datacommando

That would be a very good point, but the same message occurs if you try to upvote anything in the Catalyst, or POD/Firehawk sections of IdeaScale. As the message states “Community is set to Read Only” it would seem to be throughout the site. The “Contact” menu button at the bottom of the page simply gives an email link to <sdevino@line6.com> which I intend try now. EDIT: My email to the listed contact was bounced by the mail sever as undeliverable - very efficient!

Hi, Hmm…? Something very odd going on with the IdeaScale at the moment, because a couple of people have reported that they had found that trying to “upvote” a suggestion did not register. In fact, trying to vote brought up this message:- Community is set to Read Only. Any update operation is not allowed. I’m not sure what is going on there, and I’m not even sure who should be responsible for the maintenance of that site. I will have a scout around for any other reports of this issue and see if I can find a way to report this situation. Thanks for advising the current status.

Hi, As you may have realised, since this thread had no previous response, there are no Line staff here and only very occasionally do they visit these forums - See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums” The best thing to do in this situation is to contact Customer Service at make them aware of the problem. Hit the “SUPPORT” menu at the top of this page then the “Contact Support” icon on the next page. Hope this helps/makes sense.

Hi, This has been mentioned in these threads back in November. BTW - your link didn’t work the first time that I tried. If it still glitches try this: https://helixcabupgrade.azurewebsites.net Previous posts here: ;-)

Hi, That's interesting to know, because I didn't realise that this option wasn't available on the smaller units. My helix floor tuner accepts inputs from Multi, Guitar, Aux, Variax, Variax Mags, Mic, Return 1, 2,3 and 4, Return 1/2, Return 3/4, S/PDIF, USB 3/4, USB 5/6 and USB 7/8, but I guess that's what you pay for with the bigger box. Possibly size constraints are the reason it's not part of the HX units. You really need to post this request to IdeaScale. As there are no Line staff here and only very occasionally do they visit these forums - See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums” This link is where you need to go to have any hope of it been seen by anyone from Line 6: https://line6.ideascale.com/a/index Before posting any new ideas, please do a search to see if it's already been listed. Multiple requests for the same thing will thin out the votes. Also, post your ideas one at a time. Many users don’t vote for combined suggestions. You should use this thread to let other users know what your suggestions are, with links to IdeaScale, so they can vote on it if they wish. https://line6.com/support/topic/14497-helix-ideascale-community-submissions/ Hope this helps/makes sense.

I have the same message as "PierM", even though there are several results listed from different users :- Community is set to Read Only. Any update operation is not allowed. I initially thought that maybe they were locked because the idea was "In Review", but it seems not. No votes are being added.

Hi, An audio driver is a piece of software that enables your computer operating system communicate with any audio devices you have connected, for example - sound cards, speakers, headphones etc. As Helix Native is a plug-in component (VST, Audio Unit, whatever) in the audio workflow of a Digital,Audio Workstation, the driver enables it to communicate with the outside world, i.e. your ears. Drivers are an often overlooked important part of your set up. Google “what does an audio driver do?”, or “what is an audio driver” for a little more insight. Hope this helps/makes sense.

Hi, In any of the HX series of products the settings should be identical. The available harmony interval settings for the Simple Pitch block range from -24 semitones to +24 semitones. If you are not able to select this anything within this range, you may have a glitch in your firmware. You could try a Factory Reset, and failing that, a re-install of the latest firmware. If you are trying to do this using HX Edit, then I also suggest that you ensure that you are using the correct version - the latest release on November 29th, is version 3.51. Hope this helps/makes sense.

Hi, I agree that the installation process should be improved in some respects, and people still had problems even when using the “old” Line 6 Updater. Although, it does seem to me that quite a few of these “bricked my Helix” situations occur when people deviate from the prescribed installation method. I would attribute many of these events to what is know as “Hanlon’s Razor quoted in Murphy’s Law Book 2. I’m not entirely sure that “defensive design” would totally solve this as there is always going to be someone who thinks they can go it alone. As noted by Douglas Adams in his book “Mostly Harmless” - “a common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools". Agreed, but as we are only too aware - Line 6 staff are conspicuous by their absence within these forums - check the Helix Native section where the very first post is a sticky notification of the release of Native 1.50 from 2017. Yeah, right - it may be a long wait for anyone who can administer these areas to actually get around to doing it. These forums that are hosted on the Line 6 website are essentially ignored by their employees. You would need to go to The Gear Page to attract their attention, or maybe, the Facebook “family” group. I would have expected that the owner’s manuals for the entire product range could contain a more precise set of written instructions regarding the installation procedure rather than the single simple paragraph that has been included. Having said that, it also appears to me that many, many people buy these high tech modelling devices and yet fail to consult the user manual, so possibly that would also be ignored as much as every other area. ;-)

