datacommando

Hi, Now I’m a little confused because I thought that you already had your Helix working as an audio interface? If your computer can not detect that the Helix is connected then it may be that you still have a problem with the USB. Also you say that you do have sound, music, videos etc., coming in. Where and how is this stuff coming in? And what is it coming into? How are you listening to it? It would help to know what computer and operating system you are using to connect to the Helix. Is it a Windows PC or a Mac, or Linux? It may be a good idea to uninstall and start again, but that’s not going to be easy if you cannot get USB to connect, so yes your Helix MUST be powered ON for the entire process! You didn’t mention what computer system you are using, but no matter, simply follow this procedure and all should be fine.  When you are ready to start the update - from your web browser, navigate to the Line 6 downloads page, then you should select HX Edit under the All Software tab and then whatever version of Mac/Windows you are using from All OS on the dropdown menus. This will take you to the correct download page for version 2.71 Update Firmware. This is the only thing you need to download.  When you download and install the new HX Edit package it will also install the latest Line6 Updater v1.15 and any other drivers etc., that you may need. After the new HX Edit software has been installed, reboot your computer. Doing a clean install should clear any glitches that were linking to any previous versions of the software you may have inadvertently installed.  When you’ve done this, you can use the new HXEdit v2.71 to make a complete backup of all the presets on your Helix hardware. You will be able to tell that this is the latest Editor because in the lower left corner there is a new button labelled “My Account”. Next, shutdown HX Edit and ensure it is no longer running, this should avoid any USB conflict. Now you can launch the new Line 6 Updater v1.15, (you can click the about button to check the details if necessary). If all your USB connections are good the Updater should see your Helix hardware. Login using the new Updater, you can now proceed with the firmware upgrade over your internet connection. Do not disconnect or turn off the power to your Helix during this process. When completed your Helix will reboot and rebuild the presets, then you are good to go, no hardware reset is required.  Hope this makes sense/helps.  If not - here’s a video of a guy doing the update on v2.60 firmware to give you an idea of how easy it is.

Hi, I have just had another read through of you first post. In that you say that managed to update your Helix and you can use it as an interface, so if it can be seen by your computer as an audio/MIDI device then the USB must be working O.K. If the Helix can get sound in and out of your computer then only logical conclusion is that the issue must be with the HX Edit software. Maybe the best thing would be to go back to the download page and grab a fresh copy of HX Edit v2.71 for your computer system and install a fresh copy. I suppose next you will tell me that you tried that and ... Nothing to lose - give it a shot!

Oh, dear, someone missed my sarcastic remark about a rich bastid paying over $3 mil for a trophy. He’s the “poor deluded fool”. That’s who I was really aiming for - not you. Maybe he will donate it to a player in a tribute band, instead of hanging it on the wall. Excuse me while I pull my tongue out of my cheek. It’s time for my meds and I need to have the injection to stop me getting cranky.

Well, unless you are David Gilmour, the answer will be NO! What you will sound like is someone who bought a Helix installed 2.8 and thinks he sounds just like David Gilmour Poor deluded fool - only David Gilmour sounds like him because that's who he is and even if you paid $3,300,000 for the Black Strat, you still wont sound like him, because you're not him!

Hi Kev, As used by the BBC and Abbey Road studios. These are my choice and available in a range of colours, making it easier to spot which is which in a multi cable situation. Search for: Van Damme Cable - Neutrik XLR XLR Cables - Balanced Microphone/Patch Lead

Hi, Well, that concept is a little odd, but I don’t think so. I would imagine that each Helix is treated as an independent unit, because if your idea was feasible, it would be happening somewhere right now. There are enough circuit bending crazies out there and if it ain’t already on UChoob then - no, I can’t see that it would be 3 times the DSP. Although hooking them up to use them for triple the available amount of amps, FX, etc. - sure, but that would still be 3 instances of 2 DSPs rather than 1 instance of 6 processors. Depends how you look at it, I suppose. Before the Legacy FX were added I used to patch in my old POD HD500 for extra those noise making duties, it didn’t add more processing power to the Helix in the terms that you are imagining. Piggy backing modules doesn’t make them one unit.

Hi, As suggested by “DunedinDragon” in the post above - the first thing to check is the USB connections and cables. It’s not unknown for what was working perfectly one minute to totally screw up the next. As you mention the problem seems to be only related to HX Edit. I may be that when you installed the latest version 2.71 that there is still an older previous version of the Edit software on your computer. If the older version is launching instead of the new one it could cause this problem. Delete any older versions. If none of this fixes the problem you could try a factory reset to try and clear any bugs: Helix Floor/LT: Turn unit off and then back on. Hold in Footswitches 9 +10 right after you turn the unit on, throughout the boot process, until you see that your factory presets are loading. Hope this helps.

