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Everything posted by MusicLaw

  1. The next thing I would suggest is that you do a full Factory Reset of the hardware. Then I would entirely uninstall all Helix software and drivers from your computer, but first use HX Edit to backup any Presets you may wish to preserve. Then to assure a clean non corrupted set of software and drivers, download and reinstall to your computer the entire HX Edit package. This will handle reinstalling all of your drivers, etc. to your computer. Then connect your Helix to your computer and allow HX Edit to recognize the Helix and reinstall all the software. Then, with a known clean install see if the problem persists. If not, use HX Edit to restore any Presets you may have backed up earlier. After the restore of any such Presets, do the Power On Press and Hold FS 10 & 11 to rebuild the Presets. See > Reset Optons for all the Power Up options. If the above does not resolve the hiss problem, Open a Support Ticket with Line 6 so they can get you sorted out.
  2. My immediate first impression is that the "hiss" is concurrent only with the audible signal from your guitar. Between string strikes when the sting is muted, I did not hear any hiss whatsoever. You might want to try triggering the internal oscillator synth in the Helix, without any guitar connected to see if you still hear any hiss via the headphones out. With the Input Block set to Guitar and the headphone knob at full clockwise position with no other blocks assigned on the signal path (aside from the Output Block) do you hear any hiss from the headphone jack aside from any quiescent hiss that you may also be hearing from the Main Outputs?
  3. The only discernable difference you might notice could be as a result of using a higher grade Audio Interface than that provided in the Helix Hardware. In a studio context you'd likely also be using the Helix Hardware's SPDIF. If used with the Helix Rack's Controller you'd also have the additional ergonomic advantages of controlling the Helix Rack. All the above, would be in addition to what you might be doing via Helix Native with your DAW.
  4. @CharlieBrown89have you eliminated the possibility that your Internet Connection -- when you were experiencing the "audio is full of glitch" was not the source of the latency?
  5. I have both. I enjoy the Sennheiser more! Consider Drop's HD6xx version of the Sennheiser. They are a serious contender amongst the Sennheiser's at a very competitive price point to the BD, and Drop readily accepts returns if you are unsatisfied. I find the Sennheiser's headband clamping force more comfortable than the BD; also better fitting, and more comfortable for extended wearing. I also find them more accurate and less position sensitive. With the BD 770 Pro 250 Ohm I find that if they shift (or I position them a slight bit forward or aft) the high end perceptively changes. This is not an issue with the Sennheiser. If you will not be recording vocals, the closed back factor may not be essential. Also, the closed back style can cause the airspace around your ear to warm during longer wearing sessions or warm summer weather, whereas the open back do not do so as much. Ultimately, the only thing that matters is your personal preference! And, the only way to get your answer is to try each to discover which suits your needs and satisfies your preferences.
  6. Ruling out any Internet or Connectivity Problems, if the issue is solely with attempting to create an Account on Line 6's website, submit a Support Ticket and Line 6 will get you sorted out. I do not recall if Line 6's website requires a Device Registration for you to actually download the HX Edit Software. I know the Helix Native software is available as a free trial download for anyone including those whom do not own any Helix Hardware. In the interim (until you hear back from Line 6 on a Support Ticket) try again to sign in using your user account to the Line 6 website and attempt to download the HX Edit software for your operating system from the Downloads page. If this proceeds, run it to install all the necessary drivers, software, etc., for your device. Then connect your device to your computer and launch HX Edit, it will install the latest firmware to your device. If you are unable to successfully download HX Edit, you could try creating a new user login to Line 6 and do not Register any device. As far as the Helix Marketplace is concerned that may indeed require that your account shows a Helix Device Registered.
  7. Line 6 Updater is also available directly from the Line 6 Website's Downloads Page.
  8. We have to be glad that nothing this bizarre has happened to the Helix Firmware, HX Edit nor Helix Native software! Maybe next time Line 6 should have Beta testing for their proposed User Forums updates.
  9. I have not yet determined if the repetitive Log In or Cookies issue has been resolved with this afternoon's website overhaul. Nevertheless, the Vertical Username & Avatar Graphics doubling the name and graphic to its immediate right is quite bizarre!
  10. If you have not already done the following, do so: Uninstall HX Edit from your computer. Redownload and install a fresh copy of HX Edit 3.15. It should handle installing all the necessary drivers to your computer. Once it has completed successfully, then connect your Helix hardware to your computer. Use the Original Line 6 provided USB Cable and connect to the USB port closest to your computer's power connection. Do not use a USB Hub. Power on your Helix, HX Edit should recognize your Helix device and prompt you that an Update is available. Follow all the instructions precisely! If the above is not successful, open a Support Ticket with Line 6 and call them Tomorrow. They will get you sorted out.
  11. For desktop Helix Floor use, it sure would be handy if the switch under the Exp Pedal were easily Controller Re-Assignable to one of the normal Footswitches! I haven't thought it about it much, nor attempted to do so -- until right now. Going by Phil_m's and the other responses in this thread, it would seem that aside from the MIDI command, there is no existing easy method to do so.
