
psarkissian
Service Engineer Moderator-
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Everything posted by psarkissian
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Spider IV 15W only one side of Headphone working
psarkissian replied to jpp1jpp1's topic in Spider IV / Spider Online
Does it cut off the speakers when you plug in the headphones? -
Anyone with JTV69 Nut Removal Experience?
psarkissian replied to Topaz's topic in James Tyler Variax Guitars / Workbench HD
I like maple too. Black 69S with maple-on-maple neck, played a couple earlier today,..... sweet! -
Not frequencies, but other devices sharing those frequencies. It's an unregulated free for all frequency band,... so it gets bit crowded at times.
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Anyone with JTV69 Nut Removal Experience?
psarkissian replied to Topaz's topic in James Tyler Variax Guitars / Workbench HD
I have lots of experience with JTV's. A couple dabs of white glue. Take a photo and post it here, when you're done if you could. -
New JTV-89f volume knob question
psarkissian replied to RogerH's topic in James Tyler Variax Guitars / Workbench HD
Check for Line 6 authorized service in your area (Euro/Scandinavia region) for the one closest to you. If it's still under warranty, use it. The way it's wired on the inside, is not the same as a guitar with passive electronics. Someone mentioned ganged pot,.... not quite the way you think it is. Line 6 authorized service will have access to the service info. I'm the guy at Line 6 headquarters, who services JTV's. I see too many times when a JTV comes across my bench because someone got in over their heads,... and voided the warranty in the process. Going through proper channels is less trouble. The people at the "authorized" service centers will have experience with these,... and some else might not. JTV's are unforgiving for someone who has little or no experience servicing JTV's. Going outside the system is risky that way. And I'm in constant contact for assistance with my Euro counterparts, should they need any. -
New JTV-89f volume knob question
psarkissian replied to RogerH's topic in James Tyler Variax Guitars / Workbench HD
What Charlie_Watt said,.... most likely an intermittent connection. Log into your account and make sure the guitar is registered, then go into the Ticket system in your account and log a ticket. Then Customer Support will be brought into it. -
Help, my workbench HD is broken
psarkissian replied to wingoffire's topic in James Tyler Variax Guitars / Workbench HD
Connect the JTV to Line 6 Monkey with the USB interface widget and check the Flash version of the JTV. If you have Flash version of v1.90 or earlier, then Workbench HD won't be compatible. Flash versions of v1.90 or earlier work with an earlier version of Variax Workbench. Update the Flash to the current v2.21 program, then try Workbench HD again. -
Custom Jtv 59 With Bigsby B7
psarkissian replied to anthonylee's topic in James Tyler Variax Guitars / Workbench HD
When it comes to a Bigsby Bridge mod to JTV-59,... what Stevekc says. -
Variax 500 Lithium Batteries?
psarkissian replied to murwin's topic in Variax Guitars / Bass / Workbench
Yes. But it's a good habit to remove them anyway. We've had a number of repairs in the past on earlier Variax guitars because of damage to that part of the circuit when too many things are plugged in at once. So it's a good habit to pick one at a time. -
Variax 500 Lithium Batteries?
psarkissian replied to murwin's topic in Variax Guitars / Bass / Workbench
Oh good. Glad that's the case here. I've seen bad interactions with CMOS chips and rechargables in the past, with other products, at other places. Good, thanks. -
Variax 500 Lithium Batteries?
psarkissian replied to murwin's topic in Variax Guitars / Bass / Workbench
Also a reminder about power,... -If using the VDI connector, take the batteries out,... don't run them together. -Batteries are used only when you are not using VDI or the XPS supply. So use VDI, or TRS with battery, or TRS with XPS supply and none of them in combination with another. Please. -
Variax 500 Lithium Batteries?
psarkissian replied to murwin's topic in Variax Guitars / Bass / Workbench
Rechargeable batteries,... use caution! Certain older CMOS chips do not like rechargeable batteries. In certain CMOS input/output circuits in some older chips, if the volts go down beyond a certain point, the current tries to go through the CMOS elements in the opposite direction (as if there were a negative bias on the chip, which digital chips in general don't want to see) and the chip looses it. It's rare, but it happens. I don't recall if that was the case with earlier Variaxes (like the 500). But it would explain the owner's manual not talking about rechargeable batteries and only mentioning alkalines. And it's probably why we never use anything but alkalines with older Variaxes here in the repair area. So,... rechargeable batteries,... use caution! Please. -
That wouldn't be something I would know about. I'm a service engineer, I fix things, and the paperwork stuff is done by others. The recommended service center in your area would be better able to help you with the cost stuff.
