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Amplifi Remote App Crashes

amplifi remote app crash

Best Answer Line6Tony , 05 May 2014 - 02:16 PM

I just got word that this is now fixed in app version 1.01.1. and it's now available in the App Store. Thanks all for your patience!

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#1 b-bender

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Posted 30 April 2014 - 06:21 PM

Just updated the Remote App on my iPhone 5s with latest iOS and it crashes on launch. 


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#2 AtomGram

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Posted 30 April 2014 - 07:06 PM

Me, too. Crashing on open and fellow b-bender. Coincidence? Hmmmmmmm?
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#3 b-bender

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Posted 30 April 2014 - 07:15 PM

Works on my old 4s, don't have access to my stored tones though, guess I might have lost them.


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#4 AtomGram

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Posted 30 April 2014 - 07:20 PM

I am on a 4s.
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#5 ShazCorp

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Posted 30 April 2014 - 10:24 PM

Same issue here. Amplifi 150 arrived this afternoon and the app crashes before it even opens :(

 

Iphone 5


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#6 Taimur1992

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Posted 01 May 2014 - 12:19 AM

My app has also been crashing im on iphone 5

it was working normally a few days ago but today its crashing like anything

 

any word form line6 on it?


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#7 Shakey64

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Posted 01 May 2014 - 02:00 AM

Latest version (Updated: Apr 30, 2014, Version: 1.01) available on apps store with following enhancements:

This version brings key user-requested enhancements, including social sharing of tones and local tone matching, plus new features to support AMPLIFi FX100.

WHAT’S NEW
• Share tones via Twitter from within AMPLIFi Remote
• Easily search tones on the Line 6 cloud from the main menu
• More easily save preset metadata by choosing from pre-defined values
• Get tone match results that include My Tones, even when offline
• My Tones and Favorites are grouped to improve navigation
• My Tones now include Factory Presets to help start your tone collection
• Expand/collapse groups of tones in your Tone Match results
• Favorites can now be un-favorited
• Numerous usability enhancements
• Bug fixes

NEW FOR AMPILFi FX100
• 100 hardware presets, sorted by banks
• UI updates occur in real time between hardware and app


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#8 SilverGuy

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Posted 01 May 2014 - 02:39 AM

It crashes and it's out of function after the new update!

Please fix it.

I'm really disappointed.

 

Thx in advance...it mades my day


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#9 MatthijsG

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Posted 01 May 2014 - 03:00 AM

Yeah I got the same problem, the app crashes as soon as I start it.


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#10 Triryche

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Posted 01 May 2014 - 03:42 AM

Make sure you have the newest version of the app installed.


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#11 SilverGuy

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Posted 01 May 2014 - 04:05 AM

Make sure you have the newest version of the app installed.

 

Update from 30th April 2014

 

Well, this is the newest version and it crashes.

 

 

But anyways thanks for your response.


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#12 jussa21

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Posted 01 May 2014 - 04:55 AM

Update from 30th April 2014

Well, this is the newest version and it crashes.


But anyways thanks for your response.


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#13 jussa21

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Posted 01 May 2014 - 04:56 AM

Same problem here any fix
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#14 silverhead

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Posted 01 May 2014 - 05:17 AM

Line 6 has been made aware of this issue. In order to help them understand the extent of the problem, and to provide them with relevant debugging info, I encourage everyone who is experiencing this problem to open a support ticket. Include all relevant device and software version(s) info.

 

http://line6.com/support/tickets/


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#15 phil_m

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Posted 01 May 2014 - 05:37 AM

To echo what Silverhead said, we've let Line 6 know as far as we can. I have an iPhone 5S, and I'm experiencing the same thing others are here.

 

It's still early in the morning in CA, so it will be a little bit before Line 6 opens up. I imagine it's something they'll want to get on right away though. I wonder if the version they had set to go to the app store got corrupted somehow. I don't really know enough about how that all works to comment intelligently, but hopefully it's something relatively simple like that.