  12. There are loads of choices. It all depends on your proximity to the speaker(s), and the SPL you want to achieve in your living room. Anything from a Yamaha THR (battery powered if you want to use it standalone in your backyard or as a powered stereo boom with your HX Stomp), to a pair of small (ik Multimedia iLoud) to 5" or 8" medium Studio Monitors, to a pair of small 8" or 10" FRFR monitors, to a full amp. FWIW, I've got a THR10c (battery powered) which works great with my HX Stomp or HX Floor when positioned typically within arm's reach (i.e. ultra near field). I also have JBL LSR305 and LSR308 Studio Monitors with the LSR310 Sub, which I use near field. For higher SPLs, I have a pair of Yamaha DXR10 FRFR, and two Fender Mustang Amps I'll sometimes use as Powered Cab via their Line In jacks if I want an Amp In The Room result. Overall, I strive for more of a well engineered produced sonic result rather than a raw sound. With the HX Stomp or Floor, I can achieve exactly what I want and thoroughly enjoy the results. With any of this equipment, there was and continues to be a learning and discovery process which I thoroughly enjoy. YMMV.
  13. Easy to do! Once you've installed HX Edit to your system which will install any necessary drivers and more, HX Edit will prompt you if an updates are available for HX Edit and your HX Stomp's firmware. Thereafter, you do not need to have HX Edit running while using your HX Stomp with your PC. As soon as I connect my HX Stomp via USB to either of my Laptops and power on the HX Stomp, the PC audio is automatically routed to the Stomp. I typically find it more convenient to use the Stomp's physical Volume Output knob to adjust the audio level I hear through my headphones connected to the HX Stomp. Alternatively, the PC's volume level or YouTube's volume adjustments may be used if you want to reach for those controls rather than the Stomp's.
  14. Regardless whether I'm using my Sennheiser HD 650 300 Ohm, Beyerdynamic DT770 Pro 250 Ohm, Shure SE530, or Sony MDR-V6, I find the HX Stomp's headphone out serves very well. If you're seeking thunderous near pain threshold headphone SPL levels, you'll need a headphone amp. Otherwise, you should find the HX Stomp more than adequate. YMMV.
  15. At least your package didn't freeze while cross county skiing in the Olympics.
  16. The objective is to avoid any condensation from forming on the unit! If it has been extremely cold, do not open the original interior plastic bag until it gradually warms up closer to the interior temperature. This is more of a problem the higher the ambient humidity may be in your home, office, or studio. A handy humidity indicator is to see if any condensation forms after removing a soda can or beer bottle from your refrigerator and allowing it to rest on your countertop to table for a few minutes.
  17. Hopefully the problem will be easy for the firmware team to remedy while preparing fw 3.20.
  18. @kartikg3, version 1 of the eBook does contain a brief mention and description of the deep amp parameters on page 258. Craig just updated the eBook to version 1.1. It contains 45 more pages, including coverage of the recently released firmware 3.15's features, and much more. One of the bulleted items covered in the revision is "Explanations of amp Hum, Ripple, and Sag parameters". See: Craig's post about the update:
  19. Great to see this update released so soon. Any there any new files or Preset examples included with the 1.1 release?
  20. Also know that the latest version of the Pilot's Guide (currently 3.15 Rev T) is always available from within HX Edit simply by clicking "Pilot's Guide" on the Menu displayed upon clicking the encircled Question Mark symbol (?) in the lower left of the HX Edit window. The same is true for Helix Native 3.15's Pilot's Guide (currently Rev P). Moreovers, as the Pilot's Guides is installed on your SSD or hard drive when HX Edit and Helix Native are installed, you need not be online nor have your Helix nor HX Hardware connected to display the Pilot's Guide PDFs. Simply Launch the respective program, Click and Go!
  21. For others reading this thread, there are distinct downloads available on the Line 6 website's Downloads Page for the 3.15 versions of Helix Native and of HX Edit. There are also distinct downloads available from the same page for the Flash Memory specifically for each device: Floor, LT, Rack, HX Stomp, HX Stomp XL, and HX Effects. Each of these are obtained depending upon the drop down selections you configure at the upper section of the Downloads Page. Specifically, Hardware, Software, and OS. There is also a version of Line 6 Updater available for those desiring or requiring the use of Line 6 Updater to install the Flash Memory Files manually. This latter method is slightly more advanced and should be used only by those who know what they're doing, and have specifically read and are following the instructions!
  22. Always a good idea to at least read the Release Notes for the features, particularly any which may seem to be acting oddly.
  23. Highly unlikely you bricked the Helix. Most likely the firmware somehow got fritzed (a technical term ;)) I'm not a Mac user, so the following you'll need to accomplish in the Mac universe. First see:'s Reset Options for your unit and perform the Factory Reset or 5&12 or 6&12 options. Uninstall all of the Helix software from your computer, and then begin anew with a fresh full install of HX Edit allowing HX Edit to reinstall all necessary components. If you encounter any problems downloading and installing HX Edit for the Mac, use the Line 6 Updater to install the Flash Memory for your device. If all else fails, contact on a Support Ticket with Line 6 and they'll get you sorted out.
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