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psarkissian

Service Engineer Moderator
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Everything posted by psarkissian

  1. No more in stock, no longer available. Those screws should not come out. They ten to be down in the threading. Are you certain you are using the correct size hex tool for those screws? Replacement piezos are still available for those.
  2. About four different things it could be. Have troubleshooted by a Line 6 authorized service center in your area. https://line6.com/find/service_center/
  3. Signal input board to program board failure. Interconnecting cable connected incorrectly, or connector failure. Problem with the program board. https://line6.com/find/service_center/ Have a Line 6 authorized service center run through the test procedure. They can deal with it. If they want to consult us further, they have tech channel to us.
  4. From Google translate,... "Good evening, my Line 6 James Tyler Variax JTV-89F guitar connector plate assembly is broken, does anyone know where I can buy one?" Check with the Lin 6 authorized service centers in your region,... https://line6.com/find/service_center/ There are five in your country.
  5. It runs on 15.1.1 Sequoia OS. Don't know about 15.2 yet. You can try it.
  6. Carefully lift off the Treble knob and make certain the retainer nut underneath is tight and snug. Yes,... Servicetek Electronics is in NB, Canada. https://line6.com/find/service_center/
  7. Not in production. There is still stock out there from the last production run, as well as B-stock and refurbished units. Revstar Variax? Don't know.
  8. Workbench setting might have been change without realising it, then saved by mistake. Rare, but it happens.
  9. Piezo failure or short between the two lines. Contact the authorized service center in your area. There is one in Madison Heights. https://line6.com/find/service_center/ Gibson's/ABL Electronic Service, Inc. 25367 Dequindre Rd. Bldg. D Madison Heights, MI 48071 586-774-9730 daveg@gibsontv.com
  10. ... or log a support ticket and see what can do. And I'll have to check my stash of Shuriken hardware.
  11. Monkey 1.78 for Mac goes as high as OS 10.14.6 Mojave, nothing for OS 14 Sonoma. Workbench HD only goes as high as OS 13.7.1 Ventura. Line 6 Central application is supposed to take over where Monkey left off.
  12. Near a salt water coastline? Check with Full Compass https://www.fullcompass.com/search/?txtAll=line+6+parts If that does not do it, contact Line 6 Customer Support by logging a support ticket in your account.
  13. http://line6.com/data/6/0a020a3d63a058e7eb2d0d632/file/zip/varaix-shuriken-bundle.zip For the Shuriken default Bundle. As for the truss rod,... the SR270, 27" scale has the rod nut access at the body side of the neck, the SR250, 25-1/2" scale has it at the head stock. No particular reason. But it is a good way to tell them apart from one another, and the truss rod pull tension on the 27" seems better where the body and neck meet,... a mechanical tension thing.
  14. Probably time to replace the battery for the Static RAM memory. That needs to be done by a Line 6 authorized service center. https://line6.com/find/service_center/
  15. Take it to the nearest authorized Line 6 service center in your area. Looks like the closest one to Hamburg is PMS Electronics in Minden. https://line6.com/find/service_center/ They should check it out. They have experience with our product.
  16. No, because you won't be using the server, so login is useless. Monkey would simply be the conduit. Go to Downloads page on the Line 6 site, get Firmware, save to your computer. Open Monkey,... select what you want to install or update. Lower right in the window it will say "update from file", click on it, then open the file from your computer (not the Line 6 server) for what you downloaded earlier. It has to be the file for what you selected. If you selected Flash, then DON'T try to load USB driver, that won't work. It would have to be the corresponding file for the update selection.
  17. No. Still need it to for dealing with Firmware, but locally on your desktop and not use the Line 6 server to do it.
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