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#16 AtomGram

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Posted 01 May 2014 - 06:15 AM

I was able to delete the new app and revert back to the old one from my back-up if that helps anyone.
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#17 Line6Tony

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Posted 01 May 2014 - 07:51 AM

I was able to delete the new app and revert back to the old one from my back-up if that helps anyone.

We're sorry for the inconvenience, folks! The Amplifi remote team is aware of the issue and is looking into it.  I will update this thread as soon as I have pertinent info to report. Thanks for your patience, guys.


Tony Reese
Line 6 Customer Support Manager


#18 Shakey64

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Posted 01 May 2014 - 08:01 AM

For info, and hopefully to aid diagnosis.
I updated my iphone5s with iOS 7.1.1 (11D201) and then Amplifi Remote to 1.01. It crashed so I restarted and still crashed.

Updated my ipad2 with Amplifi remote (but iOS software is NOT the latest, it is 7.1 (11D167)) and it crashed. Clicked again and left it FOR A FEW MINS and it works. I haven't had a chance to connect to my Amplifi hardware though so cannot say if there are any issues there...
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#19 Line6Tony

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Posted 01 May 2014 - 10:25 AM

Early reports are that the update crash affects iPhones, but generally works well with iPads. Also, deleting the updated app and rolling back to a previous version via a back-up seems to work. There is now verbiage about this issue in the app's description in the Apple App Store. We're working with Apple to identify the best course of action.

Tony Reese
Line 6 Customer Support Manager


#20 b-bender

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Posted 01 May 2014 - 12:28 PM

I have deleted and installed version 1.00.1 (this is the previous version, right?) on my 5s several times. Each time it will go through the welcome and disclaimer screens then crash after clicking the Get Started button and every subsequent launch. The 4s doesn't have the 7.1.1 iOS update like the 5 does and also is running AR 1.00.1. I won't update that one for now as it's working.


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#21 jeffany

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Posted 01 May 2014 - 01:17 PM

Arghhhhh, immediately crash on my 5s 


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#22 martinsage

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Posted 01 May 2014 - 01:33 PM

It's happening to me too. iPhone 4s. It started crashing as soon as I opened it today. So unistalled it and downloaded the app again. No different.  It was playing up for the last few days, sometimes it took 20 mins of opening & shutting it to get it to sync with the amp. Now it wont even open....when will you fix it please?????


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#23 SilverGuy

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Posted 01 May 2014 - 02:15 PM

Any chance to get the old version back without a Backup?

I don't have a Backroll of a proper Backup couse of reinstalling the new Version double times.


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#24 vlxjim

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Posted 01 May 2014 - 02:39 PM

Line 6 posted to not download this update on your iPhone.

Problem is most peoples iPhones are set to auto update. So for people like me, I go to use the app and find out the Line 6 did not test the app before putting it up to the app store. What genius is in charge over there. Sure your going to get bugs in apps that are not found until after the release. But come on it won't even launch.

 

I would love to of seen the meeting at Line 6 about this one.

 

What!, no one here has an iPhone to test this app on. Well it worked on my iPad.


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#25 Triryche

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Posted 01 May 2014 - 04:48 PM

In their defense, the app was fine before the recent Apple iOS update, it's a dynamic situation, with a new evolving app.

 

Let's just hope there's a quick fix!! (said me with an i-Pad. LOL)


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#26 trgz

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Posted 01 May 2014 - 07:12 PM

Same here, 4s newest ios , app crashes please fix it!
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#27 vlxjim

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Posted 01 May 2014 - 10:52 PM

The app was fine with the latest OSX. But the newest Amplifi app won't work with the iPhone with newest or last OSX version.

 

And I'm sure the Amplifi FX100 was going to alway get 100 presets. its in the name as well as having up down switches.


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#28 SilverGuy

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Posted 02 May 2014 - 04:26 AM

Any news about the fix?

 

I am really frustraded atm...a useless box sitting in my studio :(


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#29 klaus2007

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Posted 02 May 2014 - 04:43 AM

Me too. App crashed down  as I stand in the Store for testing the amplfi and perhaps buying the amp.

 

... iphone 4. Re-install does not help. 