This should stop you scratching your head - from the v3.50 Release Notes - the reasons are explained here: New Cabs and IRs now use 66-80% Less DSP Helix Floor, Helix Rack/Control, Helix LT, Helix Native, HX Effects [IRs only], HX Stomp, HX Stomp XL Due to further improvements to Helix Core, new Cabs and 1024-point IRs use roughly 66% less DSP as older Hybrid cabs and IRs in 3.15 and earlier versions. A new Cab > Dual block uses less DSP than a single Hybrid cab block and the new IR > Dual block uses less DSP than a single IR block in 3.15. 2048-point IRs use roughly 80% less DSP, although they still use a lot of memory, so they're still limited to one instance per path. NOTE: Older Hybrid cabs use the same amount of DSP as in earlier firmware. The important bit is - “they still use a lot of memory, so they're still limited to one instance per path.” Hope this helps/makes sense.

Hi, You didn’t provide a link to the video that you watched, but this is the official Line 6 video featuring the Helix LT. It doesn’t mention the Marshall JCM 2000 specifically, therefore if you have followed this video and you still have issues, maybe best to follow the advice given by @HonestOpinion in the post above, and contact Marshall directly for more information regarding their switching system. Hope this helps/makes sense.

Hi, Essentially you’re correct in that statement, but some people do use Helix Native for live performance very successfully. It appears to me that you have chosen the wrong tool for the job of controlling MIDI within your DAW. The Monogram Creative Console is a multi- headed beast, used by photo and videographers and I have also seen it used by at least one highly respected soundtrack composer. It can write the required automation to control your audio signal, but it should be regarded more as a mixing tool. You should be able to switch between various effects, and as in your example - bypass a volume block and engage a wah block, but as the controller device is operated manually you would have to stop playing to hit the Monogram button assigned to that function. Once you have turned off the Vol block and now want to use the Wah in real time - oops! You have to now use your hand to manipulate a knob or fader to create the treadle effect, provided that the function is mapped via MIDI. This is precisely why guitar players use their feet for EXP pedals and to switch things. You have decided that that is not what you want and therefore you are stuck in this situation. If you really do intend to leave your HX Stomp in the gig bag then you require a MIDI controller that you can work with your feet to achieve the desired results. Many people opt for the Behringer FCB1010 to do the job. Although, having said that, it appears that you don’t want to get into the necessary part of using a controller system, which requires you to map MIDI functions to control various parameters within the DAW and Native. In your comment you say, “It seems to me that this is a bug”. - this is from page 8 of the HX Edit Pilot’s Guide. ”The Helix Native plugin does not utilize any hardware-based bypass, footswitch or EXP controller, Variax or Powercab parameter assignments, or Command Center assignments that may exist within HX Edit-exported presets. Any such assignments that are supported only by Helix/HX hardware remain intact within your presets, but are essentially ignored by Helix Native.* Snapshot and applicable MIDI In type assignments, however, are supported in both Helix hardware and Helix Native plugin.) Helix Native plugin includes its own functionality to create plugin parameter - Automation Controller type assignments, which are similarly ignored when Helix Native presets are imported into the HX Edit application.” Erm… no, probably not a “bug”, more a misunderstanding of how the thing was designed to work. Native is the software brain of the Helix, but obviously it lacks the physical connections of the hardware units for Send/Return, FX loops, the Looper functions etc. These are things that either have to be worked around, or worked with. Maybe you should take a deeper dive with the MIDI operation of your Monogram CC, and the MIDI Learn within your DAW, but I’m not convinced that it the best thing for what you’re wanting to do. I have tools to do the specific job I need them to do, for example my Behringer XTouch can fully automate audio mixing and control all my plug-ins during mastering, and my my Arturia KeyLab61 can communicate and control any function of my soft synths, samplers and drums within Logic Pro. Hope this helps/makes sense. HX Edit Pilots Guide: https://line6.com/data/6/0a020a3f103516363ef9986002/application/pdf/HX Edit Pilots Guide 3.50 - English .pdf Helix Native Pilot’s Guide: https://line6.com/data/6/0a020a4039926363ef079d156/application/pdf/Helix Native Pilot Guide 3.50 - English .pdf

Hi, I'm not entirely sure that there could be a compelling reason not to follow the instructions. The process of updating will reset the Globals to default and the reboot/rebuilding presets is there to ensure that the presets are brought into line with the current firmware. This must be more relevant when there has been serious changes to the Helix Core. I have always been a rebellious type of person, but anyone who decides to ignore large sections of the "How to Update" instructions and then has issues that they describe as "bugs"... well, there is no help for them. As you have pointed out, after the update is complete and everything seems to function as expected, then you can be selective about when gets reloaded to the hardware. It's not complex and for most users it is a relatively pain free process. Ignore the rules and it becomes yet another "update bricked my Helix" post.

