MarkeG Posted March 24, 2018 Share Posted March 24, 2018 Trying to figure out why my rack tuner stopped working after updating from 2.53 to 2.54 ? I have the rack tuner plugging into send 1 on the Helix and the helix tuner output set to send 1/2 and not getting any output tested outputs 3/4 not working also but when I plug directly into the tuner working fine Any help would be appreciated Sucks being new to Helix Quote Link to comment Share on other sites More sharing options...
rd2rk Posted March 24, 2018 Share Posted March 24, 2018 Me too!!! I have the floor model. They fixed the S/PDIF problem and broke the tuner! AARGH!!! Quote Link to comment Share on other sites More sharing options...
MarkeG Posted March 24, 2018 Author Share Posted March 24, 2018 Wow glad its not just me thought for sure I was doin something wrong Any work around or solution ? Quote Link to comment Share on other sites More sharing options...
plexi71 Posted March 24, 2018 Share Posted March 24, 2018 I opened a ticket yesterday for this. Line 6 answered very quickly, they will check. Quote Link to comment Share on other sites More sharing options...
MarkeG Posted March 24, 2018 Author Share Posted March 24, 2018 I already went back to 2.53 and instantly the problem is gone so definitely its a issue with 2.54 Quote Link to comment Share on other sites More sharing options...
wilkinsi Posted March 24, 2018 Share Posted March 24, 2018 Well, this is odd, because the tuner in my Helix Floor is working. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 24, 2018 Share Posted March 24, 2018 4 hours ago, wilkinsi said: Well, this is odd, because the tuner in my Helix Floor is working. I think they're talking about using an external tuner, and a new problem with the tuner output routing in v2.54. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 24, 2018 Share Posted March 24, 2018 9 hours ago, MarkeG said: ... I have the rack tuner plugging into send 1 on the Helix and the helix tuner output set to send 1/2 and not getting any output . I wonder if your tuner is set to Mute, and perhaps that blocks the Send outputs? I know it blocks the XLR and 1/4" outputs - that's what the Mute button is for. Perhaps when Mute is on only the internal Helix tuner is getting the signal? Quote Link to comment Share on other sites More sharing options...
plexi71 Posted March 24, 2018 Share Posted March 24, 2018 8 minutes ago, silverhead said: I wonder if your tuner is set to Mute, and perhaps that blocks the Send outputs? I know it blocks the XLR and 1/4" outputs - that's what the Mute button is for. Perhaps when Mute is on only the internal Helix tuner is getting the signal? 9 hours ago, MarkeG said: I have the rack tuner plugging into send 1 on the Helix and the helix tuner output set to send 1/2 Quote Link to comment Share on other sites More sharing options...
MarkeG Posted March 24, 2018 Author Share Posted March 24, 2018 7 hours ago, silverhead said: I think they're talking about using an external tuner, and a new problem with the tuner output routing in v2.54. Right the Helix built in tuner is working tuner output routing is the problem Looks like a confirmed bug in 2.54 rolling back to 2.53 instantly fixes it Quote Link to comment Share on other sites More sharing options...
rd2rk Posted March 24, 2018 Share Posted March 24, 2018 Unfortunately, rolling back to 2.53 UN-FIXES the S/PDIF dropout problem. OK if you don't use S/PDIF, not so much if you do (I do!). Hope they fix it soon. Or, they could eliminate the NEED for external tuners by fixing the D@#$%d Helix tuner..... Quote Link to comment Share on other sites More sharing options...
plexi71 Posted March 24, 2018 Share Posted March 24, 2018 3 minutes ago, rd2rk said: Or, they could eliminate the NEED for external tuners by fixing the D@#$%d Helix tuner..... Yep, I tried to clone my polytune with the offsets but I couldn't get close enough to consider getting rid of the TC. I use a volume pedal block on every preset, so I could add an "always on" send block for the Polytune but most of them are allready full. Quote Link to comment Share on other sites More sharing options...
MarkeG Posted March 24, 2018 Author Share Posted March 24, 2018 1 hour ago, rd2rk said: Hope they fix it soon. Or, they could eliminate the NEED for external tuners by fixing the D@#$%d Helix tuner..... Right I totally agree here Quote Link to comment Share on other sites More sharing options...
spikey Posted March 25, 2018 Share Posted March 25, 2018 Havent you heard?!? Theres nothing wrong with the tuner! ; ) Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted March 25, 2018 Share Posted March 25, 2018 4 hours ago, rd2rk said: Unfortunately, rolling back to 2.53 UN-FIXES the S/PDIF dropout problem. OK if you don't use S/PDIF, not so much if you do (I do!). Hope they fix it soon. Or, they could eliminate the NEED for external tuners by fixing the D@#$%d Helix tuner..... No kidding, they should jump on this one. Understandable that they broke one part of the output processing (tuner) while fixing another (S/PDIF) or perhaps when they fixed the pop noise in the tuner but they should answer this by getting another well QA'd fix out as rapidly as possible. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted March 25, 2018 Share Posted March 25, 2018 Did I hear a rumor that Yamaha is hiring programmers from the Microsoft Update team? (Insert emoticons for TERRIFIED! and tongue-in-cheek) Quote Link to comment Share on other sites More sharing options...
bmk5140 Posted March 25, 2018 Share Posted March 25, 2018 I can confirm tuner audio routing broken on 2.54. Quote Link to comment Share on other sites More sharing options...
richsg Posted April 2, 2018 Share Posted April 2, 2018 If you have the Helix rack, you could just connect a cable from the buffered guitar thru socket on the rear to the input of your tuner. This way the tuner would always be available and you won't have to roll back to 2.53. This is how I have mine set up with a Korg DTR-1. Quote Link to comment Share on other sites More sharing options...
MarkeG Posted April 2, 2018 Author Share Posted April 2, 2018 On 4/2/2018 at 1:45 PM, richsg said: If you have the Helix rack, you could just connect a cable from the buffered guitar thru socket on the rear to the input of your tuner. This way the tuner would always be available and you won't have to roll back to 2.53. This is how I have mine set up with a Korg DTR-1. Nice find I like it much better always on works great for quick tuning Wondering if an external tuner might actually benefit running off the buffered guitar thru being I think its a cleaner signal ? Anyone care to comment on what the buffered guitar thru is best used for ? Quote Link to comment Share on other sites More sharing options...
marmatkat Posted August 16, 2018 Share Posted August 16, 2018 Has this been fixed? I have an updated my helix in a while because I've been gigging. A pointer to the update that fixed this would be awesome. Thanks Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted August 16, 2018 Share Posted August 16, 2018 Go back to the main forum page and you will see the latest update links for both Helix and Helix Edit (v 2.6 for each). Follow the instructions. Quote Link to comment Share on other sites More sharing options...
marmatkat Posted August 17, 2018 Share Posted August 17, 2018 Thanks. I did look at the release notes for that version before posting, but did not see a fix listed for this issue. I'll create a ticket. Quote Link to comment Share on other sites More sharing options...
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