adnanshaoun582 Posted February 9 Share Posted February 9 Hardware: Helix LT Firmware/Editor: Firmware 2.82; HX Edit 2.82 OS: Windows 10 Global Settings: Bottom row presets, top row pedals Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. Step by Step Reproduction: Use the Preset knob to select a preset from the Factory 1 list (e.g., I selected 21C "Almost Not Fair"). Save "Almost Not Fair" to User 5 list in the first position, 1A. After saving, the Helix home screen reverts back to the first song in the Factory List 1 ("WhoWatt 100"). This issue seems to be persistent regardless of the preset selection and save attempt. Additionally, I'm using a PC2 3200 256MB DDR2-400MHz memory module in my system. Could this be influencing the behavior in any way? Support Ticket: Submitted a support ticket for this bug:Line6 Support Tickets Any insights or fixes from others who have experienced this issue would be greatly appreciated. Thank you! Quote Link to comment Share on other sites More sharing options...
adnanshaoun582 Posted February 10 Share Posted February 10 Hardware: Helix LT Firmware/Editor: Firmware 2.82; HX Edit 2.82 OS: Windows 10 Global Settings: Bottom row presets, top row pedals Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. Steps to Reproduce: Use the Preset knob to select a preset from Factory 1 list (e.g., 21C "Almost Not Fair"). Save "Almost Not Fair" to User 5 list in the first position, 1A. After saving, the home screen reverts back to "WhoWatt 100" in Factory List 1 Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted February 10 Share Posted February 10 On 2/10/2025 at 4:47 AM, adnanshaoun582 said: Hardware: Helix LT Firmware/Editor: Firmware 2.82; HX Edit 2.82 OS: Windows 10 Global Settings: Bottom row presets, top row pedals Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. Steps to Reproduce: Use the Preset knob to select a preset from Factory 1 list (e.g., 21C "Almost Not Fair"). Save "Almost Not Fair" to User 5 list in the first position, 1A. After saving, the home screen reverts back to "WhoWatt 100" in Factory List 1 I don't think they are going to fix such an old firmware. Do you know if this persists in the latest firmware? If so, it will be a bug they will want to look at. Otherwise, I am sure not. 1 Quote Link to comment Share on other sites More sharing options...
theElevators Posted February 15 Share Posted February 15 On 2/10/2025 at 10:29 AM, PeterHamm said: I don't think they are going to fix such an old firmware. Do you know if this persists in the latest firmware? If so, it will be a bug they will want to look at. Otherwise, I am sure not. I can confirm that 2.82 had a ton of bugs. I was relieved that they were addressed in the subsequent releases. Please update your firmware, otherwise this is reporting bugs from 5 years ago. @PeterHammsorry accidentally down-voted your response earlier. Quote Link to comment Share on other sites More sharing options...
soniknoise Posted February 17 Share Posted February 17 Hardware: HX Stomp Firmware/Editor: Firmware 3.80; HX Edit 3.82 Bug: After receiving midi clock or active sense from the midi in din port the stomp will not respond to other control messages (e.g. cc 68 tuner, cc 49 fs1, etc.) until a cc 120 is sent. This all works fine over USB midi; seems to just be an issue when using the actual midi in port with midi clock, active sense, and possibly other real time messages. Quote Link to comment Share on other sites More sharing options...
ramosric Posted April 21 Share Posted April 21 Hardware: Helix LT Firmware/Editor: Firmware 3.80; HX Edit 3.82 Bug: Brit 2203 volume is now extremely loud, i have had to re-adjust all my patches with this amp as the volume is now way too loud after the update EDIT: to clarify, this is on the Preamp model. i had about 20 patches using this preamp and all of them were now extremely loud (unusable) i had to change them all to Brit 2204 Quote Link to comment Share on other sites More sharing options...
erick4x4 Posted May 20 Share Posted May 20 Hardware: HX Stomp Firmware: 3.80 Bug: On the transistor tape delay, when scale is set to 50% after the first few repeats, all subsequent repeats only go to one side. Other delays, 50% scale seems to keep the ping pong going. Maybe on purpose, maybe a bug, but would sure love to use the scale on this delay and it stays scaled. Quote Link to comment Share on other sites More sharing options...
