datacommando

Hi, Have you tried using the new Utility for managing your Line 6 products? Line 6 Central is the new Line 6 device management platform. The modern user interface in Line 6 Central brings a simple and clear experience for keeping all your Line 6 gear updated with the latest firmware. This version of Line 6 Central supports the following device families: Helix (Helix, Helix Rack, Helix LT) HX (HX Effects, HX Stomp, HX Stomp XL, HX One) POD Go (POD Go, POD Go Wireless) Catalyst (60/100/200) DL4 Mk II Spider V (20/30/60/120/120HC/30 MkII/60 MkII/120 MkII/120HC MkII) FBV Mk III G70/G75 G10 (G10/G10S/G10T/G10TII) AMPLIFi (30/75/150/FX/TT) Firehawk (FX/1500) POD HD500 (HD500/Pro/Bean/500X/Pro X) Tyler Variax (59/69/89/Standard/Shuriken) POD Studio (UX1/UX2/GX) Toneport (UX1/UX2/GX/DI) Variax (300/600/500/700/VUI) Support for Powercab will be coming soon. Compatible OS: Mac OS X, macOS Big Sur, macOS Monterey, macOS Ventura, macOS Sonoma Hope this helps/makes sense.

Hi, Yes, I just checked with my Helix floor and it does appear that the Glitch Delay is suffering from some sort of "glitch". Obviously, as the update is exactly the same, this also affects Helix Native. The thing that is really strange about this is, I loaded up an old project that featured a "Glitch Delay" into Logic Pro which had both a fully processed stereo recording along with a dry mono version of the track. I set Helix Native to play back using the same preset that I had used in the Helix. Cross fading between the original and the re-amped Native track, they seemed identical, until I made any change to the Time or Delay Divisions, etc., within Native then the Glitch Delay would not function as expected and went screwy. I then tested the same preset in Helix, which seemed to work fine until, once again, any change made to any of the parameters would push it off kilter and make it unusable. I am going to raise a ticket with support regarding this and suggest that anyone else who encounters this should do the same. The more reports, should make for a quicker fix - the squeaky wheel, etc.

Ah! The old bad connection scenario - it happens to everyone sometime or other. Good to know you have it working as it should. Enjoy!

As you have already realised, there are no Line 6 staff here, and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”). If you think it’s bad in here, you should check the Helix Native forum. The last mention of an update in there was from Digital_Igloo (Eric Klein - Chief Product Design Architect at Yamaha Guitar Group, Inc. / Line 6 / Ampeg), way back on January 25th 2018. It’s like the Land That Time Forgot! in here. Hope this helps/makes sense.

Hi, again, O.K. I realise that you have jumped in at the deep end and are trying to figure out stuff, but essentially what you have is a computer. It’s a very specialised computer designed to emulate real world amplifiers, cabinets and various effects, but a computer non the less. Generally, adding presets, either bought via third parties, or freebie downloaded from CustomTone, will not break your Helix LT, fry anything inside the box, or turn it into a “brick”. Because it is a computer, whenever you load a preset that was created in an earlier version of the firmware and load it into your Helix LT, the next time you power up the unit it will go through the routine of “Rebuilding Presets”. This is to upgrade those older preset to work correctly with the latest firmware version. Rather than buying presets, even from the 3 reputable vendors you mention, your LT comes with a bunch of Bass presets straight out of the box. With those presets, you could simply plug your bass into the guitar input jack, and another 1/4” cable from the LEFT (Mono) Output to your playback system, and you should be cooking. If you’re using a factory preset everything should just work - Ah! Yeah, if you are encountering silence, please make sure that the isn’t a Volume Block in your signal path that may be turned off (Bypassed), or set to zero! Hint: if you select the final output block of the signal path, you should be able to see 2 green VU meters showing the output level - no green = no sound. It’s kinda difficult to advise you on what is happening with your set up when we cannot see what’s going on. It might be advisable for you to become familiar with all the useful information provided in the Helix LT 3.0 Owner’s Manual, rather than blindly flail around. https://line6.com/data/6/0a020a41edfe64823e79e9cdc/application/pdf/Helix LT 3.0 Owner's Manual - English .pdf Here’s another video for Helix 101, by a trusted occasional forum contributor (Chad Huskey) - O.K. It’s for guitar, but the bass is also a guitar, therefore every time there is a guitar mentioned - just think bass. Hope this helps/makes sense. EDIT: Here’s another from the splendid Mr. Cordy.

