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The message is asking you to contact Steinberg Technical support. I assume that this error points the problem to Cubase. I have no knowledge on Cubase as I use Reaper. Try loading the backup file that reaper created just before the problem occurred. If it works, then Save As a different projects name in the same folder as the existing project. Now close reaper and restart Reaper again. If that works, then just delete the old, problematic project file. Do not delete any other files. The other thing I would try: Delete the VST VST3 for Helix Native. It's a .DLL file. Then re install Helix Native and see if that works. Check to see that all your audio and video drivers are updated and that Windows has not installed other ones that conflicts with your audio interface. Hope this helps.

It would be nice to have a GLOBAL IR loader in Helix Floor affecting only the headphone output. I have managed to calibrate my headphones using a VST plugin and now have an IR which I can load in my DAW when playing with it. It would be nice to be loading the same IR as a global block in the Helix so to creating new presets while using headphones. This avoids loading the IR each time I create a preset, and then removing it when NOT using headphones. What is your opinion on this?

Thank you for the contact info, I have sent him a text and hope he can help me. I am grateful about the phone number, as i do not use Facebook or similar services. In the event that Mark Wright cannot help, does anyone know what are these screw made of? are they steel but chrome plated, zinc, brass plated, stainless steel, etc...? Unfortunately the guy that setup the guitar long time ago, made an atrocious job at it and chewed up the screws head in the process.

Can someone help me finding original screws for the JTV69 in the UK? I purchased some for a Strat specs thinking these may be the same as the JTV, but these are too different... They are too thick, too long and the heads are too wide to fit in the original 4 metal inserts. Thanks in advance.

Silly question... Can you try some different strings? Maybe the ones that you have used could be of a bad batch? Just a thought.

I had the same problem with the 3.01 update, with HX Edit stopping working on "initialising...." This seems to be a buggy code to me, as nothing has changed on my end. I never had to restart the process before, but this time worked on the 3rd attempt. for a moment I did get quite concerned about it all. So far it looks like that everything it's stable.

I would like to see a search and favourite facility similar to the one found in the Native Instruments's Guitar Rig, for Helix Edit and Helix Native. It makes sense! Also, good visual metering for compressors and gain stage, with the options for choosing different types of dB standards (VU, -18db, -13db, Crest, etc...).

Hi and welcome to the forum. It sounds like that you are hearing your dry signal input from the Focursrite interface... There should be a knob on the interface that mixes your guitar dry input and the PC output. All you should need to do is, turn that knob all the way towards the PC direction and that should fix your problem. Hope this helps.

Hi. This is how I have done it in Reaper (DAW). I use a Tablet with an app called BandHelper to use as a controller. The tablet is connected to my UMC204HD audio and midi interface, using a cheap USB to MIDI cable. The UMC204HD is then connected to my laptop through its separate USB cable. Open Reaper (DAW) and make sure that you have configured your MIDI and AUDIO in the Preference settings. In the midi section, make sure that both the MIDI interface (in my case the UMC204HD) and the Computer's MIDI interface are both showing Enabled+Control. In Reaper, create an Audio track. In the audio track, insert Helix Native. Now plug your guitar in and select different Presets, Snapshots... Play the guitar. You should be getting sound out of it. If not, check that the track is RECORD ARMED and MONITORING ON. Now insert a new track and put it above the Audio track. In the Input field, choose MIDI and select your MIDI device (in my case the UMC204HD), select All Channels. On the same track click the I/O button. Click on the Midi Hardware Output and select your COMPUTER Midi device. On this MIDI track check that the track is RECORD ARMED and MONITORING ON. Send the Midi track to the Audio track by click-drag the midi track's I/O button onto the Audio track. You don't need to create a Midi Item for the track if you want to use it in live situations, so no programming. Save your project!!! Now use your programmed MIDI Controller with the Helix Native. You should see the Green circle, lighting up at the bottom right of the Helix Native Plug-in, every time a Midi message is received. It works for me just fine for controlling Snapshots, but not for Program Changes! I believe this is not yet implemented. ...unless someone has a solution for it? Let us know how the outcome.

