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That may be the case, but it is the most likely place to find Eric in his guise of Digital_Igloo. Plus it was in TGP where he first mentioned the continued support for the original Helix range of products.

It sounds like you're having a very frustrating experience! Here is a rewritten version of your issue that is clearer and easier for others to understand: Line 6 Helix Floor Connection Issues with HX Edit I'm having persistent connection issues with my Line 6 Helix Floor and the HX Edit software on both Mac and Windows operating systems. The main problem is that the Helix will not reliably connect to HX Edit via USB. I've tried multiple USB cables, including another known-good cable, but the issue persists. When a connection is established, it is unstable. It typically stays connected for only a few minutes before disconnecting. This connecting/disconnecting cycle repeats several times. Glitching and Freezing: While it is briefly connected, the Helix Floor unit itself (and likely the HX Edit display) will start glitching and freezing. I'm unable to resolve this and I've already tried to open a support ticket with Line 6, but the system is not allowing me to submit it. Is that a fair rewrite? Concerning the support ticket problem, how did you realize that the system doesn't allow to submit it? Could you tell what specific Mac and Windows operating systems you are using (e.g., macOS Sonoma, Windows 11) and what troubleshooting steps you've already taken (besides changing the cable)? This information might help in suggesting a solution.

Hi, When weird and unexpected things happen the first line of defence is to perform a factory reset: - Helix LT Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Note: If this doesn’t clear the problem, it maybe advisable to reinstall the Firmware. You didn’t mention what version you have in your LT, but upgrading to the latest version (3.80) helps to fix various known bugs. Hope this helps/makes sense.

I've no clue why you'd want to do that. New to MIDI? The main reason to use the "Snapshot CC Send" would be to record a MIDI track to automate a show. When you use a MIDI Controller for LIVE performance you just setup the controller to send the CC#69+Value (SS# - 0-3). Unless you switch banks on the controller, those switches will always send the proper message. Here's the MIDI controller I use. Cheap, powerful, easy to set up (mobile app), rugged, dependable, and widely available: Amazon.com: HOTONE MIDI Foot Controller Pedal Bluetooth Ampero Control 4 Button : Musical Instruments You didn't say WHERE in Europe, so...

Yup, it sure has, check this thread from 2018, especially the reply from “revans” listing Helix = Strymon Reverbs. IIRC, Strymon evolved from Damage Control which was created in 2004 by a couple of guys who had previously worked for both Alesis and Line 6. Hope this helps/makes sense.

*squinting my eyes at you* well played. I really dig the Cloud reverb, which is what I try to mimic. Cloudburst is pretty cool too. This video pretty much sums the sounds I would love to mimic without losing clarity. So lush. *drooling Sorry, as I'm sure this topic has been beaten to death

Then you make the setting active. It works in the one preset you want, and since you don’t care about the other presets it doesn’t matter. Personally, I decide on the snapshot edit behaviour based on whether I am primarily editing or playing in any given session. When editing, especially if editing snapshots, I set it to Recall so that I can navigate among presets without having to Save the preset each time I change Snapshots. I tend to leave it there because while playing I don’t usually even have the edit program active - everything is done on the device. If I do have the editor running while playing I set it to Discard.

I would go for Option 2. Things you may not have thought of: External drive pedals in the HXFX Loop could be too noisy (IMO) due to the small amount of noise added by the Loop. With "Lots of dirt pedals" you'll already have plenty of noise. YMMV depending upon the pedals, but that has been my experience. If you haven't spent much time with the HXFX dirt pedals, try them and compare. You might end up selling the physical pedals. Option 2 also allows you to put your MOD FX before the Opus and your time-based FX after, as would be done in a studio in post production. There's no reason to further complicate your signal chain with external MOD pedals, the ones in the HXFX are quite capable. Also, keep in mind that every time you go from analog to digital and back you're introducing latency which, even if not enough to throw off your timing, can still affect the "feel" of your rig. More external pedals=more cables=more potential failure points. "KISS" theory applies.

