datacommando

Hi Phil, There is a downside your revised instructions from the previous version to the new update v2.80. The file is time and date stamped from the original posted 3 July 2018 and the sticky thread has retained all the comment from that date to this. If things were not confusing enough with people not reading the correct procedural instructions and then shouting that the update “bricked” their Helix. This looks like it could make things even more confusing. As v2.80 is such a big change to the core system, maybe it should really be migrated to it’s own specific thread. As it is this thread has been overlooked and the rest of Helix page is getting lots of people starting their own threads, either moaning or trying to help. It could be better to control bug complaints and install issues from a central v2.80 area. Just a thought.

Hi, Helix Native v1.80 is a separate download. Find it on the Line 6 Download page, under the “All Software” tab, just below HX Edit, then select Mac OSX from below “All OS”, click “GO”. Download, install and have fun.

Don’t bother with that - 2.80 is available now! Follow the installation instructions here:

You are understandably upset by this situation and come here seeking help, but the attitude needs adjusting. Take a deep breath and think what you have told us? Not very much! What Helix, Floor, Rack, LT? What computer system and OS? Supply the most info you can and you may get some valuable assistance. It won’t be from me tho’, I’m going for a beer! Goodnight.

Hi Slimo, You say that you tried “EVERYTHING” on here, but did you follow the installation instructions posted here:

Not just sounds awesome, check the quick video that PierM posted here: https://www.dropbox.com/s/3kc5i4b4l8w5p7h/IMG_0063.MOV?dl=0

Hi, Go here and read through what other users have found to fix this issue.

No. Go go here and read the the solutions that have worked for other users.

Go here and read through the various solutions that others have found for this situation.

Thanks for doing that. Damn, that’s slick. I hope my floor unit comes back with a super extra heavy duty joystick. Just the thing for Pac-Man. Luckily, while the hardware is in for repair, I will be able to give HX Native a run through in the studio tomorrow. Any news on FW 2.9.0 out on the street yet? ;-)

You really are badly done to. Not only did Digital_Igloo post in this thread before the official sticky, but if you really knew how this thing works, sign up and then you would have received an email from DI advising you of the availability of the new Firmware for download. That’s what I did along with many others. Out of the loop? Tragic!

Damn, my Helix is in for repair - the rotary on the joystick failed! Gonna have to wait to check all this out!

Thanks, but as noted by "silverhead" in the post above, it's very easy to download a file by mistake. For a Windows machine the file which have on you computer must be named "HX Edit v2.71 Installer.exe", if what you have doesn't have that name it will not work. Go here: https://line6.com/software/ click the button named "All Software" scroll down and select "HX Edit" Next click the button named "- All OS - " scroll down and select Windows 10 Then click the button marked "GO" In the first box marked HX Edit 2.71 click the big blue button named "GET DOWNLOAD" The file that arrives on your PC will be the executable file named""HX Edit v2.71 Installer.exe" When this file runs it will install the required drivers, HXEdit and the Line 6 Updater that you will use to download and install the v2.71 Firmware to you Helix Hope this helps/makes sense.

Yer kinda late to this party, brother!

Hi, As I understand it, having seen this mentioned in another post, you should be able to update directly to the most recent version of the firmware, which is v2.71 Lots of users are waiting for the imminent release of v2.80, if there ever is a v2.81, it will be a while before that arrives. I suggest that you go to this thread and read through the various entries if you need any help with installing.

Hi dandaponde, First, I would politely suggest that any questions regarding firmware update problems are posted in the specific thread for installation instructions and related issues. See link below. Second, just telling us that “Every time I try to download and install Helix edit...” is extremely vague, although I can understand your frustration with this problem. It would help to know what computer and OS you have and the “exact” name of the file which you have downloaded. It’s not unknown for users to have accidentally downloaded the wrong file version. Help us us to help you - hope this makes sense.

Latest OS on a MBP suddenly needs updating? Now I'm really confused - I thought that your brand new 1 day oldHelix got screwed up with the new 2.71 firmware? I'm starting to think that a lot of this may be due to one of the most common things that happens round here - user error!

Hi bruin3182, Firstly, even though it should not do that - DON'T PANIC! There are a few things you can try to fix this - here's several reset procedures you can try. Turn off your Helix and while turning the power back on, during the startup hold down the combination of foot switches on this list: 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode I would suggest that you start by holding down FS 10 & 11 to see of that clears the "glitch", if not try FS 6 & 10, which should enable you to re-install the firmware - if necessary regress to FW 2.70 If this clears the problem fine, if not then simply because it is a brand new unit contact Line 6 Customer Support. You could contact the place you bought it from and get it swapped out for a new one - it's under warranty. Hope this helps/makes sense.

Hi, again, That’s interesting because the first time that I ever created an “Aggregate Device” was right after installing ProTools on my Mac. It was part of the Avid install routine that suggested it. Never used the Windows version so I don’t know if that is an option with that one.

How about this from EHX Shame the guy doing the demo mentions Roy Buchanan and the famous swell effect - but the thing is, he plays the Stevie Wonder tune "Cause We've Ended As Lovers" in the style of Jeff Beck from the Blow By Blow Album. Good for some Hendrix in a box or even Beatles, Baba O’Reilly and banjo in a box - could be fun?

Overkill

Whoopi, Jack!

Hi Jake, You don't say what computer system you are using, but if its a Mac the you could create an "Aggregate Device" which allows you to have both your Helix and UMC204HD connected to your USB ports at the same time. This would allow you to keep your Yamaha HS8 monitors hooked up to the Behringer box for audio out and Helix could supply the audio in. This "trick" is not available on a Windows machine, but there are work arounds by using ASIO 4 ALL. Here a link to the Apple Knowledge base article on how to set up multiple audio interfaces: https://support.apple.com/en-us/HT202000 Here's a demo video on how to do it with a Mac: Here's the Windows Technique using ASIO4ALL Hope this helps/makes sense

That's really excellent! Judging by the previous replies, now our friend is only going to be able to understand 2% of that. Also, I have previously quoted great chunks of the Clarett Manual which explains this and it has either not be read by the OP or totally ignored. What else can anyone do? I despair!

I decided to go the extra mile on this one, so here ya go, check these guys out - they may be able to help you. The Line6 MIDI MAD SCIENTIST CLUB https://www.facebook.com/groups/1149598418555545/ “This is for those of us who are looking into the HELIX as a hub for so much more. We start from the concept of the LINE6 dream rig and push forward for the most portable, dynamic, collapsible and modular solutions possible. This group is meant as a collaborative area where we can post and share solutions to both common and obscure connectivity issues. Everything from iOS apps to midi controllers, to lighting rigs, you name it, if you’re integrating new functionality into your rig, we want to hear all about the how and why.”