Hi, There is this from a guy in Denmark. Not exactly from zero, but he does go through creating a bass tone in HX Edit, suitable for a Helix LT. Hope this helps/makes sense.

Hi, It might help if you could explain what exactly is the concept of what you are trying to achieve here. I have a Helix floor, not a HX Effects, but it appears to me you are asking if you can physically move (what seems to be a modulation block) from Path B to Path A by assigning a footswitch. No, that’s not physically possible, but with a little planning you may be able to mange to create a suitable signal path. In your picture, it shows Path A (top) has a Distortion block (bypassed) followed by a Send/Return block (bypassed) and then continues to another ? block. Path B spits from A prior to the Distortion, and contains a Mod block (On), followed by a Filter block (bypassed) then rejoins Path A before the ? Block. As suggested by @silverhead in the post above, you could possibly add a duplicate of the Mod block on Path A after the Send/Return and use a switch to turn on the one in path B while the one in path A is off. Likewise, when you bypass the one in Path B it turns on the Mod block in path A. As I mentioned, knowing what you want to achieve would help, as there are stacks of ways to route signals and assign footswitches in the hardware by using Snapshots and Instant Commands. Hope this helps/makes sense. Edit: Here’s a video showing two effect bocks the toggle from one F/S.

Hi, I thought that you were actually looking for this? Snapshot 2_ No!.hlx

Hi, Drag and drop works fine. From the Helix Native Pilot’s Guide: NOTE: Copy and Paste of presets and IRs between Helix Native and HX Edit is not currently supported. However, you can use drag and drop for these actions! Import - Drag any saved .hlx Helix preset file from your computer’s hard drive and drop it directly into a slot within the plugin’s Presets panel to import it into the Presets Library. (Note that this does not automatically load the preset as the current tone in the plugin. Double-click the preset slot you imported into to load the preset.) Load - Drag any saved .hlx Helix preset file from your computer’s hard drive and drop it within the plugin’s Signal Flow window to load it. Hope this helps/makes sense.

Uh? I can see it!

Hi, There are no Line 6 staff here and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”). This link is where you need to go to have any hope of your idea being seen by anyone from Line 6: https://line6.ideascale.com/c/ Before posting any new ideas, please do a search to see if it's already been listed. Multiple requests for the same thing will thin out the votes. Also, post your ideas one at a time. Many users don’t vote for combined suggestions. Then you should use the “sticky thread” in the main Helix forum to let other users know what your suggestions are, with links to IdeaScale, so they can vote on it if they wish. Hope this helps/makes sense

Bonjour, Entrez vos coordonnées dans la zone de recherche de cette page pour trouver des centres de service et de réparation en France. https://line6.com/find/service_center/ Bonne chance. J'espère que cela aide/a du sens

Yep, it’s an old demo preset from way back. Check my reply in this thread from May 2019. Hope this helps/makes sense. EDIT: @bob_stevens I remembered that Ben Vesco (Malhavok) has a download available of lots of old and deleted Factory Presets for the Helix completists - there you will find Helix 2.21.0 update (from 2.20.0) New Factory PresetsTEMPLATES (1 new preset) 32D: Snapshot 2: No! http://benvesco.com/store/line-6-helix/ Hit the “Download all 2.80 factory presets” link on Ben’s page Synth Nirvana!

Hi, Check over on TGP - Digital and Modeling IIRC, Foxmeister did a quick estimate of the DSP of the new stuff using Ben Vesco’s listings from 3.6 as a base to start from. Hope this helps/makes sense. EDIT: HERE YA GO! https://www.thegearpage.net/board/index.php?threads/helix-3-70-new-model-dsp-usage.2513223/

Hi, Sweetwater has this:- https://www.sweetwater.com/sweetcare/articles/getting-started-fast-with-line-6-helix-native/ Once you have Helix Native installed, you need to create a new AUDIO track, not software instrument. Then you click on Audio FX button for the channel you're using and select Helix Native from under Audio Units -> Line 6. This guy did this video a couple of years back when it was at version 3.0 It should get you up and running. Hope this helps/makes sense

Hi, Good to know you have it fixed. I'm a little late getting back to you on this, but I opened Native and erased absolutely everything to blank setlists. Then reloaded the backup bundle from prior to updating and everything works just fine. Still not sure what might have caused that error code, it's not one that I've seen before.