It would be so nice to not be tied to Microsoft Windows or the equally bad Apple control freaks just to run HX Edit or Helix Native. Please provide us with Linux native apps. Thanks, John

I would also like to see Line 6 software officially support Linux. I already paid for Helix Native, but I would be willing to pay a 2nd time for a Linux version. I run a Windows virtual machine so that I can use HX Edit to update HX Stomp firmware, but the performance of software running in the VM sucks. If there are no plans to make HX Edit available on Linux, Line 6 should provide information about the communication protocol and file formats so the community can develop the software. Software to examine backup files exists, but this is far from what is needed: https://github.com/frankdeath/hx-tools

My G10 had just passed its warranty when the battery went dead. In fact, I had two other G10s that also died just after the warranty period. As I said, this one sat dead for about three years before I found a battery that works. I did the battery replacement safely, and can now use the transmitter again. Having a battery that is not "user-serviceable" and that, in fact, can't even be purchased in the US, left me with the option of tossing the G10 (which I did with the other two), or finding a way to save some of my investment in the third one. I did the replacement safely, and it works. And you'll notice my last sentence in the original post, where I urge caution and being safe if the replacement is attempted. I appreciate your comments, but there are lots of us out there with dead, expensive units that CAN be salvaged. Had there been a way to get the battery or unit replaced through Line6 (I tried), I would have availed myself of it. Regards, Carl Owner of many Line6 products since about 1996, or whenever that first Pod came out

Are you using some external midi controller and maybe getting midi CC loops?

I appreciate any assistance. Thanks for your help and sorry for your loss.

Does this happen with all presets or only one/some? It sounds like there may be an FX block that you are not aware of. For instance, a Noise Gate block (embedded in the Helix LT Input block) can possibly have that effect. Examine each FX block in the preset(s). Begin by turning each block on/off until you find the one that is causing the effect. Then adjustt the parameter settings for that block to remove the unwanted effect.

- Optimize the volume controls on your guitars. There's no single solution for anybody, I personally prefer using a treble bleed cap on most of my guitars. Other people like the socalled "50s wiring". And yet some others like it stock. - Don't overgain your sounds. Too much gain and the sound won't react too much to your playing and/or guitar volume and/or pickup switching. - Use a very dynamic amp. In the HX series, the Grammatico GSG is excellent. - If you want more "sustain" (it actually is decay, but hey...) without raising the amp gain, you might want to try a little compression before the amp. I like the legacy Vetta Comp for such stuff. - Get used to play accordingly. This is possibly the hardest part.

What did they say when you opened a Support Ticket? ??????? They haven't stopped, there just hasn't been one lately. They're a little busy with Stadium, but there WILL be updates. https://www.thegearpage.net/board/index.php?threads/helix-3-9-wishlist.2714547/post-42223469 Take a positive view. Open a Support Ticket. Even if it's out of warranty, they've been known to help anyway. For all you know it could be a known issue with a simple solution. TIP - be positive when asking for help. Nobody likes a negative Nancy.

The MODE switch is always available. In PRESET MODE you can have ALL PRESETS, ALL SNAPSHOTS, any combination of PRESETS, SNAPSHOTS and/or STOMPS 4 each TOP or BOTTOM. The UP/DOWN switches can be BANKS, PRESETS or SNAPSHOTS. You can swap the UP/DOWN functions to DOWN/UP but you can't disable them in PRESET MODE. In STOMP MODE, if you have the full-fat Helix (not LT), then you can set it so that you have 10 STOMPS and no UP/DOWN switches. Using Command Center you can set switches (in STOMP MODE) to switch SNAPSHOTS, MOMENTARILY switch Snapshots (PRESS/RELEASE), or use one FS to go to any Snapshot from any other Snapshot ("stacking"). Example - FS1 in SS1 goes to SS3, in SS3 FS1 goes to SS8, in SS8 FS1 goes to SS6 etc. Using the PRESS/HOLD setting you can go to either of two Snapshots from one switch. You can also switch PRESETS, control external MIDI devices, swap channels on an amp, control a DAW, lots of other stuff.

