silverhead

This is a user forum. Line 6 does not officially monitor here. Check the junk mail folder in your email system. They may have responded already. If not they will likely do so soon. I believe their service policy attempts to respond to tickets within 2 business days. You opened the ticket Friday and this is Wednesday. A little late, yes, but not yet a multi-exclamatory case of ‘footdragging’ I think. Also, if you bought it at a retailer you could likely return and replace it.

It depends on whether or not the previous owner purchased Helix Native at the discounted price based on his ownership of the HX Stomp. You will certainly be able to re-register the device but if that serial number has already been used to purchase Helix Native it can’t be used again. One discounted sale per device.

Yes, Helix works as an interface for Workbench HD.

Are things resolved after shutting down Helix Rack and restarting? I suspect the preset you downloaded may be corrupt.

Try this... https://helixhelp.com

Have you tried all USB ports on your PC? Sometimes there are internal hubs, especially behind the front panel USB ports. The rear panel ports tend to have no internal hubs.

Your POD Go probably needs to have its firmware updated. Start with that and if the problem persists let us know. Start by downloading and installing the POD Go Edit v1.22 installer package.

Have you tried codamedia’s suggestion? Another option would be to ‘park’ the knobs at the min or max position. They are less subject to jitters there.

You need to export the setlists individually and then import them again in your preferred order.

I’m not familiar with Fruity Loops, but it’s important that your audio settings in your recording program specify that the POD Go and it’s ASIO driver are used for audio input and output.

Well, sir..... I’m out of ideas. I’ll return if I think of anything else. Meantime, good luck. Since it’s happening on all footswitches I suspect a hardware fault in some chip where capacitance communications are centralized.

Ok - that’s a good sign meaning your firmware versions are compatible. The reason you weren’t prompted to update the Control firmware is that it was already up to date. So it may be just the touch capacitance issue. Do the RJ-45 port pins look OK on each device?

Just an observation..... your original issue was touch capacitance, about which you have just asked for any update in another thread. That may in fact be a symptom rather than the problem. Your main problem is that your Helix Control firmware is not updating as it should in conjunction with Helix Rack firmware updates. That means the Control and Rack firmware installations are incompatible. Loss of Touch Capacitance may be just one symptom of this problem; there may be others. Until you can get your Helix Control firmware to update properly I think it’s futile to pursue any other individual symptomatic problems. Have you visually inspected the RJ-45 ports as suggested earlier?

Nothing special about the cable. Any Ethercon cable should do. The special one you have seen may be a VDI cable used for a Variax guitar connection. It has shielded ends for protection.

If it’s not the cable, do a visual inspection of the RJ-45 ports on both the Helix Rack and the Helix Control. You might notice a bent pin in either one of those ports. Try gently straightening the pin using a tool of some sort.

It seems the ‘inspector’ is not recognizing that your Helix Control is connected. That points to a problem with your cable, which was suggested by phil_m earlier in this thread. You said you would test that. Did you?

The Helix Control device receives its firmware updates as part of the Helix Rack firmware update process. If your Helix Control is connected to the Helix Rack at the time, and if the firmware version being installed contains an update for Helix Control, you will be prompted to update it at the end of the Helix Rack update process. You should not need to separately register the Helix Control but it’s still a good idea to do so.

Might be worth opening a support ticket to see if there’s any other fix, or if any warranty might apply.

It’s kind of a long shot... no guarantee. More of a potential workaround. I’ve noticed over the years that the side touch seems more responsive than the top. But the top touch should still work.

Have you tried touching the side, rather than just the top, of the switches?

Unless you have instruments other than your guitar you don’t need the Solo or the mixer. Just use the POD Go as your interface and connect your studio monitors to its outputs. I don’t think there’s any benefit in terms of latency or quality by using anything else. For more details see the USB Audio/ MIDI section in the Pod Go manual.

By following the guidance from voxmann55 you can probably get snapshots to do what you want. If not, I’ve found that in a band situation you can almost always stop playing or mute for a few milliseconds while you change presets. The audience really won’t notice. In a solo situation it’s tougher to hide the audio gap but I think it’s also less likely that you’ll want such a dramatic tonal change playing solo.

I think there is a benefit in suggesting that people read the manuals when the question pertains to basic information that is contained in the manuals. Of course there is much more benefit in consulting with other users here about more detailed information not contained in the manuals, or about more complex product usage and configurations - information not contained in the manuals. I know that people learn differently and Line 6 provides many video tutorials in addition to manuals. Those who don’t learn well via text should definitely take advantage of those videos. But here’s the thing.... by asking questions here in this text-based forum a person has already accepted that they will need to read the answers in order to learn. So whose authorship and writing would be best to learn from? On the one hand you have the manuals, written by technical writing professionals in a clear and concise manner with information that is virtually guaranteed to be accurate. On the other hand you have a written response from a non-professional writer whose information may or may not be accurate or thorough and is almost certainly presented in a less clear and concise manner. That’s why I recommend the manual for basic information.I will continue to do so, though some consider it rude, because I believe it’s the best way to learn for those who want to read.

I believe that on the HD500X the Record Send level over USB is controlled independently of the Master volume knob setting. You can set the Master volume knob to a level that’s good for your ears while independently setting a Record Send level that’s good for your DAW. See Section 9 (USB Audio) of the Advanced Guide. The details are different on Mac vs. Windows.

I use these headphones with my Helix Rack and am having no issues. The independent headphones volume control knob gives me plenty of volume.