird symbols, not even the Helix logo shows OK, all weird symbols... BTW, I did try a factory reset, tried 9 &10, tried 6 & 12, tried 5 & 6.... Quote Link to comment Share on other sites More sharing options...
rccampeon Posted March 30, 2017 Author Share Posted March 30, 2017 That's bad luck. A power failure hitting you twice like that is just cruel. Third time lucky? Nono, second time it just failed, no power cut this time... Quote Link to comment Share on other sites More sharing options...
rccampeon Posted March 30, 2017 Author Share Posted March 30, 2017 Somehow I managed to get firmware 2.12 installed and now it is working....I think I had enough for today, my Helix doesn't seem to like 2.20 version, after today I think I'll wait for a few weeks before trying again to update. Thank you all for the suggestions and support. Quote Link to comment Share on other sites More sharing options...
Fazer1k143 Posted March 30, 2017 Share Posted March 30, 2017 Somehow I managed to get firmware 2.12 installed and now it is working....I think I had enough for today, my Helix doesn't seem to like 2.20 version, after today I think I'll wait for a few weeks before trying again to update. Thank you all for the suggestions and support. I'm glad you got Helix working again, at least. I updated to 2.20 just a couple of hours ago and had no problems whatsoever. The Line 6 updater software did need updating first, though. I wonder if that has anything to do with what's happening at your end. Anyway, good luck. I hope you manage to make it work next time. 1 Quote Link to comment Share on other sites More sharing options...
lungho Posted March 30, 2017 Share Posted March 30, 2017 I would also download the 2.20 firmware again. The file you have may have somehow got corrupted when you computer lost power. 1 Quote Link to comment Share on other sites More sharing options...
duncann Posted March 31, 2017 Share Posted March 31, 2017 Sorry to hear about your problems, rccampeon. I always worry about exactly what you experienced. It's good to know that even in the event of a power failure, Helix can be revived. Hopefully a future attempt at 2.20 goes smoothly for you. 1 Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted March 31, 2017 Share Posted March 31, 2017 Somehow I managed to get firmware 2.12 installed and now it is working....I think I had enough for today, my Helix doesn't seem to like 2.20 version, after today I think I'll wait for a few weeks before trying again to update. Thank you all for the suggestions and support. Now that you have 2.12 successfully reloaded, 2.20 installation should be just fine. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted March 31, 2017 Share Posted March 31, 2017 There is a lot of hardware out there (non musical equipment) that is truly "bricked" if a firmware update is interrupted. I have personally thrown a $9000 piece of equipment in the trash because this happened. I am so happy for Helix being able to recover from such a scenario. 1 Quote Link to comment Share on other sites More sharing options...
jimbojamz Posted March 31, 2017 Share Posted March 31, 2017 Don't rush to get updates, bc plenty will, and you can learn a lot by their experiences. 1 Quote Link to comment Share on other sites More sharing options...
rccampeon Posted March 31, 2017 Author Share Posted March 31, 2017 Now that you have 2.12 successfully reloaded, 2.20 installation should be just fine. I did....but it failed...Tried 3 more times, and it keeps failing....I'll stay with version 2.12 for now Quote Link to comment Share on other sites More sharing options...
zooey Posted March 31, 2017 Share Posted March 31, 2017 Did you try the suggestion to download the installer again? Maybe it got​ corrupted when the power went out. Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted March 31, 2017 Share Posted March 31, 2017 Don't rush to get updates, bc plenty will, and you can learn a lot by their experiences. A wise man said.... Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 31, 2017 Share Posted March 31, 2017 Don't rush to get updates, bc plenty will, and you can learn a lot by their experiences. I did....but it failed...Tried 3 more times, and it keeps failing....I'll stay with version 2.12 for nowI can understand waiting to install updates for possible performance reasons (bugs). But there's no general reason for the installation itself to fail if you follow the instructions other than purely technical issues with your computer environment. Other's experiences won't help in this regard. To rccampeon: you might as well get the update issue resolved now. Your problem won't suddenly disappear. Start at the beginning again. Download and install the Helix editor (not firmware) package v 2.20, which includes the editor, driver and Line 6 Updater program. Follow the instructions carefully. Let us know exactly where/how it fails and we'll help. Quote Link to comment Share on other sites More sharing options...
rccampeon Posted April 1, 2017 Author Share Posted April 1, 2017 Thank you all for your suggestions and support, I managed to solve it, in this case by keep trying....after 15 times, number 16th worked, doing exactly the same as the previous 15 times. 1 Quote Link to comment Share on other sites More sharing options...
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