Well, AFAIK, the Morley 3x Box shouldn’t be an issue and the only extra on the Lynch version is the added boost section. Then we have the actual delay time that you are hearing. Your are using “2ms” as that’s what you think you should expect. I feel certain that you aren’t experiencing 2ms as the would be imperceptible (unless you have super powers). I would expect you to have a audible delay (hey, I can hear something) in the range that most people would describe as “doubling” starting at somewhere around 10ms and up to 30ms, “slapback” is generally more noticeable as a single “wet” repeat all the way up to 100ms. Therefore, if you have an audio signal drifting that far off target, I would once again suggest you contact Line 6, because that is certainly not what is expected from a Helix LT. From the information you have supplied, I’m sorry I cannot be more helpful, but without being able to hear what you are hearing, I’m stuck!

Hi again jabziz, O.K. If you play guitar using just your Helix LT on it's own into your Power Cab everything sounds normal and good. Only when you connect a second "regular" amp does this "XX ms" delay become noticeable and distracting to the point where it makes it difficult to play in time. This narrows it down to, what "box" is being used to split the signal between the regular amplifier and your Helix LT. What is this other amp and how are you connecting it, what cables are you using etc. These are the important things that you have not told us. It may help to figure out what is causing you to perceive this "latency:" Did you ever have this sort of problem prior to adding/attaching the other amp? Just ask yourself, "what changed for it to sound so bad/wrong?" Have you ever played using a regular dual amp rig before which sounded perfect? Where did the figure of 2ms delay come from and how did you detect it actually is 2ms delay? Are we dealing with some sort of psych-acoustic phenomenon? Help us to help you.

Excuse me, but that is not showing how to edit a preset. What you have there is MIDI control. Different thing. ...and this! Well it is very slick, but not exactly what people are talking about when asking for HX Edit to be available on a Tablet or iPad. What's happening in this example is the iPad is wirelessly accessing an instance of HX Edit which is running on a regular desktop/laptop Mac and that is connected to Helix via USB. It's not the same a being able to control the Helix unit directly from an iPad or Tablet, it's similar to Logic Remote which when run on and iPad or iPhone allows access certain functions of Logic Pro X running on a Mac. The guy who posted the vid even states: "Would you like to use your iPad for wireless editing of your Helix parameters and presets? Let me show you how to do it. All it takes is to install the Splashtop streamer application on the computer attached to your Helix and install the Splashtop client app on your iPad and you're ready to go!" Hope that makes sense!

Hi, I’m starting to think that something else is going on here. For example, it appears that you’re now thinking that the Helix to P/Cab XLR link could be an issue, because someone told you that XLR compared to 1/4” Jack is “known” to have latency. Yeah, right! If there is any latency it would be immeasurable, you have more chance of electromagnetic interference. You say that you have had your Helix for a while and beside recording you have used it live, therefore I have to ask if this “latency” has only recently started to occur? If it is a new issue and the delay is having a detrimental effect, on both live and recording, I would suggest that you have the unit checked out by a Line 6 tech person. Any other suggestions are not going to be any good because anyone on here who may be able to help is in the situation of NOT being able to hear what you are hearing. It’s obviously an annoyance to you, but we have no real terms of reference - it’s like working in the dark. Raise a ticket with Customer Support and have it checked out.

I think you are fooling yourself with this. I have to agree with the comment from “phil_m”, when he says that this “anomaly” is due to a second round of AD/DA conversion. Use Helix as your interface and it will deliver both wet and dry signals to your DAW simultaneously. As for playing live with another guitar player (and without going into the speed of sound) the comment from “Verne Bunsen” is correct - a delay of 2ms on stage is going to be imperceptible. Also, the additional points made by “codamedia” are relevant and maybe you should check the suggested experiment and have another look at the resulting waveform. As you have already mentioned you wish you hadn’t noticed. I think you are making more of it than you should, but that’s just my opinion.

I sure am!!!!

Hi, Quick and dirty simple solution - add a mono effect (eg: gain block) after the cabs and the signal will be summed to mono. There was some discussion in an old thread about dual cabs, I’m not sure if it is relevant to your question, but you can find it here. Hope this helps.

Exactly! This is the thing that irks me. You buy a piece of gear to perform a task, it’s a tool to do a job, and I bought my Helix as a solution for what I needed at that time - not any future additions, although, yes they are a bonus. The initial firmware updates were fixes, stability improvements and optimisations, in fact, in one early version a “new feature” was the addition of support for Windows 10! Since then Line 6 have gone ahead and continued to improve functionality and add new amps and FX at not cost to the owner, yes FREE - regard it as a gift, enjoy gratis! Now we seem to have this sense of entitlement - I bought your product so keep giving me gifts forever, for which I will be eternally ungrateful and continue to pi$$ and moan that it is still not good enough - gimme, gimme, gimme! Well, I for one would not be surprised to find that when Helix Family Firmware v.3.0 rolls around, Line 6 decide that they have invested so much, for so long for the ungrateful that the time has come for a change of policy. Yes, if you want it - you pay for it! All you moaners ready for that? How about $300 to $500 for the upgrade? After all, look at what you are getting. Will they be happy then? Nuff said - preaching done!

Well, it seems that since Digital_Igloo has finally made a comment about the v2.8 situation it now looks like the “tiger waiting for the meat” must have fallen asleep! Grrr! After almost a month of complaining - surprisingly quiet now.

