Helix Bug Reports

[eriksan007]

Ok, I figured out a way to bug report for Helix Native, just select "No Product" in the Ticket creation section. Then there will be a Helix Native option.

[jim_bassett]

Hardware: HX One

Firmware: 3.71

Bug: Right arrow button does not work as expected (like HX Stomp) in effect menu. I just find the arrow buttons easier to press (than the effect button) and am used to this workflow from the stomp.

 

Steps to reproduce:

Press the effect button to see the current effect selected in it's category

Press the left arrow button (to get to the top level effect category menu), then scroll to a different category with the effect knob

Push the right arrow button

 

Expected behaviour: It would take you to the list of effects in the selected category (like HX stomp does)

Actual behaviour: It takes you back to the list of effects in the previous category

 

Workaround: use the effect button to select instead

 

[adalben]

Hardware: Helix Floor

Firmware: 3.71

Bug: No patch/Snapshot change.

My Helix is configured for snapshot change, and I use button 1 and 6 for up/down patch change
 

Steps to reproduce:

Press 1 or 6 button very fast, in order to change patch: after some patch change the system locks up, and do not respond to patch/snapshot change.
Swith to tuner works, but after exiting from tuner, patch/snapshot change are still locked.

 

Workaround: no acceptable workaround: I have to turn off/on the Helix

If needed I can provide my Helix backup and/or a video of the problem

 

[rd2rk]

On 2/15/2024 at 3:02 PM, adalben said:

Steps to reproduce:

Press 1 or 6 button very fast, in order to change patch: after some patch change the system locks up, and do not respond to patch/snapshot change.
Swith to tuner works, but after exiting from tuner, patch/snapshot change are still locked.

 

Not a bug. It takes time (measured in ms, but still) to UNLOAD the current Preset and LOAD the next one. If you switch faster than the processor can handle that process you can crash the system.

I'm sure they're aware of this, as it's been noted before, it just might be an issue that the system can't tell it's in an in-between state and at the same time keep track of multiple transitory LOAD requests. That would be my guess.

 

You can always open a support ticket and ask about it.

[angelogs]

Hardware: Helix Stomp

Firmware: 3.71

Bug for Helix Stomp Amp+Cab
 

When you select Brit 2204 and change the cab it does not change it and if I change the cab and save it when reloading the preset it does not change it either, it shows the default one.

[jiml6]

On 2/21/2024 at 2:25 PM, angelogs said:

Hardware: Helix Stomp

Firmware: 3.71

Bug for Helix Stomp Amp+Cab
 

When you select Brit 2204 and change the cab it does not change it and if I change the cab and save it when reloading the preset it does not change it either, it shows the default one.

 

Can you upload a video? I'm not able to reproduce this.

[rd2rk]

On 2/21/2024 at 3:25 PM, angelogs said:

Hardware: Helix Stomp

Firmware: 3.71

Bug for Helix Stomp Amp+Cab
 

When you select Brit 2204 and change the cab it does not change it and if I change the cab and save it when reloading the preset it does not change it either, it shows the default one.

 

You should verify things in a regular thread before posting as a bug.

This is NOT a bug. It works fine on both my Floor and my HXS.

I suggest that you perform a factory reset.

[roadtosalvation]

Hey all, I didn't see any post that covers a potential bug I've found yet so posting here. I am using Helix Native 3.71 on Windows 11. My PC is decently high-end, 32gb RAM, 7900x CPU, etc. I've confirmed this occurs in both Cubase Pro 13 and FL Studio 21.2.2. UMC404HD interface.Fresh installs of everything.
 

I've made a thread on Reddit showing users with different hardware set-ups (Mac) and different DAWs having the same issue however:  
 

 

Helix Native works fine once added to a channel initially, and even after switching through a few different presets, but eventually after switching through many presets (30+) it stops outputting any audio. The plugin still does show the input levels are present (see pics), but even if you disable all the effects or switch presets, once it enters this broken state it will no longer output any audio. If you restart the DAW or delete the plugin from the channel and re-add it then it works fine with any preset again. In FL Studio, it actually makes a quick buzzing sound at the moment it breaks. When this occurs, other instances of Native on other channels don't cease functioning.

I've also gotten this just randomly too- without switching through a bunch of presets. ie: Just changing 1 preset after loading a project can cause this to occur.

This feels like it might be a memory leak within the plugin; resources are being allocated when switching between presets but never released, so eventually it presents an OOM exception in Native. It seems to happen faster when switching between more intensive presets (ie: DEVIN TOWNSEND). However, I don't see any increase in memory usage in the Task Manager when this happens.

Does anyone know why this is occurring and how to resolve it? Would any other information could help debug this? I went to the bug report page but Helix Native did not appear as a valid product that I could register, and thus I could not report a bug against it.

Greatly appreciate any insight, thanks.

[datacommando]

On 4/17/2024 at 11:32 PM, roadtosalvation said:

I went to the bug report page but Helix Native did not appear as a valid product that I could register, and thus I could not report a bug against it.

Hi,

 

Open a ticket with Customer Support: - 

 

https://line6.com/support/tickets/add.html

 

Type “Native” into the Search function box and hit return.

 

When it pops up a window saying that nothing matched your query, you will also see a button that allows you to open a ticket.

 

On the next page - click the “No Product Applies” option and fill in your report in the space provided.
 

Hope this helps/makes sense.

 

[lou-kash]

For the record, my following support ticket has now been logged as a bug:

 

Quote

HX Stomp, firmware 3.71: When I save an Amp+Cab block as User Defaults, it is no longer possible to switch cabs. Regardless which cab I select from the list via HX Edit, the sound remains the same. As far as I recall, it used to work as expected in earlier firmware versions. My current workaround was to revert the Amp+Cab block to Factory Defaults, then it was possible to apply a different cab.

[…]

after full reset it's the same

[…]
reinstalled firmware 3.71, reset everything to factory settings, created a new preset with just Amp+Cab Ampeg B15, made my settings on both amp and cab, saved as User Defaults and… I can't change the cab. It's stuck at 1×15 Ampeg B15. As soon as I reset this block to Factory Defaults via the Action button, I can switch cabs again. Same with other random Amp+Cab models.
[…]

tested it all the way back to firmware 3.15 which still only had the "legacy" cabs in the A+C blocks. This is the last version where I can save an A+C block User Defaults, and then change the cab subsequently upon recalling the block.

