datacommando

Hi, Interesting first post, although whatever is supposed to be in the 2 attachments are .php files and contain nothing. I know this may seem obvious, but you might want to investigate the Helix Owner’s Manual > Page 11 > Quick Start > Setting Proper Output Levels. https://line6.com/data/6/0a020a3f041b611d61cac763b/application/pdf/Helix 3.0 Owner's Manual - Rev F - English .pdf Hope this helps/makes sense.

Hi, You’re in luck - see the post from @PerS above, and download from the DropBox link. Have fun.

Hi, In the post from @tragra the comment was, “I forgot to save them”, which seems odd, as we all know the first thing to do before an update is make a backup. Fail safe! Ah, well, if someone doesn’t follow the instructions, I guess it is to be expected. ;-)

Hi, I don’t really think you’re missing out by not having the presets from v.3.50. The whole point of firmware updates is to make improvements to the whole Helix family. Why be retrograde? As noted earlier in this thread, not much changed between 3.5 and 3.6. Anyhow, if you do require someone to dig out some old factory presets for you, it might be a very good idea to let everyone know what hardware unit you have. Not all presets are the same - you cannot load full Helix presets into a HX Stomp! You could actually retrieve the old presets on your own. If you really feel that you cannot live without old presets, you could downgrade your own firmware back to 3.50 and do a factory reset to bring back the presets you’re after. Then reinstall 3.6 and find that it was all just a waste of time and effort - but, if you’re a completist, that’s the way to go! Is this really worth the hassle? Hope this helps/makes sense.

Hi, If you have tried the uninstall/reinstall solution, provided here, without success, then you really need to contact Customer Support. Click on the “SUPPORT” option in the menu at the top of this page. They will be able to assist, if there is a technical problem with your authorisation. Hope this helps/makes sense. EDIT: Did you follow these instructions about Helix Native installation and authorisation? You should NOT need to use Line 6 License Manager to authorise Native.

Hi, Have you tried using stackable snapshots? Hope this helps/makes sense.

Hi, Firstly: There are no Line 6 staff here and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”). This link is where you need to go to have any hope of it been seen by anyone from Line 6: https://line6.ideascale.com/a/index Before posting any new ideas, please do a search to see if it's already been listed. Multiple requests for the same thing will thin out the votes. Also, post your ideas one at a time. Many users don’t vote for combined suggestions. Then you should use the “sticky thread” in the main Helix forum to let other users know what your suggestions are, with links to IdeaScale, so they can vote on it if they wish. Secondly: If you think you have found a genuine "bug' in the firmware, the best thing to do is raise a ticket with Customer Support. They cannot fix things they do not know about, so if everyone who thinks this needs to be fixed actually raised a ticket you are more likely to get a result. There's nobody here who can solve this issue. You have more chance of being able to contact a member of Line 6 management over on TGP in the Digital & Modeling Gear section. That's where they are known to hang out. https://www.thegearpage.net/board/index.php?forums/digital-modeling-gear.53/ Hope this helps/makes sense.

Hi, First up, when asking for assistance it is advisable to give as much information as possible, eg: Firmware version that you have installed, type of guitar and p/ups used, and whatever you have it hooked up to, monitors, amp, external audio interface, etc. Right - when you bought the HX Stomp, did the previous owner wipe all his presets? Have you performed a "Factory Reset" on the unit to put it back to box fresh condition? Have you tried a fresh install of the latest v3.6 Firmware? If you haven't done the reset/install, give them a try and if there is no improvement, then report back. RESET - HX Stomp: Turn unit off and then turn back on. Hold Footswitches 2 and 3 as the unit boots up. Hope this helps/makes sense EDIT: You really should not need to to mess around with the Global EQ - it's not really a fix for your situation. It also might be advisable to have a read through this. https://line6.com/data/6/0a020a418962611d636e7c51b/application/pdf/HX Stomp 3.0 Owner's Manual - Rev D - English .pdf

