Helix Bug Reports

[adnanshaoun582]

Hardware: Helix LT

Firmware/Editor: Firmware 2.82; HX Edit 2.82

OS: Windows 10

Global Settings: Bottom row presets, top row pedals

Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save.

Step by Step Reproduction:

1. Use the Preset knob to select a preset from the Factory 1 list (e.g., I selected 21C "Almost Not Fair").

2. Save "Almost Not Fair" to User 5 list in the first position, 1A.

3. After saving, the Helix home screen reverts back to the first song in the Factory List 1 ("WhoWatt 100").

This issue seems to be persistent regardless of the preset selection and save attempt.

Additionally, I'm using a PC2 3200 256MB DDR2-400MHz memory module in my system. Could this be influencing the behavior in any way?

Support Ticket: Submitted a support ticket for this bug:Line6 Support Tickets

Any insights or fixes from others who have experienced this issue would be greatly appreciated. Thank you!

[adnanshaoun582]

Hardware: Helix LT Firmware/Editor: Firmware 2.82; HX Edit 2.82 OS: Windows 10 Global Settings: Bottom row presets, top row pedals Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save.

Steps to Reproduce:

1. Use the Preset knob to select a preset from Factory 1 list (e.g., 21C "Almost Not Fair").

2. Save "Almost Not Fair" to User 5 list in the first position, 1A.

3. After saving, the home screen reverts back to "WhoWatt 100" in Factory List 1

[PeterHamm]

On 2/10/2025 at 4:47 AM, adnanshaoun582 said:

Hardware: Helix LT Firmware/Editor: Firmware 2.82; HX Edit 2.82 OS: Windows 10 Global Settings: Bottom row presets, top row pedals Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save.

Steps to Reproduce:

1. Use the Preset knob to select a preset from Factory 1 list (e.g., 21C "Almost Not Fair").

2. Save "Almost Not Fair" to User 5 list in the first position, 1A.

3. After saving, the home screen reverts back to "WhoWatt 100" in Factory List 1

I don't think they are going to fix such an old firmware. Do you know if this persists in the latest firmware? If so, it will be a bug they will want to look at. Otherwise, I am sure not.