datacommando

Hi, As I understand it, the point of HX Native is to allow as many instances of the plug-in as your computer processing power can handle. Having said that, I don’t know if that means an instance of HXN with a full signal chain. Obviously, each block will use different amounts of cpu power, but just because you load Native into an audio channel, it doesn’t mean that you have to use every block. I have used it, without using any amp and cab blocks, just to utilise some of the FX on old guitar tracks, although I wasn’t looking to see how much it loaded the processor. I guess when Native loads it grab a chunk of space to work in, but I don’t know if that expands for each FX block you add. As noted by “soundog in the comment above, just go for it and see how far you can push it.

Doesn’t anyone bother to read the technical specifications for this stuff before buying it? What next? My unicorn told me that Headrush and Mooer can load Fractal and Helix presets! Ye gods, I despair!

Shouldn’t rule anything out until we get some more feedback. Having said that, Mac OS is based on UNIX and the drivers used would be Kernel Extension (KEXT) files in the System folder and it’s quite a bit different from MS Windows. It maybe that a simple reset will kick start the thing.

Possibly not with this one, Peter. The guy is using a Mac so no driver issues like the Windows crew. ;-)

Hi, If you think that some people will groan when they read your cry for help, you would be correct. Especially me. Ohhhhhhh! One big thing here though - you’re using a Mac. Out of the many hundreds of screams for assistance, most are from Windows users because during the “Brain Transplant” to the new Core there is a glitch were the drivers get screwed up and need to be reinstalled. I don’t immediately recall this with a Mac, and as mentioned by “DunedinDragon” above, a step by step break down of what is occurring may help us to help you sort this out. And when I say “step by step”, I mean forensically. For example if someone asks how you got to work today, you could simply say that you got in the car and drove. That’s too vague. You need to say that you woke up, washed, made breakfast, got dressed, picked up the car key, left the house locked the door, etc. You get the picture - the more info we have the better it is for you. Hope this makes sense.

Ah, 1983 the year the DX7 arrived, but I went the Roland route with a JX3P because it had an onboard step sequencer. Then in ‘84 got a Yamaha CX5MII computer system which had MIDI which could communicate with other equipment - not just the DX7. Oh, what fun we had with programming that stuff. Later Drum machines with EPROM. If people think updating stuff is a PITA in the 21st century they would have run away screaming trying to deal with the stuff we had back then.

Hi Ray, Re: Turn it off, not quite. This is a feature in v2.81.0 Firmware - The Joystick can be switched from "Model" to "Selection" and you can find it in your Helix Global Settings > Preferences > Joystick Encoder. "Model" makes it work as it always has and "Selection" allows you to scroll through the signal chain. Set whichever mode you prefer. Hope this helps/makes sense

I'll be just a couple of months behind you - I hit that in early January. I reckon that when this tech stuff really started to change things, from around the early eighties, there wasn't anyone available to ask how to get the stuff to function - you just had to figure it out. Spending hours writing a computer routine in BASIC and loading it from a cassette tape, figuring out MIDI in/out/thru/merge with DIN cables, drum machines that were just spurts of white noise and no synchronisation. We became the technicians by default, and I spend most of my time trouble shooting stuff for people who should know better. KIds nowadays don't know they're born! Ooops, I just started to sound like my late father. ;-)

Hi DD, This one is double post from someone who doesn’t read the install/release notes or tell you what computer and OS and expects help without criticism. Sadly, my patience is wearing rather thin when it comes to blatant ignorance! In the other thread the poster commented “dont let anybody make u afriad”. I guess they must have been afraid of the truth.

Well, the entire internet has been alive with this since the release of v2.8 in July, so you obviously never bothered to check before posting here. Also you don’t appear to have bothered looking through the large amounts of posts on here. Also you expect to get help without stating what computer and operating system you are using. Actually I must be psychic because I’m going to guess that you are using a PC with Windows. The new firmware and subsequent v2.81.0 release came with lots of very detailed installation instructions/release notes. It seems that almost every problem with the update was a result of certain users failing to read those instructions. Luckily for you, and everyone else who ignored the notes, this is not fatal and it can be fixed and if you still can’t get it to work after reading these replies you can always roll back to v2.7 So when you named this thread “Can’t update 2.81” my suggestion is, yes you can - you just need to read the instructions. Good luck.

I don’t think that will ever catch on - shame. ;-)

Hi, Yes, I think it will be O.K. now. I had that problem back on August 9th, a reinstall and full reset seems to have fixed the issue and since then it is used every day and works perfectly. If it is a hardware problem you can simply have the unit replaced under warranty, but the dealer must be happy with the reset fix. Try it and see how it goes.

Hi, Another thread - Another TLDR incident. Another person seeking help without stating important things like what computer and operating system are being used. It’s only because you mention throwing the Helix through the window that we know what hardware you are having the problem with. Most helpful - welcome to the Helix psychic help line. The update routine is Backup your existing presets Turn off or disconnect your Helix. Download and install HX Edit v2.81 - YOU MUST DO THIS BEFORE UPDATING YOUR FIRMWARE! This also installs the latest drivers and Line 6 Updater. Connect your Helix via USB (no hub) and turn the power on. Run the Line 6 Updater and install the correct firmware. Helix begins updating. As wholly expected, because we warned you... because you always read the instructions... halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. Breathe deep, everything is fine. You're almost there. Click O.K. When finished, Helix restarts automatically and begins rebuilding your presets. Let it finish. If all this fails then you can always revert to a previous firmware which is known to work - or throw your Helix out of a window, which possibly may kill anyone passing by and not really cause much damage to the black box. It’s built like a tank. Looks to me like a case of not bothering to read the release notes/installation instructions, which are posted here and been available for anyone to read since mid June! Hope this helps/makes sense

Well, yes, you could wait around forever, or just do it because if you really have issues you can revert to a previous version. One thing to consider is, that as a Helix LT user, you got an extra Firmware upgrade to v2.81.1 just for LT units. Go for it.