Thanks for the update DI. Hopefully the thread starter will be happy now because he will think his constructive criticism has changed the communication politics. Whatever that is? Whose monkeys are these?

My comments are not intended as a personal attack, it’s just me saying that you seem particularly agitated about this delay when there is nothing you, or I, can do to change the current situation. If anyone from Line 6 told you what the cause of the delay was you would not be able to change that, so what is the point. If Eric (DI) drops in here and leaves a few teaser clues about the new content, that exactly what it is - a teaser to keep folks happy while the coders get one with the serious stuff. Let them do the job and get it finished. As you appear to be a user who refreshes the page every 5 seconds, then you should go to this thread and click on the follow button at the top right hand side. When you “follow” that article you can have it send you an email when anything changes. The notice of the latest firmware release will trigger the email to you. EDIT: For many years my late father worked as a prototype engineer. If anyone asked how long it would take him to make a particular item, his reply was “ how would I know that, I have never made one of these before.” Just something to consider!

Hi moonman079, Your final line in your post states that you had tried researching but couldn’t find a specific answer. Mmm. Curious. There are many and varied ways to configure the footswitches on a Helix unit. Although, what you have described here is exactly what the “snapshot” function in Helix is designed to do. Have a look at these for a better idea - these vids are from when the “Snapshots” were first introduced. There are many others too.

I would suggest that maybe you need to calm down. Line 6 haven’t missed the release “date” as a specific date was never given. The update was slated for Spring 2019 which was probably not the best way to advertise this thing, but spring technically passed only a week ago. Cut these guys some slack will ya! They are doing their level best to bring into line 5 different pieces of hardware and one software plug-in. I don’t think that’s been as easy as an outside casual observer may have thought. In the meantime, take a chill pill, relax, sit back and enjoy a clip from a great eighties movie - and WAIT!

AFAIK - I am only aware of a few products with the ability to perform "gapless switching", they are the Digitech RP-1 or the Headrush Pedalboard/Gigboard. G-Force and G-Major had their own bit of jiggery pokery to do it by having similar FX blocks in each of the paths. And of course the GigRig G2 can do it except it uses regular stomp boxes. How can they do that? Easy, at the expense of using a DSP to do only that job - i.e. maintain the current sound while swapping a new set up into memory. Snapshots are the way to Nirvana!

Hi rd2rk, Thanks, that’s really good advice, but the trouble is I have already been down that path with the same poster asking the same things here: https://line6.com/support/topic/47568-help-helix-lt-cant-be-seen-by-hx-edit-on-my-desktop/?tab=comments#comment-300139 This thing is cross threaded, and we are all going down the same rabbit hole! Plus this guy is already on a replacement LT. CONFUSED! I am, because in my original reply I quote his original post - that has now been edited and has a picture added. i really don’t get it!

Hi Gregg1986, Firstly, you really would be a donut if you tried to do the update without asking, then have to come back here for help after it screwed up! O.K. You need to make a backup of any of your custom home brewed presets by using the version of HX Edit with the same version number as the firmware in the Helix. In this case v2.30. You didn’t mention what computer system you are using, but no matter, simply follow this procedure and all should be fine.  When you are ready to start the update - from your web browser, navigate to the Line 6 downloads page, then you should select HX Edit under the All Software tab and then whatever version of Mac/Windows you are using from All OS on the dropdown menus. This will take you to the correct download page where you need to scroll down to find version 2.30. Install this and connect to your Helix via USB Cable and make your own backup of whatever you may need - don’t simply rely on a bundle backup, make safety copies of individual presets just in case. Once you are happy that all is good, you will need to return to the Line 6 downloads page and repeat the previous procedure to take you to the HX Edit 2.71 Update for your computer system. This is the only thing you need to download.  When you download and install the new HX Edit package it will also install the latest Line6 Updater v1.15 and any other drivers etc., that you may need. After the new HX Edit software has been installed, reboot your computer. Doing a clean install should clear any glitches that were linking to any previous versions of the software you may have inadvertently installed.  When you’ve done this, you can use the new HXEdit v2.71 to make a complete backup of all the presets on your Helix hardware. You will be able to tell that this is the latest Editor because in the lower left corner there is a new button labelled “My Account”. Next, shutdown HX Edit and ensure it is no longer running, this should avoid any USB conflict. Now you can launch the new Line 6 Updater v1.15, (you can click the about button to check the details if necessary). If all your USB connections are good the Updater should see your Helix hardware. Login using the new Updater, you can now proceed with the firmware upgrade over your internet connection. Do not disconnect or turn off the power to your Helix during this process. When completed your Helix will reboot and rebuild the presets, then you are good to go, no hardware reset is required.  Hope this makes sense/helps. - I have copied and pasted this info from an earlier post in this thread.

Hi Munty and Sampipampi, You both should be able to update directly to the latest version of the Firmare, but I would suggest that you go to this thread which is pinned at the top of this forum. Read through and follow the listed instructions required to correctly install the firmware: Should you have any further problems with the installation, please post in that thread where it is most likely to be seen! hope this helps.

True - I should have remembered that, very well spotted, sir ;-)