Sorry for the late reply, but for some reason I never got notifications for this thread. Thank you for your help, I got it working OK now, it turns out that the problem was with the BandHelper App and the developer did sort it out promptly.

Helix floor not receiving or send Midi CC commands. I would like to send MIDI commands to the Helix Floor so to change Snapshots within a preset using commands like CC: 69 005 I have tried using an app called BandHelper and tried recording the midi changes in Reaper (DAW) but the only data sent or received in both applications are the Program Change, ie: 032 02 019, which is OK to change presets. If I try the CC: 69 05 nothing happens... the only way to change Snapshots via MIDI, is to input RAW Midi Data, ie: B0 45 02. I have the latest FW 2.82 installed. Midi channel: 1 MIDI PC Send and Receive set at: MIDI + USB Please Help! I have tried different ports and channels settings, including Omni. but CC: commands do not work. Using Helix itself works fine, when pressing Snapshots switches it work OK. Thanks in advance.

I mainly use it at home with Reaper but I have also used with 2 instances of Native as inserts for guitar and bass players DI in and live recording of 16 inputs from an XR18. Reaper has been solid DAW so far! A few weeks back, Native saved the evening at practice, when I forgot to load the Helix Floor in the car. :D

Thanks for that, I'll be trying it as soon as I get the cleaner.

In my case, I have the tone pot on my 69 a bit scratchy, moving it a few times it clears it and operates without any noise. Can it be cleaned by the user or does it need to be replaced?

****ALL WORKING NOW**** Hi. Trying to update Helix Native but on login in i get the Cannot reach servers. Make sure this computer is connected to the internet. Well... guess what? I AM CONNECTED TO THE INTERNET!!! Amin, Please delete. Thanks

I had the same problem with helix floor and the Berhinger XR18 not showing in Reaper after updating to 2.80 re-installed their drivers solved the problem... at least it still appears so. Try uninstalling the the drivers before restarting your computer, then re-install.

Please... keep this thread on topic! I can't believe there are 11 pages and ALLOT of it wasted my time reading it.

Hello Davidvignola. First of all, welcome to the forum! Computers... you would expect the exact process every time you switch it on, but they do have a mind of their own. You say that the previous day it worked fine, so what changed during the time you used it? My first thought is that It seems to be related to Drivers Compatability or that the same driver is being used by another precess. Try updating all of your drivers, including graphic card drivers That might solve your problem. Just yesterday i had a problem with using Reaper and iTunes at the same time, Reaper worked just fine but there was no sound from iTunes, the Play button changed to the Pause button, as it should but the player froze the timer and no sound played, that was odd because it has always worked in the past, so what did change? Well, I disregarded an earlier iTunes update notification. Assuming that might had been the reason, I allowed the update to complete and restarted the PC, from then on everything worked just fine. I doubt if the paid version of Helix Native by itself will solve your problem.

That is a great sound! Well done Glen.

It would be nice, as I can't see the Helix floor screen under the desk, when editing on the laptop... unless shuffling the chair back and forth that is. I keep calling for MIDI information to be displayed in the editor. It is a pain, literally, to go under the desk in order to get MIDI detail. I use these to create setlist in BandHelper... so I can have Helix change the corresponding preset for the next song performance.

I think that Marketplace is a good idea in that we can click the link to access new presets and IRs but I rather see that link goin to the customtone section and letting other creators get paid for downloads too.

And that's the reason I won't upload anymore. I uploaded some HD500 patches in the past, several thousands of downloads later, I only had 1 person thanking me for it while some clever people compile a CD full of other people's hard work and sell them on eBay. Still receiving messages on YouTube about sharing a Gary Moore preset I did years ago... they can wait a bit longer.

I doubt if I would use the Marketplace feature... I would rather see MIDI INFORMATION displayed on the main screen. Handy when you build set lists and need to assign MIDI program changes for each preset/song. Still, I hope the tuner will do e better job than the previous one.

I use the Alto TS212, great sound! The IEM sound can be tricky but I find that you have to try many different buds as the right fitting will produce the best sound and tone. In my case, I get best results when using foam type buds.

I heard somewhere that there is a pc program that it allows some plugins to be started standalone, without a daw... can't remember if it came from a Behringer download.