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Symptom: User cannot complete the login for the WiFi update process. Helix Stadium customer connects to preferred WiFi network, and tries to login for updates. The login screen shows a blank QR code (_ _ _ _ _ _). After clicking on 'Login with Username', the user's credentials are entered and highlighted in green once complete. The Login button does not move the process forward. Workarounds: 1. Set the Date/Time to OFF within Global Settings, then set it manually to today's date. After that, try the login with the WiFi connection still on within the Stadium login screen. 2. Some users have found that toggling the WiFi feature OFF, then back ON should allow them to re-connect to login screen, and the QR code will then appear. Allow for login. Ignore the following step until the first two options are tried and produce no results. 3. Install the latest firmware with Line 6 Central via USB-C cable. For Windows, it’s good to install the Helix Stadium app first, but it doesn’t allow for updates. You’ll need to use Line 6 Central 1.04 for the update process. Once they have both installed, only open Line 6 Central. When Stadium XL is connected, click on the option to download the latest update. The update goes in two parts: first it downloads, then it ask to “Perform” the update.

Stadium should work with all the expression pedals that Helix and HX products work with. Helix/HX is fully compatible with the Line 6 EX-1 and Mission Engineering's EP1-L6 external expression pedals. Other pedals may work with Helix, although they may not be fully compatible or tested, such as the Dunlop DVP1XL. Some pedals (like those from Dunlop) have dip switches that allow it to work with Helix/HX/Stadium, but there are still others that don’t. This is due to an industry-wide lack of consensus between manufacturers. In some cases, the pedals internal dip switches may need to be adjusted to ensure proper polarity. If you experience trouble with inaccurate expression pedal swing, try adjusting any internal or external dip switches the pedal may have. Also note that any expression pedals that appear to work backwards can be set to work properly by setting Global Settings > Switches/Pedals > EXP 2 Polarity to “Inverted.”

Updating the firmware directly from your Helix Stadium is strongly recommended as the best way to update. However, if you’re using Line 6 Central or the Helix Stadium application to update, always update the application first. If your Helix Stadium attempts to update the firmware and throws the message "Download Failed. Error code: -16", you need to login. On Windows, users will need to install the Helix Stadium ASIO Driver or Helix Stadium application for Line 6 Central to connect with their Stadium. Both of those installers include the required WinUSB driver. The driver install requires a reboot. If any type of unexpected behavior occurs, including partial or failed updates, try updating with the latest version of either the Helix Stadium app or Line 6 Central. If you are running into issues logging in on the device or connecting to the Helix Stadium app, disconnect from your Wi-Fi network on the device and reconnect to it. We've seen some users see success with a USB-A Ethernet adapter for the Stadium XL. Also, your system's security settings may affect Wi-Fi connectivity. If the login QR code is blank, exit to the Home Screen and try again, or login manually, or connect to the Stadium app. If you are experiencing an odd behavior with a particular preset, try exporting it and reimporting it using the Stadium app to see if that solves the issue. Hardware Reset: hold down the HOME and SONG VIEW buttons while powering on. In the maintenance window, click on "Restore Factory Defaults" then press OK to confirm. Restart the Helix Stadium hardware. The Helix Stadium application connects over Wi-Fi for editor and librarian features. For now, Stadium XL editing over USB is not supported. Updating to Helix Stadium/XL from Helix/HX: https://line6.com/support/page/kb/effects-controllers/helix_130/updating-to-helix-stadiumxl-from-helixhx-devices-r1100/ CustomTone access - At the moment, CustomTone does not support Helix Stadium presets. If you have a registered Helix Stadium, CustomTone will show compatible tones. Unfortunately, as of this writing, Helix Marketplace assets are only compatible with Helix, HX and POD Go products. If you purchased Marketplace assets specifically for Helix Stadium, we’re more than happy to refund your purchase. To control your amp from Helix Stadium: The Control A/B (and the Helix Stadium XL Control C/D) jacks can be configured for “Ext Amp” via Global Settings > Switches/Pedals > Control (Tip) and Control (Ring) options. The Remote Access PIN on Helix Stadium XL can be viewed by clicking “Set PIN” in Global Settings > Preferences. It is overwritten by inputting characters. With the Preset Knob you can scroll directly to your User Presets, bypassing the need to scroll through endless Empty slots. The L6 Link connection is not available yet because the D10 Expand box has not yet been released. For now, the only options for connecting Helix Stadium XL to the PowerCab 112 and PowerCab 212 PLUS is the 1/4" or the XLR cable connections. Those connections don't have any additional 'controller' features. Helix Stadium Video Playlist: https://www.youtube.com/playlist?list=PL9lmrxAADINixJKFQjmxqKe9P1Xg8V9xg