[…]

it's a regression from v3.15 where it was possible. In v3.71 it's not even possible in the "Guit/Bass+Legacy" mode.

Quote

[…] We have logged it as a bug. Thanks for reporting it.

 

[user-3899594]

I found a bug with Helix firmware 2.82 on Windows 10. When saving presets, it reverts to Factory 1 list. Submitted a support ticket as suggested. Hope it gets fixed soon.

[datacommando]

On 5/29/2024 at 12:11 PM, isabellastoop said:

I found a bug with Helix firmware 2.82 on Windows 10. When saving presets, it reverts to Factory 1 list. Submitted a support ticket as suggested. Hope it gets fixed soon.

A bug in 2.82 - hmm… right.
 

I guess you must have a valid reason to be running a version of the Firmware from 2019, but each to their own. Although, if you simply update to the latest and greatest v3.71.0 you should find everything works just fine. Plus you will have lots more toys to play with.

 

Hope this helps/makes sense.

EDIT:

You will also need to update your Firmware to take advantage of those “200 useful presets” you enthusiastically commented on that are bundled free with the Craig Anderton Big Book of Helix Tricks and Tips!

[Schmalle]

If I use the Poly Pitch and Controller Assign a footswitch to toggle between two Intervals e.g. 0 and 12 semitones:

the first interval is ramped to in ShiftTime but the second interval takes an aeon to get to. This should take the same time to get back.

(This has nothing to do with ReturnTime which is for transitioning to bypass.)

[daedalus359]

Hardware: Helix Floor

Firmware: 3.71.0

Bug: Can't connect to any computer via USB.

Steps to reproduce:

Install HX Edit on any computer (e.g. my Windows 10 pc)

Turn on Helix

Plug in to any USB port

Result: device manager reports "device descriptor request failed". Helix does not show up in HX Edit or any other Line 6 software, and the drivers I have installed are not applied to the device.

This problem started shortly after I received the Helix in November 2023. I was able to connect to USB intermittently at first, but never for very long.

Steps taken to fix (sorry for some vague descriptions, it has been a few months since I did some of these):

•     Tried three different Windows PCs, a Mac, different USB ports, different USB cables including a 3 ft. shielded one.
•     Reinstalled drivers and various Line 6 software.
•     Performed a variety of different resets on the Helix hardware itself.
•     Disabled a Windows virtualization feature that apparently causes problems sometimes.
•     Various generic fixes online for the USB error message I got in Device Manager. For example, changing USB power settings, etc.
•     Sent the Helix in for repairs at an authorized service center in northern KY. The tech there replicated the problem at first, but then got it working on his end after replacing the small USB B socket on the Helix. After that, he upgraded the firmware to its current version, which I assume means the USB was working at some stage. I'm pretty sure he tested the fix with my USB cable.

Since getting the Helix back, I am having the same error as before. Again, I tried reinstalling with the current version of HX Edit, and I tried on a friend's PC as well. No luck, same error as before.

At this point, it sounds like Line 6 support suggests mailing over to them in CA for another go at a repair. I live on the other end of the country, so it will probably cost me several hundred dollars on top of everything else. If anyone has another suggestion that could prevent me from throwing more money away to get this thing working, I would appreciate it.

[acial38]

HI! i have a BUg with MIDI in HX Stomp.

 

i try to send midi from Boss Rc 300 to HX Stomp.

 

The HX Stomp recive midi clock Until i press or stop tracks on Rc300.

 

Then the HX Stomp play or gets any random tempo...

 

I need stop th tracks on Rc 300 and still have the TAP of the RC 300.

 

 

ANY HELP???

 THanks!!!!

[jam-mill]

Was cycling through the various factory presets in 3.7X on the Line 6 Helix Floor and selected 05A Placter Clean. Engaged the wah (weeper) block. Rocking the expression pedal back and forth had no effect on the sound. HX Edit revealed that the 'Position' parameter was indeed changing from 0% to 100% according to the position of the pedal.

 

Any ideas what might be wrong here?

 

Thank-You,

-jack

 

P.S. Further research using HX Edit  indicates that this preset has a bug wherein the EXP Pedal Toe switch was not also assigned to the wah (weeper) block.

 

Edited June 15 by jam-mill
Update with solution to problem.

[perapera]

On 5/3/2023 at 2:38 PM, gregedwards69 said:

It was before 3.6, TBH, I think it's a "feature" that has been there a long time. but I have only just gotten around to properly resolving. I am running 3.6 and I've performed a factory reset this time and every time I've updated firmware as directed in the installation instructions.

 

FWIW, I'm a bassist, so I use split paths a lot.

 

Yes I read the link posted above. I understand the principles, but as I mentioned above, I'm seeing a different result to what's expected. 

 

Pan law would dictate a 3db increase for Y and A/B splits with the balance centered, whereas I'm seeing a 3db decrease.

This also dictates a 3db decrease for crossover split whereas I'm seeing a 6db decrease

 

Hi, I know your post has more than one year, but it remained unsolved, so since I had a bit of time I quickly re-tested everything (I'm on fw 3.71) and it's still as I wrote it 5 years ago in this post:

 

 

see attached screenshots (the sine wave at the input is -19dB and the VU meter is calibrated to -19dB)

 

could it be that you were doing the tests not at the default settings for the split/merge blocks?

Split A/B "Route To" default is even=center
Split Y "Balance A/B" defaults are both center
the merge block mixer is at unity with centered pans

 

or could it be that in fw 3.6 those defaults were in some way different, maybe? strange but possible bug

 

anyway please read my full post, especially the paragraph titled:
"I'd like to warn you of potential problems I found with the parameters inside the split blocks"

 

I hope to be helpful

bye
Lorenzo

[mousepunk]

I have problems saving the new favorites if the same block but with some other settings is already there in Favorites. When I choose the option "Save as a new favorite" the HX Edit is just quit working. 

