datacommando

Hi foxmeister, Good suggestion. You may wish to check out my post above re: GUI and graphic card drivers in Windows to see if you can progress this and see if it helps :-)

This thing with the “blank screen” came up last week on the dedicated Helix Native pages of this forum. I’m not a Windows user, but I will repeat here what I posted in that thread. The only mention of this “blank screen” issue is with Windows computers. What I discovered is that it could be something to do with the graphics driver. In fact this is the quote I found. ”Known graphics card issue, update drivers and reinstall .NET framework”  Hope this helps / makes sense

Best option is to follow the guidance given by “rd2rk” in the post above. The 8212 would seem to indicate a corrupt preset.

Hi, Essentially the channel volume doesn’t effect the overall sound of your amp model whereas master volume is exactly that, a master volume. Example: if you have a nice clean amp set up and another high gain preset in the next slot, then obviously the high gain model will be cranked up so that when you swap to the clean amp you perceive a difference in loudness. You would use the channel volume to adjust either or both to even up the output, without changing the overall sound of each model. Basically channel volume has no effect on your overall tone and is used for level matching. Hope that helps / makes sense.

I find the title of this thread somewhat odd. It appears that the OPs gripe is only with the HX Edit software that is used to act as a librarian, remotely change or build patches in the Helix hardware. In fact he states “My decision is to not use the Helix Edit software when editing my sounds! Just go with Helix alone!” My understanding of how this works is, the entire “brain” (core) of the Helix range of products has changed and that’s where most of the problems that people have encountered spring from. You have to ask, using the OPs suggestion of editing on hardware only, would that solve the Expression Pedal and Snapshot issues? Mmm...I think not There may well be issues within the Edit programme, but to state things such as - “Beware of HX Edit 2.80” and “Everyone be cautions about using the Helix Edit!” make it sound like some virus infected hell. This is a huge update, and in many respects could have been listed as firmware version 3.0, where for month after month we had endless threads of “where is my free stuff?”. When it lands people are amazed that there a glitches in the system. You got your update and now some people want to pi$$ and moan that the update is “buggy”. If you want to be an early adopter of this stuff then be prepared for what lies on “the bleeding edge of technology”. Simple enough fix - roll back to a previous known working version and let these guys get on with the debugging, which hopefully will make everyone happy.

For what it’s worth you will possibly be off off using a dedicated DAW like Reaper. Audacity is freeware developed and maintained by volunteers. Audacity is the sort of thing that I have only ever used as a “file chopper”. One feature that appears as a bullet point on the old SourceForge page for Audacity is this. “Numerous effects including change the speed or pitch of a recording” Yeah, right! Just the sort of thing that you don’t want happening with a DAW.

You may want to read this if you are not familiar with S/PDIF: https://www.hardwaresecrets.com/everything-you-need-to-know-about-the-spdif-connection/ hope this helps / makes sense.

Hi Scott, Your screen grab is cropped in such a way that we can only see an isolated portion of the GUI. I’m intrigued to know if the rest of what you have on screen looks like this. If it it looks like this - then you are not using HX Edit 2.71 That would explain why there isn’t a “magic backup they are talking about?”

You didn't mention which particular delay had the slight crackle? If it was on one of the Delays that have an "Headroom" option it could be that which needs adjusting. As I recall there was report of some instances of "crackles and pops" occurring when using the older style delays. (Sweep Echo, Transistor Tape, Adriatic and Elephant Man). Solution: – Turn up the Headroom to about +5db and refine from there. It was something to do with the way the original delays functioned. If not that – then what you found was something new.

Hi, I think that statement needs clarification. I don’t claim that “aggregating is not possible” - it is. My screen grab shows that when the “2.80 required Mac Driver” is removed, in my Pro Tools Aggregate I/O it is shown as a “greyed out item” because it is no longer available. On a second restart the “greyed out” ghost item is no longer listed, as the operating system detects that it is physically no longer available (if the OS listed everything that had ever been connected, the list would be ridiculously long). Furthermore, the item “HELIX Audio” is what appears as the default CC item. You can see that has been added to the list of devices available to the OS and is also listed as device in the ProTools Aggregate I/O - it simply needed the checkbox to be ticked to make it part of the Aggregate options. The point that I was hoping to show was that if you don’t use the “required Mac Driver”, then from within Logic Pro X the only sample rate available is 48kHz. It may be as well to mention that AFAIK, the Fractal products are all set at 48kHz with no other option. Someone complained to them that while 48kHz is a standard in the video market, using 44.1kHz for the average recording guitarist would possibly be better. Fractal’s response was something along the lines of “it is the best option for the DSPs used and we don’t have any plans to use any other sample rate”. Note: The UMC204HD in the list is also a Class Compliant Audio device up to 192kHz - connect to the USB and it just works, no restart required. Hope that clears that up any blurred areas.

As promised in a previous post – this is what happens when you "trash it" Note: Greyed out "Line 6 Helix" is missing from the aggregate device as it is no longer available This is all very interesting, but I still need to be able to work on stacks of old recordings at sample rates other that 48kHz, therefore I think that I will have to reinstall the "required driver". If I have the CC "Helix Audio" selected for audio in/out in Logic Pro X prefs that the only available sample rate is 48kHz - the numbers in italic mean they shouldn't be used. Yes, I know I can change the sample rate by bouncing audio tracks independently of any connected audio device and it's capabilities. But ...Hey! who want to spend all day on bulk sample rate conversions!

