datacommando

Hi, AFAIK, The fault appears to be with Safari. It has been noted many times on the Apple forum, some have offered a possible solution of flushing the caches in Safari, but it didn’t work for me. It has been going on for a long, long time and is way beyond just being irritating. Solution, avoid Safari until Apple get their act together - if Chrome works, use that, or FireFox, or any other web browsers that doesn’t glitch the audio playback. It makes life a lot more bearable. Hope this helps/makes sense.

Hi, O.K. It now appears that this is essentially a GUI issue with Multitracker, not the Helix, consult with the designers of the app. “This is totally an aesthetics thing.” Has anyone ever told you that you’re weird? ;-)

Oh, no problem. It’s just that you seemed a little perturbed that the missing plastic strip indicated some sort of major defect - you did state: “I am thinking I may have recieved a b stock or refurbished unit.” Ye gods, you have been duped and sold a lemon. Nooooooooo! Possibly one of those evil nasty Fractal using people stole the plastic just to screw up your enjoyment of Helix. My point was - missing plastic doesn’t change the sonic output! Duh!

Hi, Shock, horror, flee for your lives! Does the lack of plastic over the scribble strips make it sound worse than one that has the the scribble strips covered? Didn’t think so!

Hi, If you followed the instructions about updating your firmware to v3.50, then you would have made a back up of the presets that were already in your Helix. Do a restore from backup to load the missing "Dream pop lead" and the "Jazz 2 me", then save them (and any others you may require) as individual presets. You can the load them to whatever slot you wish. Simply a process of file management and file juggling. Always work on a copy. Hope this helps/makes sense.

Hi, Here’s a link to a couple of videos from about 7 years back. Have a listen to what Dale Wagler (Line 6 senior industrial designer) has to say about the Helix, from 1:36 to 2:40, on this video. https://youtu.be/gQbQtPeD7NQ Even better have a look at a Helix getting a real kicking on this one from 0:26 https://youtu.be/u38HcVMHZ-M Hope this helps/makes sense.

Hi, First point - yes it’s not unknown. Second point - I’m not going to remind you, only to say lots of people do gig without issue. Maybe you are charged up with to much negative energy! Anyhow, here’s a copy and paste from way back last year (because life is to short to keep typing the same reply). Hi, This occurrence has appeared a few times in this forum, and the best guess seems to be a corrupt preset. In the “Search” option on the top of the main page type “8212” and hit return to see how many instances pop up! Here’s one from 2019:- Hope this helps/makes sense. Oh, also note - it seems that this is likely to keep happening until you find the corrupt preset - just remember the HX Stomp XL is a computer much like your Mac. Sh!t happens, files can become damaged even in the best maintained system - Fail Safe - always work on a copy, always have a backup plan. You do have a backup, don’t you?

You didn’t say what hardware you are using, but nope, everything as it should be on my Helix Floor in all three modes.

Hi, I’m not entirely sure about this “loop” that you mention. If you are using Multitrack for sending MIDI to the Helix those are completely separate from the audio. Your Helix can send and receive MIDI and audio over USB, but if those audio channels are not being used, then no audio will be sent to the Helix. Your Helix is designed for receiving USB 1&2 as a default for jamming along to YouTube videos, backing tracks etc. That incoming audio on 1&2 bypasses all the Helix effects and is sent directly to the audio out of your hardware (1/4, XLR, etc.) plus the headphone jack socket. If you’re jamming along to the stereo out of your iPad, the MIDI Commands can be used at the same time to switch various options of the preset your guitar is using without changing the audio from the iPad. If you are monitoring the output of the Helix by sending the audio back into you iPad and into Multitacker, then you will probably be getting a loop back which is definitely not advisable. To avoid damage to any of you equipment please consider all the routing options and become familiar with how this stuff works. I have locked up the studio until Monday, therefore I’m unable to delve any deeper into this just now, but I am about to download the Multitracker app to allow me to check this thing out. For the moment I would suggest that you need to check the Helix 3.0 Owner’s Manual - Page 63 - Global Settings > Ins/Outs and Page 65 - MIDI/Tempo. Hope this helps/makes sense.

