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Helix/HX preset transfers to Helix Stadium
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psarkissian

Service Engineer Moderator
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Everything posted by psarkissian

  1. psarkissian
    See if you can carefully bring the knob up. Try it then. If the knob isn't corrected centered and seated, it can rub and resistance to turning can be a problem. Rare, but I've seen a couple.
  2. psarkissian
    Current Firmware is v2.09 program.
  3. psarkissian
    I'll pick this up further tomorrow, time to call it a day.
  4. psarkissian

    Respond to this one.

    1. MrDRC

      MrDRC

      Hey there, I received notification that you've shipped my guitar back. I never heard from anyone about paying the repair fee. Can you update me on the situation please? 
       

      Thanks, Dan Cannon

    2. MrDRC

      MrDRC

      Hey mate, what do you want me to say on the forums, if anything? I got my guitar back today and IT WORKS! I see they bypassed the diode as it was removed but I don’t want to say anything on the forum that might cause you some trouble or explanation.

       

      Nobody ever called me for repair payment or return shipping payment. I can’t tell you how I appreciate you guys helping me out! That’s fantastic customer service and people need to know! The forums are littered with negative crap but it’s not unusual as most people join the forum to complain, not to praise the company

       

      I’d love to say “thank you” to Line 6 for helping me and let everyone know how great the company/service techs are but don’t want to say anything that might mislead people. I see many who buy 2nd hand stuff and expect warranty service. I’m sure you guys noticed I bought my Variax new 18 years ago and registered it immediately. Guess that might have helped? 
       

      Anyway, please pass my thanks along to your mate on fixing my guitar and I won’t post anything until I hear from you. 

       

      Cheers! Dan Cannon AKA MrDrc (forum name) 

  5. psarkissian
    https://line6.com/data/6/0a060b316ac34f0593376d7d7/application/pdf/Spider Jam Advanced Guide - English ( Rev B ).pdf In the manual, page 2-5.
  6. psarkissian
    https://line6.com/support/manuals/variax500/
  7. psarkissian
    Idea Scale,... Http://line6.ideascale.com/
  8. psarkissian
    Tuning, intonation or pick-up height, in rare cases string gauge set in conjunction with the other three reasons, would be the things that would contribute to warbling. For Alt Tune to sound right, those three prime adjustments have to be really spot on.
  9. psarkissian
    What is it you are trying to do?
  10. psarkissian
    Re-Flash it again. What Flash version did you start with, and which did you update to?
  11. psarkissian
    Guitar tech. Active electronic guitars like this need to have a tighter, more spot on set-up in general. And with intonation, good to have a precision tuner. Use a Line 6 authorized technician, as pick-up height has to be tight as well. The field of magnetic pole pieces on the pick-ups don't turn off when you are in model mode, it's why it's called a permanent magnet. Warbling occurs in model mode when the pick-up height is off and the magnet pulls on the strings, causing elliptical vibration pattern, instead of a more transverse transition. And that crosses the field in an uneven manner. That unevenness is the warbling.
  12. psarkissian
    Sounds like a loose pot retainer nut. If they are not snug, it can result in an intermittent chassis ground with the foil under the guard.
  13. psarkissian
    Using Workbench HD?
  14. psarkissian
    " If it’s an intonation issue, shouldn’t this problem appear on all tunings while modeled and also while in standard without modelling…? " --- Not necessarily. Since each string has its own adjustment and being tuned in perfect 4th's except for G-B in a major 3rd, slight difference in relations between strings can be brought out more when going into alternate tuning. As a result, I use a precision tuner when I do intonation on a set-up. As a check, I do strike a open string bar chord harmonic at frets 12, 7 and 5, to check for howling and whistling, using the Acoustic 12-string model, as having the octaves can exaggerate the beat ones when it's not spot on.
  15. psarkissian
    Yes, there will be a slight difference.
  16. psarkissian
    https://line6.com/find/service_center/ For the Line 6 authorized service center in your area.
  17. psarkissian
    If intonation and standard tuning are not spot on, then the reference point which all the other tuning is reference to, will be off slightly. Half step and whole step will be more dissonant. And that makes the "dual tone effect" worse. Warbling would be a pick-up height thing. Fret the highest fret, set the pole piece height to the string,... 3mm on the Low-E side, 2mm on the Hi-E side. Also check the wearing on the string nut slots.
  18. psarkissian
    What gauge strings are you using?
  19. psarkissian
    Are you using 50-Ohm XLR cable for the Line 6 link?
  20. psarkissian
    See my previous post.
  21. psarkissian
    HD are different than the originals like the 700 Electric.
  22. psarkissian
    1) Keep your fingers out of the insides of that due to shock hazard. Large capacitors give quite a jolt, and it hurts. 2) There is more to it than just setting bias, as there are four topologies, and a produce for testing all that. 3) Use the specified tubes, as these are not all analog tube amps. 4) Have a Line 6 authorized service center change and bias tubes when needed, and run the post bias test procedure.
  23. psarkissian
    Changing gains also changes the level of the noise floor as well, everything is brought up or down respectively. How DT Edit may factor into that I don't know since that is a 3rd party application.
  24. psarkissian
    When was the last time the tubes were changed out?
  25. psarkissian
    Technically, that would be an unsupported modification. If it were to end up on my bench, any service repairs I would do for that would be for anything else that didn't involve that board, since it's not our product. Though servicing that board looks pretty straight forward, they wouldn't allow me to service that board. Heard that they work okay. Never dealt with one those myself yet, except for a similar circuit on a bread board. Any mods the alter any function of the guitar, would be an unsupported mod. Just so that you are all aware. Happy hunting. Rock-n-roll!!!
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