We have some important info for those of you planning on updating to Helix Stadium/XL from Helix/HX devices: *Make sure your Helix/HX has been updated to 3.50 or newer firmware BEFORE you export any of your stuff *Helix Stadium cannot import full-state BACKUPS from Helix/HX. However, you can extract Presets, IRs, and Favorites (which all CAN be loaded into Helix Stadium) from a backup file via HX Edit, even if you don’t have Helix/HX hardware. From HX Edit’s File menu, select "Extract Files From Backup.” *If you still have your Helix/HX hardware (or Helix Native), presets, IRs, and even favorites can be dragged out of HX Edit/Helix Native to your desktop or any finder window and then dragged back into Stadium via the Helix Stadium app *We’ve mentioned this before, but note that the older Hybrid cab engine is NOT in Helix Stadium—only the new cab engine that came with 3.50 and later builds. Any presets with Hybrid cabs will automatically load an equivalent new cab, which will sound different. *Also note that, at least at launch, Stadium won't be able to automap your IR library to existing presets, due to its all new, much more powerful file system. Unfortunately, you'll need to write down which IR(s) each preset uses. We're hoping that automapping might work in a future FW rev (depending on how annoying it is), but there's no promise—much less timeline—implied. *There are a few other minor caveats (select HX EQ models appearing as our new 7-band Parametric, EQ bandwidth and slope improvements, pan laws, parallel vs. serial levels, single vs. dual cab levels, etc.) but we're currently working on a document (and accompanying video perhaps?) called something like "Getting Ready For Helix Stadium” which will provide details So while transferring presets from Helix/HX to Stadium may not be perfectly seamless, Helix/HX presets are actually sounding a bit better in Stadium, which can be apparent in reverb tails, noise level, headroom, etc.

Older generations of some Line 6 products are is not updateable with a download and requires the installation of an E-Prom to update the firmware. Unfortunately, Line 6 no longer offers EPROM upgrades. Technology life cycle has made it not viable to buy the blank EPROMs through normal commercial channels any longer. Here is a list of such products: AxSys AX2 Flextone I/II POD/POD Pro 1.x BassPOD/Bass POD Pro 1.x HD147

HX One’s sample rate is 48kHz for analog-to-digital and digital-to-analog conversion. HX One’s processing is 32-bit floating-point.

Is Relay G50, G55, and G90 still manufactured? No, G50/55 are no longer manufactured as of 9/1/23, and G90 is no longer manufactured as of 3/1/23. Despite this, retailers may still have units in inventory over time. Why are they no longer manufactured? Typically, as with many companies, the decision to end the manufacture of any YGG product is based on one or more of these factors: a lack of market demand, a planned successor product, or because the parts to manufacture it are no longer available. What product will replace them? For a number of reasons vital to our business, we can't comment on future product releases, but follow us on social media or sign up for our email list to receive new product announcements. Q: Why are they at a lower price? You may find Relay G50/55/90 at a lower price at retailers to allow them to clear their inventory of this discontinued product. Q: If I buy one, will you honor the warranty? Yes. The full warranty applies if bought as new from an authorized Line 6 retailer and a receipt copy is furnished. See our Warranty page for details. Q: In what ways will the discontinued product be supported? You can find manuals on our Legacy Products page, additional information at our Knowledge Base, tutorial videos on our YouTube Support channel, and our Customer Support team can be reached from our Contact Us page.