Hi, This is the probable cause of your issue. The Release Notes for the Firmware Update specifically states the factory reset, and restore from backup, are a required part of the update process. The reset/restore are essential to ensure your presets are fully compatible with the new firmware. This is even more important with the v.3.50 firmware as there were significant changes to the Helix Core. Hope this helps/makes sense.

Hi, As of today the most recent HX Edit is v3.51, and the firmware still remains at v3.50. When you installed the latest firmware v3.50 firmware did you follow the release notes instructions to make a back up and reload your presets and global, settings? If you neglected to do this, then you may have issues because your presets may not have been updated to the latest Core system format, and/or your Global settings have not been installed, and gone back to the default settings. Looking at the error code, my best guess would be a corrupted preset. Hope this helps/makes sense.

Huh? What is this effect supposed to be? Your attached file is a .php generic nothing. Please advise.

Hi, I have to concur with you about this. The OP here also commented in a parallel thread regarding a failed EXP pedal on an LT. The other thread starter mentioned that it was a pre-owned unit and when he bought it the guy told him the pedal was malfunctioning. After it appeared to be working once more, he says that he did the 3.50 update and the update broke his expression pedal. You couldn’t make this stuff up. If the Firmware was physically damaging specific parts of the hardware, I would seriously expect the internet to be alive with complaints. Some of the stuff that gets posted in here is beyond belief.

Here ya go - some videos from a few guys who know how to get a decent tone from a Helix. Steve Sterlacci:- Jason Sadites:- Jon Kaneshiro And this:- They should point you in the right direction. Hope this helps/makes sense.

Hmm… not sure as to what might be causing this as the Mac compatibility is shown right up Ventura. All I can tell you is that it works fine on my Mac running Catalina. There is a thread on the Helix Native area of this forum where a guy had a problem with Native after using Migration Assistant. He posted an uninstall and re-install routine he got from Line 6 Support that my be worth trying, just in case something went screwy on the update. Give it a shot - no guarantees, but what’s to lose? Hope this helps/makes sense.

Hi, You say that you followed the instructions as per the notes. That is strange, because Release Notes for v3.50 state that you should perform the Factory Reset routine after the installation of the new Firmware. Whereas, you say: -"I did the reset to factory defaults, then installed the 3.5." The reset is performed after the update to bring the onboard presets up to date with the current format. You should notice that if you reload your back up files and power cycle your Stomp, it will run through the "Rebuilding Presets" procedure. If you have not seen this happen, it is quite possible that your update did not work correctly. If you're still having problems with your HX Stomp, you could try a re-install of the firmware. Go here and follow the step by step instructions to the letter. Hope this helps/makes sense.

Hi, I have only just now seen your post - If you are still having problems, go here and follow the step by step instructions. Hope this helps/makes sense.

Hi, Not sure what difference the 35th anniversary might make, but if you go to CustomTone, select Helix from the menu and type TOTO into the search and it brings up a list like this one: https://line6.com/customtone/search/?submitted=1&family=helix&search_term=TOTO You are actually better off trying to create your own presets that with work with your guitar and listening environment. Hope this helps/makes sense.

Hi, If the suggestion from @silverhead, in the post above, doesn’t fix it for you - go here and follow the step by step method. Hope this helps/makes sense.

Hi, From your profile it appears that you are fairly new to the Helix (HX Stomp XL), which makes me ask, "When you say that you cannot discern differences between the Heir Apparent Overdrive, Boost and Distortion settings, do you mean that you could previously hear something change and now you can't, or is it a situation in which you have just tried these effects and find it difficult to hear a difference?" . The reason I ask is because, the tonal differences can be somewhat subtle unless you know what to expect. Here's a video about the Heir Apparent effect and its settings. check it out and if possible follow along from the video (@6.40) and create the same signal chain to see and hear the changes in tone. Note: The Heir Apparent block in my Helix floor works exactly like the one in this video. If your HX doesn't create the same tone then there maybe a glitch in your updated firmware. Hope this helps/makes sense.

Yep! That would be me. "Seriously? Is this a joke?" Hmm... Yes it is! I have been around here long enough to be able to spot when someone, especially "rd2rk", sticks a whole bunch of "winky faces" across the bottom of comment it's intended to be taken as light hearted.