MusicLaw

It does seem quite odd that you are not getting sufficient drive from your Helix Rack's headphone output into a set of BD DT990 Pro 250 Ohm headsets. To help isolate that nothing software related is compromising matters, be sure to update your Helix Rack's firmware to the latest version, and do a Factory Reset power on after the update is complete. If that concludes properly, then you will have at least eliminated any possible software oddities. The next steps would be trying another set of headphones, as well as using your current set with another device to compare results.

@reaperhelix, you're likely to realize all sorts of workflow benefits from standardizing on the Line 6 workflow using your HX Stomp and Helix Native. HX Stomp's AI and Dynamic Range are very good and it's use with HX Edit is very convenient as well as the expanded capabilities of using Helix Native in your DAW or VST Host of choice. From your original post, it would be my guess that you're likely to find a lot of satisfaction using the Helix Gear. As for the HX Stomp running warm, it is designed to operate this way. I have no idea, if Line 6's design spec for the HX Stomp or HX Effect also contemplates a near 24x7 operational duration for days, weeks or months on end. My guess would be that it may not, as both of these devices are designed for portability, from gig to gig, show to show, fly dates, etc., rather than as rack devices to be hosted in a constantly powered studio environment. Run your HX Stomp in the method most convenient for you. It is covered under Line 6's warranty, and the Original Warranty can be extended as you may wish. As for your other gear, Computer, Powered Speakers, etc. those are in the aggregate certainly going to consume far more phantom power in standby or on but not in use mode. If you can afford the power bills, or have a solar powered installation at your place, rock on!! Otherwise, the extra electricity cost may not be all that great when compared to your enjoyment and use of the gear. As for the planet, that's another conversation entirely. YMMV.

Really like this configuration!!

It very often does come down to user error. Most of us have done it, and learn from our mistakes. Always Read and Precisely Follow the Release Notes. The Software and Firmware Update Release Notes are furnished by Line 6 to guide and assist users in avoiding a variety of foreseeable issues.

@JOHNNYMC5150 are you running each of your Helix devices' L/Main Output at Unity Gain? This requires each of their physical Main Output knobs to be in the Maximum fully clockwise position. Note: Helix Floor's Global Settings allow reconfiguration of this Main Knob! Moreover, typically when feeding the Floor or Stomp to a powered speaker (you did not state what powered speaker you have) the Helix Output setting would be on Line Level not Instrument Level. And, many powered speaker models have input switches to match the input level connected to their respective input jacks.

@JOHNNYMC5150 To clarify, you are hearing the same disparity when using Headphones connected via the Headphone outputs of either device, as when you are feeding your powered speaker from the L/Main Output of either device?

Just to be sure, everything is working on a clean slate, (i.e. all the software and drivers are up to date), I would reinstall all your Helix Firmware and HX Edit on your Windows 10 Pro computer and your HX Stomp. After completing that entire procedure, do a Power On Factory Reset on your HX Stomp. Then, do a Presets Rebuild Power On sequence on the HX Stomp for any Presets that you may have Backed Up during the update procedure and subsequently Restored afterwards. If still no good, open a Support Ticket with Line 6 for them to assist further.

So long as the update to 3.11 concludes without incident and both your copy of HX Edit and your Helix Device are at 3.11, then YES; do the Factory Reset. After the Factory Reset completes without incident, you are then free to Restore anything you wish from your Backups. If you Restore any backed up Presets, then perform a Rebuild Power up sequence on with your device to assure that it properly converts any of your backed up Presets to the latest 3.11 firmware compliant level. See HelixHelp.com for the power on button sequence for your device to rebuild any of your Restored Presets.

The issue I posted about way back on Sept 6, 2016 was regarding firmware 1.03. Soon thereafter Line 6 did issue a corrective Firmware update which remedied the problem. Several months ago, Line 6 issued an updated firmware release to address overcharging issues. If your G10T is exhibiting problems, submit a Support Ticket and contact Line 6 on Monday. My guess is that they will get your scenario resolved to your satisfaction.

Also bear in mind that with 3.10 should you need or desire to install any of the previous firmware versions or want or need to do a forced reinstall of the latest firmware version, the tool for the job is Line 6 Updater! Line 6 Updater will present the history of the firmware versions from which you may select to install to the device connected. HX Edit no longer does so, as it only presents the newer firmware which has not yet been installed to your device.

Not going to work! The Litigator sound is a result of Line 6's Ben Adrian who designed the entire Litigator amp model. If you want those characteristics you'll need to use the Litigator Amp or Preamp Block in Helix Native in your DAW or VST Host, or get an HX Stomp, Stomp XL, LT, Floor or Rack which have the Litigator Amp and Preamp Blocks. Also don't overlook that the resulting Litigator sound is also a result of the speaker cab and mic selections which the Litigator Combo Amp Block uses.

Yup! You got it figured out. You need to upgrade HX Edit to 3.10 first. Then, exit the program and relaunch it. HX Edit 3.10 will then prompt you that an upgrade for your Helix Floor is available. Also be sure to do a Factory Reset after the upgraded firmware is installed to your Helix Floor.

