datacommando

Hi, If I understand this correctly, you want the volume pedal position to remain as you have it set for a specific preset. If that is so, then you may want to check the Global Settings for EXP Pedals. Tis is where you can change how they work. You can select from Per Snapshot, Per Preset and Global. I guess you need to use Per Preset. Hope this helps/makes sense

Hi, Oops! It looks like you have entered the voodoo world of the Universal Serial Bus. There are many unknowns as to why or why not USB audio will work one day, and not the next. Many, many threads on here discuss this theme seemingly endlessly. Some say that the length of the cable can cause issues and just because your 20 foot long cable works with your printer, that does not guarantee that it will function with your Helix. Others recommend that cables that have a RF Choke block (ferrite rings/beads) are good, while others say not. Some folk will even say that the one supplied in the box with the Helix failed to connect. It's a total mystery! Re-reading your post brings something to mind, regarding the Mac OS in general. Apple has a habit of letting the computer perform unattended overnight updates to the system software usually listed as "Security Updates". Are you absolutely certain that nothing has inadvertently changed in the system which may have brought this on. I noted in the Helix Native forum a guy posted that he had eventually got Native working properly under Big Sur when an incremental update broke everything once again. Also you mentioned downloading the drivers. Helix is USB class compliant and should just appear available as a USB audio device in the Audio MIDI Setup Utility. The Mac only requires the Line 6 Core Audio driver for recording and playback at sample rates other than 48kHz. Another thing that is sometimes overlooked is, please ensure that you have the correct version of HX Edit installed - it's not uncommon for a Mac to be harking back to an older version via an "Alias" shortcut. The only other thing I can suggest for you to try is - power down your MBP and the Helix and then remove the USB cable from both pieces of hardware. In fact it maybe better if your Helix is the only thing using the USB port until you establish a link with HX Edit. Once you know it works, then you can hook up your other stuff. Restart your MacBook Pro, re-connect the USB cable to the MBP and then the Helix and power up the Helix. When it finishes booting check to see if the Helix is available in the Audio MIDI Utility. If it fails, then I would suggest that you contact Customer Support and raise a ticket. Hope this helps/makes sense.

Hi, In the bottom right hand corner of this page is a black dot containing a white circle and question mark. Click on it, then from under Common Product FAQ, click on the linked item marked "USB Connection Issues" and follow the instructions given there. Hope this helps/makes sense.

Hi, This is from the Marketplace page for that product - under the “Support” tab. For support questions regarding Marketplace purchases, software downloads, and general usage of Line 6 hardware and software products, please contact Line 6 customer service. For technical support questions about setup and usage of preset and impulse response files, please contact Rhett Shull at https://www.rhettshull.com/. Probably better to check with those contacts. Hope this helps/makes sense.

Hi, Steve Sterlacci is the “go to” guy for this stuff. Surely you must have seen this - the truth is out there! Hope this helps/makes sense.

Hi, Here ya go - an example video from forum member Peter Hamm - he has been doing this sort of thing for a long time. The HX Stomp or XL will get you there, but if you need even more IN/OUT flexibility and more FX blocks then go for the Helix LT, Floor or Rack. Hope this helps/makes sense.

Hi, No, you simply need to authorise the laptop to allow it to run HX Native. Hope this helps/makes sense.

Hi, Nobody from Line 6 is likely to spot your request here as this is a user group and very rarely visited by Line 6 staff. The place to post suggestions for any changes is Ideascale. https://line6.ideascale.com/a/index Make sure no one else has posted a similar request as that will water down the votes. When you have done that you can add your suggestion to this area to let others know:- Hope this helps/makes sense

Hi, This video covers using the Audix T50k converter with a mic and XLR cable, although in this case it is a Peavey dynamic microphone (similar to SM58). I don't know anything about Melon Audio, other than they make a foam pop filter and a really cheap condenser microphone - their website give no indication of if it requires 48v phantom power. If it does then I guess you're out of luck. Hope this helps/makes sense.