 


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#30 Shakey64

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Posted 02 May 2014 - 05:03 AM

I have tweeted Line 6 but had nothing back so far :(   An ETA (even if its in days rather than hrs) would help set expectations... 

 

BTW I had a quick look on my ipad yesterday (not connected to the Amp) and couldn't see the:

• My Tones now include Factory Presets to help start your tone collection

Anyone found these or did I miss something?


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#31 heerderletteren

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Posted 02 May 2014 - 08:11 AM

What I can't understand is that Line6 has a working version of the app, the previous one. They just have to give it a new serialnumber and we can all download it in the Appstore. Then Line6 has all the time to deliberate with Apple about this and we can all jam along.

Now if have a useless floorboard which I received yesterday. After watching various YouTube movies of the presentation I expected a lot of this device. But the first thing I experience is that it's strenght (the app-control) is also it's weekness. And since the launch of the floorboard (at least in Europe) is at the very same moment of the app-fail, this is the experience all new users will have! I can't believe that a company let this happen.


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#32 vlxjim

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Posted 02 May 2014 - 09:15 AM

Yea there is no factory presets on my iPad Air with the new app. 

 

Its going to take days to weeks for the app fix. Even if the app was fixed last night it still has to go through Apples approval process to get posted.  


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#33 SilverGuy

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Posted 02 May 2014 - 09:27 AM

Any statements ?

Some Information?

Line6 whatsup - give us a feedback please.

 

Thanks in advance

 

a costumer


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#34 Brad_Ames

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Posted 02 May 2014 - 09:33 AM

Even if they could fix the app now..it take 7-10 days for apples approval process...sadly I JUST got my amplifi after having fun with it at the store...to discover the dang app isn't working on my phone x.x and the iPad version has none of the new things that are supposed to be there x.x
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#35 Shakey64

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Posted 02 May 2014 - 09:45 AM

@Brad_Ames. Which version do you have on your iPad?  The latest version does seem to have the enhancements mentioned apart from the My Tones now include Factory Presets to help start your tone collection.

 

If all Line 6 need to do is debug to fix compatibility with latest iOS then I wouldn't think they would have to wait 7 days to upload when they have it fixed...


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#36 jussa21

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Posted 02 May 2014 - 10:44 AM

I thought we would have a reply from line 6 by now would be nice to know what's going on
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#37 gunpointmetal

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Posted 02 May 2014 - 12:28 PM

I thought we would have a reply from line 6 by now would be nice to know what's going on

there will be no reply from Line 6.


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#38 julioborko

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Posted 02 May 2014 - 12:28 PM

I guess that's the major downside of being dependent on the app for pretty much all functionality. Without it the Amplifi is just a great Bluetooth speaker. Hopefully (maybe) they can get that USB port working with a PC as a "backup" method of editing and navigating tones?
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#39 silverhead

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Posted 02 May 2014 - 01:19 PM

there will be no reply from Line 6.

 

 

Early reports are that the update crash affects iPhones, but generally works well with iPads. Also, deleting the updated app and rolling back to a previous version via a back-up seems to work. There is now verbiage about this issue in the app's description in the Apple App Store. We're working with Apple to identify the best course of action.

 

Line 6 replied yesterday. They'll reply again when they have an update.


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Life is what happens to you while you're busy making other plans.
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#40 Line6Tony

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Posted 02 May 2014 - 02:26 PM

Thanks for your continued patience. Here's the latest on this issue:

 

- We have submitted a fix for App Store Review

- Apple has granted us an expedited review, and the review is expected to start soon

- This crash is impossible to reproduce on any version of the app that has not been processed for the live App Store, even by Apple

- The crash affects iPhones only; iPads are unaffected

- Apple provides no means of reverting to a previous app build

- When a new app is released in the App Store, the previous version is automatically removed from the App Store 

- Users can restore to a previous version through iTunes, if the device had previously been backed up

 

We apologize for how this has inconvenienced our customers. I'll post again once I have pertinent information.


Tony Reese
Line 6 Customer Support Manager






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