My guess is that you performed the upgrade of your HX Stomp XL to fimware 3.10 using an older version of HX Edit. Before upgrading your HX Stomp XL's firmware to 3.10 using HX Edit, you need to upgrade HX Edit to 3.10 first! Then, exit HX Edit and relaunch it. I do not use a Mac so I cannot be certain of the above on your computer platform, but this has been the case with many Window's users and doing the above should get things back to normal for you. Post back to let others following this thread how things resolve.

So long as your cable run is under 30 feet, or so, a quality 1/4" TS cable should do you fine. Should you encounter any hum or other issues (hum, RF induction, etc.) use an XLR cable. Addendum: Also not a bad idea to have a long XLR on hand if you may be using your gear outdoor or in the backyard over the summer.

The new 3.1 Reverbs and Oversampling elevate the Helix's sounds to an entirely new level! 3.10 also has quite a few other really nice features and enhancements. In particular, the Retro Reel. If you haven't updated your Helix Gear and Helix Native to 3.10 yet, just do it!!! You won't be disappointed.

NICE!!!!

Awesome, Jason! Looking forward to checking it out. BTW, the recent changes are great improvements!! Keep up the great work>

You might want to check your guitar's pickups, pots and switch wiring.

Very likely that you have a buggy Preset (for some reason), and your unit is OK. Here are a few things you can try: Check that the Level Parameter of each of the blocks in your problematic signal chain have not been inadvertently changed from Factory Settings. This is unlikely if you are using the Factory Blocks. However, with the User Default Block feature introduced in the last firmware release, it is possible to have resaved the User Default of a Block to something where the Level parameter has been lowered. It is also possible that the same may have occurred with the Input Block or Output Block parameters. Additionally, there are FX Blocks that do inherently attenuate the signal level and where the Level Parameter of the Block is used to restore what otherwise would be Unity gain. Thus, so when enabling and disabling that block the overall level of the signal chain does not alter significantly (unless you want it to). You could also try having the unit do a Preset Rebuild. Check at HelixHelp.com for the Power Up button sequence to Rebuild your Presets. If the behavior persists after exploring all the above, write down the precise parameter value settings of any blocks you are using -- which you have changed from Factory Default -- comprising the problematic Preset. Then do a Factory Reset. Then, recreate your Preset, rather than doing a Restore (from a Backup which you may have opted to do before the Factory Reset). Hope this helps.

BTW, the Studio Tube Preamp is located under Blocks Selection List's Preamps. Preamps > Mic > Studio Tube Preamp. Additionally, you can explore using any of the Guitar Preamps. They typically expect an Amp to be following the Preamp Block, and a Cab or IR Block to be following the Amp Block. Conventional signal routing may not be what you find sounds best for your needs. Go with what works for you.

Don't Panic! You should be fine. And, if the Helix unit you have (your post didn't mention which Helix unit you have) is otherwise not damaged, it should be fine once it is reset and loaded with the proper firmware, etc. Browse to HelixHelp.com. Look at the Tips & Guides > Reset Options for the model Helix Unit you have. Use the power on button sequence to accomplish the Factory Update. This should reset your hardware leaving it ready to accept what you'll do next. Uninstall all the Helix and Line 6 software you have on your computer! Then, re-download the latest 3.01 version of HX Edit to your hard drive. This will assure that you have a clean download from the Line 6 website. Install HX Edit and allow it to install all the drivers, etc. Then once HX Edit's install has completed, connect your Helix to your computer and launch HX Edit. HX Edit should recognize your hardware. Log into your Line 6 account via HX Edit. You should then see that there are firmware updates available for your Helix. If you can't resolve this tonight, hopefully others will be able to assist over the weekend, and if still no good, you'll need to submit a Support Ticket or call Line 6 on Monday. Hope this helps. Do Post back to let others following this thread how things work out.

What firmware version is running in your HX Stomp? And, have you disconnected the Stomp from the USB cable to see if the clipping persists when not connected to your computer?

Seems that what you propose should work. Give it a try. You may need to adjust the level inputs to accommodate your Mic and Violin signal levels. Are you also planning to connect a Guitar. BTW, I do not have the XL. I have the HX Stomp. Post back your findings to share what works for you with others whom may be following this thread.

The only way to isolate the problem is begin with a very simple signal chain. Start with the Stomp and Pwr Supply. One by one add additional items. It will take some time and a bit of attention, but you will discover the problematic gear. Even a faulty cable or plug can be a culprit. Please post your findings to share with others whom may be following this thread.

@arte7590 There is nothing I have know of that would indicate that your unit is too old. My guess is that your scenario is a software conflict. My suggestion is that you entirely uninstall all Helix related software from your Mac, and perform a Hardware Factory Reset on your Helix. Then begin from scratch. If you have not already tried doing so, perform a Factory Reset on your Helix Unit. Do this directly on the unit -- without it connected to your computer. The Factory Reset power up button sequence steps may be found on HelixHelp.com. Presuming you are able to accomplish the Factory Reset of your unit, then, uninstall all of the Helix Software from your computer. Once you are sure that all the Helix related software has been removed from your computer. Redownload clean copies of the software, beginning with the currently available latest version of HX Edit 3.01. Follow the installation instructions. This will install the latest versions of all the necessary and appropriate software and drivers to your computer. Should the above not succeed, file a Support Ticket with Line 6 for their assistance to get you back up and running. Do post back with your results to help others whom may be following this thread.