silverhead

I could list some but it might not be comprehensive or completely accurate. I wouldn’t want to mislead you so I won’t do that. The best way to get a complete and accurate list would be to consult the product descriptions available under the Products tab at the top of this page. I suppose you might find someone willing to do that for you, but unless they tell you they’ve done that their response might also be incomplete and/or inaccurate. It won’t really take you long. If you’re so inclined, after doing that you could report it here so that someone else who has the same question will have e verified accurate list!

If you have not purchased the discounted license associated with your HX Stomp that essentially increases the resell value of your HX Stomp. The purchaser of your used HX Stomp will find that they are able to use the discount because the serial number of that device remains unused for Helix Native discount purposes. Conversely, if you sell your Helix Rack the new owner would find themselves unable to use the discount because that device serial number has already been used.

I don’t know what/who DNB is, but based on the lack of response here you might look at alternatives. For instance, if they are a band you can try to find out what analog gear they use and start with the closest Helix models you can find to match that gear.

I haven’t read this entire thread so forgive me if I am overlooking a previous comment…… No, it means that you can’t transfer/resell your discounted Helix Native license at any price. The discounted license is tied to the associated Helix hardware device via serial number; it is not owned by you personally but it is associated with your Line 6 account. Note that anyone can download and install the Helix Native software. However, it won’t run on a computer until it is successfully associated and authenticated with a Line 6 account and authorized to run on a specific computer. I’m not sure about the administrative details in transferring a full-price Helix Native license to another person but Line 6 must be involved somehow to remove the license from your account and transfer it to another account. That transfer will only be done by Line 6 for non-discounted (full price) licenses.

Trying to explore things that would not be hardware or firmware related, but a setup problem….. Is this 10% occurrence within the same preset or are you switching presets? Is it possible that a Vol/Gain block in the preset is set to Min in the toe position? As a workaround, can you assign a footswitch rather than the pedal toe switch to turn the FX on/off?

You mean you're better off now for not having had the book sooner? Maybe you should have waited longer. There's probably another update coming sometime - and heaven forbid we may have to wait 24 hrs again before getting it. ;-)

Same here. Called the Customer service number, waited about 15 minutes to have the call answered, then they sent me an email with an updated download link. Worked perfectly. They will get it sorted out eventually but in the meantime this is your best option I think.

For those who already have a Katana I guess the reason would be an improvement in the quality of the modelling. And if you don't feel there's any improvement then there's really no reason. Glad you're happy with what you've got.

That seems to confirm that the problem is, indeed, a dirty pot. It needs cleaning rather than just vigorous rotation.

Artifacts will happen when you instantaneously change values in many amp/FX settings. Often the cause is a dramatic change in a time-based parameter like delay or chorus, or a significant change in amp gain. Happens with analog pedals too when you twist the dials rapidly.

The selection of mags or model is made in the Input block. You select either Variax Magnetics or Variax (modeling). These are mutually exclusive. selections at the physical input level and are not parameters in the sense that they can be assigned to the Snapshot controller. I have presets that allow me to switch between mags and models using an expression pedal. I use a dual-path preset with Input 1 = Variax Magnetics and Input 2 = Variax. I include a Vol or Gain block in each path and assign them to the same pedal, e.g. EXP-1. I then assign the Min/Max values for each so that I can mute one path or the other, or blend both. There are other ways such as using a switch to toggle the pedal values to 0 and 100, oppositely, at each press of the switch. These parameter changes can be assigned to Snapshots if you wish. But you can't use Snapshots to change a Variax Magnetics Input setting to a Variax model.

Hmmm…. That does seem odd. The first thing that comes to my mind is that there is some additional processing being done in Cubase that you are unaware of. Perhaps some default setting in the track or channel strip that is doing something during the recording or playback? Some sort of signal processing that isn’t being applied using SAVIhost? The reverse could be happening also - SAVIhost applying some signal processing that Cubase isn’t?

I suggest you open a support ticket. I suspect there’s something in your environment or account. It doesn’t seem to be a general problem.

I am able to import Marketplace assets that I purchased some time ago. Haven't tried making a new purchase. Of course, you need to be logged in to your Line 6 account within HX Edit in order for your asset authorization to be recognized.

Have you tried restarting your computer? If the problem persists after that try downloading the firmware file (in the Downloads page select your Helix device in the leftmost data field and Flash Memory in the middle field). Then restart your Helix device, run the Line 6 Updater program (part of the HX Edit installation package) and choose to Update from File. Then select the firmware file you just downloaded.

Have you tried using one of the back panel USB ports on your PC, preferably USB2.0? The front panel ports often have an internal usb hub behind them which can cause communication problems.

Must have an effect on sales? An apparently incorrect assumption. I'm glad we agree - if Line 6 thought that they would want to address it. Using factory presets as a starting point is exactly what they are there for. Different users tweak them to accommodate their different tastes and equipment.

I expect Line 6 has factored in the (largely unquantifiable) prospect of lost sales due to poor factory presets. Seems they have decided it's not worth the effort to try to 'improve' them further, whatever that means, at least not now. It takes resources to do that and it's not clear it would push any tire-kickers over the line in a retail store. It's like pinning the tail on a donkey. Every user's ears, equipment, and style preferences are different. A change one tire-kicker likes would be hated by another. Like you, any serious buyer (and the $ involved means serious) understands that factory presets need to be tweaked. If Line 6 thought they could drive increased sales by improving factory presets instead of adding new functionality they would do that.

It means you haven't completed the update. Restore the Backup file (it's in the update procedures), particularly the Global Settings in your case..

Same here. My Vol knob goes to 0.0. Looks like you have a dirty pot.

What steps have you taken to perform the update? Did you make the backup manually or as part of the update process?

I suggest using a potentiometer cleaner, or even rotate the Vol knob vigorously back and forth multiple times to try to dislodge any dirt or grit that may be preventing it from rotating fully to the zero position. I am not at my Helix and Variax right now but will test this later and report back on whether it might be a bug.

On the Downloads page select your Helix device in the leftmost field, select Flash Memory in the middle field, and (if not already correctly filled in) your OS in the rightmost field.

Yes, if your updates fail consistently it points to something in your computer system setup. In fact one of the most common comments during beta testing, when we update software/firmware multiple times, was how smooth and reliable the updates were this time compared to the past. Obviously this isn’t what you’re seeing - which points to your environment.

Interrupt and restart your Helix device. Download the Helix firmware file to your computer and run the Line 6 Updater program. Use the Update from File option and point to the downloaded firmware file.