reginaldStjohn

Did you do the reset and reload of your backup after the upgrade?

You could assign the drive parameter to the expression pedal so that in the toe possition it is full drive and at heel possition it is a low drive. Another way to do this is add a split before the drive block and join it after. Then assign the volume(s) of the two branches of the merge point to the expression pedal. Have the branch with the drive be normal and the volume of the dry branch be reversed so that as you push the toe down its volume goes lower and the drive branch goes higher.

Do you have active or passive pickups? If active, replace the battery.

I usually try to reduce it down to steps: Start with just your guitar plugged into the HX and the Send into the Amp. Disconnect the amps EFX Loop cables. This should act like you are plugged directly into your amp. The amp gain and eq should effect the signal. Next plug the Amp's send into the HX return. You should not hear anything at this point but the HX Loop block should show signal coming into it on the screen. Are you using a Loop block or a separate send and return bock in the Helix? Continue in this fashion to try to determine where things are going wrong.

If it sounds good to you then there is not right or wrong in this regards

In global settings you can also enable the "pad" which will reduce the guitar input

I know that in global settings you can change whether the loops are line or instrument level. check your settings and try the other setting to see if that helps with the signal level clipping

Thanks.

Many of us have had this issue. We had to do a system reset and then restore from a back up. When you do the right reset all your user banks will be blank and you can save one of those off if you would like

They all sound fine to me. It really depends on what you are going for or how you want to use them. What kind of input do you want?

Please send in a support ticket to Line6 so they have visibility into how many users are having these issues. Even though this is a Line 6 forum they don't frequent here as often as other places.

You may want to report this to Line6. The more people that have this issue and make Line6 aware of it may help in getting it solved.

+1, I have seen this and had to do a factory reset and re-load

Send in a support ticket so they are aware of it.

I did several device resets. Reset Patches, Reset Setlists. I then had to do a global reset and restore from a whole backup. I have not seen the issue again but I have not tried to copy and paste since then either.

That is true but when I restored my setlists to try to get rid of patch errors the floor's screen went blank and I had to restart it. It went through and rebuilt the patches and i thought it was all ok. then if I copied a patch from one location to another the corruptions appeared again. If it was just a communication error then re-connecting HX Edit to the unit would show different results. This was not what happened in my case.

I don't know if it is common but it has happened to me. I had to recover using a full backup as restoring setlists made my Helix screen go blank. I contacted Tech Support but they never did get back to me after their initial response. Maybe if you open a ticket with them they will see that this is happening to several people.

This is a situation I have had as well. Luckily I had backups so I was able to restore from a complete backup. I contacted tech support about it and they responded once but I have not heard from them again. I think you are not alone in this problem

They replied to my ticket and just had me try to start the Helix up with different reset combinations. I had already done that and I still had the preset corruptions and responded with that information. They never got back to me after that. I eventually just restored from a complete backup before the corruptions showed up.

Use your current Helix Edit to make a complete backup of your Helix. You may even want to export setlists, IRs, individual presets even though all those should be in the global backup. Update your Helix as per all the instructions and then restore your backup.

I have the same issues. Started my own ticket. Maybe they will figure this out and fix it if they get enough input. Seems related to copy and pasting presets in my case as well.

Having corrupted presets here. Using Helix Edit 2.82 and matching firmware form my helix floor. I had some presets be corrupted. Names all weird. I can't do anything with them. So I exported the setlist and tried to re-import it. It seemed to import fine but then bigger blocks of presets are now corrupted. I am going to try to do global reset but I am afraid my saved presets might be corrupted as well. Now when I load a setlist it stops with my Helix and the Helix screen goes blank. I have to restart it and it rebuilds presets. I have noticed others in the forum with similar issues. Has Line 6 had a trouble/bug report logged for something like this?

Is your computer and audio gear all plugged into the same wall outlet or circuit? This could be a ground loop. I had the same problem and fixed it by getting things all on the same circuit. However, it really depends on how the USB power is designed inside your machine. There are some devices out there that can try to isolate your USB or audio grounds. Have you tried the ground lift switch on the Helix?

There may be several ways to do this but here is one. There are two paths in the Helix Floor (if that is what you have). Set Path 1 (top) to the input for you acoustic guitar and then add the blocks you want on that top path. Now, at the end of the path set the output to your desired output. You may also have to set the output pan to have it %100 to the right or left if you are using the same output type for both your acoustic and electric. Now do the same thing on Path 2 for your electric guitar but pan its output to the opposite side.

The IR used in the patch just selects an IR location to use. So if you download a preset and it uses an IR in slot 10 then you need to put the same, or similar, IR in slot 10. The other option is put it in whatever slot you want and then go to the IR block in the preset and change it to point to the IR slot you put it in.