Forget about it. The filters in the HX series are all very weak and often sounding harsh. And yes, I wish that was different and there were modulators (in the first place envelopes controlled by input level) available. But then, most users rather want 92787 more obscure amp models instead of one single decent filter block.

I'm not sure what you mean. To create a MOMENTARY Snapshot you need to use Press/Release, but the RELEASE to get back to the original SS needs to be on the Target SS: SS1 FS1 Press>SS2 SS2 FS1 Release>SS1 You cannot, in another SS, go to SS2 and have the RELEASE of SS2 set to go back to THAT SS because it is already set to go back to SS1: SS3 FS1 Press>SS2 SS2 FS1 Release>SS3 Whereas: SS3 FS1 Press>SS4 SS4 FS1 Release>SS3 will work fine. If this does not describe your issue, attach an example preset with specifics re what you are trying to accomplish.

Hi, O.K. Here we go I just downloaded the preset that you linked from Customtone, and loaded it directly into an empty slot on my Helix floor - No problem! I then loaded an instance of Helix Native in Logic Pro, and once again dragged the preset into an empty slot - No issues whatsoever. The error code states "Invalid Model", and when I checked the signal path, the Amp Block is "German Extra Red" which is based on* the Bogner Ecstasy 101B Red channel. That amp model was introduced in the last Firmware Update version 3.80 released on 19th November 2024. If you are not running the very latest iteration of Helix Native (v.3.82 - Dec 3, 2024), then that amp model will not be available to use in your software - hence the "Invalid model". The only other thing that may explain the issue, is that the preset was corrupted during download, or possibly you do have the latest version of Helix Native, but the preset compatibility settings are set for something like HX Stomp, or Stomp XL. Hope this helps/makes sense.

I'm not sure that I understand. MULTI includes the AUX Input. You shouldn't need to set the Presets' input to AUX to use the AUX Input. If you DO select AUX, that disables all other inputs for that Path. The AUX Input is intended for use with active pickups, and your signal from the G10 will be much weaker than when you use the Guitar Input. It SHOULD, however, still work. I'm currently using a no-name 5.8ghz wireless because the non-replaceable batteries died on BOTH of my G10 units and I'm not spending $220 for a new pair of transmitters that are eventually destined for the dump with the ORIGINAL pair that in any case don't work as well (dropouts) as the PAIR of dongle style units (no big bulky base unit) that I got on Amazon for $60 (for the PAIR - $30 each and NO dropouts!). They work fine in the AUX Input and IIRC, the G10 worked fine there too (when they worked). IDK what sort of space constraints necessitate using the AUX input, but why not just use the right-angle adapter that comes with the G10 to go into the Guitar Input? EDIT: If you MUST use a rear input, use one of the RETURNS and set the INPUT Block to that RETURN. The RETURNS are 1M and will not attenuate the signal like AUX does.

Hi I would suggest to look to the morningstar products (MC4, MC6 etc) , they're easy to program/use. You can do pretty whatever you want to do in your case

Have you tried the 4CM setup? See manual pg10.

Hi everyone — I’ve built a custom GPT tool called ToneSmith, designed to help HX Stomp users craft presets based on their specific guitar/pickup setup, tone goals, and even LUFS calibration. It’s built with ADHD-friendliness and structured workflows in mind — one decision at a time, with snapshot logic, IR selection, and tone-matching based on real gear. I’d love your feedback, especially from fellow Helix nerds. Try it here: https://chatgpt.com/g/g-6827a0cc4ed081918b78267c6e42f0b3-line-6-hx-stomp-tone-smith

Strymon is a company and not a reverb. I know you know that. This is just to nudge you into being more specific and point to concrete sound examples that you want to replicate.