As of late 2024, online purchases generate about 22 billion packages each year! However, not all reach their intended destination. Package thieves – known colloquially as “porch pirates” – steal many deliveries right from our doorsteps and yards. Porch pirates stole $12 billion in packages in 2024, and as many as 58 million Americans have become victims. Criminals seem to target certain residential building types more than others; homes with more occupants tend to experience higher theft rates. Line 6 requires a signature for Helix product family and guitar purchases made at our branded online shops. For further protection, we encourage you implement one or more of these general "porch piracy" prevention measures: Get security cameras. Install external lights and/or signs. Use tracking apps. Sign up for UPS My Choice: View and Track All Shipments With UPS My Choice® | UPS - United States. They offer a free version and a Premium version. Make sure someone is home at the time of delivery. Coordinate with your neighbors and let them know you have a high-value package coming. Have the package delivered somewhere else if you suspect you may be targeted. Request a signature confirmation. Send the package to a remote pick-up location provided by the carrier. Purchase a package guard or porch pirate bag, a nylon bag that locks to your front door or gate. Instruct the courier to place your package inside and close it using the combination lock. Get Amazon Key (driver puts your package in your home). What to look into if your package is stolen: Track the package. Check if your neighbors saw it or held on to it for you. Contact the seller or retailer, as their relationship with the carrier may offer additional resources than they'd offer a recipient. File a claim with the shipping company. Use the purchase protection features on your credit card. File a home insurance claim.

Attention HX One users: We have discovered a preset corruption issue with HX One Firmware 3.80. We are resolving this issue and expect to post updated HX One firmware with the fix soon. We recommend continuing to use HX One Firmware 3.71 until then.

Some Android mobile devices do not fully support "USB Host mode", which is required for the Spider V Remote app to communicate with Spider V amplifiers. We have found that the Google Play store offers free third party "USB Host Diagnostics" utility apps that may identify potential issues with USB Host mode support. While we do not officially endorse any such app, we suggest utilizing YouTube as a tutorial resource for working with your choice of app.

All Line 6 hardware and software work as expected with Sequoia, and there have been no unexpected compatibility issues while updating hardware in Sequoia. Below are all known issues regarding Sequoia compatibility: POD HD, POD HD Pro, POD HD Pro X, POD HD 300, POD HD 400, POD HD 500, POD HD 500X and Variax Workbench HD Editors: The apps launch and are functional, but they have special characters in the menu toolbar where the app’s name should be. This only happens on the first run of the app. Driver Issues: Incorrect driver version is displayed in Control Panel (TonePort and POD HD) Unable to select Sample Rate/Buffer Size in Standalone apps (Helix/POD Go used with Metallurgy and SVT Suite) POD Farm, Amp Farm and Echo Farm Continue to Work in Rosetta Mode: Starting with Big Sur macOS 11, Apple introduced Rosetta v2, which allows applications to run in an emulated mode. Rosetta runs automatically with our software that is NOT a plugin. To use Rosetta with our plugins, locate your DAW in the Applications folder. Use command ⌘+I and check the “Open in Rosetta” box. You may have to rescan your plugins afterwards. Legacy System Extension Warning After Updating to Sequoia: Anyone who updates their system to Sequoia will be greeted with the same one-time alert that Line 6 users experienced while updating to Ventura or Sonoma. No action other than clicking "OK" is needed.

Unfortunately, production of the Lithium-Ion battery packaged with the JTV, Shuriken, and Variax Standard has been discontinued by the manufacturer. For US/Canadian/EU/UK customers, although it is not an official Line 6 part, we’ve found that the Cameron Sino battery model CS-LNE100SL works as a generic replacement to the original Gen 2 Variax battery. Performance may vary between units. This battery can be found with a Google search at multiple online retailers, but for simplicity, here is the Amazon link: https://www.amazon.com/LIONX-CS-LNE100SL-Standard-Shuriken-98-034-0003/dp/B0CGRT3K8X Model Number CS-LNE100SL in detail:

Line6ers, We've come to the point where Line 6 Monkey will no longer be available. There's a server issue that has rendered it unusable. Additionally, making it work for products that we no longer make or support is no longer feasible. Until we completely remove Monkey from our Downloads page in January 2025, we have a workaround that will allow you to use Monkey: Download and install Line 6 Monkey (Windows) from line6.com/software. Download the firmware you want to install from line6.com/software. Download your device's drivers from line6.com/software and install them. Launch Monkey. Click on the Monkey icon in the upper left and select "Diagnostics…". Click OK to the window that opens. In the Explorer window that appears (C:\Users\yourname\AppData\Roaming\Line 6\Line 6 Monkey), remove any .cfg file that may be present. Copy the attached "default.cfg" file into the above location. Quit Monkey. Power your device. Relaunch Monkey. You'll know this change worked if you can see a full list of devices to update. You should now be able to connect your device to Monkey and perform an “offline” firmware installation. When you click on "Firmware", then the "Update Selection" button, point Monkey to the location on your computer where you downloaded your device's firmware, such as your Downloads folder or your Desktop. If you run into trouble, you can always reach our support team at www.Line6.com/company/contact. We expect the workaround to work on macOS 10.14 and earlier, since that was the last one to support 32-bit apps such as Monkey. "Diagnostics" is in the Line 6 Monkey menu. default.cfg