Well, this is the sort of additional info that would have been helpful to have right at the off. Especially what computer and DAW this thing is hooked up to, there may have also been issues there, but it's probably not so important now you have said: - "This sound I am experiencing happens regardless of the things plugged into or out of it." Anyhow, even though I can sympathise its your financial circumstances (believe me, we have all been there at some time or other), I think this is looking like a real repair job. Even more so, as you have now informed us the the joystick is also FUBAR! Also, I realise you think that some sort of voodoo is happening by getting the Helix to rebuild the presets on every start up. No, could be just a placebo effect and may not be helping the situation at all. Stop doing it, it's unnecessary. I feel that I must reiterate once more - doing a "big gig" with flakey equipment does nobody any favours - you, the band, your audience, nobody! If the thing craps out mid performance, then I think the band maybe looking for another guitar player, and you will be even worse off than you are now. Imagine, your gear screws up a gig, the band don't get anymore bookings and you have made yourself totally unreliable and an embarrassment. As you say: "I only started playing guitar recently cuz the offer was extended to me and I had the gear". Mmm... that could make you easily expendable if you screw up. I knew a drummer once who thought he was about to make it big when a band took him on right out of the blue. Seems they actually thought his drumming was crap, but he did have a van and a decent PA rig. Not good! Don't do it - not without a safety net, or these "way larger crowds" are very likely going to be really pi$$ed. Have your gear fixed so that it functions properly - then book the big gigs. When it starts to go wrong, don't sit on it for months thinking the thing will miraculously repair itself - get it fixed! Hope this helps/makes sense

Hi, I think he is referring to the 1/4 inch Jack outputs, as he also previously mentioned the XLR outs. Although, personally, I would prefer to know what the XLR and 1/4” jacks are attached to. For example, and being a studio rat, my Helix floor has Tannoy Reveal studio monitors on the other end so I know exactly what I’m listening to. Thus far bro “wolfpackleader6” has let us know that he has a Helix Rack, a Matrix GT800FX amp, and some “crappy brokeass 2nd hand headphones”. Other than that, getting anymore useful information is like pulling teeth, but hey he has some big gigs coming up! Why worry? ;-)

Yeah, and sometimes you need to raise a ticket with support, and have a technician check it out. Also you said: - “I've been having "fizz" troubles with my Helix for months”. That means you have spent months of blundering about in the dark thinking it will cure itself, and losing out on your warranty cover. Although, you haven’t given any indication of how old the rack is, and/or if it is still covered. Even so, it appears to be beyond a simple software fix. As for:- “I'll be using it for the next few days (big gigs coming up)”. Hmm… well that is something that I wouldn’t be willing to put to the test without some sort of back up. I suggest that you have the rack checked out and beg, borrow, rent (I don’t recommend theft) or whatever, get hold of a HX Stomp to bail you out for the “big gigs”. Frankly - I have run out of options - good luck. Hope this helps/makes sense.

Very civil of the guy to respond considering the situation - if only others would do the same, then we might have a better idea of how effective some of our suggestions are. ;-)

Ah, at least now we know what hardware unit you have, but still no wiser as to what you are using to monitor the thing with, especially the "phones" make and model. There are many discussions on here regarding headphones and impedance. Also, now we know you have updated your Rack, did you follow to the letter the advice give by "rd2rk" in the post above - the thing about "following ALL of the instructions," because if you did the you will have read the release notes for the v3.11 firmware which states: Anything else I should know? Yes. We STRONGLY recommend performing a factory reset AFTER UPDATING your Helix/HX firmware to 3.11 and THEN RESTORING YOUR BACKUP. (Backing up is part of the update process). Here's how to perform a factory reset. IMPORTANT: MAKE SURE YOU HAVE A BACKUP FIRST, AS A FACTORY RESET WILL ERASE ALL YOUR WORK! Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp HX Stomp XL: While holding footswitches C & D, turn on HX Stomp You can find the full transcript here. https://line6.com/support/page/kb/effects-controllers/helix/helix-310311-release-notes-r969/ Another rule of Helix Club - after an update always from Restore from Backup, Reset Globals, Presets, Setlist and IRs. Whenever stuff goes off kilter, and gets weird - do a factory reset. Hope this helps/makes sense.

And the verdict is... NO FIZZ! Apart from the fact that the example preset that you supplied "Cali Rectifier.hlx" had slight modifications to the stock version - (i.e. Noise Gate Threshold changed from 36.0db to 48.0db, and the Sag and Hum set to Zero (huh?) along with a very slight change to the Ripple.), there's nothing horrendous going on in the patch! It's beyond me what you are doing to make this stuff sound as bad as those 3 audio samples that you posted. Again, I wouldn't have said they sound fizzy per se, just the Jazz Rivet sounded like somebody attempting to play a bass (badly) through it. As for the other 2? Well, sorry, they're just not very good examples, but not what could be regarded as fizzy. Are you really sure you know what you are doing with this stuff, because usually it takes a hell of a lot of work to make stuff sound bad. You might want to look at this for some pointers. https://helixhelp.com/tips-and-guides As you said - "I suspect there are several things at play here". Hope this helps/makes sense.