The list of Favorites is far from 128, maybe like 20 blocks. Anybody experienced anything similar? Should I re-install the HX Edit? Macbook Pro M1 Pro, Mac Os Ventura 13.6.6, HX Edit 3.70, HX Stomp 3.71.

Another TGP user confirmed he has the same issue and even made a video:

http://bobmartin1111.com/BobMusic/HXEditBug.mov

Support ticket created too.

[HonestOpinion]

@daedalus359

 

Here is what MS Copilot kicks back. It appears you already tried most or all of this. Maybe there is something in here that you haven't though. Btw, looks like you tested with multiple USB cables already, but I would still try yet another one. 

 

Copilot response:

"It sounds like you’re encountering the “device descriptor request failed” error with your Line 6 Helix. This issue can be frustrating, but there are several steps you can try to resolve it:

1. Plug into a Different USB Port: Sometimes, simply using a different USB port can resolve the issue. Avoid using USB hubs and try connecting directly to the back of your PC.

2. Update Drivers: Ensure that you have the latest drivers for your Helix and your PC’s USB controllers. You can update drivers through the Device Manager.

3. Reinstall HX Edit: If you’re already using the latest version of HX Edit, try reinstalling it. This will also reinstall the necessary drivers for your Helix¹.

4. Disable USB Selective Suspend: This setting can sometimes cause issues with USB devices. You can disable it through the Power Options in Windows.

5. Use the Hardware and Devices Troubleshooter: Windows has a built-in troubleshooter that can automatically fix various hardware issues. You can run it by typing msdt.exe -id DeviceDiagnostic in the Run dialog (Windows Key + R)².

6. Check for Windows Updates: Make sure your operating system is up to date, as updates can include fixes for USB-related issues.

7. Uninstall and Reinstall USB Controllers: Through the Device Manager, you can uninstall the USB controllers and then restart your PC. Windows will automatically reinstall the drivers³.

 

any other suggestions?

 

 

Certainly! Here are a few additional suggestions you can try to resolve the “device descriptor request failed” error with your Line 6 Helix:

1. Try a Different USB Cable: Sometimes the issue can be as simple as a faulty USB cable. Use a different, preferably shorter, USB cable to see if that resolves the problem¹.

2. Check for Hidden Devices: In Device Manager, click on “View” and select “Show hidden devices.” Look for any greyed-out USB devices and uninstall them. This can help clear any conflicts².

3. Disable Fast Startup: Fast Startup can sometimes cause issues with USB devices. You can disable it by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable > Uncheck "Turn on fast startup"³.

4. Update BIOS/UEFI Firmware: An outdated BIOS/UEFI firmware can sometimes cause USB issues. Check your motherboard manufacturer’s website for any available updates².

5. Use a Powered USB Hub: If your Helix is not getting enough power from your PC’s USB port, using a powered USB hub can help provide the necessary power¹.

6. Check for Interference: Other electronic devices can sometimes interfere with USB connections. Try moving your Helix and PC away from other electronic devices to see if that helps¹."

[theElevators]

Just discovered a bug that I'm pretty sure existed for a while. 

 

Basically there's an incompatibility between the Helix Floor and Helix LT.  Rather than gracefully letting the user know that the feature is not supported, the Helix LT crashes and sometimes fails to boot if you happen to be on the problematic preset.

 

 

On a Helix Floor, enable 10-button stomp mode, use the Command Center to assign what the left-most buttons do.  So in my case, I assigned those buttons to select next/previous presets.  I created a backup.  Then went on Helix LT and restored from the backup.  On Helix LT every time I go into the stomp mode Helix LT freezes and becomes unresponsive.  If you were on the problematic preset before powering down the Helix LT and you are currently in the stomp mode, then Helix fails to boot with the black screen. 

 

Solution: on Helix Floor, remove assignment for the left-most buttons in Command Center for all applicable presets, create a backup.  Helix LT will not have any issues restoring from the backup and using those presets. 

 

---

PS: Up until now I didn't use Command Center except replicating what my snapshot view looks like MINUS the up/down buttons.  That way I can press the mode button and disable up/down buttons.  That's the only use case for me personally. 

[boynigel]

My LT, which is completely up to date as of this writing, locks up if i toggle presets too fast.  usually happens after the 5th press or so of the footswitch.  appears to be directly related to the foot switches because i can scroll fast via the rotary dial and it won't lock up.  

 

this has been a constant through at least the last 2-3 updates.

[theElevators]

On 9/26/2024 at 10:18 AM, boynigel said:

My LT, which is completely up to date as of this writing, locks up if i toggle presets too fast.  usually happens after the 5th press or so of the footswitch.  appears to be directly related to the foot switches because i can scroll fast via the rotary dial and it won't lock up.  

 

this has been a constant through at least the last 2-3 updates.

My LT locks up sometimes when it's connected to the computer and HX Edit is running.  LT locks up at the same time as HX Edit crashes.  When it happens, the only thing to do to un-lock it is to reopen HX Edit. 

[boynigel]

On 9/27/2024 at 10:24 AM, theElevators said:

My LT locks up sometimes when it's connected to the computer and HX Edit is running.  LT locks up at the same time as HX Edit crashes.  When it happens, the only thing to do to un-lock it is to reopen HX Edit. 

hmmm...i'll see if i can recreate the lockup with the LT not connected to the computer, but if i recall correctly, i think it did lock up once at a practice when it wasn't connected to a computer.  i could be wrong.

 

that said, i've never had HX Edit crash on me, so maybe we've two different issues?  Were your lock-ups triggered by scrolling presets, too quickly, via foot switches like me?

