datacommando

Not possible! The Mac download is a .dmg file – a disk image The Window download is .exe file – an executable file It couldn't happen, but you may be suffering delusions? ;-)

Hi, I find this rather odd. Why would you need to change you user name and password to run Native. Your user name and password must be functional, because you have managed to post here. You are using a Mac High Sierra and GarageBand which should be fine, but you say that you cannot get beyond signing into the plugin. From that info it's difficult to visualise at what exact point the plugin fails. I assume that you get to the point where it says "Connecting to Server" and asks "Please sign-in to your Line 6 Account", which then never gets to the "Authorise this Computer" or Select Demo Option? Please advise - more info required to assist any further

Hi, Not really, other than a small glitch with the Joystick and because of a recent repair it made me regress to v.2.71 just to confirm it wasn’t a hardware thing. Reloaded 2.8 - glitch gone and the whole thing of going back and forth took less than an hour, if that. File under - mostly harmless!

That's true - and a perfectly good comment, that cannot be faulted, and similar to the one which I think I pointed out by stating: "Although there does appear to be some people having problems with drivers on some Windows PCs" When you read this some of the stuff on the forums, there did appear to be a lot of wailing and gnashing of teeth from people claiming that "Line 6 had bricked their Helix". That's a totally ludicrous comment to make about the people who designed this box of tricks. Why would they do that, it wasn't a deliberate act of sabotage. I would imaging that a lot of this noise stemmed from the same crowd who were baying for Line 6 to release the beast all the way back to January. Maybe they should be more careful what they wish for, take more care over the installation and preferably RTFI. Oh, yeah the firmware with the goodies is free!

If anyone is having problems with the installation on a Window machine I would recommend they take a few minutes to watch this video which may help. Send them to watch this. I should have put this link in here a long time ago but I would have thought that others would have found it before now - Anyhow it saves me from doing a lot of typing.

Hi, Well every time that you have ever updated your Helix firmware you may have noticed that when it restarts, after completing the installation, it goes through a process of “Rebuilding Presets”. This is normal because your Helix is a essentially a computer and the operating system has changed, therefore the the presets are modified to take advantage of the changes and speedup internal processes. As we all know , occasionally things can get a little screwed up and if one of those instances happens to glitch and become problematic, then the footswitch combination is a hardware option to facilitate the update function. Think of it as a built in “Fail Safe”. So sometimes it may be worth running that “factory reset” if you encounter odd things happening especially after loading up older presets created with earlier versions of the firmware. Hope that makes sense.

Hi, Good to know that your transition to the new Core went without problems. Although there does appear to be some people having problems with drivers on some Windows PCs, most of it seems to be down to brute force and ignorance. As I pointed out in another discussion, what benefit is there in Line 6 releasing flakey software? O.K. They cannot possibly try out the software on every possible variation of operating configuration. Why do some people never admit the the main installation issues lie between the chair and the computer.

Hi Martin, It may be worth doing a proper hardware Global Reset to see if it blows the bugs our of the Rebuilding Presets thing. Also it is worth noting that when you update to v2.80 it is a completely new operating system in your Helix and every time you load up presets that were created with older firmware then your hardware will rebuilt their format to work with the new Core. Once it has assimilated the older presets the rebuilds will be less and quicker. If you want to regress to v2.71 or 2.70 it is simple enough - hook up your Helix via USB and launch the Line 6 Updater that your used for 2.80 and when it detects your Helix you have the option to select the older firmware - then just let it do it’s stuff. Bear in mind you will need the older HX Edit 2.71 or 2.70 to reload your custom presets. Here’s a list of Reset Options If you need them. Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Hope this helps/makes sense

