PierM

Yes, the update it's just amazing, and to me the new software in the unit does seems more responsive (also the boot it's quicker). It's 3 years, almost 4, I've been using the Helix....and I'm sure it's not placebo, but this update seems producing less latency. Dunno, but I feel like I'm more connected to the instrument during fast playing, which always been a feeling I only had with my tube amps. Could be my head, but don't think so, since I wasn't expecting that much on this aspect. Could be the new core removed some cycle from the calculations, I don't know, doesn't matter, works great! The powercab integration it's really making this a dream rig now. Really outstanding job! The Link seems way more stable than before, no more hanging powercabs, no more disconnections like I was getting before the update with my two PC+. New features like the rotary joystick assigned to left/right movements along the path, are just the cherry on the cake. Great job guys, I'm a proud owner. :)

Yes I confirm the same behaviour. Looks like the communication isn't sending a real PC+ preset change, but it's just editing the preset you are on, when you boot up the speakers. If you ask me, this makes perfectly sense to me, since the Helix doesn't know where those speaker presets are on your cabs (for example, I moved those in different presets, and I renamed them, so they aren't matching stocks), and IF they are there still. The way they programmed this, isn't asking any arbitrary input from the user (you don't have to tell where your speaker models are, like with IRs). So it does just edit the preset you are on, sending and receiving only from that slot, which is probably the only way to make this working.

Hi, you need to go through all the suggestion we posted over here, with patience, and see if it works.

The fact you didn't have the problem, doesn't mean people it's stupid. There is plenty of people (I'm one of those) that didn't get the Helix recognized again after the message, and this ends in a updater stuck at 50%. Try to be helpful, if you can't just don't post. I mean, downvoting a guy asking for help? Really?

Contact L6 via support.

Did you restart the unit after you loaded your presets? You need to restart and wait the presets to be rebuilt. After that it should be fine.

What this update does attempt, it's a "hot swap" of the core, so at around 50% of the update, the unit it's being rebooted automatically, which means the device it's being pulled off from windows (and from USB port) and then pulled in again after the unit reboot. All this stuff happen while the updater stays in "listening" mode, waiting for the unit to come back, relink to the drivers, and complete the update. Looks like this process sometimes isn't working, as the unit isn't being pulled back and recognized properly after the reboot, so the updater stays in listening mode forever, or does fail to update at some point. Anyway, go in the above thread and try the solutions listed.

Change USB port on the PC and try again. Try all the USB ports you have before to give up.

If you run the Helix (it should put itself in update mode, since it's failing to start the firmware), and then the Line 6 updater, what does the updater says? Just start from there, and see how the updater see your helix. It should show you the firmware version (broken) on the unit. If does says 2.7, try reinstalling the 2.7.

Based on what happened to me today, I would suggest this; Start the Rack while pressing the encoders 1 and 6, this should put the rack into update mode (KEEP THE HELIX CONTROL OFF). Start the Line 6 updater 1.17 (the latest) and see how your unit is now enumerated (firmware version number) If does show Helix Rack 2.8, then you can try reinstalling the firmware and see what happens If does show Helix Rack 2.x, then you should reinstall THAT SPECIFIC firmware; for example, if it's showing Helix Rack 2.7, try reinstalling the firmware 2.7. If you manage to roll back to a stable firmware just try again the procedure but this time, when the helix reboot itself, DO NOT shut it off, just do NOTHING to it and wait for the updater to finish and/or fail. If the updater does fail, just keep the Helix as it is (DO NOT TURN IT OFF) and restart the updater. At this point go back to point 2 again.

This is coming from a FH1500 user, and that now also has two PC+ 112; If you want REAL stereo, you need TWO separate cabs. Having stereo in a single cab isnt really giving you proper air between the signals, doesnt really work imho. Also, that’s gonna be heavy as hell. My 2C...(Id be more interested to test them as mono 2x12)

https://www.dropbox.com/s/3kc5i4b4l8w5p7h/IMG_0063.MOV?dl=0

The new option to use the rotary joystick to move back and forth along the path, IT IS AMAZING!!! No more pain clicking left and right and turning the rotary by mistake...

The solution for me was TO NOT reboot the helix, but only restart the updater. If when you restart the updater, it will see your helix as 2.8, means it has been enumerated as 2.8, and you can try installing 2.8 again. It should then start quickly from there, and complete the process in a matter of minutes. Good luck!

GOD BLESS YOU!!! It worked out! The rack wasn't recognized anymore after the reboot, so after a while the updater was stopping the installation with an error. This time I kept the helix where it was, as I've seen that after restarting the updater the helix was recognized as hosting a 2.8 firmware (even if failed at 50%). Kept the rack as it was, in its previous state and started the update again. The updater after a bit installed the remaining 50% and completed the process! I took a picture for every step above. Thanks everyone!!

I had a Helix Floor for 3 years, always updated this same way, same cable, same USB port....but I'll follow your advice, at this point I'm starting panicking a bit, so I'll try everything. ty

Just failed again. Does fail on the rack before, and reboot, then after a while with the updater red bar (stuck at around 50%), does fail there too. So it's like that; Starts updating, the progress bar arrives at around 50% Rack show a fail and reboot Does auto enter in boot mode progress bar stay there, at 50% for a while (like 5 or 6 minutes) Updater declare a failed update

Yes but after the auto reboot nothing happen. The updater stays there, at 50% stuck forever.

I followed every single word and step as described in the sticky update post. I've got a install failure while updating to 2.8 (helix rack, with controller turned off). Also the updated stopped, for an error. Reboot in boot mode and tried again, the install does stop at 5% and fail again. Tried rolling back to 2.7 or an earlier firmware in boot mode, keep failing at 5%. Please help, this is a fresh unit with 3 days of life....

And my helix just bricked updating to 2.8 Seems I cant even reinstall into safe mode.

her we go https://line6.com/software/index.html?hardware=All&name=HX Edit&os=All&submit_form=set

In the meanwhile...a stereo powercab 212 popped up https://line6.com/powercab/overview?fbclid=IwAR03toC-5Q-b-tRsLJ4fWEXYb_iw91eXTwtpfLtgEVnZ2s1PkF4WNIoZtm8 ...and 12 Speaker models with the upcoming Powercab 2.0 firmware

It’s gonna be today. Im 99% sure on this. :)

Hi guys. Recently I sold my Helix Floor to buy a (brand new) Rack+Controller+Power Conditioner and everything arrived today. Very happy so far, love the new setup, much easier on my back lol! The power conditioner also removed all the noise I had coming from my power socket, awesome toy. Anyway, the joystick on the Rack front panel, it's very fluid for top/left/bottom clicks, but stiff on the right. You can barely feel and ear the click. I had exactly this same behavior on the Helix Floor, even on the second Joystick they installed for a repair. At this point I guess it's something common? After that, I see the joystick it's very off center, but again...looking around on google images, I see the same thing on many units. At this point I'm just trying to understand if the two factors are correlated, stiffness and off center (bad installation on the front panel?), or if it's just a common thing and I've to live with it. Any Rack user here that could confirm or give me some advice? Do I have to return it? Meh? :) Anyway, couple of pics so you have an idea of what I'm talking about. Thanks for any input. o/

Im sure he is waiting and chasing that update as everyone else over here. He is just playing the watchdog role because he likes, but yeah, he’s not stuck at Firmware 1.0. ;) Most of the time, dramas are coming from these guys, not really from people just being excited for a new firmware and legitimately asking a estimation for a release.