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psarkissian

Service Engineer Moderator
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Everything posted by psarkissian

  1. psarkissian
    Someone in Support here recommended try going through a retailer there using the following part numbers,... 98-034-0009 for the battery 98-034-0001 for the charger kit
  2. psarkissian
    They should both be available. Hmmm,.... odd.
  3. psarkissian
    No. Hoping you'll hear from them soon. If there is a problem, I'll take it to my people here, and see what's up with that. I don't get why Brexit would make it such a problem. It's not a fishing territory issue like it is with UK and France.
  4. psarkissian
    Hope to hear back soon.
  5. psarkissian
    Strange. They are available, so Sontec should be able to order some.
  6. psarkissian
    Try E&M Electronics in Milton Keynes near Bletchley. They are the L6 authorized service there.
  7. psarkissian
    Battery and charger kit is available. They just need to order them.
  8. psarkissian
    Either it's time for the tubes to be replaced, or there's an intermittent solder point somewhere. Take it to a Line 6 authorized service center and have them check it out and service it.
  9. psarkissian
    Check the user manual online about adjusting the display contrast. Many times it's just that it got maladjusted by mistake somehow. It happens. Check that before spending on service repair.
  10. psarkissian
    No problem.
  11. psarkissian
    I'm always relaxed. No problem, typos are easy to do. Ah, that the ticket. Looking through the tickets to see what they were about, as I do repair, not support tickets. Hmmm,... interesting tickets from 3-years ago.
  12. psarkissian
    #384208 must be a typo, it someone else's, not related to Helix.
  13. psarkissian
    Page-23,.... hmmm, haven't tried that yet. Might want to get with Support on that and see if they can reproduce the issue.
  14. psarkissian
    Works with Windows 11, Mac Ventura and no problems with my Mac Sonoma (14.2.1) right now.
  15. psarkissian
    Loose connector or intermittent solder point. Contact, G.A. Yupangco & Co. 339 Gil Puyat Avenue Makati City, 1200 00632 899 9595 info@yupangco.com for Line 6 authorized service.
  16. psarkissian
    Could be a solder point on a board. That would require a trip to an authorized service center. Or, a loose retainer nut, resulting in a loose chassis ground on one of the control potentiometers.
  17. psarkissian
    "... when I press on the top, one side leans in.", if it's what I think it is, it will have to come to me here at Line 6. Register your guitar in your Line 6 account, then log a Support ticket in your account ticketing section.
  18. psarkissian
    Spot on silverhead.
  19. psarkissian
    Have that checked out by a Line 6 authorized service center,.... something electronic, distortion in the signal path.
  20. psarkissian
    mp type of video.
  21. psarkissian
    Do not use De-Oxit. It's more than likely the set-up,... fret buzz, warbling from pick-ups being too close to strings (like silverhead said), or both.
  22. psarkissian
    No, stick with the Line 6 charger, they are the best match. Sony charge/discharge rate is not right for these, chance of something getting damaged.
  23. psarkissian
    Manual, page 9,... should be able to de-link, for amount of de-tuning between the fundamental and octave stings from 0 to +/- an octave.
  24. psarkissian
    In Workbench HD,... there is a virtual switch to enable the strings, then adjust the tuning. https://line6.com/data/6/0a020a3f142665dadd9e9c8754/application/pdf/Workbench HD Pilot's Guide - English .pdf
  25. psarkissian
    Remember,... - Modified product coming across my service bench has a 50/50 chance of being returned untouched, no matter how well I know how to deal with it. Line 6 only wants me spending time with Line 6 product. We don't have a custom shop here for mods. - Modifications to product can void any warranties, and is done at own risk.
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