Hi, Well, these are named “Legacy” models because they are the same as the effects that shipped in the old “M” series FX boxes and the ones used in the POD500X. If you find the model names a little esoteric, you can check what they are based on, along with a description of the ones specifically created by Line 6, in the Manuals for either the POD or M series stuff. Here ya go: https://uk.line6.com/data/6/0a060b316ac34f0593f9471cf/application/pdf/M13/M9/M5 Model Gallery - English ( Rev D ).pdf Have fun Note: You will realise that a lot of these models have better high quality HX versions already in the Helix, but not all were updated - therefore you have Legacy versions.

Hi again, I think really that you need a few “driving lessons” with this stuff, therefore I would suggest you take some time, make some coffee and settle down to watch this guy’s videos about using HX Effects. He has quite a few covering what you need to know. Please check them out!

Hi Scott, You really do have something odd going on there and at this precise moment I don’t know what to suggest. Anyhow - Reset options - here ya go. Note Footswitches 5&6 Global Reset or Safe Boot 6&12 may be the way to go. Reset Options  Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination  Please note: Buttons are numbered from top left to bottom right.

Hi again, Oh, yeah, sorry about that. I forgot to say that you have to sign up for Ideascale, but the only way to get noticed is posting on the "wishlist". As for patching your favorite flavour of tuner into the Helix, it's not exactly "more hardware" in the sense of a huge amount of extra stuff to transport around. However, as the man with the Helium filled cloven hoofed critter said - "Whatever floats yer goat!" Have fun.

Hi, First up, the best thing to do would be to follow the suggestion posted above by “phil_m”. That option was devised by Line 6 to allow users to work with their own favourite tuner hooked up externally. Second, we all live in hope, but the chances of any member of Line 6 staff spotting your request are less than zero. This is a forum of users, so if you really want to request modification to the tuner, you really need to post on the Line 6 Ideascale site. At least there it will have a chance of being noted - although when I looked there was almost 100 posts regarding the tuner. Anyhow, follow this link and good luck - you’ll need it. https://line6.ideascale.com/a/ideas/search?templateId=0&query=Helix+tuner Hope this helps/makes sense.

Hi, When you put in a request for help, it’s a great help for others to know what computer and operating system you are using. Furthermore you don’t give us a clue as to what firmware revision you are attempting to update from, even though you are trying to install v2.81.0? I’m going to guess that you are using a PC running Windows - if that’s the case then I suggest that you check this thread for a possible solution. You are not alone and the answer is out there (as someone said). Anyhow this took me less than a minute to find and it has had almost 9,000 views and over 120 replies. There are several other threads on here with the same, or similar stories, so if this doesn’t help - keep looking. Clue: Hold down FS6&12 while restarting the Helix. Make sure HX Edit is closed. Open the Updater and run the installation again. This should replace the drivers that got screwed during the Core swap over. READ THIS!

Hi, again, Although this is not a forum for Amp Farm problems, I decided to dig a little deeper. The reason that iLok is not listed as downloadable is because it is not included in the deal. Please see the last bullet point on the list below which is copied from the Amp Farm “Requirements” page Minimum Hardware Requirements Upgrades require ownership of a full Amp Farm 3.x TDM license Note: The 4.0 license replaces your 3.x TDM license Dual-Core 2.0GHz processor or faster 4GB of RAM 100MB of free disk space Internet connection required for license authorization 2nd generation or better iLok USB Smart Key (for authorization; not included) Note: iLok licenses are not refundable

Hi, I am going to guess that you need the number in Europe - I typed “Line 6 Europe” into Google and found this: Europe YAMAHA Music Europe GmbH Siemensstrasse 22-34 25462 Rellingen Germany Telephone: +49 (0) 4101 303 0 Fax: +49 (0) 4101 303 333 Technical Support: +49 (0) 4101 303 166, Mon-Thurs 9am – 5pm CET and Fri 9am – 4pm CET Hope it helps.

PRESETS - Owners manual - page 14. If you have a computer you can connect your HXFX box with a USB cable and use the free HX Edit application to remotely edit and manage your setlists. See Page 4 - Updating your HX Effects Device Firmware. (note your firmware and HX Edit version number must match to work properly) Now you know something. https://line6.com/data/6/0a020a3d3f4a5a6a1897ecdf6/application/pdf/HX Effects 2.50 Owners Manual - English .pdf Here's some more stuff.

Hi, Always worth trying in the event of “strange behaviour”, If you haven’t already done it, reset your hardware and let it rebuild the presets. Try FS 9&10, that may clear the glitch. Then reload you patches and setlists from your back up. Nothing to lose - hope this helps.

Not a problem on a Mac - if you use iTunes for playing your backing tracks, it has a graphic equaliser built in, should you wish to use it. Although, you must be in a pretty bad listening environment if you feel it necessary to heavily EQ pre-recorded (bought) material. The studio and mastering engineer will have worked their magic on the audio before you get to mess with it.