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Upload a readable scan of your receipts to the ticket you logged, so that they can determine the warranty status of your products.
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The HD500, JTV and VDI cables. That way, they can go through the whole signal chain and leave nothing to chance.
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what's happened to the gold 59?
psarkissian replied to mcbeddall's topic in James Tyler Variax Guitars / Workbench HD
JTV-59P (soap bar pick-ups) come in Gold Top as a color option. -
High E string slipping on the JTV69
psarkissian replied to the29band's topic in James Tyler Variax Guitars / Workbench HD
Sorry,... If you go to a company and try to get service info from them, chances are they'll tell you the same thing, for the same reason. You can check the Knowledge Base and see what there is on it regarding JTV's. I submitted a few things for posting there sometime back. -
High E string slipping on the JTV69
psarkissian replied to the29band's topic in James Tyler Variax Guitars / Workbench HD
It's for the Line 6 authorized service techs. We can't vouch for the abilities of people outside of that. Having it done by an authorized service tech means the warranty won't get voided. And,... certain aspects of the set-up are such that, if it's not done right, the peizos might pick-up something, that when it goes through processing, runs the risk of producing artifacts in the audio (like whistling howls or warbling). Set-ups on guitars with active electronics have their own pitfalls and traps,... unlike guitars with passive electronics. It's not our grandfathers Gibson archtop. If I had a dollar for every time someone sent me a JTV for set-up issue, after telling me that they of their tech could handle it,... I could retire a rich man. We can't vouch for the abilities of people outside the Line 6 authorized service techs. And doing anything that changes the functionality of the device, runs the risk of voiding the warranty (and I don't want to see you void the warranty). -
Blues Boy (BB) is gone, now we're all singin' da blues. Exit, stage left,....
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A reminder about 1/4" guitar cables when running from batteries (or XPS power supply),... use a TRS (Tip/Ring/Sleeve) guitar cable [page-5, JTV Pilot's Guide, under 8- Battery Compartment]. It works better that a TS (Tip/Sleeve) cable. TRS uses the battery, signal and return lines.
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Line-6-user,... the longer cable is a 25ft VDI, has the XLR like casing on both ends of the cable, and as far as I know come separately as an accessory. This is the cable used for playing through when using the floor effects (XT, X3 and HD series). "... the HD500 as an interface for JTV updates, use the JTV Interface widget. ..." A simple WARNING message during the updates would safeguard this"---- When updating, there is usually a message that comes up to unplug other USB devices. That way, the device being updated can be isolated for update without data crosstalk from other devices. Recap--- Update the JTV separately using the USB interface widget that came with the JTV. Use the 25ft VDI cable (with the XLR shroud casings on both ends) for playing the instrument through the HD500. Do not use the shorter cable, it's for using with the USB interface for updating the JTV. Also, check the Knowledge Base section, looks like some good tutorials in there on HD500's.
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There is a short VDI for doing updates only with the Interface widget that comes with the JTV, (one side with shroud casing, the other not). It's not for using as a VDI for the HD500 for playing thru. The longer VDI cable is for playing thru (shroud casing on both ends). . Updating the HD500 with the JTV plugged in may not being a good idea, update the HD500 and JTV separately. If you are trying to update the JTV to Flash v2.00 or higher, do not use the HD500 as an interface for JTV updates, use the JTV Interface widget.
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NGD: JTV 69 Black w/ Maple Neck
psarkissian replied to Topaz's topic in James Tyler Variax Guitars / Workbench HD
Check with the five authorized places in your area, I would think one of them can deal with a JTV.