Huh? A Global setting means it is effective on each Preset across the entire device. Provided that you don’t SAVE any changes you make, then everything remains the same. Hope this helps/makes sense.

Yes, that's what I described using the Snapshot Edits setting.

The usual suspects are (in preferred diagnostic order): Drivers - check your machine is upto date with OS (no hints here as you haven't said what OS), uninstall HX Edit, restart machine, full reinstall (download the right Edit for the firmware) USB cable - they wear out so try a few different ones USB port on you computer - even though nothing has changed try a different one USB port on the HX device (you don't say what type) - try a factory reset to see if its firmware related first - and try a different computer if possible If none of that works then its likely the port on the HX device requiring a service centre.

Hi, Simple solution - I would suggest that as a new owner of a HX Stomp, you might want purchase “The Big Book of Helix Tips and Tricks” compiled by occasional forum contributor Craig Anderton. It is available as a digital download pdf from Sweetwater - see link in thread below. I mention this simply because the Big Book actually contains two ideas for creating custom Wah pedal settings, one of which includes Q control. See the sections - “The Secret Wah” and “The Customizable DIY Wah”. Presets for both of these are included, along with lots more free Presets Hope this helps/makes sense.

Yes. Select the expression pedal (instead of a footswitch) in Bypass Assign for the Wah block (and other blocks if you like).

Dear friends, I'm pleased to announce version 0.4.0 of pod-ui, a cross-platform tool for controlling POD2.0 modelling app. It's an open-scource app available for Linux, Windows and MacOS. Please check out the release page and download the binary for your platform. I'm just one guy with one POD and would genuinely appreciate feedback, especially from Windows and MacOS users. Currently, the app supports controlling POD in real-time as well as loading POD patches from the device and storing them back to the device. I would love to add lib and l6t file loading in the future as well as support for other Line6 device. The pre-compiled binaries on the release page include sentry support, which means that if and when the app crashes, a crash report will be uploaded to the cloud. Otherwise the app does not collect or send any data anywhere else. - liet_

Hello. I just got an HX One. I wanted to use it for instant and momentary Whammy fx using the Flux Footswitch. It appears that there is no way to change it from latching to momentary? That’s unfortunate as it really slows down the use of the Whammy effect. Has there been any talk of adding this feature in the future? Basically it needs to shift up when pressed and return to heel pitch when released.

Line 6 central starts to update and then stops... again and again etc. The whole Line 6 is a joke, nothing more!!!

What do y'all use for metronome/click while playing live with helix? I've tried all the workarounds like 3note generator with tremolo, etc. None have been really successful so far for me. I need to get a proper click sound on my IEMs while playing live and I want it to come through helix since all my delays/fx are mapped with the BPM on it. No, I'm not interested in an external midi source since I want my helix to be a one stop shop. I mean, I have a patch for each song on my helix and tempos are already programmed on it. For any additional midi device I'm adding points of failure. WHY DOESN'T LINE 6 CONSIDER ADDING METRONOME SOUND TO NOTE GENERATOR?? Does anyone echo with this issue? Any suggestions or ideas?

You'll never get an answer. Line 6 doesn't give a damn about its users.

