" So if anyone else out there experiences this, you want to order the "PCB-A Main Guitar+G11," part #50-02-0320-2 from Full Compass. "--- that doesn't always work
for all boards. The afore mentioned query list is a starting point for troubleshooting. And that part number only applies to JTV-69/69S, special order thru FC.
Your older one may have a different firmware revision in it, so it will sound different than your later serial number guitar.
Not advisable to do self repair, as these are not passive electronic guitars. There's more to these than meets the eye.
Got to cuddle this cat under the chin a little differently.