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It sounds like you're having a very frustrating experience! Here is a rewritten version of your issue that is clearer and easier for others to understand: Line 6 Helix Floor Connection Issues with HX Edit I'm having persistent connection issues with my Line 6 Helix Floor and the HX Edit software on both Mac and Windows operating systems. The main problem is that the Helix will not reliably connect to HX Edit via USB. I've tried multiple USB cables, including another known-good cable, but the issue persists. When a connection is established, it is unstable. It typically stays connected for only a few minutes before disconnecting. This connecting/disconnecting cycle repeats several times. Glitching and Freezing: While it is briefly connected, the Helix Floor unit itself (and likely the HX Edit display) will start glitching and freezing. I'm unable to resolve this and I've already tried to open a support ticket with Line 6, but the system is not allowing me to submit it. Is that a fair rewrite? Concerning the support ticket problem, how did you realize that the system doesn't allow to submit it? Could you tell what specific Mac and Windows operating systems you are using (e.g., macOS Sonoma, Windows 11) and what troubleshooting steps you've already taken (besides changing the cable)? This information might help in suggesting a solution.

Hi, When weird and unexpected things happen the first line of defence is to perform a factory reset: - Helix LT Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Note: If this doesn’t clear the problem, it maybe advisable to reinstall the Firmware. You didn’t mention what version you have in your LT, but upgrading to the latest version (3.80) helps to fix various known bugs. Hope this helps/makes sense.

Are you using some external midi controller and maybe getting midi CC loops?

Possible cause; Too long usb cable Too cheap usb cable USB ports are part of an internal Hub You are using an external Hub Power save settings USB port on the helix unit has either a cold or a broken joint. (dodgy port)

This was the fix! I have no idea when I would have turned it off, but thank you @Schmalle

I appreciate any assistance. Thanks for your help and sorry for your loss.

Make sure to set Global Settings > Preferences > EXP 2/EXT AMP to EXT AMP.

Does this happen with all presets or only one/some? It sounds like there may be an FX block that you are not aware of. For instance, a Noise Gate block (embedded in the Helix LT Input block) can possibly have that effect. Examine each FX block in the preset(s). Begin by turning each block on/off until you find the one that is causing the effect. Then adjustt the parameter settings for that block to remove the unwanted effect.

- Optimize the volume controls on your guitars. There's no single solution for anybody, I personally prefer using a treble bleed cap on most of my guitars. Other people like the socalled "50s wiring". And yet some others like it stock. - Don't overgain your sounds. Too much gain and the sound won't react too much to your playing and/or guitar volume and/or pickup switching. - Use a very dynamic amp. In the HX series, the Grammatico GSG is excellent. - If you want more "sustain" (it actually is decay, but hey...) without raising the amp gain, you might want to try a little compression before the amp. I like the legacy Vetta Comp for such stuff. - Get used to play accordingly. This is possibly the hardest part.

What did they say when you opened a Support Ticket? ??????? They haven't stopped, there just hasn't been one lately. They're a little busy with Stadium, but there WILL be updates. https://www.thegearpage.net/board/index.php?threads/helix-3-9-wishlist.2714547/post-42223469 Take a positive view. Open a Support Ticket. Even if it's out of warranty, they've been known to help anyway. For all you know it could be a known issue with a simple solution. TIP - be positive when asking for help. Nobody likes a negative Nancy.

Hi everyone — I’ve built a custom GPT tool called ToneSmith, designed to help HX Stomp users craft presets based on their specific guitar/pickup setup, tone goals, and even LUFS calibration. It’s built with ADHD-friendliness and structured workflows in mind — one decision at a time, with snapshot logic, IR selection, and tone-matching based on real gear. I’d love your feedback, especially from fellow Helix nerds. Try it here: https://chatgpt.com/g/g-6827a0cc4ed081918b78267c6e42f0b3-line-6-hx-stomp-tone-smith

Line 6 central starts to update and then stops... again and again etc. The whole Line 6 is a joke, nothing more!!!