[theElevators]

On 9/27/2024 at 11:23 AM, boynigel said:

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               HX Edit [30385]
Path:                  /Applications/Line6/HX Edit.app/Contents/MacOS/HX Edit
Identifier:            com.line6.hxedit
Version:               3.70 (3.7.0)
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               1900169345

Date/Time:             2024-09-28 12:04:10.2731 -0400
OS Version:            macOS 14.6.1 (23G93)
Report Version:        12
Anonymous UUID:        15E0BFF8-B85D-4011-121F-A8C4FCCB613E

Sleep/Wake UUID:       2B885E9A-AD3A-4BD0-A816-D6E52D015506

Time Awake Since Boot: 360000 seconds
Time Since Wake:       23766 seconds

System Integrity Protection: enabled

Notes:
PC register does not match crashing frame (0x0 vs 0x104FA67EF)

Crashed Thread:        14

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x500007fe19274df8 -> 0x000007fe19274df8 (possible pointer authentication failure)
Exception Codes:       0x0000000000000001, 0x500007fe19274df8

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [30385]

VM Region Info: 0x7fe19274df8 is not in any region.  Bytes after previous region: 8306888756729  Bytes before following region: 131818590876168
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      commpage (reserved)        1000000000-7000000000   [384.0G] ---/--- SM=NUL  reserved VM address space (unallocated)
--->  GAP OF 0x7f7181700000 BYTES
      MALLOC_TINY              7fe181700000-7fe181800000 [ 1024K] rw-/rwx SM=PRV  

Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x104FA67EF)

Thread 0::  Dispatch queue: com.apple.main-thread
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5808e mach_msg2_trap + 10
2   libsystem_kernel.dylib                0x7ff800a66878 mach_msg2_internal + 84
3   libsystem_kernel.dylib                0x7ff800a5f178 mach_msg_overwrite + 653
4   libsystem_kernel.dylib                0x7ff800a5837d mach_msg + 19
5   CoreFoundation                        0x7ff800b75909 __CFRunLoopServiceMachPort + 143
6   CoreFoundation                        0x7ff800b7437c __CFRunLoopRun + 1371
7   CoreFoundation                        0x7ff800b73859 CFRunLoopRunSpecific + 557
8   HIToolbox                             0x7ff80ba6ca09 RunCurrentEventLoopInMode + 292
9   HIToolbox                             0x7ff80ba6c816 ReceiveNextEventCommon + 665
10  HIToolbox                             0x7ff80ba6c561 _BlockUntilNextEventMatchingListInModeWithFilter + 66
11  AppKit                                0x7ff804145171 _DPSNextEvent + 880
12  AppKit                                0x7ff804a59af0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1273
13  AppKit                                0x7ff804136585 -[NSApplication run] + 603
14  AppKit                                0x7ff80410a4f3 NSApplicationMain + 816
15  dyld                                     0x206abc345 start + 1909

Thread 1:: com.apple.rosetta.exceptionserver
0   runtime                               0x7ff7ffedd414 0x7ff7ffed9000 + 17428