axeel_b Posted July 11 Share Posted July 11 On 10/28/2023 at 6:33 PM, theElevators said: Not only is there phasing, it also behaves very differently when you run your Helix in mono vs. stereo -- there will be drastic volume discrepancies. My recommendation is to never run this effect in stereo, until the bugs are fixed. @HonestOpinion @Digital_Igloo Hello I just updated my Helix floor to the latest release (3.80). It seems to me that the Double Take block (stereo) still has an issue about volume drop (see above comment, it's the only reference I found on the forum about what I believe it may be a bug). Let me recap the issue and hopefully someone here can give me some hint on it. Starting from version 3.60, when using a Double Take block (stereo) on a regular stereo chain (no mono blocks after it) and set the number of "doubles" higher than 2 you can clearly notice a huge volume drop. Version 3.50 was not working that way, no matter the number of "doubles" you set, you still have a consistent volume output. I'm going to run a deep test using a DAW and Helix in reamp mode to better highlight and measure the volume drop level. I will post here some pictures and results. In the mean time, I would like to understand if there is any other user that is encountering the same problem and, of course, if there is something I'm missing to make it work as expected. Thank you, Alex Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 11 Share Posted July 11 On 7/11/2025 at 10:15 AM, axeel_b said: @HonestOpinion @Digital_Igloo Hello I just updated my Helix floor to the latest release (3.80). It seems to me that the Double Take block (stereo) still has an issue about volume drop (see above comment, it's the only reference I found on the forum about what I believe it may be a bug). Let me recap the issue and hopefully someone here can give me some hint on it. Starting from version 3.60, when using a Double Take block (stereo) on a regular stereo chain (no mono blocks after it) and set the number of "doubles" higher than 2 you can clearly notice a huge volume drop. Version 3.50 was not working that way, no matter the number of "doubles" you set, you still have a consistent volume output. I'm going to run a deep test using a DAW and Helix in reamp mode to better highlight and measure the volume drop level. I will post here some pictures and results. In the mean time, I would like to understand if there is any other user that is encountering the same problem and, of course, if there is something I'm missing to make it work as expected. Thank you, Alex Hi, Alex, I’m not sure if this will clarify if you have found a bug, or not, but it is from “Sam”, the guy who designed the effect. https://www.afteraudio.com/musings/blog/helix-double-take-double-tracker-explained Hope this helps/makes sense. EDIT: If you think it is a genuine bug, then you really should raise a ticket with Customer Support, as no Line 6 employees hang out here, and therefore it maybe overlooked and it will never get fixed. 2 Quote Link to comment Share on other sites More sharing options...
axeel_b Posted Saturday at 02:53 PM Share Posted Saturday at 02:53 PM On 7/11/2025 at 1:11 PM, datacommando said: Hi, Alex, I’m not sure if this will clarify if you have found a bug, or not, but it is from “Sam”, the guy who designed the effect. https://www.afteraudio.com/musings/blog/helix-double-take-double-tracker-explained Hope this helps/makes sense. EDIT: If you think it is a genuine bug, then you really should raise a ticket with Customer Support, as no Line 6 employees hang out here, and therefore it maybe overlooked and it will never get fixed. First of all thank you @datacommandofor your help and info! I will create a support ticket! Cheers, Alex 1 Quote Link to comment Share on other sites More sharing options...
theElevators Posted Monday at 01:42 AM Share Posted Monday at 01:42 AM I've come across a weird issue yesterday. I was building presets, and would up with 2 identical presets, but one sounding harsher/louder than the other one. I removed absolutely everything except distortion, amp, and cab. I checked all the levels, all parameters and everything was identical in HX Edit and the Helix itself. I re-did the preset from scratch and the issue was resolved. It sounded like there was a "hidden" EQ block in the chain that you could not see. The only other thing is that my HX Edit crashed, and maybe that caused a corrupt preset... that worked, but well was a lot louder than the others. So, it's a good idea to cross-reference things constantly. As some of you already know, I always maintain my basic signal chain, and change a few bells and whistles from song to song. Oftentimes, I just copy the preset I just made and make a new one from the copy. For this upcoming gig I am building 15 presets. 1 Quote Link to comment Share on other sites More sharing options...
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