Hi, As noted by “soundog” In the post above, use the Apple CCK to hook up to your iPad. Yes, there are lots of cheapo Chinese options out there, but the are not guaranteed to work. I know people who went for the cut price version, and had no end of trouble, in fact the iPad refused to accept they were actually connected. Hope this helps/makes sense.

Hi, Rule one of Helix Club - always work with backup copies. The release notes for all the firmware updates specify that you should make backup of the presets on your hardware. This allows for a “fail safe” in the event of something going disastrously wrong. In fact, the latest version of HX Edit allows you to extract individual presets from a backup bundle file - double “fail safe”. You don’t need to regress the firmware to restore the factory presets - you can restore those are from one of the many Factory Reset options. Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. I will not be back in the studio for another couple of hours, but then I will be able to have a look at your supplied preset file for any “fizz”. Although, having said that and you mention that it is a “stock” preset, therefore, it should sound identical to the one right out of the box. Before even starting on troubleshooting this fizz thing, it might be advisable if can explain how you have the Helix setup with your Matrix GT800FX amp, and what you are monitoring this on. Yes, you mention playing through headphones, but no brand/model - that would be a big help. Furthermore, you said you were using the headphones “exclusively”, plus you also state “8 hours straight it sounded amazing”. Hmmm… ever encountered a thing called tinnitus. I have a feeling this may be a case of “pilot error” - I wonder if “rd2rk” will pick this up before me, as I would like to see his comment. Hope this helps/makes sense.

Hi Ho! Guess he may have tried that, because you are replying to a post that is two years old!. Since then - no replies from Sweden. ;-)

Hi, I’m not in a position to check out your example presets right now, as the studio is locked until tomorrow, but I’m intrigued by this statement: - “I opted to try to restore some old Factory Presets by loading old Firmware into the Helix.” I cannot comprehend as to why you would need revert the firmware to restore old presets? Simply load them in to your hardware and let it rebuild the presets to bring them into line with the current firmware. Also bear in mind, any presets that you have created and updated to v3.11 will not work in earlier versions. Hope this helps/makes sense.

Hi, This up is starting to look as if it might be a hardware problem. Time to raise a ticket with Support and see what they think about this. As for your comment - “I know I’m working it quite hard as I use a different pedalboard for each song…” Nope, that is what the box is designed to do - swapping presets should not be an issue. Hope this helps/makes sense.

Correct, it seems there is a drop in volume when deleting the non-functioning Looper block from within HX Native. Although, I have to say that when I have HX Native set to do it's job properly (i.e. remove non functioning hardware blocks) it works perfectly. I loaded the preset into my Helix floor and when bypassing the Looper block no difference in level occurs. Drag and drop the same preset into HX Native set to strip out the extraneous bits and it functions perfectly normally. I had a dry guitar track that I re-amped through the Helix preset and back into Logic using the TBProAudio mvMeter2 plug-in. A visible discrepancy is displayed when the preset is playing through Native and you then delete the disabled Looper block. Using the same preset, with the looper stripped out by Native on import, there is no dicernable difference on the VU meter between the signal from Helix hardware and what is output from HX Native. I concede that this should not be happening, but if you use the recommended preset import method, then this is not an issue. Considering there is absolutely no reason to import any hardware features that don't work, I wouldn't lose any sleep over it. But a bug is a bug, well spotted.

Hi, See page 14 - HX Native PilotGuide v3.00 - Rev N - English. Preset Compatibility with Helix and HX Devices. If you can’t find the built in guide, download it here: https://line6.com/data/6/0a020a410ad46078912adaa0e/application/pdf/Helix Native Pilot's Guide - English .pdf Similar information is covered on Page 4, “Preset Compatibility”, in the HX Edit Pilot’s Guide v3.00 - Rev P - English. If you can’t find the built in guide, download it here: https://line6.com/data/6/0a020a4073a76078918763b52/application/pdf/HX Edit Pilot's Guide - English .pdf Hope this helps/makes sense.

Hi, You will find it here: Global settings > Displays > Tap LED (knob2). Also see Page 48 - HX Effects 3.0 Owner’s Manual - Rev B - English https://line6.com/data/6/0a020a40c86b5fb6a4d12575c/application/pdf/HX Effects 3.0 Owner's Manual - Rev B - English .pdf When you are a new user, it’s generally advisable to read the manual, and familiarise yourself with the basic operations of the device. Hope this helps/makes sense.

Cool, the more folks looking into this the better. Thing is it’s now rapidly approaching 1.30am in my sector of the planet - therefore I can’t look at this till tomorrow. L8R.

Oops! My apologies. Didn’t realise that this issue was directly addressed to you, I just picked it up and ran with it. I hope you don’t mind too much, as we both appear to be in agreement about how to proceed with this. ;-)