Thread 2:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1057f0bc6 L6Event::wait(unsigned int) + 134
4   HX Edit                                  0x1051fa221 L6EdLibThreadEventQueue::threadBegin(void*) + 161
5   HX Edit                                  0x1057f053e pthread_entry_proc(void*) + 46
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 3:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1057f0bc6 L6Event::wait(unsigned int) + 134
4   HX Edit                                  0x10541af01 L6ThreadDispatchQueue<L6AuthWorker>::threadBegin(void*) + 81
5   HX Edit                                  0x1057f053e pthread_entry_proc(void*) + 46
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 4:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1057f0bc6 L6Event::wait(unsigned int) + 134
4   HX Edit                                  0x1051b7da1 L6ThreadDispatchQueue<L6HelixDeviceManager>::threadBegin(void*) + 81
5   HX Edit                                  0x1057f053e pthread_entry_proc(void*) + 46
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 5:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1058e39ec Condition_Wait + 102
4   HX Edit                                  0x1058e443b Semaphore_Pend + 61
5   HX Edit                                  0x1058df353 TaskManager_WaitAndExecuteTasks + 18
6   HX Edit                                  0x1058df053 BspRouter::RouterTask() + 85
7   HX Edit                                  0x1058defd6 RouterThread(void*) + 14
8   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
9   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 6:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ab06 __semwait_signal + 10
2   libsystem_c.dylib                     0x7ff80094da61 nanosleep + 199
3   libsystem_c.dylib                     0x7ff80094d994 usleep + 53
4   HX Edit                                  0x1058df16f BspRouter::RouterTimerTask() + 53
5   HX Edit                                  0x1058defe8 RouterTimerThread(void*) + 14
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 7:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5808e mach_msg2_trap + 10
2   libsystem_kernel.dylib                0x7ff800a66878 mach_msg2_internal + 84
3   libsystem_kernel.dylib                0x7ff800a5f178 mach_msg_overwrite + 653
4   libsystem_kernel.dylib                0x7ff800a5837d mach_msg + 19
5   CoreFoundation                        0x7ff800b75909 __CFRunLoopServiceMachPort + 143
6   CoreFoundation                        0x7ff800b7437c __CFRunLoopRun + 1371
7   CoreFoundation                        0x7ff800b73859 CFRunLoopRunSpecific + 557
8   CoreFoundation                        0x7ff800bee649 CFRunLoopRun + 40
9   HX Edit                                  0x1050a8974 L6DeviceCenter_OSX::watchThread() + 180
10  HX Edit                                  0x1056f9b92 L6DeviceCenterBase::watchThreadProc(void*) + 18
11  HX Edit                                  0x1057f054f pthread_entry_proc(void*) + 63
12  libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
13  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 8:: com.apple.NSEventThread
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5808e mach_msg2_trap + 10
2   libsystem_kernel.dylib                0x7ff800a66878 mach_msg2_internal + 84
3   libsystem_kernel.dylib                0x7ff800a5f178 mach_msg_overwrite + 653
4   libsystem_kernel.dylib                0x7ff800a5837d mach_msg + 19
5   CoreFoundation                        0x7ff800b75909 __CFRunLoopServiceMachPort + 143
6   CoreFoundation                        0x7ff800b7437c __CFRunLoopRun + 1371
7   CoreFoundation                        0x7ff800b73859 CFRunLoopRunSpecific + 557
8   AppKit                                0x7ff8042a329c _NSEventThread + 122
9   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
10  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 9:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1057f0bc6 L6Event::wait(unsigned int) + 134
4   HX Edit                                  0x105195481 L6ThreadDispatchQueue<L6UpdateManager>::threadBegin(void*) + 81
5   HX Edit                                  0x1057f053e pthread_entry_proc(void*) + 46
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 10:: org.libusb.device-hotplug
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5808e mach_msg2_trap + 10
2   libsystem_kernel.dylib                0x7ff800a66878 mach_msg2_internal + 84
3   libsystem_kernel.dylib                0x7ff800a5f178 mach_msg_overwrite + 653
4   libsystem_kernel.dylib                0x7ff800a5837d mach_msg + 19
5   CoreFoundation                        0x7ff800b75909 __CFRunLoopServiceMachPort + 143
6   CoreFoundation                        0x7ff800b7437c __CFRunLoopRun + 1371
7   CoreFoundation                        0x7ff800b73859 CFRunLoopRunSpecific + 557
8   CoreFoundation                        0x7ff800bee649 CFRunLoopRun + 40
9   libusb-1.0.0.dylib                       0x1122bf8d3 darwin_event_thread_main + 411
10  libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
11  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 11:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ee5e poll + 10
2   libusb-1.0.0.dylib                       0x1122bafed handle_events + 585
3   libusb-1.0.0.dylib                       0x1122bab61 libusb_handle_events_timeout_completed + 256
4   HX Edit                                  0x104fb2a7e L6HelixDevice::HandlePlatformThread() + 62
5   HX Edit                                  0x1057f054f pthread_entry_proc(void*) + 63
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 12:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1058e39ec Condition_Wait + 102
4   HX Edit                                  0x1058e0994 MsgPort_Stream_Read + 133
5   HX Edit                                  0x1055ff0a8 L6BspMsgPort::readAll(void*, unsigned long) + 40
6   HX Edit                                  0x105664399 HelixServiceBase::handleInPacket() + 41
7   HX Edit                                  0x105663388 HelixServiceBase::receiveCrank() + 104
8   HX Edit                                  0x10566330e HelixServiceBase::receiveThread(void*) + 14
9   HX Edit                                  0x1057f054f pthread_entry_proc(void*) + 63
10  libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
11  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 13:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1058e39ec Condition_Wait + 102
4   HX Edit                                  0x1058e0994 MsgPort_Stream_Read + 133
5   HX Edit                                  0x1055ff0a8 L6BspMsgPort::readAll(void*, unsigned long) + 40
6   HX Edit                                  0x105664399 HelixServiceBase::handleInPacket() + 41
7   HX Edit                                  0x105663388 HelixServiceBase::receiveCrank() + 104
8   HX Edit                                  0x10566330e HelixServiceBase::receiveThread(void*) + 14
9   HX Edit                                  0x1057f054f pthread_entry_proc(void*) + 63
10  libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
11  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 14 Crashed:
0   HX Edit                                  0x104fa67ef BinaryTreeBase<L6Variant, L6Variant>::Node::~Node() + 31
1   HX Edit                                  0x104fa67be BinaryTreeBase<L6Variant, L6Variant>::Node::~Node() + 14
2   HX Edit                                  0x104fa6452 BinaryTreeBase<L6Variant, L6Variant>::~BinaryTreeBase() + 34
3   HX Edit                                  0x104fa682b BinaryTreeBase<L6Variant, L6Variant>::Node::~Node() + 91
4   HX Edit                                  0x104fa67be BinaryTreeBase<L6Variant, L6Variant>::Node::~Node() + 14
5   HX Edit                                  0x104fa67f2 BinaryTreeBase<L6Variant, L6Variant>::Node::~Node() + 34
6   HX Edit                                  0x104fa67be BinaryTreeBase<L6Variant, L6Variant>::Node::~Node() + 14
7   HX Edit                                  0x104fa6452 BinaryTreeBase<L6Variant, L6Variant>::~BinaryTreeBase() + 34
8   HX Edit                                  0x1056914e3 L6EdLib_UndoMgr::beginUndoableAction(eUndoOp, L6Variant const&) + 163
9   HX Edit                                  0x1051e32a3 HelixEditorLibrarian::pushHWUndoOperation() + 51
10  HX Edit                                  0x10530baa4 HelixEditBufferContext::handleDeviceHCObjectChange(unsigned int, L6Variant const&) + 5588
11  HX Edit                                  0x1051c83ca non-virtual thunk to HelixEditorLibrarian::handleDeviceNotify_HCObjectChanged(unsigned int, L6Variant const&) + 58
12  HX Edit                                  0x105215a7f HelixNotifyService::handleIncomingMsg(helixServiceMsgHeader const*, void const*) + 1407
13  HX Edit                                  0x10566441e HelixServiceBase::handleInPacket() + 174
14  HX Edit                                  0x105663388 HelixServiceBase::receiveCrank() + 104
15  HX Edit                                  0x10566330e HelixServiceBase::receiveThread(void*) + 14
16  HX Edit                                  0x1057f054f pthread_entry_proc(void*) + 63
17  libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
18  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 15:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5a3b2 __psynch_mutexwait + 10
2   libsystem_pthread.dylib               0x7ff800a95a70 _pthread_mutex_firstfit_lock_wait + 78
3   libsystem_pthread.dylib               0x7ff800a9382b _pthread_mutex_firstfit_lock_slow + 217
4   HX Edit                                  0x1051e381e HelixEditorLibrarian::captureInfoForUndo(L6Variant&) + 190
5   HX Edit                                  0x105691804 L6EdLib_UndoMgr::beginUndoableAction(eUndoOp, L6Variant const&) + 964
6   HX Edit                                  0x1051e32a3 HelixEditorLibrarian::pushHWUndoOperation() + 51
7   HX Edit                                  0x10533feb1 HelixEditBufferContext::handleDeviceParamChange(unsigned int, unsigned int, unsigned int, bool, L6Variant const&) + 929
8   HX Edit                                  0x10524bc61 HelixEditBufferContext::processParamChanges() + 289
9   HX Edit                                  0x1051fa315 L6EdLibThreadEventQueue::threadBegin(void*) + 405
10  HX Edit                                  0x1057f053e pthread_entry_proc(void*) + 46
11  libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
12  libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 16:
0   ???                                   0x7ff890d46a78 ???
1   libsystem_kernel.dylib                0x7ff800a5ac3a __psynch_cvwait + 10
2   libsystem_pthread.dylib               0x7ff800a986f3 _pthread_cond_wait + 1211
3   HX Edit                                  0x1057f0bc6 L6Event::wait(unsigned int) + 134
4   HX Edit                                  0x1056f5761 L6ThreadDispatchQueue<L6HelixLibrarianWorker>::threadBegin(void*) + 81
5   HX Edit                                  0x1057f053e pthread_entry_proc(void*) + 46
6   libsystem_pthread.dylib               0x7ff800a9818b _pthread_start + 99
7   libsystem_pthread.dylib               0x7ff800a93ae3 thread_start + 15