Hi, Possibly not that, because when it installs it replaces the previous version. Most of this stems from plain ignorance. Most of these people who scream and shout that “Line 6 has bricked my Helix”, simply either didn’t read or wilfully ignored the installation notes, which quite plainly stated in very large letters: STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) Clear enough for me to take note of, but many simply did not follow it. The other main fault was because people, once again, failed to take note of this: "halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. DO NOT FREAK OUT, TAKE A PHOTO, AND THEN POST IT ONLINE BECAUSE EVERYONE WILL MAKE FUN OF YOU FOR NOT READING THESE INSTRUCTIONS." There were genuine issues with some Windows computers having problems with the drivers, which apparently got screwed up as Helix had one brain removed and a new one inserted. Amazingly the people who scream that Line 6 killed their hardware fail again but not apologising for their own stupidity. What makes even more ridiculous is the fact they are installing software - if it doesn’t work you can always overwrite it, it doesn’t burn out your circuit board. Line 6 have nothing to gain by damaging their own product and it is ludicrous to even think that. I have stated this before but I will say it again - Nothing is foolproof to a sufficiently talented fool!

There is a specific thread for HX Native - you should try posting there.

When you post asking for assistance with Native it's always best practice to specify what Computer and OS and the DAW you are using! It's big help for us and you.

Hi, There is also this option that is noted in the Owner’s Manual: TIP: If you have a favorite pedal or rack tuner and wish to use it instead of the Helix tuner, connect Send 1, 2, 3, or 4 to your tuner's input and turn Knob 2 (Tuner Out) to select that Send. This way, every time you hold the TAP footswitch, Helix will automatically route the signal to your favorite tuner. There is no mention of if this also mutes to other outputs while tuning and I don’t have the hardware available to check this. It may well function as mentioned in the post above by HonestOpinion and still cut the output from your Mic.

When you are on the Tuner page the second knob from the left is "Output" If you rotate the knob you can choose from Mute, Multi, 1/4 inch, XLR, Send 1/2, Send 3/4, Digital, USB 1/2, USB 3/4 or finally USB 5/6. Multi will give you both the Mic and the sound of you tuning.

It's certainly not a great solution, but if everything works perfectly by using 1.70/2.70 versions you can continue to work with that until the issue is fixed.

I’m with “Spikey” on this one - let’s start narrowing it down. ”spenserj87” and “naturian” both are using Windows 10 desktop machines with issues - yet both parties can run the same software on laptop machines without any problems. Any clues there? Mmm...?

Hi TJ, This is a common complaint - “Help! I hope I don’t just have an expensive doorstop,” Well it’s simply what happens when you fail to follow the very detailed installation instructions. STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) I would guess that because this is in large print, and even some of it in red, it must be important. Glad you figured out what you did wrong, or did you find the solution in one of the many, many other threads were people said that the update had bricked their Helix? Pilot error!

Hi, Here we go again - this is starting to look a lot like Groundhog Day! What computer and what OS? - Windows? Pasted from another thread - once more! The information regarding updating to the latest firmware is very well documented here: If you failed to read the installation instructions where it states that you should make a back up with your existing version of HX Edit. Then it continues with: STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) If you did not do this, then there is no one else to blame but yourself! You now find that you need help to fix this situation, but you again FAIL to tell us what Computer and OS you are trying to perform the update with. THS IS IMPORTANT AND REQUIRED INFORMATION IF YOU ARE TO FIX THIS PROBLEM! I will guess from the mention of the "Boot Failure" lasting so very long is because you also didn't bother to read this: "halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. DO NOT FREAK OUT, TAKE A PHOTO, AND THEN POST IT ONLINE BECAUSE EVERYONE WILL MAKE FUN OF YOU FOR NOT READING THESE INSTRUCTIONS." I will also guess because of this "Boot Failure" message, that you are using a Windows PC. Therefore, to save having to type all this info again I have cut and paste this from one of the other hundreds of appeals for help that are already on here for anyone to find. You seem to be a little late to this “event” and one of the clues seems to be the drivers on Windows PCs seem to have been a large part of the issue. Some threads which may contain helpful work arounds for the driver thing. https://line6.com/support/topic/48446-28-update-stuck-in-boot-failure-entered-update-mode/ https://line6.com/support/topic/48526-helix-lt-28-update-frozen/ https://line6.com/support/topic/48466-helix-lt-failed-while-updating-28/ I’m not a Windows mechanic so this is the best I can offer, although this place has been alive with this stuff. Hope this helps Good Luck!

