silverhead

See release notes.

Make sure you also updated the editor.

No update that I'm aware of. Still not working for me.

That’s not normal. You shouldn’t have to check and save each preset. I would open a support ticket. The rebuild on startup is normal after adding older presets to the device, which is what happened when you restored your backup. If a further rebuild occurred it would indicate that you may have a corrupt setlist or presets.

When you ran HX Edit v3.01 it should have informed you that two updates were available: HX Edit v3.10 and Helix firmware v3.10. It should then have proceeded to download and install HX Edit v3.10. Did this happen in your case? If not, run HX Edit v3.01 again and make sure that you download and install HX Edit v3.10 first. After HX Edit v3.10 is installed, run it. It should then alert you that one update is available: Helix firmware v3.10. Follow the prompts to install it. It does sometimes happen that this fails with the error message you describe. In this case running the Line 6 Updater program directly may help. Try it while your Helix is displaying the ‘boot failure...’ message.

No.

This behaviour is controlled by a setting contained in the Input block of every preset. A firmware update restores this Variax setting to its default value of Global. You need to reset it to Preset. If you restore your system backup after a firmware update this is reset as part of that process. If you did not restore your Global Settings from your backup file then you need to do this manually (but only in one preset - it's a global setting so affects all presets).

Helix does not produce midi data like the note on/off, duration, tempo/timing, and velocity data. That is the domain of midi keyboard and midi guitar controllers. Helix does not do that. It produces straight up audio and also handles midi program change and continuous controller data. This has nothing to do with editing wrong notes and timing data that a keyboard controller generates.

Go to the Downloads section of this website. In the middle (software) field select Helix Native from the drop down menu. Click on the Download button in the bottom right corner of the pane describing the v3.10 release. Run the downloaded installer file.

Note too that after doing a factory reset you will have the latest v3.10 factory presets, including any potential additions or modifications. If you want to keep them don’t overwrite them during the restoration of your backup. You can choose NOT to restore Setlists #1, 2, and 8 (Factory1, Factory2, and Templates).

I suggest you open a support ticket.

As of HX Edit v3.01 you should always begin the update process from HX Edit. It will detect that updates are available and manage the entire process for you. The only reason you should use Line 6 Updater now is if something unexpected happens and the automatic update procedure fails. This is especially important now that v3.10 has been released. If you haven’t already downloaded and installed HX Edit v3.01 start there.

Also try increasing the Bias level in the power amp section.

I presume your Helix audio outputs are connected to the Scarlett audio inputs? If that’s the only connection from Helix then, no. The digital midi data from Helix is not carried over the analog outputs. It might be possible to do that if you use Helix as the audio interface to Cubase but I’m not sure. Can you give us more info about what exactly you are trying to achieve by using Helix midi data? Perhaps there’s a better way to do it using only Cubase features. For instance, latency issues are generally addressed by adjusting buffer sizes - not by midi.

Right. Thanks for clarifying.

My uneducated guess is DSP considerations. Providing a single model with the 3 switch option would probably require so much DSP that the user would have much less flexibility in using other FX blocks in the preset.

There is a potentially helpful tool in this context (credit to forum member dbagchee): https://dbagchee.github.io/helix-preset-viewer/ Load the Helix preset into this viewer and manually recreate it on POD Go as closely as possible.

Yes, that’s a problem in Windows because it violates the ASIO protocol which requires that the same audio device is used for both input and output. I don’t know whether there is a similar issue on Mac OS.

Yes, that's normal. Pressing the Up/Down Bank switch is the first part of a new preset selection process. That offers one of 4 new preset options, which is indicated by the flashing. The process isn't complete until you select one of the flashing ones.

WOW! They still produce manuals? .... jk ;-)

When you say ‘they are there to use’ I assume you mean they appear in the model list but are greyed out and can’t be selected. That’s the indicator that there is insufficient DSP remaining in the preset to use them. To test, try selecting a New Preset and then select the Poly FX as the only block in the preset. If you are still unable to select it/them then there is a problem. Otherwise, this is normal behaviour and common to all DSP intensive FX blocks when the preset is nearing its DSP capacity. Also, make sure you have the compatible v3.x version of the HX Edit program.

.... moved ...

No, there is no Variax kit. You can buy certain replacement parts but the main circuit board(s) are not sold separately. To obtain these parts you’ll need to buy a used Variax guitar and transplant the parts into your custom guitar.

@voxman55 Thanks for the info. Good catch!

Interesting. I’m not aware that v1.21 requires an earlier installation. The official info you provided in the link doesn’t mention that. Did you have some experience with that?