Precisely - the presets are in differently named folders. The names are different one is “USER” and that is the path the Native will follow and show what is in that folder. If you have created new folders named “SETLIST”, unless you have added your own preset creations into those folders there will be no presets to list. Basically, you have changed the default folder names and navigation path, so now Helix Native doesn’t know what should be in there. Confused? Well it seem that Native is and so are you! If you wish to populate the “SETLIST” folders with your own stuff, then simply load your custom presets into HX Edit and drag and drop them into the folders in Native. See Helix Native Pilot’s Guide - page 24 - Importing & Exporting Setlists > Changing Setlists > Renaming Setlists. https://line6.com/data/6/0a020a3f1371863910ac7602ba/application/pdf/Helix Native Pilot Guide 3.50 - English .pdf Hope this helps makes sense.

No problem, and as you can see in the video the guy is using his SM7B along with the Audix-T50K into his HX Stomp perfectly well. That should solve the problem of having to switch audio interface drivers. Give it whirl. Just stick into the guitar in from the converter. Here’s another video from a guy using his guitar and a mic into his HX Stomp simultaneously. Hope this helps/makes sense.

Hi, Oh, yes it does have a Mic Preamp, check the Studio Tube Preamp (based on a Requisite Y). You could use one of those £25 “Z-Changer” impedance transformers to take your mic XLR to one of the 1/4” Return Jack sockets to use as the input. Set the Return block before the preamp, then possibly a compressor, EQ and reverb - that should give you a basic vocal path out of the LT. You could try this without the transformer first to see if you really need one, - you may get away without. Once again you didn’t say what type of microphone you have and want to use, because you have to realise this won’t work with any mic requiring phantom power. Here ya go - here’s a video of a guy using one of those AUDIX transformer gizmos, to get his Shure SM7B mic into his HX Stomp where he adds the Studio Pre and the LA Studio Comp. Good enough? Again - see the Helix LT 3.0 Owner’s Manual - page 65 - Global Settings>Ins/Outs for info about the Send/Return functions. Hope this helps/makes sense.

Hi, As you say that you are a relatively new owner of the Helix LT, there are a couple of points to note here. The Helix LT is a perfectly serviceable audio interface and quite capable of capturing the audio output from your guitar and turning it into a fully processed stereo signal that can be recorded by whatever your choice of DAW on USB 1&2. At the same time the Helix LT can simultaneously set to send a dry mono guitar track via USB 7. (See Helix LT 3.0 Owner’s Manual - page 69 - USB Audio). As you are already aware the LT hardware model is not designed to specifically handle a microphone input for recoding vocals (but not impossible). That covers both of your first and third bullet points, ignoring your saying - “not interface”, because like it or not that is part of the Helix LT design. Added to the fact that as a new owner of the LT you should be eligible for a discount on purchasing Helix Native which allows you to “re-amp” the dry signal from the LT. O.K. Your second bullet point is you want to continue to use the Behringer UMC204HD. No problem, because your LT has no dedicated mic functions, use the U-Phoria simply for recording vocals. I would guess that recording vocals separately to the guitar track would be a good move. If you really are completely happy with Uli Behringer’s box of tricks for capturing audio, you could consider disposing of the 2 channel model and grab a UMC404HD, which would allow you to record the LT processed stereo output, plus by adding a Send Block first in the signal chain, you could simultaneously tap off a dry mono feed into the Behringer and use the forth input for a mic. I realise you said you are new to the Helix LT, but I would seriously recommend that you experiment with it for a while. That way you will figure out how to control volume levels without using your foot. If you have issues with the headphone cable “going under my desk and being awkwardly placed” - try a longer cable, or change the awkward positioning. Finally, keep on using the UCM204HD for mic inputs. Also, you didn’t say what your computer, operating system and DAW you’re using. If it’s a Mac, you have the ability to create an aggregate audio I/O setting to switch between your devices. If it’s Windows you may have to do a little more jiggery pokery to use both the LT and the 204. Note: I have a Helix Floor via USB to my Mac running Logic, therefore the microphone input is not a problem, although I do have a UCM204HD simply as a fail safe backup box if needed as a “get out of jail free card”. Hope this helps/makes sense. https://line6.com/data/6/0a020a3f18374611d5dffd3a45/application/pdf/Helix LT 3.0 Owner's Manual - Rev D - English .pdf

Hi, You can load whatever presets you wish, as long as they are compatible. You can even drag and drop presets from HX Edit. See Helix Native Pilot’s Guide 3.51, page 14 - Preset Compatibility - Loading vs. Importing Presets into Helix Native. Find the guide by clicking on the icon of a question mark in a circle in the lower left of the status bar of Helix Native. Hope this helps/makes sense.