Hi, In no way am I trying to denigrate you, or suggesting that you have not used due diligence while working through this update procedure. Having said that, your latest post does raise a few questions in my mind. “NO accusations of RTFM! can be fairly levelled at me.” That’s excellent and given that you are familiar with the Manual you will be aware that page 5 contains the information regarding “Updating HX Effects Firmware.” Then page 17 contains the details on “Creating/Restoring Full Device Backups.” This section actually states - “Creating full backups of your device’s presets, IRs, favorites, custom user model defaults, and global settings is highly recommended to make sure your precious custom tones and configurations are never lost!” Your comments stating - “I decided to download the editing software”. Along with - “the pain of losing presets born of hours and hours of research, experimentation and programming”, rather gives the impression that you have never made a safety copy of any of your presets? If you do have fail safe back up copies of all your hard work then it should be a fairly simple job to restore them to your hardware. If not, well … I find this rather concerning too - “I have unpacked the update file (which is not recognised) and have a list presets.” Sorry, but this statement smacks of someone poking around in something they don’t understand. There is a saying about when you are in a hole, stop digging! Plus, you also say - “I am still utterly dismayed that this has happened to me in spite of all the precautions”. Well, unfortunately it has happened to you, but you’re not the first, and certainly won’t be the last to encounter this. You are dealing with what is essentially a computer. This is a quote from Apple co-founder Steve Wozniak: “Everything that has a computer in will fail. Everything in your life, from a watch to a car, to a radio, to an iPhone, it will fail if it has a computer in it.” O.K. As nothing seems to have gone to plan for you, I’m not sure from your posts, if on completion of the update your HXFX auto restated and rebuilt the presets. If it did that then your carefully sculpted presets could still be in the unit. If that is the case then they should appear in HX Edit v.3.70, from where you should be able to save them to your Mac. If you got past that stage and restarted your HXFX while holding down FS6 & TAP you will have done a Factory Reset and effectively wiped your presets and it will be something that you will never do again. Right now, I don’t know what else to suggest, unless as mentioned by @SaschaFranck in his post, you do have the file named “HX Effects Backup 2023-Nov-XX.hxb" on your Mac, (where XX is the date). If you have this bundle file, but cannot load into you HX Edit, maybe you could post it somewhere that I can download it. I could then try to open the file in Helix Native in compatibility mode and try to resave it from there. Oh, finally - “but I imagine some people from L6 will be paying attention here.” Hmm … here we go again - this is my “boilerplate” response. There are no Line 6 staff here and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”).

Hi, Thank you for your appreciation of the situation. I’m both glad and also sad to hear that you have managed to update to the new 3.70 firmware but your backup file is screwed. You do have another fail safe back up somewhere don’t you? In here we try to assist people with genuine issues and I, along with several other regular contributors to this forum, do as much as is humanly possible to help others avoid the various pitfalls of software updates. Over many years we have tried to do our best, even to the point of using translations through Google when necessary. It is almost like a regular United Nations of Support in here. None of us are particularly looking for any reward other than knowing we succeed in the task. Then, as you have realised, we have the complete ignorance of some people, who spend a not inconsiderable amount of money on a somewhat complex piece of kit, but cannot be bothered follow simple instructions or to read a manual? It's beyond me, and judging from the amount of times we have had to respond to a ridiculous query with "RTM" (not even RTFM), it gets to a point that is beyond irritating. Regarding your initial post, which came across as yet another “me too” complaint, it would have been very helpful to all concerned to know exactly which version of the Firmware you had installed prior to attempting the update. Fellow forum user @SaschaFranck, very astutely pointed out to me that you may have been trying to update from a very early version of the firmware. If only I had known. FYI -There was a major update to the Core operating system of all HX products at v.2.80 firmware. This was the bane of many because the update would appear to fail about half way through the update. Even though this was fully documented in the Release Notes it created waves of “Update bricked my Helix”posts. Oh, what fun. There was another large change to the Core at v.3.50. This again was fully documented by Line 6 in the Release Notes and on the download page. The official notes for 3.70 states: My Helix/HX is at version X.XX. Can I go straight to 3.70? Yes, but note that if you're starting from 2.80 or lower, the update may appear to happen three times and will take notably longer than 30 minutes. This is normal. You have mentioned the you “did everything I read in the instructions on the Line6 website prior to undertaking the update and I followed all of the instructions I found scouring these forums to try to recover the situation when the update windows kept closing on me, all, as I said above, to no avail.” Oh, well - maybe a PBKAC in this instance? You may think I am being harsh, but I am not a Line 6 employee - just another Helix user. If you have an issue with the Line 6 coders, I would suggest that you had better address it directly to them if you find it "unacceptable". I doubt it would get anywhere because, you probably didn’t read this, which is the official Line 6 comment about updates. Check the bits in Red! Hope this helps/makes sense.