Hi, Why are you doing this? Your FuzzFace should be hooked up to FX Loop1 (mono), 1/4'' cable from Helix Send 1 to FF input, then another guitar cable from the FF output to Helix Return 1, ensure that your Global settings Ins/outs are on Instrument level, and the S/R FX block is set to Mix 100% Also bear in mind that distortion FX are best place right at the front of the signal chain, which is why it works when you use the Guitar In socket. Helix then automatically adjusts the Input Impedance to match the what it sees on the input. Input Impedance can also be set to react to the first FX block in the Helix signal chain. IIRC, the Line 6 model of the FF (Arbitrator Fuzz) has always been a temperamental thing as it reacts differently if it is placed somewhere it gets an impedance mis-match. Personally I avoid the thing. Hope this helps/makes sense

Hi, You may want to familiarise yourself with all the functions of your Helix by reading the Manual. https://line6.com/data/6/0a020a3f041b611d61cac763b/application/pdf/Helix 3.0 Owner's Manual - Rev F - English .pdf Page 52 > Customizing a Footswitch Label To customize the footswitch’s LED color, turn Knob 5 (Switch LED) to select the desired color (or turn it off). Normally, you should leave this set to “Auto Color. Also, Page 67 > Global Settings > Displays Knob 1 - LED Ring Brightness - Determines whether the Stomp mode footswitches’ colored LED rings appear dim when bypassed or off when bypassed. When playing in bright sunlight, you may want to set this to “Off/Bright” to increase contrast. There are more customisation options with Snapshot, and or Command Centre. Hope this helps makes sense.

^^^This^^^ A very odd situation to be in, I think.

Hi, O.K., we don't have the facility to identically recreate you Fractal preset, but with a little playing around you may find an acceptable substitute method along the lines of this example (below). Your original has 2 delay lines travelling on separate routes only to convene again after the reverb, where they seem to mix together before hitting the pitch block. In my screenshot you can see that I have the first delay running into the second, but I would imagine that with a little experimentation you could achieve a reasonable balance of the delays to approximate what you have in the Fractal patch. Obviously we have no idea as to what each of your Fractal effects blocks represent in terms of Comp, Drive, Amp, Cab etc., but you should be able to find some appropriate models within your Helix LT, and, of course, Snapshots can greatly extend your configuration options. No Send/Return breakouts needed. Hope this helps/makes sense.

Hi, As your original post was over 3 months back, and hasn’t had confirmation from anyone else, I would suggest that you raise a ticket with Customer Support. This particular thread is usually used to inform other users of an actual “bug” that has been reported, and checked out by Tech Support. Note: Re issue loading Marketplace presets into HX Stomp. There was a similar report recently in the main forum, from a guy who could not load a particular pack. See link below Ensure you have the presets designed specifically for the HX Stomp, because they definitely will not load if they are for the other Helix units. Hope this helps/makes sense. link:

Hi, You might find it useful to become familiar with how your new Helix LT handles the 4 stereo paths available in it. Check out the Helix LT 3.0 Owner’s Manual - pages 20-22, which discusses the various options. With a little planning you should be able to figure out what you are wanting to achieve. https://line6.com/data/6/0a020a41edfe64823e79e9cdc/application/pdf/Helix LT 3.0 Owner's Manual - Rev E - English .pdf Experiment, it’s quite simple. Hope this helps/makes sense.

Just when everyone thought this subject was dead and buried, you have resurrected 3 separate, many years old threads. Not sure if I can smell zombie, or troll?

Hi, There have been several posts regarding HX Edit, and firmware v3.6, with Mac computers running Ventura OS. Although, you already know this because you also posted this issue there. You state that you have a Mac, but didn’t mention which system you have on it. If it is Ventura, then you might need to download the software and perform an offline installation of the new firmware. Line 6 official instructions here: Here are the unofficial instructions for v3.5. Be aware that the instructions were compiled for v.3.5 firmware, therefore just use the latest versions of the firmware and Line 6 Updater. Follow the procedure, but whenever there is any reference to 3.5, I remember to use 3.6, and you should be fine. Hope this helps/makes sense.

Yup, that’s very true, but the OP that you quoted started this thread in November 2020. ;-)

Hi, You say Ventura’s behaviour is different. O.K. But you are not the only person using that OS who wants to update their firmware and HX Edit. There must be stacks of others using Ventura without issue. As for “security systems” there is always a way to bypass them. Try this:- Also, see this. https://www.kolide.com/blog/the-security-and-it-admin-s-guide-to-macos-ventura Hope this helps/makes sense.

