MusicLaw

Have you tried setting the Powercab on an amp stand or a chair? Doing so will significantly reduce it's physical contact and acoustic coupling to the floor. Keeping it away from a rear/side wall or corner will also reduce acoustic coupling.

You can also download and fully explore Helix Native using a free VST Host (should you not have a DAW). With Helix Native's Hardware Compatibility set for Helix Floor/Rack/LT, you will see the actual features and DSP constraints that you might encounter in the actual physical Helix Rack unit. Helix Native is available as a fully functional Free Trial download. Once you purchase a Helix unit, you will be entitled to a significant discount on the price of Helix Native to $99 USD. At times during the year, Line 6 puts Helix Native on sale at an additional discount bringing the price down to about $70 USD. If you like the software, wait until one of those sales to actually buy the software (after the two week trial expires).

Very easily done. On the HX Stomp itself, Presets exist in a Setlist and may be named and ordered as you wish. The free HX Edit Software provides enhanced flexibility to arrange your Presets in the Setlist. HX Edit also allows you to Backup and Restore individual Presets or entire Setlists. Take a look at the HX Stomp's User Guide PDF, and HX Edit's User Guide PDF. Each are available on the Line 6 site, or via HelixHelp.com. Also know that as an owner of an Helix device, you are entitled to Helix Native software at a significantly reduced price of $99 USD. Line 6 often puts this software on sale several times a year for a further reduced price of about $70. I seem to recollect that Line 6 may also have offered a promotion bundling Helix Native with certain Helix units in the past year or so.

Another concurring experience here, as I often will use my Yamaha THR10C as a Stereo FRFR Powered Cab (battery powered) with my Helix Floor and HX Stomp with great results. I simply connect to the Yamaha's Aux In.

Uninstall all of your Line 6 Software using Windows Control Panel Programs Uninstaller. Before doing so be sure to Back Up any Presets you may wish to later Restore. Download again and Install vers 3.15 Helix Edit. Allow it to install all software and drivers. When complete, reconnect your Helix hardware and allow HX Edit to identify your Helix hardware and reinstall the Firmware and configure Win 11 for your Helix Device. Once this is complete, check the Audio device selected by Win 11 via Settings (Win Button + I > Sound) , or use the Speaker Icon (if you have that displayed in the System Tray), to select the Helix as your Sound device.

Absolutely a great place to start!!

The next thing I would suggest is that you do a full Factory Reset of the hardware. Then I would entirely uninstall all Helix software and drivers from your computer, but first use HX Edit to backup any Presets you may wish to preserve. Then to assure a clean non corrupted set of software and drivers, download and reinstall to your computer the entire HX Edit package. This will handle reinstalling all of your drivers, etc. to your computer. Then connect your Helix to your computer and allow HX Edit to recognize the Helix and reinstall all the software. Then, with a known clean install see if the problem persists. If not, use HX Edit to restore any Presets you may have backed up earlier. After the restore of any such Presets, do the Power On Press and Hold FS 10 & 11 to rebuild the Presets. See HelixHelp.com > Reset Optons for all the Power Up options. If the above does not resolve the hiss problem, Open a Support Ticket with Line 6 so they can get you sorted out.

My immediate first impression is that the "hiss" is concurrent only with the audible signal from your guitar. Between string strikes when the sting is muted, I did not hear any hiss whatsoever. You might want to try triggering the internal oscillator synth in the Helix, without any guitar connected to see if you still hear any hiss via the headphones out. With the Input Block set to Guitar and the headphone knob at full clockwise position with no other blocks assigned on the signal path (aside from the Output Block) do you hear any hiss from the headphone jack aside from any quiescent hiss that you may also be hearing from the Main Outputs?

The only discernable difference you might notice could be as a result of using a higher grade Audio Interface than that provided in the Helix Hardware. In a studio context you'd likely also be using the Helix Hardware's SPDIF. If used with the Helix Rack's Controller you'd also have the additional ergonomic advantages of controlling the Helix Rack. All the above, would be in addition to what you might be doing via Helix Native with your DAW.

@CharlieBrown89have you eliminated the possibility that your Internet Connection -- when you were experiencing the "audio is full of glitch" was not the source of the latency?

I have both. I enjoy the Sennheiser more! Consider Drop's HD6xx version of the Sennheiser. They are a serious contender amongst the Sennheiser's at a very competitive price point to the BD, and Drop readily accepts returns if you are unsatisfied. I find the Sennheiser's headband clamping force more comfortable than the BD; also better fitting, and more comfortable for extended wearing. I also find them more accurate and less position sensitive. With the BD 770 Pro 250 Ohm I find that if they shift (or I position them a slight bit forward or aft) the high end perceptively changes. This is not an issue with the Sennheiser. If you will not be recording vocals, the closed back factor may not be essential. Also, the closed back style can cause the airspace around your ear to warm during longer wearing sessions or warm summer weather, whereas the open back do not do so as much. Ultimately, the only thing that matters is your personal preference! And, the only way to get your answer is to try each to discover which suits your needs and satisfies your preferences.