Hi, As I said earlier, when I did the update to Native 3.70 I didn’t have to reload my presets from the backup and all the new amps, cabs and effects were available to use. If you do have corrupted backup of your presets, and you have performed the Factory Reset on Native, you can simply open HX Edit and drag the presets you have in your Rack across into Native. In fact you can drag and drop any .hlx files from any folder on your computer. You should also be able to import Setlists and/or Bundles. You can encounter issues with importing if you don’t have the correct Helix Compatibility mode set, so it might be advisable to check that. Click on the Question Mark icon in the lower right of the GUI window of Native and select the “Pilot’s Guide” which is a downloadable pdf. There is a whole bunch of information regarding importing and exporting Setlists and Bundles. Hope this helps/makes sense.

Hi,Roy, i updated to v.3.70 Helix Native on my Mac running Logic Pro X only yesterday. As is recommended, I made a backup of everything in Native prior to installing the new version. I didn’t attempt to reload the backup file as all my presets remained as they were before 3.70 - as it seemed unnecessary to reload the saved backup, I haven’t bothered. Everything just seems to work as it should. Anyhow, I’m not back in the studio for at least another 15 hours, so only then can I check what happens following a Factory Reset on the plug-in. As my version of HX Native is essentially a mirror of the presets and IRs in my Helix Floor, it means I have several back up copies available as fail safe copies. Never seen that particular error code, but I will try a reset tomorrow and see what transpires. I will report back ASAP.

Ah, well observed - if he had a really early firmware installed pre 2.80 when the Core was modified, that could be an issue. Although, the usual Release Notes for this version does contain this: My Helix/HX is at version X.XX. Can I go straight to 3.70? Yes, but note that if you're starting from 2.80 or lower, the update may appear to happen three times and will take notably longer than 30 minutes. This is normal. Even so, if he can get the Updater (or the new Line 6 Central) to mount the HXFX the option to reinstall an earlier version should be there, but may require a sign-in to the Line 6 Account by going back on-line. ;)

Hi, There have been around 29 firmware updates to the Helix hardware, since way back in February 2016, which was mainly “bug fixes” for us early adopters. On just about every update there has been a spate of “Update bricked my Helix” and it is becoming more than a little tedious for regular forum users to continue bailing out people who manage to screw this stuff up. It is not brain surgery, it is not rocket science - it’s a software update. Sometimes, it may be easier to find a 14 year old kid to do this. O.K. You say that - “I can get Updater to connect by starting the unit whilst pressing the right arrow (Updater recognises “Unknown HX Effects unit) and I browse to the down loaded firmware file.” Now you get to the “HOWEVER” bit! If you are trying to perform a disaster recovery from a failed Update, then you MUST ensure the prior to launching the Line 6 Updater Utility you have disconnected the USB Cable from both the Computer and your HXFX. Then Reboot your computer and then the HXFX while holding down the right arrow key to put it into Safe Boot mode. Once your HX powers up you can then reconnect the USB to your Mac/PC. Now ensure you are disconnected from the internet, and that nothing else is running in the background on your computer, screen saver etc., because if your computer loses focus during the update it will fail, don’t even wiggle the mouse, or move out of the Updater window - it will fail! Now launch the Line 6 Updater v.1.28 which should detect your HXFX. Now you should be able to proceed to do a local update to 3.70 without any issues. There are no guarantees implied with this - if if fails you should contact Line 6 Customer Support to tell them “this is unacceptable”, because there are no Line 6 staff here, only other users, doing our utmost to help one another through pain free updates. We are dealing with software on a very specialised computer (HX Unit), and sheet happens! Hope this helps/makes sense.

Hi, Good to know it worked out for you. Just remember, in future never update to new firmware prior to a gig, especially when money is involved. Happy trails.

Hi, Did you try the suggestion in the post listed 3 from the top of this thread?

Hi, IIRC, the Line 6 HX presets are JavaScript Object Notation (JSON) - a standard text-based format for representing structured data based on JavaScript object syntax, rather than XML, which is more complex and requires a tag structure. Hope this helps/makes sense. EDIT: I found this ancient thread about the file format.