Thread 17:
0   runtime                               0x7ff7ffefb94c 0x7ff7ffed9000 + 141644

Thread 14 crashed with X86 Thread State (64-bit):
  rax: 0x500007fe19274df0  rbx: 0x00007fe19274fc80  rcx: 0x0000000104fa686c  rdx: 0x0000000104fa0020
  rdi: 0x00007fe1927cf0c0  rsi: 0x0000000112346400  rbp: 0x000000031067aa80  rsp: 0x000000031067aa70
   r8: 0x0000000000000020   r9: 0x00007fe192750000  r10: 0x0000000000000002  r11: 0xffffffffffffc000
  r12: 0x0000000000000000  r13: 0x00007fe19780da60  r14: 0x00007fe19309d3d8  r15: 0x000000000000000b
  rip: <unavailable>       rfl: 0x0000000000000206
 tmp0: 0x0000000106930f7c tmp1: 0x0000000104fa6452 tmp2: 0x0000000104fa67be

Binary Images:
       0x206ab6000 -        0x206b46fff dyld (*) <18f658dd-20f3-324d-b7ac-8a9c60b574b3> /usr/lib/dyld
       0x11c7af000 -        0x11c7b7fff com.apple.iokit.IOUSBLib (900.4.2) <ce129025-c354-3915-97ea-a02f5505ffd5> /System/Library/Extensions/IOUSBHostFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
       0x112079000 -        0x112085fff libobjc-trampolines.dylib (*) <4495fe2d-e347-3f01-98d4-b9f51e1d9064> /usr/lib/libobjc-trampolines.dylib
       0x1122b5000 -        0x1122c3fff libusb-1.0.0.dylib (*) <720cf32f-9937-3f39-ad09-32c90ab6af4e> /Applications/Line6/HX Edit.app/Contents/MacOS/libusb-1.0.0.dylib
    0x7ff7ffed9000 -     0x7ff7fff08fff runtime (*) <785a360c-c838-3095-94d4-2cc4faf5d5de> /usr/libexec/rosetta/runtime
       0x11192e000 -        0x111981fff libRosettaRuntime (*) <3e6996b2-eddb-3269-b841-bb2b3c546f07> /Library/Apple/*/libRosettaRuntime
       0x104f65000 -        0x105cc6fff com.line6.hxedit (3.70) <e22b4b4f-822d-3d8a-bdb6-35feab9734d4> /Applications/Line6/HX Edit.app/Contents/MacOS/HX Edit
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
    0x7ff800a57000 -     0x7ff800a91ff7 libsystem_kernel.dylib (*) <54b50613-cc4b-3ace-a9ec-919ea83d5e5f> /usr/lib/system/libsystem_kernel.dylib
    0x7ff800af9000 -     0x7ff800f92ffc com.apple.CoreFoundation (6.9) <b3ab14d5-b296-35f0-9267-168af8816a8d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff80ba3e000 -     0x7ff80bcd8ff3 com.apple.HIToolbox (2.1.1) <2aa738bf-9f72-3227-8bba-7eae7b9f080b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x7ff804106000 -     0x7ff805536ff7 com.apple.AppKit (6.9) <d0e19a37-f677-32b5-b3d2-005e60b90f7f> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7ff800a92000 -     0x7ff800a9dff7 libsystem_pthread.dylib (*) <d70de43a-2804-340a-804c-5d316c1e013b> /usr/lib/system/libsystem_pthread.dylib
    0x7ff80093e000 -     0x7ff8009c5ff7 libsystem_c.dylib (*) <d7acdb03-4453-3d57-9b53-9f338bca635d> /usr/lib/system/libsystem_c.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=763.2M resident=0K(0%) swapped_out_or_unallocated=763.2M(100%)
Writable regions: Total=556.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=556.6M(100%)

                                VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Accelerate framework               384K        3
Activity Tracing                   256K        1
CG image                           212K       13
CG raster data                     396K       30
ColorSync                          248K       30
CoreAnimation                     8460K       90
CoreGraphics                        16K        3
CoreUI image data                 1912K       17
Dispatch continuations            80.0M        1
Foundation                          16K        1
Kernel Alloc Once                    8K        1
MALLOC                           296.3M       84
MALLOC guard page                  288K       18
Rosetta Arena                     4096K        2
Rosetta Generic                   1328K      329
Rosetta IndirectBranch            1024K        1
Rosetta JIT                      128.0M        1
Rosetta Return Stack               380K       38
Rosetta Thread Context             380K       38
STACK GUARD                          4K        1
Stack                             16.1M       17
Stack Guard                       56.1M       16
VM_ALLOCATE                        344K       15
VM_ALLOCATE (reserved)               4K        1         reserved VM address space (unallocated)
__CTF                               824        1
__DATA                            26.8M      441
__DATA_CONST                      27.3M      268
__DATA_DIRTY                      1045K      141
__FONT_DATA                        2352        1
__LINKEDIT                       207.4M       11
__OBJC_RO                         71.8M        1
__OBJC_RW                         2198K        2
__TEXT                           555.9M      456
libnetwork                         128K        8
mapped file                      141.6M       66
shared memory                      812K       16
===========                     =======  =======
TOTAL                              1.6G     2163
TOTAL, minus reserved VM space     1.6G     2163

 