Hi, I’m not quite sure that I fully comprehend the issue here? Your Stomp,can do it and you also have a MC6. If you’re using your HX Stomp to record into your DAW, you can capture the fully processed signal from your guitar on USB 1&2 along with a dry unprocessed signal available on USB 5&6. The dry can then be reprocessed through whatever setting you choose in Helix Native. You could choose to use Helix Native to it’s full power by turning off Hardware Compatibility Mode which expands the power up to and beyond that of a full Helix. Further to this, once you have the dry signal and run it through Native, you can either punch in the required button push manually on the fly, or add an automation track to send the MIDI CC to turn the effect on or off when needed. Check this article https://line6.com/support/page/kb/recording/helix-native/helix-native-midi-operations-in-a-daw-r900/ Also, there are videos, about controlling Native via MIDI (this guy uses Ableton, but the principle is the same). https://youtu.be/sgZeMznMBFA Check out the Helix Native 3.51 Pilot’s Guide, page 56 - MIDI Bypass and Controller Assignments. Find it by clicking on the question mark in a circle icon in the lower left of the status bar of Helix Native. Hope this helps/makes sense.

Well, what a surprise, and they would be wrong in thinking that it would match! If they are not using the exact same guitar, strings, technique, play back system, monitors and listening environment what do you think it would sound like? Exactly - Certainly not a match! Oh, yeah, and I have been using Line 6 stuff since the Kidney Bean POD, via the XT Live and HD500 Get real, breathe deeply, relax and rethink! Hope this helps/makes sense.

Hi, AFAIK There is no such thing as “accidentally switched off”, and I have been around here quite a while! If you have a failed update - go here and follow the instructions to the letter! Hope this helps/makes sense.

Hi again, Seasoned expert? Well, that depends. I come from way back in the days of reel to reel tape recorders, then I started to play around with MIDI sequencing on Atari ST computers, before moving on to the Yamaha CX5 MkII MSX music computers, before ending up using various Macs and Logic in the late 1980s. I have used all sorts of stuff to get audio into computers, Lucid Tech, M-Audio Audiophile, Focusrite Saffire, Line 6 POD and even the cheapo, cheapo (spit) Behringer U-Phoria. Never ever been in a position to throw in excess of two grand at an audio interface that - “I find the amount of technical terms in the manual to be very confusing.” Ye gods! Yep, you’re correct about being able to stick the output of your Helix LT into the XLR input on the UAD Apollo 8, or even the input your guitar direct and record straight into Logic. That should be easy, but if you stick the UAD Console gizmo in between then that is a whole different kettle of fish. Best advice at the moment is to read, study and inwardly digest all the information about your Helix LT, Helix Native and the Apollo 8 before diving in at the deep end - or even the shallow end. This can be either complex or simple, depending on how you approach it. Let’s face it you ain’t Maverick and you would not attempt to fly his jet without knowing the basics. I found this which may help, but as I don’t have access to an Apollo interface I have no idea about this Console system and how it helps or interferes with what you are trying to achieve. Check video. I would be tempted to start small. First get the LT to record into Logic with just the dry audio via the XLR connection and bypass the Console thing. Once you can capture a straight guitar signal, then you can route it through HX Native. When that becomes second nature, then you can expand into all the bells and whistle of the bolt on bits that come with your Apollo. If it was me starting out and I didn’t understand the “technical terms”, then I would stick a USB directly from the LT into the Mac and take the Apollo out of the picture for now. Someone once said - KISS! Hope this helps/makes sense.