Please see the information below if you experience any issues when updating your Relay G10TII transmitter. If a transmitter has a very low battery state, please make sure to charge it for several minutes before updating the firmware. If an update is attempted on a discharged transmitter, it is possible the update process may fail and may then require repeated attempts to recover. If a transmitter has a very low battery state, it may not always charge correctly upon its initial docking. Please make sure that after inserting the transmitter, you check after another minute elapses to make sure its LED is still indicating flashing red (or flashing green or solid green). If the LED is not indicating after a minute, then the transmitter is likely not charging due to a very low battery state. In this case, it may be necessary to un-dock/re-dock the transmitter repeatedly in the receiver device before it resumes charging correctly. Transmitters that are very discharged can be a special challenge with respect to updating, as they may initially be “stubborn” when attempting to charge. For this reason, it is important for the user to make sure that the transmitter that is to be updated has at least a small amount of charge before initiating the update. To ensure this, before updating, a user should dock the transmitter in the receiver device and wait for a period (at least one minute) to observe that the transmitter LED is continuing to consistently flash red (it is of course, also okay if the transmitter is flashing green or solid green after that minute, as those LED states indicate a sufficient level charge). On the contrary, if the transmitter LED is not giving any indication (either flashing or solid) after one minute has elapsed after docking, this may imply that the transmitter is very discharged. In such a case, it may be necessary to undock/redock the transmitter again (perhaps multiple times), until its LED begins to flash consistently and continuously while docked. Please note that in some specific cases after a firmware update has already failed, the transmitter LED may indicate a very faint red or amber color. In these cases, the transmitter may not flash when docked (until after a successful firmware update has been completed). Furthermore, if a transmitter has both failed an update and has a very discharged battery, it may require several attempts to successfully update again. Also note, that if an update fails, the user should always undock the transmitter and disconnect the receiver device from the computer before reconnecting the receiver device and re-docking the transmitter to try another update attempt. If a firmware update of the G10TII fails, recovery may require one or more attempts and may depend on the situation. For example, if a transmitter was very discharged prior to attempting an update that failed, the recovery process may be more challenging than if an update had failed due to other reasons, such as accidental disconnection before completing the update.

When attempting to update the TBP516G transmitter using Windows, some users have reported that the device either does not establish a connection via USB, or loses the connection during the update. It is worth noting that Windows supplies the driver for this Relay device. There are two scenarios where the Relay device is not recognized by the updater app after connecting via USB: the updater is launched before the Relay device drivers have finished installing. This may occur more often on slower computers, computers that already have several open windows or processes, or with machines that have a slower internet connection. the "Driver not successfully installed" message appears. In this case, click "Change settings" then choose "Yes, do this automatically (recommended)" in the Device Installation Settings dialogue box, then select "Save Changes". In the event the "Driver not installed" message box is not present, you can navigate to Device Installation Settings using the following steps: Click Start, type "devices and printers" in the search box, and then click Devices and Printers. Under Devices, right-click the icon for the computer, and then click Device installation settings. Choose "Yes, do this automatically (recommended)" and select "Save Changes" button. After changing this setting, remove the USB cable, then insert it again so that Windows can detect the Relay device and install the driver for it. It is possible to see the Relay device update fail shortly after it starts. This can occur if one of the Relay device drivers has not finished installing before you initiate an update. In this case, the updater will typically display that the firmware version is unknown. The workaround here is to wait until the driver completes installation, or disconnect the USB cable, reconnect it, then start the update again. Lastly, it is worth noting that some USB cables are charge-only, so a change in cables may help. Also, trying all ports and even a different computer may resolve the issue, based on various USB port configurations.