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psarkissian

Service Engineer Moderator
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Everything posted by psarkissian

  1. There was a shipping bottleneck. It's since been cleared up.
  2. There was a bottleneck in shipping, it's been cleared up, so things are flowing again.
  3. Contact Customer Support, they will get with us in repair to see what there is in the way of old parts from back then. Not certain what there is, we'd have to check.
  4. 1) 8000000A error is a MIDI time out error. 2) Amp should be in "standby" mode when updating thru Monkey via MIDI. 3) Uno is a good device to use. 4) Disconnect any USB hub and go direct MIDI-to-USB to the computer. 5) Check the Downloads page of the Line 6 site for computer OS and Firmware version compatibility.
  5. And stick to the recommended DC/bulk resistance spec range of 6k to 8k Ohms.
  6. White is hot,... the signal, black is the return,... ground.
  7. Mono. The way it's set up, doesn't lend itself well for stereo.
  8. Try running it on its own without the Helix. Start with that. It could be a tube element.
  9. Whatever you use, keep the DC/bulk resistance within the 6k-Ohm to 8k-Ohm range,... ... and follow the wiring diagram.
  10. Yes, 40W total. In a 4x12 cab, it's pretty powerful.
  11. And you are using the interface kit that came with the guitar?
  12. There is an output for single 8-Ohm and two for a pair of 8-ohm speakers,... use the the paired output.
  13. " Preferences for neck profiles are an individual thing "--- what cruisinon2 said. Getting opinions from others is a nice place to start, but in the end, as the saying goes, "the proof of the pudding is in the tasting". Bon appetite.
  14. Needs to be serviced by a Line 6 authorized service technician. Intermittent connection somewhere deep inside.
  15. If you plug the speakers into the incorrect output on the amp,... yes!
  16. 8000000a is a MIDI time out error. Workbench? Or Workbench HD? What OS is on your PC?
  17. 1) Not a design flaw, as much as a parts thing. 3) Intermittent chassis ground can result in a host of problems. 3b) String pressure on on the piezo is where everything begins, everything else stems from that. Your problem is that it's not a single cause. There is a cause and the rest of the circuit is reacting to it. Log a Support ticket and arrange to have it serviced.
  18. 1) 700 series, using the XPS isn't a problem, it's when one uses VDI while the batteries are still in the unit. There is a component that, if it breaks down over time, the battery bypass may not function like it's suppose to. If using TRS tip cable and XPS, haven't seen a problem with that, bypass should work. 2) Shouldn't have to do that each time. Something is not function there. Sounds like that needs to be looked at by a Line 6 authorized service tech. 3) Doesn't happen often, but it does happen. The whole piezo array can attenuate, or just an individual piezo. Also old strings that don't have sufficient pressure on the pizeos can attenuate the signal. Could be a loose connection somewhere on the inside. May be time to log a Support Ticket for its 50,000 mile check-up at your local Line 6 authorized service tech, or the Line 6 tech.
  19. I ask because, the board failing that way can be a result of using having batteries in the unit while using the VDI mod cable. The over-voltage from having both connected can damage a couple of board components over time. Which can affect performance of certain functions. Save Workbench patches to your computer, then re-Flash the guitar firmware, then reload the patches from Workbench to the guitar (or keep the re-Flashed factory defaults). Or, it could be a piezo thing. Carefully cleaning the piezos with cotton swab and alcohol (try not to get it on the wood) in the piezo and saddle. Dust or debris can get in the saddles and interfere with the piezo casing-to-chassis ground connection.
  20. When using the VDI mod connector, remove the batteries.
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