Good that you got it sorted out! :)

Ruling out any Internet or Connectivity Problems, if the issue is solely with attempting to create an Account on Line 6's website, submit a Support Ticket and Line 6 will get you sorted out. I do not recall if Line 6's website requires a Device Registration for you to actually download the HX Edit Software. I know the Helix Native software is available as a free trial download for anyone including those whom do not own any Helix Hardware. In the interim (until you hear back from Line 6 on a Support Ticket) try again to sign in using your user account to the Line 6 website and attempt to download the HX Edit software for your operating system from the Downloads page. If this proceeds, run it to install all the necessary drivers, software, etc., for your device. Then connect your device to your computer and launch HX Edit, it will install the latest firmware to your device. If you are unable to successfully download HX Edit, you could try creating a new user login to Line 6 and do not Register any device. As far as the Helix Marketplace is concerned that may indeed require that your account shows a Helix Device Registered.

Line 6 Updater is also available directly from the Line 6 Website's Downloads Page.

We have to be glad that nothing this bizarre has happened to the Helix Firmware, HX Edit nor Helix Native software! Maybe next time Line 6 should have Beta testing for their proposed User Forums updates.

I have not yet determined if the repetitive Log In or Cookies issue has been resolved with this afternoon's website overhaul. Nevertheless, the Vertical Username & Avatar Graphics doubling the name and graphic to its immediate right is quite bizarre!

If you have not already done the following, do so: Uninstall HX Edit from your computer. Redownload and install a fresh copy of HX Edit 3.15. It should handle installing all the necessary drivers to your computer. Once it has completed successfully, then connect your Helix hardware to your computer. Use the Original Line 6 provided USB Cable and connect to the USB port closest to your computer's power connection. Do not use a USB Hub. Power on your Helix, HX Edit should recognize your Helix device and prompt you that an Update is available. Follow all the instructions precisely! If the above is not successful, open a Support Ticket with Line 6 and call them Tomorrow. They will get you sorted out.

For desktop Helix Floor use, it sure would be handy if the switch under the Exp Pedal were easily Controller Re-Assignable to one of the normal Footswitches! I haven't thought it about it much, nor attempted to do so -- until right now. Going by Phil_m's and the other responses in this thread, it would seem that aside from the MIDI command, there is no existing easy method to do so.

There are loads of choices. It all depends on your proximity to the speaker(s), and the SPL you want to achieve in your living room. Anything from a Yamaha THR (battery powered if you want to use it standalone in your backyard or as a powered stereo boom with your HX Stomp), to a pair of small (ik Multimedia iLoud) to 5" or 8" medium Studio Monitors, to a pair of small 8" or 10" FRFR monitors, to a full amp. FWIW, I've got a THR10c (battery powered) which works great with my HX Stomp or HX Floor when positioned typically within arm's reach (i.e. ultra near field). I also have JBL LSR305 and LSR308 Studio Monitors with the LSR310 Sub, which I use near field. For higher SPLs, I have a pair of Yamaha DXR10 FRFR, and two Fender Mustang Amps I'll sometimes use as Powered Cab via their Line In jacks if I want an Amp In The Room result. Overall, I strive for more of a well engineered produced sonic result rather than a raw sound. With the HX Stomp or Floor, I can achieve exactly what I want and thoroughly enjoy the results. With any of this equipment, there was and continues to be a learning and discovery process which I thoroughly enjoy. YMMV.

Easy to do! Once you've installed HX Edit to your system which will install any necessary drivers and more, HX Edit will prompt you if an updates are available for HX Edit and your HX Stomp's firmware. Thereafter, you do not need to have HX Edit running while using your HX Stomp with your PC. As soon as I connect my HX Stomp via USB to either of my Laptops and power on the HX Stomp, the PC audio is automatically routed to the Stomp. I typically find it more convenient to use the Stomp's physical Volume Output knob to adjust the audio level I hear through my headphones connected to the HX Stomp. Alternatively, the PC's volume level or YouTube's volume adjustments may be used if you want to reach for those controls rather than the Stomp's.

Regardless whether I'm using my Sennheiser HD 650 300 Ohm, Beyerdynamic DT770 Pro 250 Ohm, Shure SE530, or Sony MDR-V6, I find the HX Stomp's headphone out serves very well. If you're seeking thunderous near pain threshold headphone SPL levels, you'll need a headphone amp. Otherwise, you should find the HX Stomp more than adequate. YMMV.

At least your package didn't freeze while cross county skiing in the Olympics.

The objective is to avoid any condensation from forming on the unit! If it has been extremely cold, do not open the original interior plastic bag until it gradually warms up closer to the interior temperature. This is more of a problem the higher the ambient humidity may be in your home, office, or studio. A handy humidity indicator is to see if any condensation forms after removing a soda can or beer bottle from your refrigerator and allowing it to rest on your countertop to table for a few minutes.

Hopefully the problem will be easy for the firmware team to remedy while preparing fw 3.20.

@kartikg3, version 1 of the eBook does contain a brief mention and description of the deep amp parameters on page 258. Craig just updated the eBook to version 1.1. It contains 45 more pages, including coverage of the recently released firmware 3.15's features, and much more. One of the bulleted items covered in the revision is "Explanations of amp Hum, Ripple, and Sag parameters". See: Craig's post about the update: