Leaderboard

Thanks. So I’m not going crazy…. at least not yet …. just a little slow on the uptake ;-) I haven’t used IRs since the OG Helix new Cab engine was released so I missed that change.

Again...you can change what IR is loaded per snapshot. This is a screen shot from the online manual link I posted above. It was available on the OG Helix devices, also. Audio dropout was always minimal on the OG devices in my experience. I haven't tried on the stadium yet, so I can't tell you if it's noticeable or not.

agree with you

Just want to check the basics….. You don’t mention your Variax model. Is it JTV or later? If not you need to be using the original Workbench program, not Workbench HD.

The Line 6 Central app allows you to install older firmware versions.

I've never come across something that doesn't work because the MIDI is too intensive; and they publish the setlist and song MIDI info against each song, so it's clearly designed to select a setlist and song within that list. I've submitted a bug report, definitely worth you doing it too, the more they get the more likely they are to fix it

Good day Stadium XL Friends --- I know this has been mentioned numerous times, at least back shortly after launch, but could some attention be given to try to 1) try to fix whatever keeps dropping my WiFi from Stadium XL to Edit, or 2) make it possible that we can have continuous USB connection so we don't drop connections. It always happens when you're really trying to get some stuff loaded for a gig, or some other project that works easier for many of us when we are connected to Edit and not wanting to manually do several items. For example, I'm on a 1 Gig line that usually will report speeds around 700-800mbps, thus you would think there's plenty of headroom to handle Helix Stadium communications. Today I have rebooted computer, rebooted the Modem and Router 2x, turned off and back on the Stadium XL unit 6-7 times, restarted the Stadium Edit 6-7 times. It would make my day if I could simply keep my Stadium XL linked to Edit throughout most of the day, like most of my other wireless devices stay connected. Please don't take this as griping or whining. I'm 64 years old and have worked with computers on the job, etc just like many of you for years. I just wish this could be resolved. The Stadium XL is a great product, that's why I've chosen Line 6 every single time since the POD 2.0 Bean, POD X3 Live, XT, HD500 series, original Helix in 2015 and now the Stadium XL! (Oh, I forgot I owned a Spider Amp years ago and the Vetta II Amp about 20 yrs ago! Now that amp was a beast!) Thanks for listening and I hope others see this issue as well, and that I'm not the only one! Kind regards, Geetar42

Quick update for anyone who lands on this — a fair bit has changed since I posted it, so I've refreshed the top post too. Biggest one: it handles the whole family now, not just Helix and the Stomps. HX Effects, Helix Rack, Helix LT, and presets made in Helix Native all open and edit properly. Rack and Stomp XL are flagged beta in the app — I built those from preset files rather than having the unit on my desk, so everything behaves the same, I just can't honestly say I've proven it against real hardware yet. It converts between them now. Point a Helix preset at an HX Stomp and it tells you exactly what it had to change — amp and cab gone if you're heading to HX Effects, snapshots past whatever the target holds (named, so you know which ones went), footswitch assignments with no switch to land on. If it still doesn't fit it stops and tells you how many blocks to pull rather than picking for you. That bit mattered to me — only you know which ones the sound actually depends on. You can pull presets straight out of a .hxb backup or a .hls setlist now, so you don't have to export them one at a time first. Sharing: post a link to a preset and anyone can open the chain, load it in the editor, or grab the .hlx. Rest of your library stays private, and you can kill the link whenever. Undo and redo got a proper named history — "Add Deluxe Comp", not forty rows of "Edit". And there's an optional account now that adds a cloud library — setlists, labels, search by the gear inside a preset, version history, a trash you can undo from. Emphasis on optional; the editor is identical signed out and still uploads nothing. USB is still in progress, still file-in, file-out for now. Rough edges and "I wish HX Edit did X" requests still very welcome — that's still where the good ideas come from.

I would rather go the 4u rack size with the big screen for a rack version!!!

Hi, Just wanted to confirm that the issue is now resolved! The registry workaround didn't work, but I downloaded Microsoft's Windows MIDI Troubleshooting and Repair tool: https://github.com/microsoft/MIDI/releases Interestingly, the tool showed that Windows was still running Mode 0 (Windows MIDI Services) despite the registry changes. I switched to Mode 1 (Legacy MIDI) using the tool, restarted Windows, and Workbench HD immediately connected to my Variax through the Helix Rack! The nice thing is that I can simply switch back to Mode 0 when I'm finished using Workbench HD, so there's no need to permanently disable the newer MIDI functionality, allthough it would be nice if you can point me to a more permanent solution so I don't have to restart my pc. Thanks again for pointing me in the right direction! Hopefully this will help others experiencing the same issue with Windows 11. cdegardin Oct 12, 01:16 AM Hi, there was a Windows 11 update for MIDI2.0, which led to some applications and MIDI ports not working anymore (like Workbench HD) But HX Edit was not affected by this. If you do this workaround Workbench HD should connect again : 1. Open Registry Editor (regedit.exe) 2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32 1. Create a new DWORD (32-bit) Value named: UseLegacyMidi 1. Set its value to: 1 1. Restart Windows. It should now connect https://microsoft.github.io/MIDI/kb/how-to-change-api-mode/ In Helix Rack, make sure to enable MIDI over USB in the Global Settings/MIDI&Tempo WOrkbench HD can connect via Helix Rack, but not Line6 Central (even if you see the Variax, updates are not possible that way, this is normal) Best regards Line 6 /Ampeg Support Europe

Helix LT supports the concept of Setlists. You can create up to 8 Setlists, each containing up to 128 presets in Banks 1-32 and Preset locations/slots A through D. You can fill those preset locations in any order you want, and fill them by creating new presets or by copying existing presets including Factory presets. Check the Setlists and Snapshots sections of the manual. Come back with specific questions as you do the following: The idea is that you can prepare your device for a gig in advance by creating a Setlist for the gig. Name the Setlist whatever you want (e.g. Pub Saturday). Begin populating your setlist with presets, starting with creating/copying the preset you want to use for your opening song in Preset 1A. If you want to change your tone for various parts of the song, say for the Intro part vs. the Verse part vs. the Lead part, you use Snapshots to create those different tonal parts within the same preset. As you switch snapshots for the various parts of the song there is no audio dropout. When satisfied that your first song is as you want it, move on to your second song using Preset 1B. During the gig there will be a brief audio dropout as you switch presets. That’s why you make the switch between songs, so nobody notices. Again use Snapshots as desired. Then move on the Preset 1C for your third song, and so on for all songs in your set. And don’t forget to include your encore song(s) at the end, after the standing ovation! Prepare your device in advance for the entire gig, arranging your presets in the order in which you plan to play the songs to make the tap dancing of preset switching as simple and as least distracting as possible during the gig. While your device will only hold 8 Setlists at a time you can store as many different Setlists (and Presets) as you want on your computer using HX Edit and swap them in/out as desired.

Not long in the tooth. Just short in the gums.

FYI…. Since this is a paid utility please make sure any further posts promoting it are made in the Promote Your Patches area of this user forum, per the Terms of Use. Line 6 created an area specifically for users to promote their offerings rather than posting in the product specific forums. https://line6.com/support/forum/96-promote-your-patches/

As long as your Helix device has a VDI connection (Floor, LT, and Rack models) and you are using a VDI cable then yes, it should work fine on computers (Win/Mac) that have not outpaced Line 6 support. The last post in this thread was more than 3.5 years ago. No product is supported forever. The Variax product line reached EOL years ago and is no longer being manufactured. I don’t know if Workbench HD has remained compatible with new OSs. If it’s not working for you open a support ticket to find out why.

What is a "Preset Stomp button"? The HX Stomp has: Buttons: VIEW, ACTION, PAGE/PAGE Footswitches: Footswitch 1, 2, 3 Knobs: Knob 1, 2, 3, upper Knob, lower Knob, VOLUME

I've seen Trower a few times over the years and his pedal layout is consistent and very minimal. Strat (usually neck pickup) >> overdrive >> wah >> univibe >> Marshal plexi. I believe there are a couple of rig rundowns you can find on youtube.

Just made this, free for everyone who likes it, enjoy it.

I suggest, (if you have some DSP available) to put in your chain the X IR you want as separate blocks. I don't know if you can change IR with snapshot but even if you can , there will be a gap in the change due to the loading. That's not the idea with the snapshot functionality. As contrary if you put 2 blocs and active/desactive the desired block with the snapshot functionality, you won't have this issue cause the 2 IR will be loaded at the preset selection.

Use HX Edit to back up your Presets. then perform a Factory Reset. Line 6 Device Factory Reset Procedures | Line 6 Knowledge Base If that doesn't work, contact support.

You need to do this in the User preset area, not in a setlist. When done within a setlist it simply creates a copy of the original, with the same name, on the assumption that you plan to use the same preset at different points during the set. If you want to use a new preset in that particular Setlist slot you need to create the new preset in the User preset area, use the Save As operation to rename it, and then assign it to the Setlist slot.

it took me nearly 10 years to adopt snapshots, mainly out of laziness/stuck in my ways, but when i finally did there was no going back. makes life SO much easier!

I am sorry that you can't get it to work seamlessly. It's weird that it doesn't return you to the first amp channel (Snapshot 1) when the Preset loads Maybe reach out to Line 6. I'm sure it's something simple that we just missed. It always is. Let me know if you get it solved. I'd love to switch to Snapshots

So far as I am aware, Snapshots can change the parameter settings of a block, but not the device represented by the block. On Fractal modellers, you can have up to four different devices (amps, drives etc) within the channels of a block, and the channels can be changed with snapshots or scenes. With Helix or Stadium, it is one device per block within a preset. A different IR is a different device, and only one can be assigned to a block.

You have to set up separate Tip and Ring Commands in Command Center on the same preset/snapshot. Go into Command Center. On two separate Lightning Bolts choose Ext Amp Set up one as: Tip - Open. Set up the other as: Ring - Closed Hit Save. See if that's the combination for CH2 using the footswitches

For item 3, you’re definitely not the only one. Other Stadium XL owners have reported the same problem at outdoor shows and under bright stage lighting. This article summarizes those reports and a few practical things to check: https://helixguitar.com/articles/helix-stadium-xl-scribble-strips-bright-light I haven’t seen a confirmed inverted-color option or fix yet.

Hi all, I am really tired of this unit, honestly. I mean since nearly one year when I bought it the WIFI issue is still not solved. And also the snapshot values seem to randomly change (and has also been reported since months). I need to prepare for a gig and I have to work on about 40 to 50 patches with various parts. it is a nightmare. And I do not want to read about what Line 6 achieved with the few new amp models in the recent updates and the clones and showcase. These bugfixes are the bread and butter of a unit like this. You simply still cannot use it because it is not reliable and all the work takes three to four times longer. Don´t know if anyone of Line 6 is reading this post but I think I speak for a lot if not all users who simply want a working unit first before you work on more features.. Sorry for my frustration but I am thinking about selling it.. The overall concept and architecture is so great but it is too much to deal with.. Cheers..

As it happens I was just about to start a thread about an issue I've noticed with Song selection via MIDI, when I saw this post; My wife and I gigged with the Stadium on Saturday. We used to use Stage Traxx 3 on an iPad for lyrics and backing tracks (when I used a Quad Cortex) and of course this meant having a separate mixer, to run the QC and iPad through. Now we have Showcase we don't need the backing tracks on the iPad, so we have a much more streamlined workflow, with guitar and mic and backing tracks all coming through the Stadium. My wife keeps the iPad however, as she finds it helpful for lyrics, so to sync everything, we use a WIDI Flex Bluetooth MIDI dongle on the Stadium, and all the Song selections, and also the Song Play commands are done through the iPad by my wife (she's the singer, so has free hands). In other words, when she chooses a Song on the iPad, it sends the MIDI command to the Stadium to select the same Song (which is actually the same .WAV files for Backing/Click Track) Then when she presses Play on the iPad, it sends the MIDI command to play that Song on the Stadium, and the lyrics highlight on the iPad in sync with the Stadium, because they are both using the same .WAV files (and the sound output on the iPad is muted for all tracks). The problem however, is that the MIDI command that selects the Stadium PLAYLIST, then the Stadium Song doesn't work; so say I have a Playlist created on the Stadium, for a gig on 21 September, and the Playlist is called '21 Sep'. Each Song within that playlist will have a MIDI command associated to it, that differentiates between a Song in this playlist, as opposed to the same Song within the master 'User Songs'. This is really important, as the Song select MIDI command is based on the Song number within the Playlist. So a particular Song may be number 7 in the '21 Sep' playlist, but might be number 23 in the User Songs master list, and number 7 in that master list might be a completely different Song. By making sure the lyrics within Stage Traxx 3 contain the correct MIDI command for PLAYLIST selection, then the command for Song selection, you overcome the problem of possibly being in the wrong Stadium Playlist, and then have the wrong Song recalled by the ST3 MIDI command, because ST3 should always choose the correct Playlist then the correct Song. EXCEPT... in my experience the Playlist MIDI command doesn't work, and instead of selecting the correct Playlist, then Song, it just plays whichever Song is recalled by the Song selection MIDI message (eg Song number 7) within whatever Playlist you're in, rather than selecting the Playlist you have requested via the MIDI message. Has anyone else had this experience?

If I'm understanding you, you can't use Helix as an Audio Interface because the Helix ASIO driver is incompatible with your ARM based laptop? If that is the case, you have two options. Well, 3 if you want to try ASIO4ALL, but it sucks and you won't like the latency. assuming it works, not likely. 1 - Sell the ARM based laptop and get a proper x86 laptop. I know, money is tight and why would anybody want to buy it? IDK, I wouldn't, but you did.... 2 - Look for an Audio Interface with an ARM compatible ASIO Driver. According to the Focusrite website, the 4th Gen Scarlett interfaces are ARM64 compatible. Scarlett interfaces are excellent for home use and much more affordable than many "PRO" interfaces such as RME, and higher quality than cheaper options like Behringer. I've been using a 2nd Gen Scarlett 18i20 for ages. You can use Helix as a MIDI CONTROLLER with Native, but that won't help if you can't get audio into your laptop. You don't need MIDI DIN ports on the interface as Reaper can bring in MIDI over USB. I THINK the L6 MIDI driver should be compatible (it's "Class Compatible" and works fine with my iPad), but you might want to open a support ticket and ask.

Nice, I can see how that would work. Thank you for the response. I have been reading your posts and appreciate the videos! Thanks for all the info! That goes for all who post on here. It's a nice community (when we read the manual! HAHAHA)

Ultimately, if you think you can get a sound that inspires you to play more with a Tonex pedal, go for it. The only right answer is the one that you think sounds best. I used a Tonex One with my HX Stomp before upgrading to the Stadium XL. Once I did (and Proxy came along), I didn't feel the need any more mostly because the XL was big enough, sounded/felt fine enough, and I didn't want to carry anything else around lol.

Ive talked before about trying to port sounds between the 2 and of course they dont...not even close BUT Lately I have started just using some simple actual physical cabs and can now define why exactly I wrestle so much with the Helix which is of course superior in so many ways... The diff is this: When you plug the HD500 into a physical cab and turn the cab emulation off; When you play, the dynamics are much more direct and the level of soft to loud playing is large...just as if you were playing into an actual amp When you do the same with the Helix, with identical amp models etc and using only an amp...the sound is much more hifi but it just doesnt jump out anywhere near as much as the HD which is really gutsy...the relationship of tone>dynamics is small and compressed. So if you just want really good tone (and fx arent the backbone of your sound); send through a physical cab that you like the sound of...the helix is no match and you will save yourself a lot of bucks Before flaming me or speaking without knowing...try it first...Im happy to send the presets...even dial them in a bit closer. I spoke quite a lot before on the diff between the HD/Helix model of the Fender Twin Vib channel model...this also makes it perfectly clear...the Helix is a step back in actual authenticity of tone in this type of application Im using r88 ribbon to record and its chalk and cheese Im writing this to help others who may be looking for information Conversely I also play classical...in which the helix is much better if you keep a bunch of chips for the mic preamp as they fry by just looking at them. Ive been doing studio workd for 40 years and never had a fry of phantom power ever and that has been with interns hot plugging etc...do it once on the Helix and you will need a new chip. Long live the HD500 for clean/crunch tones with guts!!

Yes. See the MIDI section of the manual describing Transport Control using Global CCs.

@boynigel Yea, I hear you. I have a card reader for multiple physical sizes of SD Cards. I will periodically use the Maintenance screen to eject the SD card. I then use the reader to backup to my USB drives and a special backup hard drive I have. It may be a little convoluted but it does work well. Also, at one point it was suggested backing up the complete folder structure of the SD card this way. It helps if you format a new SD card and the folder structure is not rebuilt. The only "at once" trick I found does not backup global settings. However, if I highlight all my presets and perform an export it does backup all the preset individually at once. It DOES NOT ask if you want to over right any existing however. Dennis

Attached are 2 example presets. Example 1 is the usual way that it's done. Guitar>Helix INPUT Helix SEND 1>5150 INPUT 5150 SEND>Helix RETURN 1 Helix 1/4" LEFT MONO OUT>5150 RETURN Helix XLR LEFT MONO OUT>EVH Hypersonic INPUT If you want to use a Helix amp in addition or in place of the 5150's Preamp you can either place the Helix amp adjacent to the FX Loop with both Bypass assigned to a FS with FX Loop SAVED ON/Helix amp OFF (FS toggles 5150/Helix) as in example 1 or place the Helix amp on the Path 2B Split in front of the Cab as in the second example. There's lots of ways to do this, but in your configuration I think that using 1/4" for your 5150 and XLR for the FRFR would work best. sozorox1.hlx sozorox2.hlx

Sharing this because I went crazy trying to figure it out, and maybe it’ll save someone else some time. A few days ago, I tried logging into Line 6 Helix Stadium, but the QR code never appeared. The manual login didn’t work either. To make things worse, the HX Stadium App kept crashing, and I couldn’t update it from my computer or through Line 6 Central. Ironically, those were the two options the manufacturer recommended when I contacted support. Since I work in tech, something didn’t add up. Everything pointed to the app not connecting to the server, which explained why the QR wouldn’t generate. Then I thought: “What if it’s the time zone?” I tried something simple: Disabled automatic time synchronization Set the time manually And… BOOM! The QR popped up instantly, and I was able to log in without any issues. Hope this helps someone out there.

If you actually READ the article I posted it so someone out there would see it and wouldnt have to bring their Helix BACK or spend HOURS in circles not fixing anything. YES! "t is a well documented fact that the Line 6 Updater cannot connect to a Helix in a failed state, if HX Edit is also open in the background." Clearly! Thank you for also pointing out POINTLESS DETAILS to waste more of someone else's time. If you had read THE POINT OF THE ARTICLE! It says that when your HELIX IS IN A FAILED STATE YOUR COMPUTER WILL NOT ALLOW THE HELIX TO SHOW UP UNTIL YOU TURN OFF MEMORY INTEGRITY, AND CORE ISOLATION. Computers have software built in now to make it harder to do things like BRUTE FORCE PASSWORDs with devices and when you install new firmware the device and computer HANDSHAKE IS CURROPTED NOW. So IT WILL NOT SHOW UP NO MATTER WHAT YOU DO. Line 6 ALSO HAS THESE PROTECTIONS TO STOP PEOPLE FROM MESSING WITH THERE PRODUCTS... If Memory Integrity was ON → the DFU driver was blocked → Helix never enumerated → “computer doesn’t see it The MAIN points are this. Most of that article are just extra things they MAY fix an easy problem that may be occuring that DISABLLING MEM INEG will not. But I DONT SEE ANYBODY ANYWHERE POSTING THAT! So I did.

Hi everyone, I am writing this post as a concerned Mac mini M4 user. Every time I open POD Go Edit, macOS repeatedly warns me that this software will soon lose support because it still relies on Intel architecture (Rosetta translation). Apple will eventually drop Rosetta entirely, and the POD Go community on modern Macs will be left completely stranded. We need an official statement or an update: When is Line 6 planning to release a native Apple Silicon version of POD Go Edit? Furthermore, the user interface (UI) feels incredibly outdated and clunky for modern desktop standards. Navigating the software feels like a chore rather than a helpful tool for musicians. The POD Go is an amazing piece of hardware, but the desktop software experience is severely lacking and falling behind the competition. Please, Line 6 team, give us a modern, native app that matches the quality of the pedalboard itself. Who else is facing these constant macOS warnings? Let’s bump this up so the dev team takes notice.

This is the first preset I've made using POD Express Edit, and my signal is going through the line-in of a Bugera Infinium G5 amp and a Celestion 1x12, so please keep that in mind. This is my initial pass at Hetfield's Master of Puppets (song) tone. I'm on a B.C. Rich Warlock with DiMarzio pickups (D Activator at neck, Super Distortion at bridge). It was a lot of fun, I'm still working on the clean and Hammett tones. Please offer any suggestions you have, I am a beginner. MoP rythm WIP.pxp1

I just talked to support he had me skip setup go into global settings turn off wifi date setting and set it to the current date. from global setting go back to account login and every thing worked no problem

All, I was making this too complicated ... I WAS WRONG - for those who read the two responses I just deleted. So after much trial and error it runs out the instant command (thunderbolt) feature in command center is much easier than I thought for sending MIDI commands via Snapshots. Or as Mark said in the movie "Renaissance Man" ... "Too easy drill sergeant!". Unlike the OG Helix Floor were I had to use a instant command for each snapshot, in the Stadium I start with snapshot one. Then I go to command center and select just the first instant command thunderbolt. For my amp I will only have to use MIDI channel one using CC as my command selection. I will start with my mesa JP-2C channel one which is CC#20 and set it for snapshot control (in the Stadium app it is a right click on CC# label then use the slide bar to enable)(on the Stadium itself you will see it pop-up when you touch the CC# label if enabling touch). 64 will be my on value and I am testing various wait commands currently using 2 ms; not sure but I may just set it to zero later after some final tests. Then I just activate the snapshot I want to change the CC# value for, make the change, and done. So you only need one instant command in my scenario with variable CC# YMMV. It may seem like more work to go between home change snapshot then back to command center or you can have the Stadium at your computer/laptop while working on this for a little less work. It almost felt like an Easter Egg until I read and read and then read again within the manual and then the lightbulb turned on in my pea brain. <darn it> jpd

I’m having the same trouble as others. Can’t keep it connected to the helix editor for more than 30 seconds max.

Mine periodically disconnects. My WiFi signal is strong, so it must be a bug.

Change DISPLAY SETTINGS>SCALE AND LAYOUT to a higher setting. This affects all of your apps, but it's all I can think of besides changing the screen resolution, which never looks right.

The fix for this is that the upgrade doesn't transfer or release your old license. it also doesn't inform you that license validation failed. the fix is to deauthorize your previous version and then it will work. I had to go through Support to figure this out, where they reset my license.

