rd2rk

I think I get what you're saying. You want a way to GLOBALLY save footswitch (stomps) settings so that when you create a new preset, regardless of what effect is in a given location in the signal chain, the footswitch used to toggle is pre-assigned. IOW, Block 1 is always Footswitch (stomp) 1, Block 2 is always Footswitch 2, etc. The answer is NO. You can't assign a footswitch to a block until you've loaded an effect into that block. The ability to do this is something I always liked about Amplitube. In Helix, footswitches can be used for much more than just toggling, and that's probably why it doesn't work that way.

Yes. Yes it is. You need to think like a FOH engineer. You're putting a mic on a speaker cabinet, then sending the sound through a board to a full-range speaker. Simplest way to start is with an AMP+CAB block. This gives you a speaker cab that's appropriate to the amp. Later, you can try using an AMP block and separate CAB (or IR) block , so you can mix'n'match. If you're on the latest firmware, there are default high and low cuts (80hz/8khz) applied to the cabs. This is because a typical guitar cab's frequency range is around 70hz-6khz, and the cuts prevent (in theory) boominess and fizziness. Different mics at different distances from the speaker have large effects on the sound. The Redwirez site has lots of good info about the characteristics of different mics and using mics with IRs (the Helix cabs are also IRs): https://www.redwirez.com/tutorials.jsp?l=25 Jason Sadites has a very good video on using mics in Helix, as well as many good "dialing in" videos: https://www.youtube.com/channel/UCvhdK4-QIzo76Y_RIbxZctg The above should keep you busy for a while, and I'm sure that others will chime in with their own tips. A few words about FRFR speakers. Your guitar amp doesn't have a tweeter. Even with the default cab cuts, a LOT of frequencies are going to be going to your TS308's tweeter. IIRC, the crossover on that is 2.5khz or thereabouts, and you can't shut it off or control it's volume. There's a certain distance from the speaker where the woofer and tweeter "come together" for the best sound (that's why some FRFR cabs use coaxial speakers). Being a little off-axis to the speaker also helps. The volume control has two ranges: from 0 to 50% is for use with a LINE level signal. After 50% the unit's preamp starts to cut in to support a MIC level signal. If you're using LINE level on the Helix OUTs, don't go above 50% or you'll get distortion. Lastly, although Helix emulates the way a given amp's tone-stack works, the physical dials (or sliders in HX Edit) don't necessarily successfully emulate the action of real world pots. IOW, 5.0 is not necessarily the equivalent of 5 on your amp's pot.

Load Guitar preset. Change blocks for keyboard gig. SAVE to a different location. One preset becomes two.

Spikey may be right about this. BUT....it's been my experience with GC that some managers really DO care. This was a MONUMENTAL screw-up by his staff. The contents of a returned item's packaging should have been checked and the unit cleaned up for resale. Assuming you don't wait too long to call him, if you CALMLY explain the situation and logistics involved, he MAY give you a break. Stranger things have happened......

It was not new. Call the store manager and tell him that you're going to test it thoroughly and, on acceptance, expect an Open Box discount. OR, you can bring it back in trade for an actual NEW unit. If they prefer that you bring it back, be sure to get a discount for your trouble. This. At the very least, they should have cleaned it and put it back in it's bags. This is the sort of carelessness that gets GC it's bad rep.

If you highlight a preset, then press "Ctrl+A", it will select all presets, and the selection in the edit menu changes to "Select All Presets" and is no longer greyed out. That's weird. I wouldn't call it a BUG, since it's just a Menu alternative to "Ctrl+A" , but it certainly appears to be a GLITCH. I don't think it has anything to do with blocks though. If you right-click on any block you have the options to clear that block, or clear all blocks. I can't think of any other purpose for a Select All function except for Presets, nor does multi-block selection make sense, unless to clear a subset of blocks? Nice catch in any event. Would you like to post this to the BUG sticky, or should I?

Nice! Many people have a "sound" in their heads and it's not the stock cabs, therefore, the stock cabs suck. Many people who get hooked on the "magic" of IRs eventually come back to the stock cabs and are surprised that they don't suck, they just sound different. Cheaper too! :-) Best practice: Start with the FREE stock cabs. Switch mics, play with EQ. LISTEN TO IT IN THE MIX! If it isn't working there's a rabbit hole called "commercial IRs".

Since you seem to be referring to my post, remember what else I said. MS and Apple have THOUSANDS of programmers on the payroll, and STILL can't get it right 100% of the time. How many more should L6 hire from the massive pool of programmers experienced in creating guitar amp sims? How many millions in profits do you imagine that L6 is making that they can afford those programmers and the training (which would divert experienced resources and further slow development) that it would take to get them up to speed? When friends ask me if they should get a motorcycle, I have to ask them when they last rode, and fell off, a bicycle. Because anyone who rides knows that it's not a question of if, but when you're going to fall down. It's the nature of the beast. Should Harley-Davidson be held responsible to make riding a motorcycle absolutely safe and without risk, without need to learn how to ride? Likewise, anyone who's used a computer for more than a week knows that software is imperfect, and OS crashes happen. It's the nature of the beast. This might sound harsh, but there are some people who should not ride motorcycles, and some who shouldn't use computers. (NOTE: opinion based on years of experience riding and repairing motorcycles, coupled with years of experience doing tech support for computer users, including currently being tech support for all my friends, some of whom should not be using computers!). Wait, I have the solution! Motorcycles and computers should carry warning labels like cigarettes. "Use at your own risk!" And "RTFM!!!"