same error here. windows 10. lollipop off!"!!!! and now? i need it tomorrow

To maximize your investment and obtain the most functionality, get a Powercab+ and an AES/EBU cable. This allows you to set your PC+ configuration from the presets on your Helix and provides single cable connectivity. Each preset can have a different configuration instantly! How does it sound? It sounds great. Does it sound better than the IK, Fender and other alternatives? We all have different ears. Only you can decide, and only by trying them side-by-side in YOUR environment - NOT Guitar Center! I have a PC212+. Stereo or mono and set to full width it sounds great. Mostly I use it with the NATURAL speaker emulation with no cabs/IRs - that's the raw Eminence 12" speakers with no eq AITR! Some people prefer the LF RAW setting which is supposed to be the same but sounds different. Some days I feel like using it with the speaker emulations, some days I use it FRFR with cabs/IRs. Speaking of IRs, you can store 128 of them ON the Powercab, and select them from the presets on the Helix. Saves DSP and you can use different emulations on each speaker. You can also use analog cables from your audio interface concurrently with the AES/EBU cable and route your amp sims through it, using Helix to control the DAW and amp sims via MIDI. There's lots of PC112+ available used because the Powercabs are complicated to use to full advantage (vs plug-n-play for the others) and, IMO, being expensive new, many players suffer buyer's remorse when they don't just sound great out of the box. I originally had the PC112+ and traded up for the stereo possibilities of the PC212+, but in retrospect I often consider picking up a used PC112+ simply because I'm old and carrying the PC212+ down/up 2 flights and across the parking lot is a PITA - 48lbs vs 32lbs and much smaller. I haven't because I don't play out enough anymore to make it worthwhile. But if I have extra money in the bank and one pops up on CL for a good price...

Yeah, me too. Sucks that is the only thing why I can't ditch windows :(

If you already own any version of the Helix book, you can download version 1.4 for free from your Sweetwater account. Here's what's new compared to version 1.3: 534 pages (45 more pages than v1.3) In-depth analysis of v3.70’s nine new Cabs In-depth analysis of v3.70’s ten new Amps Complete parameter descriptions for the new effects (Prize Drive, Regal Bass DI, Feedbacker, Dynamic Bloom, and Nonlinear) 27 new presets featuring the new models in the v3.70 update I'm particularly proud of the new presets. Even if you don't read the book, just import the presets and have fun :) All except for three of them work with HX Stomp. I also did something a little different this time. I described the preset creation process for the new presets, and why particular blocks and parameter values were used. Also, many of these are oriented toward lead sounds. I felt the book needed more of those. And of course, I'm always interested in your feedback for when I start work on v1.5!

A bit OT, but I would gladly PAY for a Linux version of Helix Native. Make it happen Line6! Please! Also, DunedinDragon, welcome to my block party.

My support ticket received the following update so hopefully the issue will be resolved in a future update! Hi, I can reproduce this and have escalated it for further testing Best regards Line 6 /Ampeg Support Europe

The software is already written, it just needs to be ported. Apple's OS is a close relative to Linux so it can't be all that major of an undertaking. Yes, it's nontrivial or I would be able to do it myself, but it's not that big of an ask. Microsoft and Apple are getting more intrusive every update, and I want to move entirely to FOSS.

Same problem here 2024

same here

This problem is still happening - Line6 Monkey version 1.77. Is there no support on this thread?

i have the same problem.......whats the issue???

In your account, go to Order History. Select the book and View Invoice. Embedded in there is the activation code. Click on it, or copy/paste it into a browser.

The Line 6 specs state the Powercab has a specially designed co-axial speaker, “ and a compression driver” In fact there is no additional separate compression driver. The compression driver fires through the centre of the 12” speaker in the way Tannoy and Altec originally designed, hence the “coaxial” term. Unfortunately the dust cap on the 12" speaker is acoustically pretty opaque (see the first photo), and the 12" cone isn't narrow enough to load the compression driver like a real horn or flare would. Consequently this design is a long way from being a true FRFR speaker, and its HF response is severely curtailed. I bought my PowerCab to use for both acoustic and electric amplification, but it falls well short as an acoustic amp. However, I am about to try replacing the "coaxial" design with a separate compression driver and horn to see if I can improve the HF response overall.

This was a great addition, thank you! If you add something to act as a "faux button", you can get all three FS for FX, plus the"faux-tton"! Faux-tton.mp4

Why not just produce a manual or tutorial for the app explaining its functionality, features and the parameters? I just got a Spider V 20 and the Spider Remote app and I'm spending more time trying to figure out its features than I am playing.