Hi Abjatar, I am guessing that this is Cubase 9 on a Windows machine, as the only mention of this “blank screen” is with Windows computers. What I discovered is that it could be something to do with the graphics driver. In fact this is the quote I found. ”Known graphics card issue, update drivers and reinstall .NET framework” Hope this helps / makes sense

Hi, Following on from the comment above from “HonestOpinion”, regarding a Global reset, here is a complete list of reset options for HXFX. HX Effects Button Combination Description Holding FS3 + MODE Will clear all Presets and IRs Holding FS4+FS5 Will reset Global Settings Holding FS5+FS6 Will reset Presets only Holding FS6+TAP Will Perform factory restore (reset, Globals, IRs, and Presets) Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in an un-recoverable state Try FS6+TAP to see if it clears the glitch Hope this helps / makes sense.

Just do it!

Hi, Apologies for delayed response, but sometimes I feel it’s necessary to eat and sleep. Anyhow, rather than type everything out a picture is worth a ... - A picture!

Hi, I posted a reply to your original request for help - I didn’t see that you had started a separate thread. That makes life difficult for all of us. Now I don’t know if my response in the other thread will be any more help than the ones here. Seems like most of it has been covered. EDIT: Oh, yeah. You never mentioned something really important - what computer system you are using. If it’s a Windows machine, the reason for the failed update could be due to an issue with the drivers in Window. Read this thread for a possible solution. https://line6.com/support/topic/48425-installed-28-helix-rack-bricked-cant-roll-back-boot-mode-does-fail/?page=3&tab=comments#comment-305430

Hi, Apologies for delayed response, but sometimes I feel it’s necessary to eat and sleep. O.K. If you want to regress to 2.71 it should be straight forward. First you need to clear the “update failed” status from the hardware. I would suggest that you perform the “Safe Boot” routine again which will put your Helix in a state ready to accept firmware. Next, while connected to Helix with a good USB link open the Line 6 Updater application (the latest one should be fine). When it establishes a connection with your hardware, you should see a dark green screen which shows the available firmware. Simply select v2.71 from the list and perform the installation. Of course, you need to be connected to the internet to do this and make sure that during the installation process your computer doesn’t go to sleep or have any other programmes open that may interfere. So, no music streaming and no other Line 6 software running in the background. Give it a shot - good luck.

Confused! If you “backed up” your Stomp you must have done that with HX Edit - there is no other way. If you made a complete back up with HX Edit you use that to restore your custom presets. From under the menu there will be the option to restore presets, IRs etc. Also if you click on that little gear wheel in the bottom left of the HX Edit screen that should also reveal a way to reload your backup. if you think you backed up using any other method then... oops! You just made a mistake that you will never do again.

Hi, Yes, that I’d what HX Edit is for. It allows you to backup, edit and restore your custom presets. Load them into HX Edit, connect to your Stomp with USB and transfer your patches across. What baffles me is you said that you made a back up prior to updating, so you must be familiar with this process. Unless I am missing the point somewhere?

^^^^^THIS^^^^^ See post above

This stuff is available all over this site, there is even a big black circle containing a question mark in the bottom right hand corner of this page where you can find a link for the hardware reset procedures. If you look a bit further on this forum you will find stacks of posts along the lines of “firmware 2.80 bricked my Helix”, “Boot failure” etc. Seek and ye shall find - plus it saves me having to type all this stuff out over and over again. Try this one for clues. https://line6.com/support/topic/49049-helix-lt-280-update-problems/?tab=comments#comment-305283 Here ya go - try Safe Boot and run your Updater again. Reset Options  Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right.

Hi rucmas, When I saw your first post I opened up LPX 10.4.4 and set up 3 audio channels to record: First: Input 1&2 USB from Helix fully processed stereo signal Second: Input 7 USB from Helix - dry mono signal ( to re-amp) Third: Input from channel 8 USB on Helix - also set for dry mono signal as previous All recorded to Logic hot and strong so I'm not sure what is happening with your set up. Nothing immediately springs to mind - you will have re-configured the Global Ins and Outs after the update to 2.80 because that massive "brain transplant" reset everything?

I had the same idea - remove the driver and see what happens. I went into the Library folder and removed the item "Line6Audio.kext" and restarted the Mac. Mmm... The Audio Midi Setup the name remains the same "Line 6 Helix"! There must be more to removing this version than the old Beta v1 thing. I have to agree that there is a contradiction in the information regarding the Mac Driver for FW2.80. I will dig a little deeper later. Update: What a Bozo! That driver "Line6Audio.kext" is the updated one from 22 June 2018 for the HD500 and XT Live POD units - DOH! I have removed the specific Helix one now, but cannot restart as I am in the process of a large 3D render, so will update tomorrow.

The previously listed item named "Helix" is no longer there when you install the 1.0.7 'required driver for Mac OS" It now appears as "Line 6 Helix" in all applications that use the audio. This is from the Owner's Manual (not updated - as you are well aware) "To use Helix as an audio interface for Mac® applications, it is not necessary to install any additional driver. Helix will utilize the Mac® computer's "Class Compliant" USB driver automatically simply by connecting to your USB port. Helix will then appear as a selectable Core Audio device within the Mac® Utilities > Audio MIDI Setup panel and/or directly within your audio and multimedia applications. However, note that this Apple® Class Compliant driver offers strictly 48kHz native sample rate operation. If you prefer to use a different native sample rate (or if your particular DAW applicationrequires it), you can optionally download and install the Line 6 Mac® Core Audio driver from line6.com/software. This Line 6 driver offers 44.1kHz, 48kHz, 88kHz or 96kHzsample rate operation."

Well the Helix sample rate is set on board at 48kHz and can record into logic with not issues and playback at any sample rate I wish, but obviously the stuff is played back double, quadruple or whatever. I don't have latency issues because everything is monitored via the Helix. Here's what the Audio MIDI setup looks like right now.