Actually, the NYC Public School system taught me well enough that I've always been able to comprehend the written word, and use it to learn anything I wanted to learn. But then, that was in the 1950's, before diplomas were handed out as rewards for showing up to class more than once. I blame THAT on politicians and lawyers! Demanding push-button installs and whining about having to read instructions is the natural result, an extension of the much discussed entitlement mentality...... (grumble grumble get-off-my-lawn)

Not what OP's comment was about. He was commenting on the lengthy update instruction vs a simple "push the button" update. Devil's advocate for a moment. I've noticed that a lot of users who had problems with the update seem not to be native English speakers (or victims of the public education system). I wonder - how many languages have the instructions been translated into, and if lack of translations could be part of the problem?

Sounds like Andy!

That's just bizarre! Check your signal chain from guitar all the way through your DAW. What DAW are you using? Maybe some sort of pitch shifter/key changer has snuck in somewhere? It's certainly not a Helix bug that I've ever seen reported before. EDIT - missed where you said you used Audacity. Don't know anything about that one, I use Reaper, LIVE and Sonar, and have played around with ProTools and Cubase.

I think this will work: https://smile.amazon.com/Optical-Converter-Bi-Directional-Repeater-ROOFULL/dp/B01N32C5GT/ref=sr_1_3?crid=28CALEEQG0SDB&keywords=toslink+to+coaxial+converter&qid=1564937368&s=electronics&sprefix=toslink+to+co%2Celectronics%2C177&sr=1-3 You'll also need something like this. NOTE: Although these have RCA connectors, they are different than normal rca audio cables: https://www.amazon.com/AmazonBasics-Digital-Audio-Compatible-Coaxial/dp/B01D5H8UTW/ref=asc_df_B01D5H8UTW/?tag=hyprod-20&linkCode=df0&hvadid=167146065113&hvpos=1o1&hvnetw=g&hvrand=2271279737779331595&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028780&hvtargid=pla-297381686136&psc=1 I've never needed to do this, as my Scarlett has RCA S/PDIF connectors. You may want to check with Apollo support to verify. They may have a preferred method for the conversion.

Every time you go from analog to digital or digital to analog there's a conversion (ADC/DAC) from a voltage based signal to a bunch of 0's and 1's or vice versa. Each conversion takes time (latency) and slightly degrades the signal, though whether or not that degradation is perceptible is a topic of some debate. Guitar to Helix = 1 DAC Helix to Line Out (XLR or 1/4") = 1 DAC S/PDIF eliminates that second DAC. FWIW - I can't tell a difference in audio quality, and consider the added latency to be negligible. YMMV.

So, it's not your responsibility as a USER of the software to inform the PUBLISHER of a possible bug because they're supposed to know about them? How? If nobody tells them, how would they know? And how can you be SURE they already know? THAT (reporting a bug) is "basic USE of software"!

Haven't seen any problems, but some others have. Did you open a support ticket? That's the best way to get L6 support's attention. There's also a BUG stickey if that's easier for you.

My Bad! Told you I hadn't had my coffee yet! The JVM uses PC#s to recall complete presets, which include channel info. That's why sending PC#0 does what you described. It uses CC#s to switch channels. Just change the PC#s I listed to CC#s (simple, not toggling) and it should work. I've edited my post to reflect that. Sorry!

I'm pretty sure that we all wish it were easier. I'm equally sure that simplifying the update process is a work in progress. I'm sure of that because L6 has been improving the product, on all 5 platforms, since it's first release. I'm with spikey. As a former (retired) programmer and all-round IT pro, I'm here to tell ya it ain't as easy as many seem to think, and with the relatively small team at L6, they're doing a great job! I have more problems from Windows updates. Nor are the MAC folks immune to that. MS and Apple have THOUSANDS of programmers on the payroll, and still can't get it right 100% of the time! BTW - I read and follow the instructions for every update, and I've never had a problem.

Not PC#s. CC#s.

There are 4 devices. You haven't said which one you own. All four devices have a MODE function - Presets, Snapshots, Stomps. Each MODE changes the function of the footswitches. Not to be rude, but the best cure for technical ignorance is to RTM. :-)

File deleted to regain space.

My best guess: How are you getting your voice into the mix? If you're using Helix as your soundcard, in Win10, go to the sound panel and set the Helix as your recording device. If you're using a different soundcard, connect the Helix out to the soundcard (digital if your soundcard has that feature) and set that as your recording device.

If you're using HX Stomp, NO, only 3 Snapshots. Floor, Rack, HXFX, YES, by using 4 Snapshots. Just save each Snapshot with the effect ON/OFF status set as required.

If you search for JVM410H you'll find a number of posts on this topic. Likewise, the JVM410 manual has one of the better explanations of channel switching. The short story. Your amp uses MIDI channel switching: So, first, go to Globals-MIDI/Tempo and disable "MIDI PC Tx". That prevents HXFX from sending it's default PC# on Preset Load. To find out how to use Program Change messages with the JVM, RTM. Connect a MIDI cable from the HXFX MIDI OUT to the JVM MIDI IN. In your Preset, go to Command Center and set an IC (Instant Command - if you want the channel to change on preset load - JVM default channel is 1) to send the required Control Change and Value. For instance, CC#16 with a Value of 0 selects CLEAN GREEN. CC#19 with a Value of 2 selects OD2 RED. Save your Snapshot, then go to the next Snapshot and set the IC accordingly. Remember that when using ICs, the Snapshot active the last time you saved the preset is the one that'll be active when you load the preset.

Don't see why not. Keep in mind that on the Stomp, the volume knob controls both main and headphone outs. You can set it to phones only, but not mains only.