same error here. windows 10. lollipop off!"!!!! and now? i need it tomorrow

--> Line 6 Monkey Pending Retirement --> Line 6 Central app now available

The latest Windows 11 update has a security feature called "Memory Integrity" that complains I have an incompatible driver: L6PODHD564.sys by Line6, dated 3/30/2012 I have not yet tested if I can still connect the HD500 to my Win11 PC, but I worry about what this means for the future. I doubt Line6 will update this rather old driver. Anyone else have any issues with Win11? FYI, other drivers that cause the same problem are: rdwm1027.sys from Roland (maybe my old PCR USB keyboard, which still works in Win11) GEARAspiWDM.sys from GEAR Software (appears to be part of DVD recording software, which I don't have - not sure where this came from) wdcsam64_Prewin8.sys from Western Digital (not sure where this came from either - lots of videos describe how to remove this).

I have the same problem with the conflict between Windows 11 Memory Integrity and the L6PODHD564.sys driver for my POD HD500. I was going to buy the Helix but not so sure anymore.

Actually on my asus rog laptop Ive headed the similar problem, but in my case line6 drivers somehow affected thundelbolt ports/controller which refused to initialize properly , after Ive uninstalled it, the problem was solved, the issue with thundelbolt ports appeared after I've waked up my laptop , despite power for usb ports/controllers was turned to be always on, the driver version was 4.2.7.6. cuz 4.2.7.7 caused bsod after some time of working in my daw (~30 min)/ So temp solution could be to disable memory integrity/core isolation as well as unplug hd500x before putting your PC to sleep, choose the proper driver as well, never let it go to sleep for saving power, but it could be really helpful to have some update on drivers/firmware from line6 If any of current employers of line6 is reading this, could you pls give us something more compatible to the latest windows version, like beta driver or smth?

Same problem here 2024

same here

This problem is still happening - Line6 Monkey version 1.77. Is there no support on this thread?

i have the same problem.......whats the issue???

I have the same issue with Win11 integrity and incompatible L6 drivers. I have an HX stomp, but it appears the HXEdit app installs Helix, Stomp and PodHD... I don't use the interface much but... these are the ones Windows lists.. It appears this was first reported almost 18 months ago, and L6 still hasn't fixed it? I prefer to run with memory integrity active, not disabled.

Hi, I have the same issue. Did you fix it already?

I have the same problem...

This could actually be a little easier to solve. Hello. I am a Japanese music producer. use translation. In my case, I got the 1116 error, yellow pick like everyone else, and couldn't load any presets. One solution is to first open setting and look at the [Hardware Compatibillity] column in the Current Hardware Compatibillity Mode tab. If it says Helix Floor~~~, click it to turn it off. User presets are initialized, but as soon as all the picks are taken and can be read, the error no longer occurs. I'm a Helix native only user. This works even if the initialization button is unresponsive.

The Line 6 specs state the Powercab has a specially designed co-axial speaker, “ and a compression driver” In fact there is no additional separate compression driver. The compression driver fires through the centre of the 12” speaker in the way Tannoy and Altec originally designed, hence the “coaxial” term. Unfortunately the dust cap on the 12" speaker is acoustically pretty opaque (see the first photo), and the 12" cone isn't narrow enough to load the compression driver like a real horn or flare would. Consequently this design is a long way from being a true FRFR speaker, and its HF response is severely curtailed. I bought my PowerCab to use for both acoustic and electric amplification, but it falls well short as an acoustic amp. However, I am about to try replacing the "coaxial" design with a separate compression driver and horn to see if I can improve the HF response overall.

Here's the response I got back from Line6: Thanks Paul for your patience. Right now, the only work-around to install our drivers is to disable Memory Integrity. I've informed my team about this issue, and they're already aware. This is the only work-around right now for our products. We've made the suggestion to find a possible solution with future updates, but that's not something I can promise for now.

I submitted some snapshots of the security messages I'm getting with the Line6 drivers and the response I received back was: Thanks Paul for providing that info. I'll share this with our team, and let you know if I hear anything new about these drivers. I may not have an answer right away, but I'll see what I can find out. Regards, Pete

It seems Helix drivers have the same problem in windows 11: --> Latest drivers suddenly incompatible with Windows 11 _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips

I just opened a Line6 ticket and asked for an updated driver. Let's see what they say...