-----------
Full Report
-----------

{"app_name":"HX Edit","timestamp":"2024-09-28 12:04:11.00 -0400","app_version":"3.70","slice_uuid":"e22b4b4f-822d-3d8a-bdb6-35feab9734d4","build_version":"3.7.0","platform":1,"bundleID":"com.line6.hxedit","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.6.1 (23G93)","roots_installed":0,"name":"HX Edit","incident_id":"0BE7718C-B743-4353-9D4D-7CB238C4D106"}
{
  "uptime" : 360000,
  "procRole" : "Background",
  "version" : 2,
  "userID" : 1900169345,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,1",
  "coalitionID" : 4804,
  "osVersion" : {
    "train" : "macOS 14.6.1",
    "build" : "23G93",
    "releaseType" : "User"
  },
  "captureTime" : "2024-09-28 12:04:10.2731 -0400",
  "codeSigningMonitor" : 1,
  "incident" : "0BE7718C-B743-4353-9D4D-7CB238C4D106",
  "pid" : 30385,
  "translated" : true,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2024-09-28 11:59:41.8195 -0400",
  "procStartAbsTime" : 8684493976742,
  "procExitAbsTime" : 8690936775130,
  "procName" : "HX Edit",
  "procPath" : "\/Applications\/Line6\/HX Edit.app\/Contents\/MacOS\/HX Edit",
  "bundleInfo" : {"CFBundleShortVersionString":"3.70","CFBundleVersion":"3.7.0","CFBundleIdentifier":"com.line6.hxedit"},
  "storeInfo" : {"deviceIdentifierForVendor":"78A4205C-D69D-5519-B2A7-656CAB8019B9","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.line6.hxedit",
  "crashReporterKey" : "15E0BFF8-B85D-4011-121F-A8C4FCCB613E",
  "codeSigningID" : "com.line6.hxedit",
  "codeSigningTeamID" : "VL9JLAGDMF",
  "codeSigningFlags" : 570503953,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
  "wakeTime" : 23766,
  "sleepWakeUUID" : "2B885E9A-AD3A-4BD0-A816-D6E52D015506",
  "sip" : "enabled",
  "vmRegionInfo" : "0x7fe19274df8 is not in any region.  Bytes after previous region: 8306888756729  Bytes before following region: 131818590876168\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      commpage (reserved)        1000000000-7000000000   [384.0G] ---\/--- SM=NUL  reserved VM address space (unallocated)\n--->  GAP OF 0x7f7181700000 BYTES\n      MALLOC_TINY              7fe181700000-7fe181800000 [ 1024K] rw-\/rwx SM=PRV  ",
  "exception" : {"codes":"0x0000000000000001, 0x500007fe19274df8","rawCodes":[1,5764616310959328760],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x500007fe19274df8 -> 0x000007fe19274df8 (possible pointer authentication failure)"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":30385},
  "vmregioninfo" : "0x7fe19274df8 is not in any region.  Bytes after previous region: 8306888756729  Bytes before following region: 131818590876168\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      commpage (reserved)        1000000000-7000000000   [384.0G] ---\/--- SM=NUL  reserved VM address space (unallocated)\n--->  GAP OF 0x7f7181700000 BYTES\n      MALLOC_TINY              7fe181700000-7fe181800000 [ 1024K] rw-\/rwx SM=PRV  ",
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 14,
  "threads" : [{"id":6448634,"threadState":{"flavor":"x86_THREAD_STATE","rbp":{"value":26401163968512},"r12":{"value":4294967295},"rosetta":{"tmp2":{"value":140703139522680},"tmp1":{"value":140705558457192},"tmp0":{"value":18446744073709551615}},"rbx":{"value":26401163968512},"r8":{"value":0},"r15":{"value":26401163968512},"r10":{"value":26401163968512},"rdx":{"value":8589934592},"rdi":{"value":4294967295},"r9":{"value":26401163968512},"r13":{"value":21592279046},"rflags":{"value":643},"rax":{"value":268451845},"rsp":{"value":0},"r11":{"value":0},"rcx":{"value":21592279046},"r14":{"value":2},"rsi":{"value":2}},"queue":"com.apple.main-thread","frames":[{"imageOffset":140705558456952,"imageIndex":7},{"imageOffset":4238,"symbol":"mach_msg2_trap","symbolLocation":10,"imageIndex":8},{"imageOffset":63608,"symbol":"mach_msg2_internal","symbolLocation":84,"imageIndex":8},{"imageOffset":33144,"symbol":"mach_msg_overwrite","symbolLocation":653,"imageIndex":8},{"imageOffset":4989,"symbol":"mach_msg","symbolLocation":19,"imageIndex":8},{"imageOffset":510217,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":143,"imageIndex":9},{"imageOffset":504700,"symbol":"__CFRunLoopRun","symbolLocation":1371,"imageIndex":9},{"imageOffset":501849,"symbol":"CFRunLoopRunSpecific","symbolLocation":557,"imageIndex":9},{"imageOffset":190985,"symbol":"RunCurrentEventLoopInMode","symbolLocation":292,"imageIndex":10},{"imageOffset":190486,"symbol":"ReceiveNextEventCommon","symbolLocation":665,"imageIndex":10},{"imageOffset":189793,"symbol":"_BlockUntilNextEventMatchingListInModeWithFilter","symbolLocation":66,"imageIndex":10},{"imageOffset":258417,"symbol":"_DPSNextEvent","symbolLocation":880,"imageIndex":11},{"imageOffset":9779952,"symbol":"-[NSApplication(NSEventRouting) 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Model: MacBookPro18,1, BootROM 10151.140.19, proc 10:8:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Display: HP 27xw, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online
Memory Module: LPDDR5, Samsung
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: May 13 2024 23:59:32 version 20.103.15.0.8.7.175 FWID 01-fd39ee3a
AirPort:
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Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB3.0 Hub
USB Device: NS1081
USB Device: AX88179A
USB Device: USB2.0 Hub
USB Device: USB 2.0 Hub
USB Device: USB DEVICE
USB Device: HELIX
USB Device: Game Mouse
USB Device: USB Billboard Device
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

 

Just now HX Edit crashed again.  I was able to go to different snapshots, but not go to a different preset; until I restarted HX Edit.  This unstable behavior/freezing/crashing is happening quite a lot more frequently now than on version 3.11.  I'm using a Mac FWIW.  And my crash report is attached, maybe somebody will find it useful. 