Ho Lee crap fella, I nearly failed to read this! Damn though you are right, Spikey. Not only do these folk not bother to read any info needed to perform a painless update (including DI’s fun bits), they then constantly post new threads stating “Line 6 firmware turned my expensive gizmo into a paperweight”. These jokers don’t even take a moment to check the forum for posts that might already cover the same issues. Nope, straight in with a “help me, I’m so important” and a “why didn’t Line 6 bother to check that their software will work with my individual computer system and set up” I have become worn out typing the same response to these bozos over and over again. Then you have to wonder if they will ever read your help comment. As for the multi-lingual thing, I resorted to a online translation service that seem to prove positive in at least 3 or 4 languages. Maybe English is not the new lingua-franca (ha,ha,ha). I love your your idea of having some sort of “idiot button” (my term, not yours, in case the politically correct team are in), but sadly I would be doomed to failure - mainly because we are outnumbered by numpties. Keep the faith bro. EDIT: You couldn’t do it legally, but it would be nice if you could get the Helix to deliver a mild electric shock to anyone who disregarded the install instructions - trouble is the place would light up with posts saying after the update Helix was zapping users.

Hi, Try again later, it’s the weekend and there might be essential maintenance being carried out on the servers. Simple enough, wait a while and try again when there maybe less net traffic.

Hi, I could spend the rest of my life typing out replies to people who fail to comply with the very detailed update instructions, so here you go, check my reply to this thread: Good luck - I’m going for some food and beer, because I deserve it!

Maybe he came in here while waiting for Dave?

There is a lot of this about, but see if this guy's configuration is anything like yours. https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/

Hi, That's a rather negative attitude to take. Obviously, at some stage it will be fixed, but I don't think that Line 6 would have been able to test Native on every available configuration of Windows machines out in the big wide world. May be you are looking at this from the wrong end of the telescope - it could be the problem lies with your computer. You have told us in you first post that Native works perfectly well on your Lenovo E460 with Windows 10. That would indicate the problem is not with Native.

Hi Vince, I agree with the information given by "silverhead" in the post above, but one thing I cannot understand is why you haven't mentioned what version of the firmware is already on your Helix and why you don't have a copy of HX Edit? Once you have made a backup of your existing presets go here and follow the instructions to the letter:

Hi, The information regarding updating to the latest firmware is very well documented here: If you failed to read the installation instructions where it states that you should make a back up with your existing version of HX Edit. Then it continues with: STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) If you did not do this, then there is no one else to blame but yourself! You now find that you need help to fix this situation, but you again FAIL to tell us what Computer and OS you are trying to perform the update with. THS IS IMPORTANT AND REQUIRED INFORMATION IF YOU ARE TO FIX THIS PROBLEM! I will guess from the mention of the "Boot Failure" lasting so very long is because you also didn't bother to read this: "halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. DO NOT FREAK OUT, TAKE A PHOTO, AND THEN POST IT ONLINE BECAUSE EVERYONE WILL MAKE FUN OF YOU FOR NOT READING THESE INSTRUCTIONS." I will also guess because of this "Boot Failure" message, that you are using a Windows PC. Therefore, to save having to type all this info again I have cut and paste this from one of the other hundreds of appeals for help that are already on here for anyone to find. You seem to be a little late to this “event” and one of the clues seems to be the drivers on Windows PCs seem to have been a large part of the issue. Some threads which may contain helpful work arounds for the driver thing. https://line6.com/support/topic/48446-28-update-stuck-in-boot-failure-entered-update-mode/ https://line6.com/support/topic/48526-helix-lt-28-update-frozen/ https://line6.com/support/topic/48466-helix-lt-failed-while-updating-28/ https://line6.com/support/topic/48425-installed-28-helix-rack-bricked-cant-roll-back-boot-mode-does-fail/ I’m not a Windows mechanic so this is the best I can offer, although this place has been alive with this stuff. Hope this helps Good Luck!