Hi, Seems to fully functional to me - double check you really are logged in. https://line6.ideascale.com/c/campaigns/225/stage/all-stages/ideas/unspecified Hope this helps/makes sense.

Hi, As noted in the post above from @silverhead the way to set up Helix Native is described in the HX Native Manual, but nothing in your post is very clear on how you currently have this stuff hooked up? You state - "plug my guitar into Hi-Z". - O.K. fine, but the Hi-Z input of what exactly? Then you say - "The only way I can get signal is using HX Edit routing through MIDI and then to Native". Huh? Why the hell would anyone want to do that? It's madness. Helix Native is an AU Plug-in and works perfectly well in Logic. Simply take your audio signal in to a track with Native running as a plug-in is how it works. Then you say - "when I try to record with my Helix LT connected via XLR". Once again, the XLR of what exactly? By far the simplest way to deal with this is to hook up your LT via a USB cable to your Mac, then fire up Logic and select the Helix LT as the Audio Interface and have the audio input to Channel 1 set to receive USB 1&2 to record the stereo fully processed signal, and a second mono audio channel set to receive USB 7 to record the dry unprocessed audio from your guitar which you can then re-amp through Helix Native. There is a section on page 69 of the Helix LT 3.0 Owner's Manual regarding how to configure USB audio with a DAW. https://line6.com/data/6/0a020a3f18374611d5dffd3a45/application/pdf/Helix LT 3.0 Owner's Manual - Rev D - English .pdf I have been using my Helix Floor as a USB Audio Interface into Logic on an almost daily basis since 2015 and using Native in Logic since it's release in August 2017, without any hassle. Help us to help you by providing as much useful information as possible, because so far it's not great! Hope this helps/makes sense.

Hi, First up, in here, you are preaching to the converted - There are no Line staff here and only very occasionally do they visit these forums - See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums” If you think that having the 3.15 Update pinned is bad, then go across to the Helix Native forum where the top pinned post is for the Helix Native 1.50 Release Notes last updated by Digital Igloo in January 2018. The place where Line 6 staff hang out and sometimes respond to posts is over on The Gear Page (Digital & Modeling Gear) or the Facebook Helix Family group. As for notification of the v3.51 update to HX Edit and Helix Native, regular forum contributor @HonestOpinion posted this on December 2nd 2022. I realise that it seems like Line 6 just don’t care about these forums, but they have been rather busy providing some pretty slick updates to the HX range of products. Hope this helps/makes sense.

Oh, damn! That quote not only reminded me of Dragnet, but also this! Happy new year! Start with a smile!

Hi, You seem to be a little upset, but you’re not very clear in describing the situation. I understand your annoyance with this situation, but when seeking assistance from other forum members (we are not Line 6 staff and they seldom show up in here), it helps to know exactly what your computer and operating system is. You say that that you have managed to successfully update your LT to v.3.50 firmware, and than say not only have you “lost” HX Edit, you also have a “non working processor”. Firstly, if you followed the update procedure precisely, then you should have a fully functioning version of HX Edit v.3.50 (or even better v.3.51) installed on your computer, because, that is what you use to install the latest firmware. Then you said that “holding down the middle bottom 2 buttons doesn’t do crap”. Hmm… well those two buttons should be held down while turning the power on to your Helix LT. Just pressing them does zip, zilch, zero - plus that button combination is for Resetting the Factory Presets, Global Presets and Clearing the IRs. If you have failed to update your hardware correctly, or are having other serious problems with the firmware update follow this link and follow the directions to the letter. Hope this helps/makes sense. EDIT: You don’t seem to have much success with this stuff, because I have just realised you are the same person who posted a similar thing a couple of years back! Hmm… yeah, right! Maybe you could find a 15 year old kid to do the update for you.

Hi, Did you realise that you have posted a response to a thread that went into a coma in 2019. In fact the thread is so old that my earlier July 2019 reply links to the previous incarnation of helixhelp.com which you mention. Hope this helps/makes sense.

Hi, The SSD issue has been noted many, many times over the past couple of years in these threads. Are you absolutely certain that the SSD is definitely not the cause of the problem. See the comment from “Camelot_One”. Hope this helps/makes sense. EDIT: You just be me to the reference post!