[UFODeathCult]

Bug in the Dual Pitch block:

 

On both my Stomp (3.71) and in Helix Native (3.7), the Dual Pitch block glitches occasionally when the pitches are assigned to an expression pedal (Stomp) and automation (Native). I've set the pitches to +24, and use it kind of like a whammy, but sometimes one of the octaves doesn't return to zero audibly. Visually the slider moves around on the screen, but it's obvious that the pitches aren't changing correctly. This isn't happening every time, but it consistently inconsistent, on both hardware and software. Occasionally getting stuck two octaves up is unnerving. Please take a look into this.

 

Stomp: 3.71

Native: 3.7

Mac OS: 14.4.1

Logic: 10.8.1

[Teerexness]

I didn't realize that "the missing link" would be the log-in failure to even start this update. I've had the same log-in credentials for at least a decade, have it written down, double checked it, failed every time. This doesn't exactly give me a warm fuzzy feeling about this update. I'll stick with 3.7 thanks.

[rd2rk]

On 12/1/2024 at 7:18 AM, Teerexness said:

I didn't realize that "the missing link" would be the log-in failure to even start this update. I've had the same log-in credentials for at least a decade, have it written down, double checked it, failed every time. This doesn't exactly give me a warm fuzzy feeling about this update. I'll stick with 3.7 thanks.

 

Whatever floats yer boat! The rest of us are rockin' 3.8!

 

Which means that it's NOT a bug and shouldn't be posted here.

 

You're not still running Win7, are you?

 

Of course, you COULD contact support. That's what I'd do, but I got no problems with the update.

 

You're Welcome!

[datacommando]

On 12/1/2024 at 2:18 PM, Teerexness said:

I didn't realize that "the missing link" would be the log-in failure to even start this update. I've had the same log-in credentials for at least a decade, have it written down, double checked it, failed every time. This doesn't exactly give me a warm fuzzy feeling about this update. I'll stick with 3.7 thanks.

Nope, not a bug! It works fine for me - but I’m using a Mac. Oh, if you don’t update, you’re missing a treat - a couple of heavy duty much requested amps inside. 
 

Check your computer settings.

[Teerexness]

On 12/1/2024 at 9:49 AM, datacommando said:

Nope, not a bug! It works fine for me - but I’m using a Mac. Oh, if you don’t update, you’re missing a treat - a couple of heavy duty much requested amps inside. 
 

Check your computer settings.

Nope. The site has issues. And I've been using a Mac since 1987. And, I've had the same Line 6 credentials since 2012. Which setting would keep a username and a password from working?

[Teerexness]

On 12/1/2024 at 9:49 AM, datacommando said:

Nope, not a bug! It works fine for me - but I’m using a Mac. Oh, if you don’t update, you’re missing a treat - a couple of heavy duty much requested amps inside. 
 

Check your computer settings.

You may have noticed that my credentials have me signed in here just fine. It's when I use these exact same credentials to download the firmware (from the new HX Edit software), I get the "Sign-in failed, incorrect username or password". But they aren't incorrect. 

[lou-kash]

On 12/1/2024 at 10:27 PM, Teerexness said:

Which setting would keep a username and a password from working?

 

Which MacOS version are you using?

[rd2rk]

On 12/1/2024 at 2:27 PM, Teerexness said:

Nope. The site has issues.

 

"The site has issues" is not the same as "The SW has a bug".

In ANY CASE, contact support. That's what they're there for!

[datacommando]

On 12/1/2024 at 9:41 PM, Teerexness said:

You may have noticed that my credentials have me signed in here just fine. It's when I use these exact same credentials to download the firmware (from the new HX Edit software), I get the "Sign-in failed, incorrect username or password". But they aren't incorrect. 

Simple solution - bypass using HX Edit for the download, and go for a local install using the Line 6 Updater app, or Line 6 Control.

A “Login Failure” is not a bug in the Firmware, most likely a glitch.

 

[Teerexness]

On 12/1/2024 at 3:50 PM, lou-kash said:

 

Which MacOS version are you using?

Sequoia 15.1.1

[Teerexness]

On 12/1/2024 at 4:36 PM, rd2rk said:

 

"The site has issues" is not the same as "The SW has a bug".

In ANY CASE, contact support. That's what they're there for!

The newest version of HX Edit not being able to sign-in and download the latest firmware software for the Helix is a bug in my book. Especially since this is the very first thing that you are presented with upon opening this software.

 

And why is it so important to sign-in to Line 6 all the time? I just downloaded the newest editor software for my Valeton GP-200 AND the new firmware software AND updated it without having to sign in to/for anything. This is software for musical gear, not bank accounts or credit cards. 

[lou-kash]

@Teerexness, you're literally barking up the wrong tree. ;)

This is a user-to-user forum.

Hence:

On 12/1/2024 at 11:36 PM, rd2rk said:

contact support. That's what they're there for!

[PeterHamm]

On 12/2/2024 at 12:14 PM, Teerexness said:

The newest version of HX Edit not being able to sign-in and download the latest firmware software for the Helix is a bug in my book. Especially since this is the very first thing that you are presented with upon opening this software.

 

And why is it so important to sign-in to Line 6 all the time? I just downloaded the newest editor software for my Valeton GP-200 AND the new firmware software AND updated it without having to sign in to/for anything. This is software for musical gear, not bank accounts or credit cards. 

Not a software bug even if it feels like it! Contact them and I am certain they can help you.

I assume you already tried to reset your password to fix this? That's always the first thing I try with sites that give me fits, it always works.

[Teerexness]

On 12/2/2024 at 11:51 AM, PeterHamm said:

Not a software bug even if it feels like it! Contact them and I am certain they can help you.

I assume you already tried to reset your password to fix this? That's always the first thing I try with sites that give me fits, it always works.

I've created a support ticket. I was able to do it because I've had no problem signing into the Line 6 site, just via their software.