And you don’t seem to check the replies from your cross posting. Asking the same question again simply causes confusion, please don’t do it. https://line6.com/support/topic/66858-my-search-for-mystery-presets/#comment-478766 Hope this helps/makes sense.

Hi, In situations like this it’s advisable to state what your computer, operating system and DAW versions are - it’s a big help when trying to troubleshoot this sort of thing. Also, you didn’t indicate if you previously had Helix Native working, and now it has stopped, or is this a first run that is failing. The most common approaches to this are to uninstall, and then do a clean reinstall, deauthorise, re-authorise the computer, ensure that you have only installed the correct VST version you require without installing any of the other options. You really need to supply more information, in order for anyone to be able to assist further. Hope this helps/makes sense. EDIT: Also check this thread for Windows, https://line6.com/support/topic/65059-helixe-native-35-crashes-reaper/#comment-446541 See the last reply from “matsulli”. or this one for Mac,

Hi, First thing to realise is - you don't lose anything by updating the Firmware on your Helix. In fact, the first thing you are instructed to do is make a backup of everything. Once you have this stuff backed up to your computer you can reload it into your hardware whenever you like. As for those "RC" branded presets, they could well be from Robbie Calvo, as he has made a few preset packs for both the Helix and HX Stomp. It also maybe that they were done by someone else with those intials. You might like to double check with the person you bought the Helix from, where they acquired the presets, and what the EULA was regarding their resale. It looks to me that because the setlists have not been wiped, you may have just won s few presets that you like, as they were included as part of the sale of the unit. (Note: Legal check needed). Strangely enough, even though Robbie Calvo has presets for sale, he doesn't list the names of each preset on his website, but for $20 you get 10 presets and 5 Jam Tracks. Contact him, and see what his presets are. Find them here: https://www.robbiecalvo.com/helix-tones-tracks Hope this helps/makes sense.

Hi, In addition to the advice given in the above reply from "Silverhead", you might find it useful to click on the "QuestionMark" icon in the lower left of the HX Edit window and select "Pilot's Guide" which is an Adobe acrobat PDF and handy reference to all the features of your HX Edit app. Hope this helps/makes sense.

Hi, I have seen reports of the -1116 error usually to do with presets bought from Line 6 Marketplace. In this instance, I’m more inclined to think that it maybe due to your Compatibility settings. According to the Helix Native Pilot’s Guide - Page 25. “Importing and Exporting Helix Bundles (Available only when in the Helix or Off HC modes) A Helix bundle file (.hlb) includes all eight setlists that make up the plugin’s current Library, including all presets and saved settings, all wrapped up in a single, tidy package. This makes it easy to store a backup of your complete Presets Library—and easily restore your Helix Native Library by importing the bundle. Setlists are exported in the format matching the current (Helix or Off) HC mode in use within Helix Native. The options for importing and exporting a Bundle are found within the Preferences > Presets/IRs tab (also, see page 62).” You can find the Pilot’s Guide within Native by clicking on the question mark in a circle icon in the lower left of the GUI. Hope this helps/makes sense.

Hi, Possibly not, but when seeking assistance for this sort of thing, it’s advisable to say what computer and operating system you are using. Anyhow to save lots of typing go to this thread (link below) and follow the instructions. Be aware that the instructions were compiled for v.3.5 firmware, therefore just use the latest versions of the firmware and Line 6 Updater. Follow the procedure and you should be fine. Hope this helps/makes sense.

Oh, please not again - this has been discussed at length in these forums ever since Apple first instigated the feature, way back when (2019). ”This is now normal behaviour for Apple Mac Operating Systems - you have just encountered the “Gatekeeper” which is built into the OS to protect you from malware. Rather than go through typing out the process of getting past this situation, I will give you a link to Apple’s own page on how to deal with this stuff. https://support.apple.com/en-gb/HT202491 In fact this information was provided by me just one post above yours - click the link to Apple Support to see how to proceed. THIS IS NORMAL FOR APPLE - SIMPLY ALLOW THE INSTALLATION! EDIT: Furthermore this thread is about HX Edit failing to detect the Update , NOT Apple Gatekeeper Security. You might find it helpful to read this thread. Hope this helps/makes sense