A friend of mine is a keyboard player. He is a longtime user of the Kurzweil workstations. His was bought in 2008. He told me he went to try the new ones a few years ago, and they sounded sterile, compared to the "warm" sound of his old one. That brings me to my point of "warmth" actually being low definition and muddiness. There are countless live records from the late 60's / early 70's that sound great, huge, beefy! And in 2020s we have all this HD equipment, and it sounds so surgical, too many details, just lifeless. Could be one of those. As for the Helix... I don't know how people survived with the Pod HD 500 back in the day without snapshots. I would have to rethink my entire approach to switching sounds in some of my songs with doing pedalboard assignment... If not for the sounds, the routing and the switching on the Helix are so much more advanced.

Opinions are like a brain.... some have it. LOL

Changing to and from alternate tuning on the Variax Acoustic 700: I have my VA7 on my Helix floor through the Variax jack. I’ve learned that I can change the guitar to and from the alternate tuning by sending a sysex command to the Helix. This sequence: F0 00 01 0C 07 01 5E 01 F7 changes from normal tuning (green LED) to alternate tuning (whatever is saved to the instrument) (red LED). This sequence: F0 00 01 0C 07 01 5E 00 F7 changes from alternate tuning (red LED) to normal tuning (green LED). The change is irrespective of model selected. This can be used to switch to altered tuning (or whatever alteration you have saved in the red position for the given model) from apps like Song One, OnSong, and various DAWs and others that can send sysex to MIDI. Thus it can be used programmatically if needed. Channel is not used for sysex, so you don’t need to specify that.

Thanks for the feedback datacommando Unfortunately, reinstalling the firmware did not resolve the issue with the controller. The Helix rack unit definitely senses the rack controller because it prompts for the for the control to be updated as soon as it is plugged in. But when you select OK, it pauses at that point and never goes beyond "Starting Helix Control Update..." The controller lights up but there are no scripts and the switches do not have any effect. Re: NEVER, EVER, UPDATE TO A NEW FIRMWARE BEFORE AN IMPORTANT GIG, RECORDING SESSION, AUDITION OR ANY SITUATION IN WHICH YOU GETTING PAID MAY BE INVOLVED, ETC. In this case I got to the gig, went to plug in the controller and was hit with the "Helix Controller Must Be Updated To Work Properly" prompt. Prior to that gig I had not made any firmware updates. So there must be something wrong with the controller itself. Very concerning as I would not want to experience that before a gig again. Re: EDIT: In the event that none of this works - contact Customer Support. I have contacted Customer Support and it sounds like they want me to take it to an Authorized Service Center. I could be without the controller for another 2-4 weeks (if they can fix it). Super bummed. Back to the old analog pedal board for the next round of shows. Hoping this is a one off issue and not something I have to worry about before future gigs.

Apologies for the massive delay, guys. Real life (and trying to herd the rest of my band into recording the album) has got in the way ;) Anyway, here are the instructions for installing and using Helix Native on Linux (the process works with Ubuntu 17.10, but also 18.04 and hopefully later versions), specifically with the Windows version of Reaper: Once that's done, reboot (if you missed that step) to get the lowlatency kernel running and run Cadence; you'll need to configure your interface (usually just click Configure, select the interface from the dropdown, then set the number of inputs and outputs and configure the buffer for your desired sample rate and buffer size - it's all in there). Fire up Reaper and open the Tools -> Preferences dialog, select Device in the left hand side, and select WineASIO as the driver, then select the inputs/outputs you want as you would if this was running in Windows. Create a track, open the FX dialog, choose Helix Native and you're off! This is also the start of the process for getting it to work with natively Linux-based DAWs (using the lin-vst wrapper), but I'm afraid that's going to have to wait for another day. EDIT: For what it's worth, when I originally did this I had the same problem as @eprincen with keystrokes not being accepted by the Native window. However, with the latest version of everything (Native included), it works flawlessly.

1) On the JTV-59 Bridge, Loosen the small Allen "set-screw at the back of the tailpiece" first 2) Raise the bridge by inserting the correct larger size Allen wrench into the top of the bass side bridge post 3) After the action is set the way you like, re-tighten the small Allen screw from step #1